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Lorenzo C. Reboca Jr.

2207 Briarcliff Ct.


Vienna, VA 22182
Email: lr96e472@westpost.net
Cell Phone 703-725-6068
SUMMARY
Responsible professional with 25 years combined information
technology, accounting and administrative experience working for the
consulting and service industries. Strong organizational and
interpersonal skills as demonstrated in work performed with the EES
ITS team, Catapult ITS team, RS Information Systems, KENROB/Weston
Support Team and Weston Technical Support Team in support of the
Department of Energy's Office of Civilian Radioactive Waste Management
(OCRWM) and Environmental Safety and Health (EH) and with the
CDSI/HTSI Technical Team in support of Energy and Efficiency (EE) and
Procurement (HR-5).

WORK HISTORY
IT Analyst CNSI, Inc.
February 2008 - Present Rockville, MD
For the ITS team in support of Department of Energy's Office of
Civilian Radioactive
Waste Management
* Performed as member of OCRWM ITD's Communication, Gateway
Development, eRoom Integration and Content Manager Working Groups,
and IT projects self assessment group
* Tested and evaluated software and hardware products for
prospective addition to current contract standard applications
* Tested hardware and software configurations prior to
implementation in the user environment
* Provided support to the OCRWM's Nuclear Waste Fund (NWF) portfolio
update software process
* Coordinated and tracked IT training and migration schedules
* Documented team's technical discussions, action plans and
assignments as well as meeting agenda's and notes
* Performed as lead Documentation Specialist for ITS Software
Development Group
* Provided technical and analytical support to all levels of the end
user community within the RW organization
* Performed IT data analysis and reporting
* Planned, scheduled and facilitated technical reviews of team
strategy and implementation plans as well as new ITD initiatives
as necessary
* Performed as point of contact (POC) and lead support for ITD's
Gateway, eRoom and Content Manager mission applications
IT Analyst -Trainer - Software Specialist SCI Consulting Services,
Inc.
April 2005- January 2008 Washington, D.C.
For the ITS team in support of Department of Energy's Office of
Civilian Radioactive
Waste Management
* Performed as member of OCRWM ITD's Communication, Gateway
Development, eRoom Integration and Content Manager Working Groups,
and IT projects self assessment group
* Tested and evaluated software and hardware products for
prospective addition to current contract standard applications
* Assisted in the preparation of SCCB (Software Configuration
Control Board) reporting work
* Tested hardware and software configurations prior to
implementation in the user environment
* Coordinated and tracked IT training and migration schedules
* Documented team's technical discussions, action plans and
assignments as well as meeting agenda's and notes
* Performed as lead Documentation Specialist for Catapult ITS
Software Development Group
* Acted as liaison among OCRWM IT personnel, user community,
associated contractors and contract management to diagnose and
resolve hardware and software problems, including software
applications, PC components and peripherals, and VTEL connections
* Provided technical and analytical support to all levels of the end
user community within the RW organization
* Performed IT data analysis and reporting
* Planned, scheduled and facilitated technical reviews of team
strategy and implementation plans as well as new ITD initiatives
as necessary
* Performed as lead desktop assistance for ITD's Gateway, eRoom and
Content Manager Deskside Assistance program
* Developed training materials (i.e., class materials, quick
reference guides) for various MS office software, including Lotus
Notes databases eRoom
* Facilitated classroom and one-on-one training of OCRWM personnel
on MS Excel, MS PowerPoint, MS Word, MS Project, Lotus 123, Lotus
Notes and various Lotus Notes databases, Netscape, Windows 95,
OCRWM Communications Gateway, Basic and Advanced eRoom and Content
Manager
* Performed as lead coach for ITD's eRoom and Content Manager
Coaching Cadre Documented and responded to trouble tickets using
the C Support help desk tool

IT (Information Technology) Analyst RS Information Systems


March 2004- April 2005 Washington, D.C.
For the RSIS team in support of Department of Energy's Office of
Civilian Radioactive
Waste Management
* Coordinated and tracked IT training and migration schedules
* Provided technical and analytical support to all levels of the end
user community within the RW organization
* Performed IT data analysis and reporting
* Planned, scheduled and facilitated technical reviews of team
strategy and implementation plans as well as new ITD initiatives
as necessary
* Documented team's technical discussions, action plans and
assignments
* Performed as lead coach for ITD's eRoom Coaching Cadre
* Performed as lead desktop assistance for ITD's Gateway Deskside
Assistance program
* Performed as contributing member for OCRWM ITD's Communication,
Gateway Development and eRoom Integration Working Groups
* Facilitated classroom and one-on-one training of OCRWM personnel
on MS Excel, MS PowerPoint, MS Word, MS Project, Lotus 123, Lotus
Notes and various Lotus Notes databases, Netscape, Windows 95,
OCRWM Communications Gateway, Basic and Advanced eRoom
* Developed training materials (i.e., class materials, quick
reference guides) for various MS office software, including Lotus
Notes databases eRoom
* Performed as senior help desk analyst, overseeing and training
help desk staff in troubleshooting and software support
efficiency, as well as coordinating end-user support strategies
* Acted as liaison among OCRWM IT personnel, user community,
associated contractors and contract management to diagnose and
resolve hardware and software problems, including software
applications, PC components and peripherals, and VTEL connections
* Tested and evaluated software and hardware products for
prospective addition to current contract standard applications
* Documented and responded to trouble tickets using the C Support
help desk tool
* Tested hardware and software configurations prior to
implementation in the user environment
Trainer/Sr. Help Desk Analyst RS Information Systems
June 1999 - February 2004 Washington, D.C.
For the RSIS team in support of Department of Energy's Office of
Civilian Radioactive
Waste Management
* Provided end-user support to over 250 Novell NetWare LAN users for
various network applications
* Performed software/hardware installations and systems upgrades
* Performed as lead Video teleconferencing operator/troubleshooter
For the RSIS/HTSI team in support of Department of Energy's Lotus
Notes Consortium
* Performed as Lotus Notes specialist providing support to DOE's
Office of Procurement and Assistance Management Mail Database
Archiving
* Supported the Lotus Notes Consortiums Help Desk team providing
end-user support
Trainer/Sr. Help Desk Analyst Kenrob and Associates, Inc.
September 1998 - June 1999 Washington, D.C.
For the KENROB team in support of Department of Energy's Office of
Civilian Radioactive
Waste Management
* Performed as lead trainer responsible for classroom and one-on-one
training of OCRWM personnel on MS Excel, MS PowerPoint, MS Word,
Lotus 123, Lotus Notes and various Lotus Notes databases,
Netscape, and Windows 95
* Developed training materials (i.e., class materials, quick guides)
for various MS office software and Lotus Notes databases for use
in training classes offered to OCRWM personnel
* Performed as lead help desk analyst, training help desk staff in
software proficiency, customer service and software trouble
shooting skills, coordinating end-user support strategies
* Liaison with OCRWM IT personnel, user community, associated
contractors and contract management in resolving hardware and
software problems
* Tested and evaluated software and hardware products for
prospective addition to current contract standard applications
* Performed as lead software specialist for the help desk team
* Provided end-user support to over 250 Novell NetWare LAN users for
various network applications
* Performed software/hardware installations and systems upgrades
* Installed/setup VLMs and Internet for users and new hires
* Coordinated, operated, and troubleshooted video teleconferencing
equipment
Trainer/System Analyst Highland Technology Systems, Inc.
June 1998 - August 1998 Washington, D.C
For the CDSI/HTSI team in support of DOE's EE and HR departments
* Performed as trainer responsible for classroom and one-on-one
training of EE and EH personnel on Lotus Notes Software (i.e.,
E-mail and Calendar software) and Databases; and various MS Office
application programs (i.e., MS Access based Travel Program)
* Developed training materials (i.e., class materials, quick guides)
for above classes
* Installed Lotus Notes and Lotus Organizer software on EE and EH
personnel's work stations
* Provided end-user support on Lotus Notes and Lotus Organizer to EE
and EH personnel
* Performed as lead support for EE and EH migration from cc: Mail to
Lotus Notes E-mail software
* Assisted in creating and organizing bi-weekly end-user feedback
meetings

Training Specialist/System Analyst Roy F. Weston, Inc.


January 1997 - June 1998 Washington, D.C
For the KENROB team in support of Department of Energy's Office of
Civilian Radioactive
Waste Management
* Performed as lead trainer responsible for classroom and one-on-one
training of OCRWM personnel on MS Excel, MS PowerPoint, MS Word,
Lotus 123, Lotus Notes and various Lotus Notes databases,
Netscape, and Windows 95
* Developed training materials (i.e., class materials, quick guides)
for various MS office software and Lotus Notes databases for use
in training classes offered to OCRWM personnel
* Performed as lead helpdesk analyst, training helpdesk staff in
software proficiency, customer service and software trouble
shooting skills, coordinating end-user support strategies
* Acted as liaison with OCRWM IT personnel, user community,
associated contractors and contract management in resolving
hardware and software problems
* Tested and evaluated software and hardware products for
prospective addition to current contract standard applications
* Performed as lead software specialist for the help desk team.
* Provided end-user support to over 250 Novell NetWare LAN users for
various network applications.
* Performed software/hardware installations and systems upgrades.
* Installed/setup VLM's and Internet for users and new hires
* Coordinated, operated, and troubleshoot video teleconferencing
equipment
For the WESTON team in support of Department of Energy's EH department
* Provided class room and one-on-one Lotus Notes and CATS training
for all EH Front Office staff as well as all EH Headquarters
personnel
* Performed as the sole quick response end-user support to EH's
Lotus Notes/CATS user community
* Assisted in developing training materials for Lotus Notes and CATS
training classes
Project Analyst Roy F. Weston, Inc.
June 1990 - January 1997 Washington, D.C
For the Weston team in support of Department of Energy's Office of
Civilian Radioactive
Waste Management
* Served as Project Analyst, Financial Analyst, Property
Administrator and Coordinator of the contract Commitment Tracking
Systems
* Responsible for training all staffs in CTS, Time and Travel
Expense procedures
Accounting Assistant Roy F. Weston, Inc.

February 1986 - June 1990 Washington, D.C


For the Weston team in support of DOE's Office of Civilian Radioactive
Waste Management
* Served as accounting assistant to Accounting Section Manager
Administrative Assistant RBI, Inc.
August 1985 - January 1986 Washington, D.C
* Served as an assistant to Administrative Manager performing a
variety of administrative and accounting duties
SOFTWARE SKILLS:
Documentum eRoom and Gateway, Windows 9x-XP, MS Office, MS Outlook/OE,
Lotus Notes, C Support, Word Perfect 6-10, Dragon Naturally Speaking,
Remedy, MS Project 2000, Visio 4.5
HARDWARE:
Laptops, PDA, PC Workstation, Upgrades and Troubleshooting
EDUCATION:
Junior Standing College
Technical Refreshment Courses:
Introduction to Enterprise Architecture, CNSI, Inc., 2009
Advance Instructional Techniques, Langevin Learning Services, 2007
Polish Your Presentation Skills, Langevin Learning Services, 2007
ITIL - Foundation Certificate in IT Service Management, 2005

Documentum: eRoom V7 for Support Personnel, 2004


MS Project 2002 Level 1 Training, New Horizon, 2003
MS Project 2002 Level 2 Training, New Horizon, 2003
MS Project 98 Training, BSC 2003
25 Creative Ways to Add Excitement to Your Training, Langevin Learning
Services, 2001
Instructional Techniques for New Instructors, Langevin Learning
Services, 2001
Training Needs Analysis, Langevin Learning Services, 2001
Instructional Design for New Instructors, Langevin Learning Services,
2000
Portal Training, Autonomy, Inc. 2000

WORD Intermediate and Advance Training, New Horizon, 1998


Total Quality Management, Jacobs Engineering, 1997
Windows 95 Training, New Horizon, 1997
Property Management Courses, U.S. Department of Agriculture, 1992
DBASE Programming, Fairfax County, 1992
Technical Report Writing, Roy F. Weston, Inc, 1992
DBASE Programming, Fairfax County, 1992
Technical Report Writing, Roy F. Weston, Inc, 1992
Quality Assurance Training, Department of Energy, 1990
Micro Frame-Award User Training Course, Micro Frame, May 1990
Weston and Federal Procurement Training Course, Roy F. Weston, Inc.,
1987/1994
Federal Government Experience:
Department of Energy
Office of Civilian Radioactive Management (OCRWM)
Office of Environment, Safety and Health (EH)
Office of Energy Efficiency and Renewable Energy (EE)
Office of Procurement and Assistance Management (MA-5)
Certifications:
Certified Training Generalist, Langevin Learning Services, 2001

Professional Awards:
Employee of the month (WESTON/DOE 1988, 1993)
Certificate of Appreciation (RSIS, 1999, 2000, 2001, 2002, 2003, 2004,
2005)
Spot Awards (RSIS, 1999, 2002, 2003, 2004)
Semi-Annual Performance Awards (RSIS, 2000, 2001, 2002, 2003, 2004)
Department of Energy, Doer of Deeds (2002)
References furnished upon request
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