VICTOR MONDRAGON

22 Sunwood Lane Sandy, UT 84092 801-571-4649 vm95f3c8@westpost.net

REGIONAL OPERATIONS MANAGER
Logistics / Process Improvements / Supply Chain / Startups / Inventory & Cost Co
ntrol / P&L
Turnarounds / Multi-Sites / Budgets / Training / Negotiations / Compliance / Cus
tomer Service
I directed all aspects of operations for multi-billion dollar Stryker and FedEx,
driving efficiencies and productivity while controlling costs in highly-volume,
highly-regulated industries. In addition, I am exceptionally adept at implement
ing sales/tactical plans to optimize efficiencies, quality, delivery and profita
bility.
By launching successful service/distribution operations, I have grown market sha
re and exceeded corporate expectations for small and large organizations. My key
strengths include:
* Streamlining operations, enhancing productivity and improving the bottom line
* Maximizing performance and reducing costs in highly-regulated environments
* Building and motivating multi-disciplinary teams to boost efficiencies
* Raising customer satisfaction levels by improving service levels
I am described by others as a natural leader who is hard working, tenacious and
"gets the job done." In addition, my team building skills enable my organization
s to consistently deliver top performance and superior results. My credentials i
nclude a BS in Biology from Texas State University.
SELECTED ACCOMPLISHMENTS
Improved operational metrics. Branch operations was ranked at the bottom of Stry
ker's metrics nationally. Developed operational strategies, including inventory
and budgetary controls and product inspections. Developed procedures to minimize
AR and optimize cash flow. Increased ranking from 39 to 31 in one year.
Slashed operational costs. Challenged to reduce branch expenditures for Stryker.
Restructured/reduced labor force while maintaining service standards. Renegotia
ted courier/freight contracts, ensured consignment contracts were enforced and r
educed operational expenditures $210K. Attained top ten ranking nationally.
Gained buy-in on company goals. Tasked to grow revenue for FedEx Kinkos shipping
centers during time of corporate transition. Developed sales training program,
focusing on suggestive selling with eye on profitability. Boosted revenue and pr
ofitability 20%.
Increased profitability during time of corporate transition. Tasked to consolida
te PSS branch operations from Tennessee to Georgia. Transferred branch services,
consolidated delivery routes, and ensured continuity of performance while maint
aining morale. Increased profitability 5%. Received Operational Excellence Award
.
Attained top national ranking. Took over FedEx region whose operations ranked de
ad last nationally. Aggressively instituted training program, instilling process
/procedural accuracy. Boosted service accuracy 45% and reached 4th in national O
perational Service ranking in one year.
CAREER SUMMARY
Branch Operations Manager, Stryker Orthopedics Mountain States, 2007 to 2010. Ma
nage daily branch distribution operations for this $6B global orthopedic medical
device and equipment manufacturer. Oversee team of six, inventory control, HR,
training, customer service, and $7M P&L. Assure FDA compliance guidelines are me
t.
FedEx Kinkos. Rose to levels of increasing operational responsibility for this c
hain of stores that provides a retail outlet for FedEx Express and FedEx ground
shipping.
* Regional Service Assurance Manager, 2006 to 2007. Promoted to ensure regional
centers were compliant with FedEx shipping procedures and service levels. Oversa
w 259 locations with 3800 staff.
* Senior Center Manager, 2005 to 2006. Directed receiving and shipping of packag
es for five distribution centers, including $2M P&L responsibility as well as th
e hiring and training of 20+ personnel.
Sales Consultant, Caligor Medical Supply, 2003 to 2004. Started up new territory
for this global pharmaceutical wholesaler and distributor. Grew client base to
100 and monthly sales to $42K in six months.
Earlier: Branch Operations Manager, Physician Sales and Service (PSS). Senior Ai
rman, United States Airforce.
Personal: I enjoy basketball and tennis.