ERIKA JANE JOHNSON

818 Almadin * San Antonio, Texas 78258 * 210.481.1595

210.264-3415
ejanejohnson@gmail.com
Proven Leader with a contagious Work Ethic and Tangible Results
Professional EXPERIENCE
WellCare Health Plans San Anto
nio, TX
Executive Director: Government-Sponsored Health Plans
7/30/07-8/6/10
* Responsible for overall business operations and P&L for start-up San Antonio m
arket:
o Provided strong leadership to ensure attainment of company's strategic objec
tives /goals
* Coached and mentored daily- all departments and inspected all expectations
* Daily reviewed Model Office initiatives to ensure objectives were on target
o P&L Owner (1.2M) budget with successful outcomes- obtained 110% of target
* Hit or surpassed budget via monthly membership sales target
* Forecasted and budgeted all Marketing, advertising/Media and event planning fo
r market
* Forecasted, monitored and maintained SG&A for San Antonio market
o Successfully utilized Targeted recruitment /selection for management and subor
dinate hiring By keeping engaged with all associates daily I upheld a 90%
retention rate of staff
* Managed staff of 22- Benefit Consultants, Sales Manager, Provider Relations/Ne
twork Manager, PR Relations/Network representatives, Community Outreach Represen
tative and Admin
o Developed and maintained strong partnerships with internal and external custom
ers
* Forged business relationships with community leaders/organizations providers
, not for profits , and other vendors
o Mentored vastly different multi-departmental areas into one success and viable
market
* Surpassed all goals annually
THE PRINCIPAL FINANCIAL GROUP San Antonio
, TX 2005 - 2007
Senior Sales Executive: Health, Life, Accident Co.
Sold and maintained successfully Health, Life, Dental, LTD and STD products.
* Educated and trained agents, administrative/service staff and internal sales a
nd support staff on all product lines.
* 1 of 6 Women chosen to serve on PFG's first National Women's Advisory Board.
* Consistently exceeded goals, 110% the 1rst year, 115% the 2nd year.
CONCEPTUAL MINDWORKS, INC. San Antoni
o, TX 2003 - 2005
Director, Marketing/Sales- Sevocity- Electronic Medical Records-ASP
Developed sales and marketing strategies to increase sales by 130% after the fir
st 3 months for start-up ASP model Electronic Medical Records (EMR) Charting sof
tware.
* Marketed, presented and demonstrated ASP product in Hi- Tech settings, convent
ions, and to prospective physician-group purchasers.
* Work with R&D team to incorporate best practices and much needed capabilities
utilized in physicians' offices.
* Established effective mass-market sales events and mail campaigns. Successfull
y extended and provided services and subscriptions outside the State of Texas.
* Consistently increased monthly subscription sales by 200% after first 6 months

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ERIKA JANE JOHNSON ( 210-481-1595 ) Page Two
CRANDALL & ASSOCIATES San Antonio,
TX 2001 - 2003
Director Sales/Marketing
* Developed new business sales strategies for the right to be "Agent of Record"
for all products, health, all non-med products and Property and casualty busines
s.
* Fortified business relationships via varied chambers and professional organiza
tions
AETNA, INC.
San Antonio, TX 1999 - 2001
Manager of New Business/ Direct sales
Motivated, trained, and evaluated six group health sales representatives, six su
pport staff, one Emerging Markets representative and one E-Commerce specialist,
located in San Antonio, Corpus Christi and El Paso.
* Developed successful start-up strategy for Direct New Business Sales unit thro
ugh event marketing and sic cold-calling campaign. Increased EZ Link sales (e-c
ommerce) region-wide by 40% in 6 months.
* Responsible for membership, budget, hiring for 3 markets, San Antonio, Corpus
Christi, El Paso
PACIFICARE / SECURE HORIZONS San Antonio, TX
Jan-June 1999
Account Executive
Educated, marketed and sold Medicare Plus Choice plans to disabled and 65 years
old +.
* Consistently exceeded monthly sales goals established by 50%.
BLUE CROSS / BLUE SHIELD San Antonio/Dall
as TX 1992 - 1998
Regional Sales Executive ( 1996-1998 )
Sold, managed and retained multi-million dollar book of group health and non-med
ical products for both large and small group markets. Managed one administrative
specialist and one service account specialist.
Regional Account Executive ( 1994-1996 ) Client Services Liaison company-sid
e.
Assessed direction and benefit strategies for current and prospective clients. T
rouble-shot and resolved all client and company issues. Educated and presented m
ulti-line products of medical and non-medical offerings. Prepared large group p
roposals upon assessing clients' needs. Coordinated and executed benefit enrollm
ent meetings.
Network Management POS Sales Representative ( 1992-1994 ) Contracted varied P
rimary care and specialty care physicians to become participating partners in HM
O Blue and Blue Choice PPO networks. Monitored membership and assessed regions o
f need, and developed stable and well penetrated areas.
EDUCATION, LICENSE, and CERTIFICATIONS
Texas Woman's University, Denton, Tx
Group I HMO licensed
Managed Healthcare Professional, MHP designation through HIAA
SKILLS
* Microsoft Word, Excel, PowerPoint, Web