GREGORY ROBERTSON

11734 Man O War Trail, Raleigh, North Carolina 27613

919.847.6095 ~ 919.219.2917
grobertson2@nc.rr.com

“Greg’s insightful leadership helped us build a stronger and broader leadership team.
He also developed outstanding programs for our professional staff that will bene
fit us for many years to come.â€
STEVE HANCOCK, MANAGING SHAREHOLDER, THOMAS, KNIGHT, TRENT, KING AND COMPANY

QUALIFICATIONS SUMMARY
Seasoned and accomplished professional with solid record of managing startups, o
perations, cross-functional teams, and organizational expansion to achieve compe
titive market advantages; offer strong performance in operations management, cli
ent relationship building, policy development, interpretation and execution, tra
ining facilitation, financial management and budgeting, as well as team leadersh
ip and collaboration.
- Demonstrated commendable interpersonal, organizational, multitasking, an
d management proficiencies, as well as written and verbal communication skills,
complemented with exceptional talent in planning, decision-making, problem solvi
ng, and customer satisfaction assurance.
- Flexible professional capable of adjusting rapidly to new and challengin
g situations as well as working well under pressure to meet time-sensitive deadl
ines.
- Confident leader with proven ability to develop new revenue sources and
accomplish both long- and short-term corporate objectives.
- Confidently interface with high-profile business clients and C-level exe
cutives; able to motivate management and inspire personnel to achieve maximum re
sults.
- Licensed Nursing Home Administrator.

PROFESSIONAL EXPERIENCE
Firm Manager ~ THOMAS, KNIGHT, TRENT, KING AND COMPANY, DURHAM, NC ~ 2007-2010
Assumed full responsibility for managing overall operations and activities to cr
eate company growth and liquidity, as well as insuring company is in the greates
t financial position while maintaining the most ethical and reputable practices,
including but not limited to, making all crucial financial decisions both small
and large to increase business revenue with the most innovative and creative wa
ys of doing so by minimizing risk, and researching and developing a budget that
would keep the companies liabilities and assets in balance prospectively in orde
r to insure the most profitable outcome. Directed and coordinated the operations
of an accounting firm. Managed responsibilities for accounts payable and receiv
able while performing various duties, including human resources functions, prepa
ring profit and loss balance sheet, conducting data collection, and generating r
eports, as well as managing budget, cost controls, and events.
- Hired to develop the infrastructure and process in order to support busi
ness plan project with 25-30% annual growth for 10 years.
- Facilitated and strengthened internal recruitment, retention, and career
development programs, which integrated job descriptions, interviews, promotions
, evaluation forms, training, and development plans.
- Fostered Practice Development structure, infrastructure and collateral m
aterial, linking individual practice groups.
- Redeveloped internal control mechanisms with the goal of building an org
anization that could manage growing pains with structure.
- Assumed full accountability in overseeing facility management as well as
practice development function.
- Led and supervised staff of 28 employees; chaired meetings.
- Established internal communications and served as liaison between divisi
ons.
- Coached and trained partners and managers; collaborated with the managin
g partner for the strategic plan implementation.
- Managed IT initiative; took charge in systems development and processes
implementation.
Regional Manager ~ CHOICE HEALTH MANAGEMENT SERVICES, ASHEBORO, NC ~ 2004-2007
Effectively fostered and redeveloped poor performing facilities while executing
substantial progress in numerous operational areas, including regulatory complia
nce, cash flow, cost and payroll management, accounts receivable, and staff rete
ntion.
- Managed to officially recertify a closed facility for survey deficiencie
s and eliminated issues in the second year.
- Successfully returned to effectiveness, gained revenue in just nine mont
hs, and increased premium mix by 33%.
- Turned around financial results from $1 million loss to $1 million reven
ue within a year.
Regional Manager ~ LAUREL HEALTH CARE COMPANY, WORTHINGTON, OH ~ 1996-2004
Selected and hired by the owner to expand survey results and drive financial per
formance.
- Played a key role in corporate marketing automation and collaborated to
devise corporate university.
- Spearheaded a multi-site acquisition and led from a pre-acquisition loss
of $2.5 million to a profit of $ 1.5 million less than 8 months
- Remarkably redeveloped three poor, potentially costly surveys to no foll
ow-up surveys in 2002 and 2003.
- Dramatically reduced overdue accounts receivable from $2 million in 1996
to $250 thousand in 2003.
- Led region and grew profit from $1.5 million in 1996 to $4.5 million in
2003.
Regional Manager ~ BRIAN CENTER / LIVING CENTERS OF AMERICA, HICKORY, NC ~ 1993-
1996
Developed innovative ways to renew a troubled region and return it to productive
operations and profitability.
- Achieved successful growth and development of profit in the region withi
n four months.
- Excelled at providing leadership in per bed profit.
- Recognized and received Facility of the Year Award.

EARLIER CAREER
Administrator / Regional Manager of healthcare facilities
Manager of organized activity that include labor, union campaigns, grievances, a
rbitration, and contract negotiation
EDUCATION
Bachelor’s Degrees in Gerontology and Industrial Psychology; Emphasis on Management
UNIVERSITY OF ARKANSAS AT LITTLE ROCK, LITTLE ROCK, AR