Mrinal Das

422/14 , DDA Flats ,

Near Central Market, Kalkaji, New Delhi – 110019
Mob No: +919899126098 , Email: mrinal.dasiwi@gmail.com

Seeking an Exciting Floor position in Retail functional area

Professional snapshot Experience and Accomplishments

Profile Snapshot:

A Commerce and a management graduate having flair & interest in

Marketing having a professional Customer Relationship Management
experience of 6 months in one of India’s renowned Mobile operator –
Vodafone Essar operating in a highly competitive environment

Key Strengths:

Customer Management ~ Floor Operations ~ Customer Satisfaction ~

Service delivery

Soft Skills:

Systems Orientation ~ Team Player ~ Innovative ~ Analytical & Logical Skills

~ Communication & Passion for excellence

Career profile & achievements

Vodafone Essar limited, New Delhi: Sep’16 to Till date

Customer Relationship Executive

Key Performance Area:

a. South Extension - 1 Vodafone Store: 01st Feb’11 to

Continuing till date

b. East of Kailash Vodafone (CAT – A) Store: 16th Sep’10 to 31st

Jan’11

Handled the following:

 • Local Sales

• Generate Leads , Follow up calls & Customer retention

• Promotions & Direct Marketing at Store

• Coordinate with Commercial department

• Daily reporting to Store manager

• Participate in Audit trails

• Responsible for maintain quality in delivery

• Compliance to store service delivery guidelines

Achievements:

1. Won the North Star Shield for best performance for the month
of Oct-Dec2010 from VODAFONE ESSAR LIMITED.

2. Handled footfalls per day: More than 50 on an average

Education

1 PGDM : Year 2010.

Dr. Gaur Hari Singhania Institute of Management & Research,

Kanpur.

(From the house of J.K. Organization)

Major Specialization : Marketing & Financial services

Minor Subjects: Information and Technology.

2. Bachelor of Commerce : Year 2008

College: Armapore P.G. College, Armapore Estate, Kanpur.

(Under the domain of Ministry of Defense)

3. Secondary school:
• Class 12 : Year 2005
• Class 10 : Year 2003

School: Dr. Virendra Swarup Education Centre, Kanpur.

(From the house of Dr. Virendra Swarup Education Foundation)

Other Programs

Programs attended on:

1. Participated in BLIND FREE ZONE PROJECT : From 24th Jan ‘09

to 8th March’09

Organized by DR. GAUR HARI SINGHANIA INSTITUTE OF

MANAGEMENT AND RESEARCH & R.K. DEVI EYE CARE RESEARCH
INSTITUTE, KANPUR. A program which is organized for the real poor
people who are not able to meet their basic necessities of the life, and
suffering from eye disease

2 Participated in Poster presentation competition : on 4th April’ 09,

Kanpur

Won 2nd Prize for the best poster presentation titled ”

Executive compensation and corporate governance” :.

3 Attended Seminar on: “Managing HR challenges in the current

Economic Environment”.

15 colleges took participate in that, it was the seminar on jointly

organized by Institute of Business management, C.S.J.M. University and
National Institute of personnel Management - U.P. Chapter

Other interests and hobbies

1. Artwork , Interior and exterior designing.

2. Photography

Personal Details

Date of Birth: 18rd July, 1987

Linguistic Proficiency: English, Hindi and Bengali (Mother tongue)

Location Preference: Open to work in New Delhi

Permanent address: MP-9, FLAT NO.2, Maa Kripa Apartments,

Ratan Lal Nagar,

Kanpur-208022.