HEATH TAYLOR

1010 South 1st Street Apartment 421, Austin, Texas 78748

(936) 718.3270
taylor.heath1@gmail.com

QUALIFICATIONS PROFILE
Experienced and high-performing professional offering extensive experience and s
trong qualifications in business administration and operations, program developm
ent, project administration, as well as budget allocation and monitoring. Demons
trated record of successfully overseeing projects to maximize productivity, incr
ease market share, and optimize bottom-line results. Exhibit proactive leadershi
p aptitude in setting up strategic vision, generating financial success, and del
ivering positive results across multiple business functions. Expert in business
and strategic planning, opportunity identification, and project implementation.
Willing to travel.
- Recognized as an experienced professional with big-picture vision, leade
rship, and tenacity to successfully penetrate key accounts, capture market share
, and accelerate corporate revenue growth
- Known as articulate communicator, strategist, and negotiator; accustomed
to instituting positive relationships with customers, staff, and high-level per
sonnel
- Successful in establishing superior business reputation through renderin
g exemplary customer service, competitive price, excellent product availability,
and employing motivated and company-minded personnel

AREAS OF EXPERTISE
- Personnel Management and Development
- General Business Operations
- Purchasing / Inventory Management
- Quality Assurance / Control
- Facilities / Safety Management
- Customer Service / Guest Relations
- Operational Standards and Procedures
- Sales and Marketing

NOTABLE ACCOMPLISHMENTS
- Launched a new store that ranked #7 most successful business in the area
with 97 competing stores (Austin, Fort Worth, and Arlington) in less than a yea
r and during a very challenging economic situation
- Efficiently maintained more than 90% average of highly satisfied custome
rs for seven consecutive months and more than 90% average speed of service for c
afe and drive thru for six months
- Successfully obtained 97.6% Eco-Sure score for 2010 and 96.7% Eco-Sure (
Quality Assurance Assessment) for 2009
- Directed all initiatives to surpass all promotional targets in 2009-2010
by more than 100%
- Sustained same store sales (comp) growth of 158% for fiscal year 2010
- Surpassed total sales variance to target for entire fiscal year 2010 and
total store turnover goal of 60%< (56.3%)
- Maintained company labor standards of 0%< variance to ideal for fiscal y
ears 2008 to 2010
- Actively involved in training and promoting more than 10 baristas to shi
ft supervisor, 3 supervisors to assistant managers, and 1 assistant manager to s
tore manager
- Ranked as #1 in South Central Region (Texas, Oklahoma , New Mexico) in W
hole Bean Sales competition in Spring 2008
- Recipient of various recognitions, including Manager of the Quarter Awar
d (Q3 2008) and Coffee Master of the Year for the South Central Region (2007)
- Demonstrated excellence in customer connections (90% + customer survey r
esponse Q3 2010)

CAREER OVERVIEW
Store / Business Management and Operations
- Known strategist in directing and setting vision as well as identifying
corporate objectives and requirements to develop innovative services and product
s while optimizing the delivery of customer service and maximizing profit
- Oversaw and coordinated general corporate functional operations while ma
intaining high quality products, service, and productivity
- Ensured staff compliance with the highest personal, ethical, and profess
ional standards
- Developed strategic and effective courses of action to achieve and / or
exceed specific goals
- Administered the maintenance of food and beverage cost controls
- Conducted ongoing evaluations to ensure optimal conformity with product
and service standards
- Performed integral organizational duties, including managing profit and
loss, placing supply orders, recruiting and motivating employees, rendering qual
ity customer service, and setting corporate objectives
Human Resources / Personnel Management
- Developed and exemplified proactive human resources function to ensure e
mployee motivation, training, and development
- Directed and scheduled activities of all employees and staff
- Recruited and trained new personnel
Interpersonal Relations
- Consistently sustained high level of professionalism and integrity in re
lating with clients and constructing long-term relationship with all levels of m
anagement
- Ensured maximum and efficient service delivery without risking high stan
dard of excellence and customer satisfaction

WORK CHRONOLOGY
Starbucks Coffee Company
Store Manager ~ Austin, TX Oct 2007-July 2010
Assistant Store Manager ~ Huntsville, TX May 2006-Oct 2007
Shift Supervisor ~ Conroe, TX Feb 2004-May 2006
Barista ~ Conroe, TX Dec 2002-Feb 2004
Hastings Entertainment
Book Department Manager ~ Conroe ~ Huntsville, TX July 2000-Nov 2002
EDUCATION
Bachelor of Arts in English Literature, Sam Houston State University ~ Huntsvill
e, TX (2006)