PROFESSIONAL SUMMARY

I possess thirty years of expertise in both the mortgage banking and financial s
ervices industries. My principal areas of concentration have been in product de
velopment and design, investor relations, capital markets, and risk management.
I am collaborative by nature, creating innovative business strategies that provi
de real-time solutions. I have successfully managed the ongoing integration and
implementation of business strategies to achieve corporate objectives. I am high
ly successful at analyzing problems, creating strategies, implementing change, a
nd building strong relationships that affect the organizations overall well bein
g.
Strategic Planning/Execution Investor Relations Pro
duct Development
P&L Analysis / Expense Control Program Management Staff Leader
ship
Operations Management Communication Management Change Management
Finance Marketing / Brand Building
Risk Management
EXPERIENCE & ACCOMPLISHMENTS
Investor Relations
Oversee the management of our agency investor relations to include Fannie Mae, F
reddie Mac, and Ginnie Mae. Additionally, oversee the investor relations with ou
r Mortgage Insurance providers. This role entails all aspects of communication,
presentations, investor strategy, and brand messaging.
Oversee and coordinate financial and counterparty assessments of our MI partners
in collaboration with our Risk group. Assessments focus on three key areas: fin
ancial performance, book performance, and efficiencies around claims, rescission
s, and loss mitigation.
Oversee and coordinate the Agency and Investor Relations intranet website. This
website functions as a key repository of information regarding our investor rela
tionships. The information managed here is instrumental to all levels of decisio
n making within the organization and the information is relied upon in assessing
and determining strategies and business initiatives.
Develop, administer, and communicate reporting and analytics to both internal an
d external stakeholders. Ensure the appropriate metrics and service quality leve
ls are being monitored and measured to ensure alignment to corporate goals.
Relationship Management
Manage both the Agencies and MI relationships across the organization. In this c
apacity, primary responsibilities included the development of strategies, negoti
ation of terms and conditions, and collaboration between internal and external s
takeholders. Proactively assess policies, procedures, and new offerings from the
GSE and MI Providers and propose recommendations on how they could be applied t
o our evolving business model.
Develop and nurture relationships with external customers. These customers woul
d include Private Investors, MI companies, and Non-Profit/Community Lending grou
ps. Negotiate waivers and variances; solicit participation for product pilots,
partner to analyze market trends and opportunities, which further strengthen the
se relationships.
Manage the internal integration leads that work within each sales channel and fo
cus on product implementation. Ensure all resources are aware and aligned to the
current workflow, address and resolve high-level issues and determine overall o
utcomes for projects.
Coordinate and manage executive review committees. These committees assist in c
rafting product and price strategies for our channels of business. Interact with
executive level personnel to identify corporate or division goals. Work to dev
elop and design product and programs that will meet the needs to be successful.

Product Development
Design and develop product strategies that appeal to the marketplace, providing
solutions for both the consumer and organization. Create production sustainabili
ty for our sales channels and expand market share by developing products that pr
ovide a new market entry or expand upon an existing product line.
Oversee enterprise product lines to include Conforming Agency, Government, Jumbo
A, Alt-A, and Seconds. Worked with Capital Markets Trading to create execution
strategies that translated back into both price and product competitiveness in
the marketplace. Total first lien production of $60 - $100b and second lien pro
duction of $10b.
Collaborate with senior management regarding business strategies and determining
the role of product Development in supporting their success. Work with each ch
annel to develop tailor-made programs and products that allow them a competitive
position in the marketplace for both production and market share growth.
Oversee the Product Development team and the end-to-end process and workflows us
ed to bring products from conception to implementation. Partner with all busine
ss support groups that impact products. Conduct analysis to understand the prod
uct life-cycle and subsequent positioning.
Employment History
6/06 Present GMAC ResCap Agency & MI Investor Relations, Director
3/99-5/06 GMAC Mortgage Director Product Development, VP
6/98-3/99 GMAC Mortgage Retail Strategic Planning, VP
3/97-6/98 GMAC Mortgage National Business Development Mgr, VP
1994-1996 First Nationwide Bank Area Development Manager, AVP
1993-1994 First Nationwide Bank Corporate Relationship Manager, AVP
1985-1993 First Nationwide Bank Retail Regional Manager
Education
Northeastern University MBA Finance & International Business 2010
Cornell University Business Leadership Skills Certification 20
10
University of Phoenix BS Human Services Management 2008
Certifications
Cornell University Business Leadership Skills Certification 201
0
Cornell University Financial Management Certification 2
010
GE Six Sigma Program 2001
GMAC Malcolm Baldridge 2000
GE GE Best Practices Product Development 1999
Blanchard Associates Situational Leadership 19
99
Communispond Sales Presentation Skills 1995
Action Systems Managing Local Markets 1995
Action Systems Customer Driven Selling 1995