CAREER OBJECTIVE: to obtain a position with an innovative organiz ation that offers full growth potential, based on performance and merit. PROFESSIONAL PROFILE Extremely detail-oriented Excellent organizational skills Outstanding customer relations skills Excellent ability to handle multiple tasks and projects simultaneously.
CAREER OBJECTIVE: to obtain a position with an innovative organiz ation that offers full growth potential, based on performance and merit. PROFESSIONAL PROFILE Extremely detail-oriented Excellent organizational skills Outstanding customer relations skills Excellent ability to handle multiple tasks and projects simultaneously.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as TXT, PDF, TXT or read online from Scribd
CAREER OBJECTIVE: to obtain a position with an innovative organiz ation that offers full growth potential, based on performance and merit. PROFESSIONAL PROFILE Extremely detail-oriented Excellent organizational skills Outstanding customer relations skills Excellent ability to handle multiple tasks and projects simultaneously.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as TXT, PDF, TXT or read online from Scribd
CAREER OBJECTIVE My objective is to obtain a position with an innovative organiz
ation that offers full growth potential, based on performance and merit. PROFESSIONAL PROFILE Extremely detail-oriented Excellent organizational skills Outstanding customer relations skills Excellent ability to handle multiple tasks & projects simultaneously & to work u nder pressure Outstanding ability to focus on issues strategically & develop effective problem resolutions Excellent written & verbal communication skills; Strong business writing skills Excellent interpersonal skills; Outstanding ability to professionally interact w ith customers & clients Strong leadership skills & the ability to be a team player Strong compliance analyses abilities Outstanding ability to provide direction and motivation to staff & enhance team building Outstanding presentation/facilitation skills Outstanding ability to work independently & without direct supervision Proficient in MS Word, Excel, PowerPoint, Outlook, Access Databases, Medisoft, T X ACE, TDH Connect Texas Notary Public Commission (expiration date 01 Sept 2010) EMPLOYMENT HISTORY Wackenhut Services (WSLLC), Baghdad, Iraq 08-09 to Present Human Resources Representative-Lead: Assigned to Iraq HQ HR Manage & coordinate routine HR office activities IAW established standards & eth ics Provide guidance to all personnel, IAW company guidelines, policies & procedures Receive, distribute and/or process personnel issues, i.e., benefits, government required documents & badges, accountability reporting & personnel updates Conduct orientation-training sessions Manage Iraq hiring tasks Manage employee accountability of all WSLLC -Iraq personnel Create & maintain HR filing systems Manage HR database inputs Compile, provide & distribute daily & weekly reports, as applicable TEEX ESTI Proctor - Iraq-wide Service Employers International (SEII), Baghdad, Iraq 12-07 to 07-09 (completed 19 months on a 12-month contract - 2 positions) Customer Support Analyst-Regional, Baghdad, Iraq: Act as liaison between IPS department and the end users Regional Asset Management for 2600 + users Responsible for two (2) databases Responsible for Department of Justice (DOJ) data retention & Corporate Asset Tra vel (CAT) tracking Maintained a < 4 surplus ratio Special Projects Administrator, Balad, Iraq: Participated in developing, improving & performing personnel & equipment account ability reports, forms & databases for Movement Control Team (MCT) theater-wide operations Collected, monitored & tracked MCT theater reporting deficiencies/discrepancies to improve administrative procedures Unemployed 07-07 to 12-07 (family death) 12-06 to 07-07 (Personal Leave of Absence - family illness) DRS Technologies, formerly TAMSCO, Baghdad, Iraq 02-05 to 07-07 Compliance Manager: (completed 24 months on a 12-month contract) Acted as Liaison between the IT end users (Military, DOD contractors & DOS civil ians) & the IT contractors, to manage the classified, unclassified & defense-swi tched networks Developed & implemented the Information Management Officer (IMO) program, consis ting of unit representatives, in accordance with all applicable government regul ations - decreased HelpDesk traffic by 78% Developed, planned & facilitated successful IMO training sessions, in accordance with the federal regulations Composed & developed policies, processes, SOPs, MOUs, MOAs, in support of Projec t Management; Required a Secret Security Clearance Service Employers International (SEII), Baghdad, Iraq 12-03 to 02-05 Customer Service Supervisor: (completed 14 months on a 12-month contract) Supervised customer service center in US Embassy Annex Exercised outstanding frontline customer relations through efficient & effective problem identification, recognition & resolution, timely feedback & follow-ups Facilitated client new-comer's orientation for Military & DOS to introduce provi ded services available Westside Consultants, Houston, TX 01-00 to 12-03 Consultant: Developed & implemented business formation & development plans Developed & implemented document development & grant writing programs Developed & implemented start-up consultation plans Bay City Healthcare Systems, Bay City, TX 03-99 to 02-03 Executive Director: Handled Human Resource functions & payroll functions Implemented an ongoing training system for staff (individually & as a team) Developed & implemented standard operating procedures & policies Assessed patient evaluations & progress to insure quality & consistency in patie nt care Assigned & scheduled staff to office & on-site case loads Developed an ongoing quality assurance program for identification of discrepanci es to enhance & improve & the quality of care in a medical clinic environment Established & maintained an auditing system of documentation review for clinical progress notes, patient initial & follow-up evaluations and discharge summaries to insure compliance with applicable regulations (Medicare, Medicaid, insurance companies) to optimize reimbursements In-depth use of ICD, CPT Code Books, & HCPCS Quality Testing Systems, Houston, TX 01-94 to 02-03 Program Consultant: Handled Human Resource functions & payroll functions, i.e., recruiting, staffing , & new employee orientation Trained & managed contractors & staff, & established & maintained a legally comp liant system Developed & implemented standard operating procedures & ongoing quality assuranc e plans for identification of discrepancies to enhance & improve the quality of services in the drug-testing industry Developed various checklists & quality review systems to ensure the integrity of urine collection procedures Maintained a <1% laboratory rejection rate Researched all applicable regulations to ensure program compliance Developed, planned & facilitated extensive training sessions, in accordance with the federal regulations & the respective state regulations in the drug testing industry Performed on-site urine drug collections and alcohol testing on a national basis Collection site administration of national network Organized rehabilitation monitoring program Performed comprehensive assessments & evaluations Offered treatment and/or drug education recommendations Drug-Free Consortium, Houston, TX 07-91 to 05-96 Medical Review Director: Researched all applicable regulations to ensure program compliance Developed, coordinated & managed medical review department for medical review co ordination, EAP referrals, compliance analyses, federal, state & municipal regul ation interpretation & policy development, collection administration, and labora tory coordination Developed, planned & facilitated successful training sessions, in accordance wit h the federal regulations & the respective state regulations in the drug testing industry Developed an ongoing quality assurance program for identification of discrepanci es to enhance & improve the quality of services in the drug-testing industry Developed various checklists & quality review system to ensure the integrity of urine collection procedures; Reduced laboratory rejections by 35% Maintained a 1% or less laboratory rejection rate Performed on-site urine drug collections and alcohol testing on a national basis Collection site administration of national network Organized rehabilitation monitoring program Performed comprehensive assessments & evaluations Offered treatment and/or drug education recommendations National Safety Alliance, Nashville, TN 01-90 to 07-91 Medical Review Manager: Researched all applicable regulations to ensure program compliance Developed an ongoing quality assurance program for identification of discrepanci es to enhance & improve the quality of services in the drug-testing industry Developed, coordinated & managed medical review department for medical review co ordination, EAP referrals, compliance analyses, federal, state & municipal regul ation interpretation & policy development, collection site administration, labor atory coordination Maintained a 3% or less laboratory rejection rate Developed various checklists & quality review system to ensure the integrity of urine collection procedures; Reduced laboratory rejections by 30% Developed, planned & facilitated successful training sessions, in accordance wit h the federal regulations & the respective state regulations in the drug testing industry Unemployment 04-85 to 01-90 Ebasco Constructors, Palacios, TX 02-81 to 03-85 Inspection Supervisor: Assigned to the South Texas Nuclear Project, Unit II Mechanical (Piping) Enginee ring Responsible for non safety-related pipe & hanger inspections to ensure conforman ce to any and all specifications within the acceptable tolerance Initiated non-conformance reports (NCR) to correct discrepancies Member of Volunteer Fire Brigade 4 years of experience as associate chemical process engineer in the oil and gas/ chemical industry & a member of the Volunteer Fire Brigade EDUCATION Texas Engineering Extension Service (TEEX), Texas A&M 04 & 05-2010 Emergency Services Training Institute (ESTI) Proctor Certification Theater Training Center, KBR U, Baghdad, Iraq 11-2009 Front Line Supervisors Training Course Open Bible Institute & Theological Seminary, Greenville, SC 2009 - Present Spiritual Counseling HR Training, Green Zone, Baghdad, Iraq 02-2004 Supervisors Training Course Ed Montgomery Institute for Leadership , Houston, TX 2002 Church / Spiritual Leadership Certification NSA/ChoicePoint, Houston, TX 2001 Breath Alcohol Technician Certification (BAT) DATIA, Alexandria, VA 2000 Collector Certification (CPC) Collector Trainer Certification (CPCT) Third Party Administration (TPA) Management Certification UT Graduate School of Business, Austin, TX 1999 Business Management for Minority Leaders Certification Turner Construction Company 1997 Fundamentals of Construction Management Certification U of H Graduate School of Social Work, Houston, TX 1997 Grant Writing Certification Houston Community College, Houston, TX 1996 - 1997 Major: Psychology (3.8 GPA) SASSI Institute, Bloomington, IN 1996 Chemical Dependency Assessment Certification Intoximeters, Inc., St. Louis, MO 1995 Breath Alcohol Technician Certification (BAT) Saliva Testing Technician Certification (STT) Calibration Technician Certification Texas A & M Fire Training School 1977 and 1978 Certified Firefighter Texas A & I, Kingsville, TX 1976-1977 Major: Mathematics (3.0 GPA) VOLUNTEER ACTIVITIES Chapel Volunteer Coordinator (Chaplain-appointed position) 2004-2006 Baghdad Chapel, Baghdad, Iraq Assistant Director of the Comfort Ministry (Pastor-appointed position) 2002-2003 Abundant Life Cathedral Church, Houston, TX Band Booster Club Coordinator (Band Director-appointed position) 2001-2004 Taylor H.S., Houston, TX Decision Making Committee Member (Principal-appointed position) 2001-2005 Chairperson of two (2) committees Taylor H.S., Houston, TX Sponsorship Coordinator (Voted position) 2000-2003 Ashton Village Swim Team, Houston, TX Room Mother (Teacher-appointed/requested positions) 1991-2001 (for two grades / classrooms) SBISD, AISD, Houston, TX REFERENCES References are available upon request.