TERRENCE COLE

HOME: 718-485-2631 CELL: 917-754-5398

tca484ba@westpost.net
OBJECTIVE:
A support role of the critical business strategies within the management of stan
dardization, installation, vendor selection, maintenance and repair of desktop,
laptop and peripheral devices.
COMPETENCIES:
* End User Computing
* Collaboration
* Asset Management
* End point Technologies
* Desktop Engineering
* Technical Research
* Team Lead
* Break Fix Methodologies
PROFICIENCIES:

Windows 2000/NT/XP, MS Office suite 2000/XP/2003,2007, Outlook/Exchange, IMAC, B

lackberry, BES 4.1 , Adobe, Norton, McAfee, Ghost, Sysprep (Microsoft), printers
, Desktops/Laptops IBM, Dell, HP, Mac, IBM Tivoli, Peregrine Service Center, Sha
vlik, Remedy, iManage, Altiris, Primavera, Nortel VPN, MDF/IDF support, Citri
x, Marimba, Wyse, Sygate, Safeboot, ITIL.

PROFESSIONAL EXPERIENCE:
Property Management - Self-Employed
* H & R Block Eastern Division (Financial Services industry) Jan '10 - Pres
ent
* Prepare individual and small business returns
* Manage self-owned leased properties.
Time Warner Inc. (Media and Entertainment Conglomerate) - Columbus Circle, NY No
v '07- Dec '09
Desktop Projects Consultant (Contract)
* Change Management, IMAC and provisioning activities within Service Level Objec
tives, creating checks and balance system for flow control of the company's mate
rials and assets.
* Service Desk, Testing, and Deployment of enterprise technology projects: eMail
Archiving with external vendors; Business Continuity Procedures and implementa
tion, wired and wireless hardware/software provisioning.
* Maintain technical manuals, confer with users, or conduct computer diagnostics
, resolve problems or provide technical assistance and support.
* Coordinate/Escalate Tier 1 major hardware/software problems or defective produ
cts with vendors or external entities.
Major National Health Consortium - Hanover Square, NY Oct '07- Nov '07
Project Manager (Contract)
* New York site project to standardize/modernize HP desktops, laptops and softwa
re to national standards.
H & R Block Eastern Division Annual
Tax Professional:
* Prepared individual and small business returns for 2007 Tax Season.
TIAA-CREF - New York, NY Mar '88 - Mar '06
Manager, Client Technologies Group
* Managed phased implementations for 2500 desktops and mobile devices of Inte
grated Strategic Management System (SunGard). Considerable contribution o Self
Service intiatives.
* Managed desktop analysis and participate in Application Development teams, LAN
network and business areas.
* Team Lead on Y2K initiatives for desktops, laptops and servers, including disa
ster recovery for all national offices.
* Managed multiple enterprise technology upgrade projects in accordance to PMI g
uidelines with creative budgets.
* Developed and maintained enterprise-wide desktop and laptop image lifecycles a
nd patch management deployment.
* Managed Service Desk team of Analyst sand 2nd Level escalation and 3rd party
specialist coordination.
Sterling Drugs/KODAK - NY Nov '87 - Mar '88
Systems Analyst
* Supported the Sales and Marketing Division on networked Personal Computers and
IBM System 36. Involved using both COBOL on ISAM/VSAM environments, Micro-Focus
Cobol and other 4th GL including Dbase, LOTUS, etc.
EDUCATION:
Baruch College -May 1987 BBA - Business and Computer Science