BETH A.

MENDOZA
24933 Branch St., Moreno Valley, CA 92553
Cell: 951-536-7608 - bmb1d03e@westpost.net
SYSTEMS ADMINISTRATOR
Established track record with 15 years of hands-on experience in helping organiz
ations to efficiently use their networks; ensuring that the design of an organiz
ation's computer site allows all of the components, including servers, computers
, the network, and software to work properly. More than eight years in a manufac
turing environment, and three in home health care. Proven ability to manage serv
ers and desktops: installation, maintenance and upgrades. Responsible for ensur
ing the servers are backed up and that the server data is secure from unauthoriz
ed access. Also monitor and adjust the performance of existing networks and cont
inually survey the current computer site to determine future network needs; as w
ell as troubleshoot problems reported by users and by automated network monitori
ng systems and make recommendations for enhancements in the implementation of fu
ture servers and networks.
--Proven effective presentation, written and oral communication skills, customer
service oriented.
--Demonstrated organizational skills. Excellent analytical and problem solving s
kills.
--Track record for being self-motivated, effective, flexible, and dedicated.
TECHNICAL PROFICIENCIES
* Operating Systems: MS Windows 2000/XP/Vista/7, Windows Server NT/2003/2008.
* Networking: PC/LAN/WAN, TCP/IP, HTTP, DNS, DHCP, Active Directory, Wi-Fi, Blu
eTooth, Cisco Routers and Switches, VPN, T1, T3 & Frame Relay.
* Security: Symantec Endpoint Protection, McAfee, HP ProLiant DL320 Firewall, W
ebjet Admin.
* Network Application Software: MS Exchange, Veritas BackupExec, Ghost.
* Desktop Applications: Skilled in all versions of Microsoft Office application
s installation, upgrade, and support. PC Anywhere, Terminal Server setup.
* Hardware: Dell, HP, Compaq, IBM, HP MFP printers/scanners, Xerox and Sharp ne
twork copier systems. Proficient in troubleshooting and repairing a variety of c
omputer hardware components, and peripheral devices.
* Languages: HTML, batch files, Access.
Web: FrontPage.
* Phone Systems: Inter-Tel 5000 DB with Call Center and Unified Messaging, Avay
a Definity PBX and Audix Voice Mail system. Cell phone and Blackberry setup.
PROFESSIONAL EXPERIENCE
OPTION ONE HOME MEDICAL EQUIPMENT, Corona CA (May 2007 - May 2010)
Systems Administrator
Manage all levels of network administration and support for Windows 2003 Servers
(Domain Controllers, MS-Exchange,
Terminal Server, Backup, shareable User/Group Data, Application), 85 XP workstat
ions and network security devices, 5 remote locations.
Configure nightly backups, monitor job results and network status. Daily monitor
of server status.
Configure and maintain SharpDesk scanning utility, local and remote printing.
Maintain all network T1/DSL voice and data connections.
Technical support for Pacware application software, work with team to maintain H
IPAA compliance. Coordinate projects with vendors.
Key Achievements:
Reduced toner and paper costs by designing and implementing an e-fax solution us
ing the capabilities of the phone system.
Project support LibertyNet document scanning application and attached PowerVault
storage server, eliminating paper printing and storage costs.
STRUCTURAL COMPOSITES INDUSTRIES, Pomona CA (Apr 1999 - May 2007)
Network Technician
Configure and manage network of Windows 2003/NT/NetWare servers, installation an
d management of Cisco routers/switches, support frame relay to remote offices. M
anage domain user network and Exchange mail accounts, login scripts, backup serv
ices, cabling system, network hardware.
Setup and maintain wireless network systems and security. Hardware and software
installation and set up, technical maintenance and user support to over 100 PCs,
20+ printers, and terminals. Support and maintain AS/400 user
profiles, connectivity, and print queues. Configure and maintain FaxPress server
and accounts. Monitor and maintain established network policies and procedures
with emphasis on Sarbanes-Oxley standards. Supervise activities of intern staff.
Key Achievements:
Designed and implemented server migration from NetWare to NT Server, and later N
T to 2003.
Led planning team to expand network and telecommunications offsite by dedicated
Point-to-Point.
USA CASUALTY, Chino CA (Aug 1996 - Apr 1999)
PC Coordinator
Second-line Help Desk on-site and remote user support of hardware, software and
network problems in Windows/Novell environment. Responsible for setup, upgrade a
nd support of over 150 desktops/laptops and 50+ printers, and assisted with user
setup and permissions, printer setup. Identify and correct local/remote server
connectivity problems. Responsible for hardware inventory records and database i
ntegrity. Coordinate remote office telephone requirements with local and LD carr
iers, network and telephone line termination. AS/400 secondary operator, to perf
orm daily, weekly, month-end production, backups and end-user support.
Key Achievements:
Key role with team to research, develop, and implement plan to upgrade applicati
ons and hardware to meet Y2K compliance.
Bourns, Inc., Riverside CA (Oct 1995 - Jun 1996)
Help Desk / Sales Systems Coordinator
First-line support for PC hardware and desktop application problems and question
s, troubleshooting for memory, coordinated design and development of systems enh
ancement, and responsible for their testing and approval.
Provide primary interface between users and systems managers, user training, on-
site and phone support. Analyze end-user system problems, maintain user database
and security setup. Support external user connectivity via Advantis and MCI. Su
pport the Windows upgrade of all (125) PCas, and Clean-up Projects.
Key Achievements:
Led testing group to analyze, test, and approve legacy system software replaceme
nt (four month assignment).
EDUCATION & CREDENTIALS
Bachelor of Science in Computer Information Technology 2004 (MCSE Track)
California Baptist College, Riverside CA
Microsoft Official Curriculum: Windows 2003 Track
MicroAge, Diamond Bar CA
Microsoft Office Automation Specialist Program
Loma Linda University, Loma Linda CA
PROFFESSIONAL AFFILIATIONS
IEEE Computer Society
Association for Women in Computing