DONALD SLEDD

Upper Marlboro, (240) 604-2526 Cell

Maryland 20774
ds5b7838@westpost.net
_________________________________________________________
Objective
Skilled Technical Support Specialist with 10+ years experience as a Sun Microsy
stems Engineer seeks a career opportunity which utilizes my expertise in an inno
vative setting. Proficient in supporting multiple Sun Servers in a network envi
ronment. Experienced in diagnosing and troubleshooting PC's and Sun servers. An
effective communicator with a strong work ethic and a commitment to excellence.

WORK EXPERIENCE
Audio Visual/Quality Control Technician 2009-Present
* Test, repair, setup ship and receive audio visual show equipment for Hotel bal
l rooms, concert halls and other venues needing sound, video and lighting.
Business Owner 2008-Present
* Started part-time home based business
Field Service Engineer 1998-2008
Decision One/ Sun Microsystems Contract
Columbia, Maryland
* Provided troubleshooting , diagnostics, testing and repairs on Sun Servers
IBM and Dell Desktop workstations
* Completed daily reports via online Radiance database system
* Dispatched to diverse locations on rotating 24/7 on-call shifts
* Utilized Lotus Notes for daily duties, messages and updated notes
* Responsible for routine self training on new products via online CBT's
Management of logistics and Integration 1996-1998
EDS Landover, Maryland
* Upgraded, inventoried and tested desktop and server computer systems and stor
age devices
* Supervised four employees to inventory test and upgrade systems
* Shipped and received computer systems and storage devices for the assembling
of Goddard Space Flight's, Data Center
End User Support Technician 1994-1995
Potomac Personnel/IBM Contract Bethesda, Maryland
* Installed, configured and supported such software and applications as Microsof
t Office Suites, Word perfect, Windows and other software applications on users
workstations
* Answered, diagnosed and resolved client's inquiries externally and internally
concerning HP printers and IBM system operations, hardware and software
* Provided employee training to ensure customer satisfaction
Field Service Engineer 1990-1994
Xerox Corporation Arlington, Virginia
* Performed troubleshooting and repair procedures on desk top to mid-level copie
rs.
* Diagnosed repaired or replaced HP printers as needed.
* Maintained equipment and supply inventory
 DONALD SLEDD

Education
University of Maryland's University College (Matriculating) 2009
Management Studies, Major
Project Management for IT Professionals, Certificate
Certifications
W.E.B. Self Employment Assistance 2009
* Business Skills Training
Sun Microsystems Education:
* Online CBT training 2005-2008
* Customer Service Engineering 2000
* Solaris Essentials for system maintainers
1998
* Sparc Desktop System Maintenance 1998
* Sparc Multiprocessor Desk side, Datacenter Maintenance 1998
* Ultra Enterprise Server System Maintenance 1998
Prince George's Community College:
* Computer Service Technology 1996
Xerox Training Center
* Customer Satisfaction skills 1990
* Copier /printer troubleshooting and repairs 1990
Service Experience:
* Sunfire: V880, V490, V480, V440, V210, V1280, V120
* Sunblade: 150's and 100's
* Ultra Enterprise: E4500, E450, E250, E3000, E3500
* Ultra 1, Ultra 2, Ultra 5, Ultra 10, Ultra 60, Ultra 80
* Sparc storage arrays and tape libraries
* SUN 3000's, Sun Ultra's, Silicon Graphics Challenge XL's and raid racks, Hewle
tt Packard servers and raid racks and EMASS Storage Tek tape libraries
* IBM, Dell, AST, Compaq, Hewlett -Packard and Mac
* Windows, WordPerfect, Lotus 123, Microsoft Office Suites, OS/2, Basic Solaris
and OS-X
* Lotus notes, Radiance, Online self training C.B.T.'s
* 24/7 on-call shifts