MYRNA C.

PAGAYUNAN
712 Sugar Valley Road
Murphy, Texas 75094
Home: (972) 212-4400
Cell: (562) 714-1610
mpbeeb0c@westpost.net

SUMMARY OF QUALIFICATIONS
Efficient Account/Credit Analyst with more than 10 years of corporate finance ex
perience, excellent analytical skills, and professional demeanor when working wi
th customers to resolve disputes while maintaining adherence to company policies
.
Knowledge of processes related to billing, accounts receivable and payable, cre
dit, collections, and general ledger.
History of successfully collecting on past due accounts and keeping almost all
assigned accounts current, thereby enhancing cash flow and minimizing bad debt a
nd write-offs.
Excellent interpersonal skills to maintain effective working relationships with
colleagues, managers, and clients.
Welcomes opportunities to continue to learn and expand professional capabilitie
s.
Proficient in Excel, Word, MAS 90/200, AS/400, ERP, Outlook, and 10-key.

PROFESSIONAL EXPERIENCE
Act 1 Personnel Services, Torrance, California 2007-2009
Provider of contingency technical and professional personnel and management solu
tions to Fortune 500 companies.
Vendor Maintenance Specialist
Converted assigned accounts from between 20% and 50% past due to current status
greater than 95% by following up to resolve open items and handling collections
in timely manner, focusing on larger accounts.
Minimized bad debts, write-offs, cost of collections, and time spent on negotia
tion and resolutions by making extra effort to keep all accounts current.
Settled discrepancies and customer issues quickly, resulting in 99% customer sa
tisfaction rating and practically eliminating future short-paid or disputed bala
nces.
Used Excel to prepare cash application spreadsheet with information drawn from
VLookup system, updating accounts receivable account and including applicable di
scounts and deductions.
Collaborated with national account managers and legal department to streamline
processes, research issues and disputes, and ensure adherence to contracts.
Resolved open or unresolved credit balances shown on weekly aging reports, resu
lting in reduction of open unapplied payments by up to 100%.
Roma of Southern California, City of Industry, California 2004-2007
A Vistar Foodservice company; distributor of wholesale food and nonfood products
to vending companies, independent restaurants, and other market segments.
Credit Analyst
Supported credit manager and 12 sales managers by completing and processing cre
dit applications.
Optimized sales by up to 60% over two years and improved assigned accounts from
50% past due to 87% current by establishing rapport, negotiating effectively, a
nd resolving customersi disputes and issues.
Researched issues such as short or incorrect shipments to determine whether cre
dits needed to be issued.
Conducted regular assessments of aging reports and third party collection accou
nts; reviewed customer master lists to update key information such as changes in
terms or key customer personnel.
Expanded knowledge of credit and collections processes by attending various sem
inars.
Trained new credit analysts, focusing on communication and negotiation techniqu
es.
Molina Healthcare, Inc., Long Beach, California 2002-2004
Provider of affordable medical care to clients on government assistance.
Accounts Payable
Reviewed and verified incoming invoices and expense reports.
Processed manual check requests, ensuring proper approvals were obtained and su
pporting documents and receipts were attached to avoid duplication of payment.
Coded general ledger and posted invoices and expenses in system.
Assessed AP aging and issued checks; analyzed and reconciled aging vendorsi sta
tements.
Generated transaction invoices and check registers for file and reference.

John B. Rudy Company, Compton, California 1998-2002

Specialized distributor of wire, cable, and related connectivity products.
Accounts Receivable
Generated point-of-sales reports for use in calculating commissions for approxi
mately 20 sales personnel; handled petty cash account and daily cash application
s.
Worked on general ledger reconciliation, month-end close, month-end reporting,
and audits.
Processed invoices, expense reports, and manual check requests, ensuring proper
approvals had been obtained and supporting documents were provided to prevent d
uplicate payments.
Coded and posted entries and adjustment entries on general ledger.
Generated manual and computer checks and attached necessary backup and payment
stubs.
Converted open credits due from vendors to cash refunds; processed credit/debit
memos (charge backs).
Earned recognition as Employee of the Year for conscientiousness and service.

EARLY EXPERIENCE
International Beauty Design, Inc., Gardena, California
Accounts Receivable/Accounts Payable
Philippine National Bank, Manila, Philippines
Teller/Administrative Assistant/International Banking Operations

EDUCATION
B.S., Commerce, University of Santo Tomas, Manila, Philippines

SEMINARS
Accounts Payable Accounts Receivable Effective Negotiation Techniques T
he Five Cs of Credit
How to Become a Better Collector and Negotiator Reading Customer Financial St
atements