Sonja (Matheny) Krueger

306 Wallington Road

Wilmington, NC 28409
574-286-8540 (cell) * sk366552@westpost.net

PROFESSIONAL PROFILE:
Accomplished and dedicated manager with extensive background in developing, impl
ementing and managing organizational procedures, process implementation, and out
come assessment. Strong background in staff development, team building, client c
urriculum, grant funding and training diverse populations. Proven ability to und
erstand strategic goals of an organization and implement processes and procedure
s to move the corporation forward in reaching outcomes.
AREAS OF EXPERTISE:
* Conceptual development, implementation, and management of a regional governme
nt operation
* Proven ability to manage operations that lead to positive local, State, and F
ederal performance goals in a region wide operation
* Interviewed, hired, and evaluated staff
* Manage a program budget of at least 1-3 million per year
* Creation and implementation of a regional strategic plan
* Creation of an extensive regional policy and procedure training manual
* Outstanding leadership and communication skills
* Innovative and creative thinker
PROFESSIONAL EXPERIENCE:
HR America, Ft. Wayne, IN June 2009-January 2010
Center Manager, Economic Growth Region 2, South Bend, Plymouth, Rochester, IN
Manage all operations of three WorkOne Centers. Thorough understanding and overs
ight of all Federal and State funding allocations including, but not limited to
WIA, TAA, Wagner-Peyser, JAG and Veteran Services. Oversee effective delivery of
services in accordance with policies and procedures. Ensure staff's adherence t
o policies and procedures for delivery of services. Conduct staff development tr
ainings for a three center operation. Train staff on policies and procedures, pe
rformance, customer feedback, community information, workforce intelligence and
service delivery flow. Ensure maintenance of files in a State database system an
d proficiency of team members in usage of center database systems. Develop and
maintain professional working relationships with businesses, labor unions, train
ing organizations, educational institutions and area social service providers. I
dentify and evaluate performance expectations for team leaders and staff within
the centers. Identify and implement development of tools including certification
s and credentials for staff. Promote innovative changes within the organization.
Goodwill Industries of Michiana, Inc., South Bend, IN February 2002 to June 2009
Director of Workforce Development Services, WIA (promotion in 2004)
Administer the Workforce Investment Act (WIA) Federal Grant and the Disability N
avigator Federal Grant within the Northern Indiana WorkOne System. Managed provi
sion of direct client services for WorkOne regional operations within the five c
ounty service area. Develop and oversee community partner relations to maximize
efficiencies in the delivery of direct client services. Oversee a financial year
ly budget of $1 million. Develop internal policies and implementation of procedu
res. Train staff in grant policies and procedures, customer service, and quality
assurance requirements to ensure compliance with federal, state, and local gra
ntor requirements. Submit performance reports, financial budgets, and contract r
eports to the Board of Directors, state, and federal governing entities. Essent
ial part of "The Initiative of Integration" by strategically realigning staff re
sponsibilities to provide more efficient services to customers. Intricately inv
olved in the Leadership Team that operates the day to day employment activities
and other customer services within the WorkOne system.

Sonja (Matheny) Krueger, page 2

Director of Youth Services
Developed and implemented a youth program under the WIA Federal Grant within Re
gion 2. Utilized my training background, project management skills, and expertis
e to create a new program for disadvantaged youth, ages 14-21. Developed partner
ships with other community organizations to create unique training programs. Man
aged 8-10 program youth staff. Complete understanding of the WIA grant-funding s
tream, along with researching other funding resources for the program. Provided
in-put for grant proposals. Experienced in training staff on how to work with ad
ults and youth in life skills, job readiness, and Microsoft Office products. Res
earched, obtained grant funding and set-up a computer technology lab.
Productivity Point International, Mishawaka, IN January 1997 to February 2002
CTEC (Certified Technical Education Center)
Account Manager/Trainer
Managed all government service agency accounts. Customized training programs for
specific client needs. Direct relationship selling to government agencies and
client referrals. Extensive travel throughout the state to service all governme
nt relationships. Sales to public individual clients in technical training track
s. Demonstrated ability to conduct seminars for technical training.
Director of Computer & Business Skills Program
Responsible for sales, administration, curriculum, and instruction of welfare-to
-work clients and clients with disabilities. Trained over 200 clients in an inte
nsive, 250-hour computer and business skills training course. Devised curriculu
m that addressed the clienteles needs from no knowledge to intermediate competen
cy. Utilized creative and motivational programming to assist the students in mov
ing from self-defeating behaviors to successful employment. Re-employment rate f
or the program was 84%, with wages higher than the national average for the form
er welfare recipient population. Conducted job search training and Job Clubs to
assist the students in the transition from unemployment to full employment. Inte
rfaced with state government agencies, corporations, and local business leaders
via telephone, letters and individual visits to promote training and job placeme
nt
EDUCATION:
Kennedy-Western University, Cheyenne, WY
Bachelor of Science, Management and Leadership
AFFILIATIONS AND COMMUNITY SERVICE:
Chamber of Commerce,
St. Joseph, Plymouth, Rochester
Dismas House
Review Committee Member
JESSE Transition Council (Joint Educational Services in Special Education)
Advisory Council Member
South Bend Community School Corp., Adult Education
Advisory Board Member
ASTD (American Society for Training & Development)
Board Member, Secretary (previous member)
NAWDP (National Association of Workforce Development Professionals)
FOREIGN LANGUAGE:
Fluent in German