Professional Documents
Culture Documents
WORK HISTORY
IT Analyst CNSI, Inc.
February 2008 - Present Rockville, MD
For the ITS team in support of Department of Energy's Office of
Civilian Radioactive
Waste Management
* Performed as member of OCRWM ITD's Communication, Gateway
Development, eRoom Integration and Content Manager Working Groups,
and IT projects self assessment group
* Tested and evaluated software and hardware products for
prospective addition to current contract standard applications
* Tested hardware and software configurations prior to
implementation in the user environment
* Provided support to the OCRWM's Nuclear Waste Fund (NWF) portfolio
update software process
* Coordinated and tracked IT training and migration schedules
* Documented team's technical discussions, action plans and
assignments as well as meeting agenda's and notes
* Performed as lead Documentation Specialist for ITS Software
Development Group
* Provided technical and analytical support to all levels of the end
user community within the RW organization
* Performed IT data analysis and reporting
* Planned, scheduled and facilitated technical reviews of team
strategy and implementation plans as well as new ITD initiatives
as necessary
* Performed as point of contact (POC) and lead support for ITD's
Gateway, eRoom and Content Manager mission applications
IT Analyst -Trainer - Software Specialist SCI Consulting Services,
Inc.
April 2005- January 2008 Washington, D.C.
For the ITS team in support of Department of Energy's Office of
Civilian Radioactive
Waste Management
* Performed as member of OCRWM ITD's Communication, Gateway
Development, eRoom Integration and Content Manager Working Groups,
and IT projects self assessment group
* Tested and evaluated software and hardware products for
prospective addition to current contract standard applications
* Assisted in the preparation of SCCB (Software Configuration
Control Board) reporting work
* Tested hardware and software configurations prior to
implementation in the user environment
* Coordinated and tracked IT training and migration schedules
* Documented team's technical discussions, action plans and
assignments as well as meeting agenda's and notes
* Performed as lead Documentation Specialist for Catapult ITS
Software Development Group
* Acted as liaison among OCRWM IT personnel, user community,
associated contractors and contract management to diagnose and
resolve hardware and software problems, including software
applications, PC components and peripherals, and VTEL connections
* Provided technical and analytical support to all levels of the end
user community within the RW organization
* Performed IT data analysis and reporting
* Planned, scheduled and facilitated technical reviews of team
strategy and implementation plans as well as new ITD initiatives
as necessary
* Performed as lead desktop assistance for ITD's Gateway, eRoom and
Content Manager Deskside Assistance program
* Developed training materials (i.e., class materials, quick
reference guides) for various MS office software, including Lotus
Notes databases eRoom
* Facilitated classroom and one-on-one training of OCRWM personnel
on MS Excel, MS PowerPoint, MS Word, MS Project, Lotus 123, Lotus
Notes and various Lotus Notes databases, Netscape, Windows 95,
OCRWM Communications Gateway, Basic and Advanced eRoom and Content
Manager
* Performed as lead coach for ITD's eRoom and Content Manager
Coaching Cadre Documented and responded to trouble tickets using
the C Support help desk tool
Professional Awards:
Employee of the month (WESTON/DOE 1988, 1993)
Certificate of Appreciation (RSIS, 1999, 2000, 2001, 2002, 2003, 2004,
2005)
Spot Awards (RSIS, 1999, 2002, 2003, 2004)
Semi-Annual Performance Awards (RSIS, 2000, 2001, 2002, 2003, 2004)
Department of Energy, Doer of Deeds (2002)
References furnished upon request
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