RON MOSER

208.761.2083(M) 208.938.1101(H)
rmc3c5be@westpost.net
OBJECTIVE
Profitably lead/consult operations improvement (cultural/process) transformation
s while developing the leadership capacities of current and future leaders in ac
hieving the business goals/objectives.
KEY QUALIFICATIONS
Eighteen years as a process and human improvement coach and change agent leading
, teaching and motivating individuals, departments and divisions to set, track a
nd execute on their goals. Roles included; internal/external consultant (Automo
tive, Airline Equipment, Distribution/Sales, High-Tech Manufacturing & Tele-comm
unications), Health Services Manager, Leadership Development Manager, District S
ales Manager, College Campus Chair/Educator/Administrator and Engineering Techni
cian.
WORK EXPERIENCE
T-Mobile, USA, Meridian, Idaho/Bellevue Washington.
Leadership Development Manager (Local/National Support: 25% Travel) Aug. 2007 to
Present
- Recipient of 10 of the last 12 JD Power and Associates Best in Class Customer
Service Awards.
- Member of team that improved Meridian Operations from 17th Nationally (2007) t
o 1st (2010).
- Nominated 5-times, awarded 2-times: T-Mobile HR Cross-Functional/Customer Cham
pion (08-10).
- Consulting: Partnering with Site Management to Front Line Supervisors to desi
gn cross-functional process and human improvement initiatives like the transform
ation of the traditional quality systems to a Customer-Loyalty focused perspecti
ve in becoming Americas Most Highly Regarded Service Company. Local and National
cross-functional strategy session facilitation and participation.
Designed material for Mastering the Art of Coaching (MAC) course: Focus on busi
ness execution.
- Member of National HR Change Management Team (Business function reorganization
).
- Coaching: Personal and group coaching services for all levels of management.
Coaching is focused on the outcome of a Best Place to Perform (BPTP) environmen
t, getting execution/results the right way while concurrently mentoring/developi
ng leaders at all levels.
- Leadership Development: Strategic/Tactical Planning off-site sessions; Leader
ship Academy facilitation for newly promoted Front-Line leaders & new-hire Senio
r Managers; Mastering the Art of Coaching sessions for all levels of leadership.
Individual development plan (IDP) oversight/coaching; succession planning.
University of Phoenix (UOP), Boise, Idaho. Oct. 2001 to Present
Adjunct Faculty/Faculty Mentor (Part-time) - March. 2006 to Present
- Facilitate graduate and undergraduate courses: Org. Leadership/Change Manageme
nt; Strategic Implementation/Alignment; Critical Thinking/Strategies in Decision
Making: Quality MGMT/Productivity; Human Motivation; and Teamwork-Collaboration
/Conflict Resolution.
- Train and mentor new faculty to facilitate from a position of UOP values and q
uality.
- Distinguished Faculty of the Year Award, University of Phoenix-Idaho Campus (2
007).
Campus College Chair (Full-time) - May 2004 to Feb. 2006
-Managed/supervised Area Chairs, faculty and the following degree programs at UO
Ps Boise, Idaho Campus; BS in Healthcare Administration, MA in Ed. and MBA. Resp
onsibilities included program & instruction quality, faculty recruitment & devel
opment, business promotion, community relations. Facilitate courses.
Adjunct Faculty/Faculty Mentor/Area Chair (Part-time) V Oct. 2001 to May 2004
- Instructed courses, managed BS in Management Team (03-04), mentored and traine
d new faculty in graduate and undergraduate business management and communicatio
n.

DHB Business Services (A service of DHB Investments LLC), Boise, ID.

Director (Owner) 2003 to Present
- Led process and personnel development for Event Sales Corp., a specialty retai
l company.
- Developed/provided a scenario tool to assist HP in strategic channel partner p
ricing decisions.
- Delivered early, 20x the contracted data points for a market research project
for HP.
- Forged solid relationship with sports celebrity for a PowerBrands Inc. product
endorsement.
- Featured Speaker, Idaho Business & Technology Expo. Topic: Constraint Manageme
nt; A Simple
Approach to Improving Throughput (2004).
- Keynote Speaker, Idaho Society for Healthcare Engineering annual leadership sy
mposium (2003).
- Individual personal and professional coaching.
Micron Technology, Inc. Boise Idaho.
Organizational Effectiveness Specialist/Health Services Manager V Feb. 2001 to F
eb. 2003
Roles and Responsibilities Included:
- Business objective, organizational structure & process design alignment by ass
ignment or contract.
- Network with executive leadership within business units to leverage organizati
onal opportunities.
- Mentor, coach & counsel managers and supervisors by direct assignment or contr
act.
- Develop and execute with process owners, custom fit division/department specif
ic interventions.
- Mentored Team Leader in charge of Microns worldwide new employee orientation p
rogram.
Boise Site Health Services Manager (2001-2002) V Staff Augmentation
- Management responsibilities for our in-house Health Service Department develop
ing process infrastructure to align department vision into actual services inclu
ding; Incident Reporting, Case Management, First-aid to Clinic, Health Monitorin
g, Travel Health and Health Promotion.
- Role involved direct supervision of Occupational Health Nurses (OHN), OH assis
tants and Case Managers in support of 10,000 on-site and 20,000 world-wide emplo
yees.
Boise Cascade Office Products, Orlando Florida.
District Sales Manager - Nov. 1999 to Jan. 2001
- Expanded $12M business to $15M building relationship sales in furniture/tech./
office products.
- Managed, trained, and motivated a diverse team of General Sales, Technology an
d Furniture Pros.
- Synergized the Boise national network of E-commerce, Customer Service, and Dis
tribution Centers
to deliver world-class service in both national and local accounts.
- Developed long-term customer relationships through business reviews and proble
m prevention.
- Facilitated phase one of the Boises Florida Leadership Teams Centralization Pl
an development.
- Worked as an agent of change transitioning my role which enabled the restructu
ring of the
Florida Leadership Team to more effectively impact and lead the organization.
World Class Consulting Inc., Ogden, Utah/Orlando, Florida.
President - Sept. 1996 to Feb. 2000
- Full-time process and human improvement services for Morton International and
FMC Airport Products/Systems Division. Developed, facilitated learning and prov
ided support in executing the following programs for World Class Consulting clie
ntele:
- Executive Fundamentals: Management Handbook
- Process Improvement: Constraint Management/Kaizen/JIT/
- Leadership Development: Leadership University
- $1.85M generated in quality throughput improvements in a Union Shop by creatin
g an environment of respect, ownership & continuous improvement. (1998-99 FMC O
gden, UT. plant).
- Worked in the trenches with those participating in the Hands-on class work/pro
cess improvement.
- Spearheaded cultural change effort that focused all departments passion and cr
eativity on the goal.
- Lead executives in identifying their Mission and Vision and crafting their Cri
tical Success Factors.
- Coached and mentored managers on key leadership issues.

Morton International, Automotive Safety Products, Ogden, Utah. (June 92 - Dec.

96)
Profit Sharing Plan Facilitator, Prototype Operations V January-December, 1996.
- Facilitated and drove cross-functional Cost of Quality, Inventory Turns, Produ
ctivity Index, Safety
and Customer Service teams in achievement of key business goals.
- Spearheaded and facilitated Safety, One-on-One, Team, JIT, Kan Ban, Kaizen and
QS9000 training.
- Presented problem/solution concepts to customers and lead tours during custome
r visits.
- Audited bays and labs for safety conformance on a bi-monthly basis.
Team Leader, Emergency Response Team - February-May, 1996.
- Developed a cross-training program that strengthened teamwork between plant ma
nagers, supervisors, and security personnel and led team in problem prevention/a
ctual emergencies.
Human Resource Representative Intern - September-December, 1995.
- Facilitated Safety, QS9000 & Sexual Harassment courses; supported leaders in e
mployee relations.
Senior Research and Development Technician - June 1992 - August 1995.
- Implemented Constraint Management, JIT and Kaizen initiatives in a team orient
ed environment increasing departmental through-put and cost savings.
- Developed curriculum and instructed various manufacturing equipment/tool/compu
ter trainings.
- Generated prototype safety restraint modules per engineering specifications.
EDUCATION
Masters Certificate, Executive & Professional Coaching, U. of Texas at Dallas (
expected Oct. 2010).
Pursued Doctor of MGMT, Org. Leadership, U. of Phoenix (10 credits of study com
pleted, 2005).
Master of Arts, Organizational Management, University of Phoenix (1998).
Bachelor of Science, Communication, Business Minor, Weber State University (199
6).
Associates of Arts, Ricks College (1989).
OTHER EDUCATION/CERTIFICATIONS
- Member International Coaches Federation (2009-10); expected ICF PCC Certificat
ion (Oct. 2010).
- Development Dimensions International (DDI) Certified Facilitator (2008).
- Certified Professional Coach, Mentor & Sponsor, NLPU @ University of Californi
a-Santa Cruz. (2008).
- Certified Master Practitioner: Neuro Linguistic Prog. (NLP): Study of Human Ex
cellence, NLPU (2006).
- Problem Based Learning, Critical Thinking, Mentorship & other faculty certific
ations @ UOP (2001-10).
- Professional Mediation Training, RelationSmart @ Boise State University (2006)
.
- Media training, 4-Hours, Dewy Public Relations, Boise Idaho (2005).
- Audition workshop, Selecting the right employees for the right job. (2005).
- Symphony workshop, Bringing out the best performance of your employees. (2005)
.
- Workers Compensation Conference, Lorman Ed. Services (2002).
- Supervisors Documentation Course & Workplace Manager Role, Micron Tech. (2002)
.
- Completed all technical business overview courses @ Micron Technology, (2001).
- Theory of Constraints, Toyota Prod. Sys., Visual Workplace, Kaizen, Kan-Ban, J
IT, etc. (1994-2001).
- PathWise Project Management Success, Executrain (2001).
- Franklin-Covey ready-certified independent instructor: 7 Habits of Highly Effe
ctive People (2000).
- The Process for Improvement: Your Role in Quality, Boise Cascade, (2000). ASQ
member (05-06).
- Professional Selling Skills, Achieve Global\Learning International, (2000).
- Certified Zenger Miller (Achieve Global) Master Trainer & Leader 2000 facilita
tor (1999).
- Diversity in the Workplace workshop, 4 hours @ Orlando Tech Center (1999).
- Managing Total Quality & High Performing Teams, Morton International, (1995).
- Sign language, ASL: intermediate user skills (1995).
OTHER ACTIVITIES
- Assistant Scout-Master (2008-09); Wood badge training, 2009-10 currently worki
ng my Ticket!
- Youth community sports coach (1999-2007).
- Member, City of Meridian Economic Development Council & Core Team (2004-2005).
- Youth Leader; facilitated Habitat for Humanity participation (1999).
- Volunteer Church Missionary Service: Winnipeg, Canada (1989-91).
- Graduate Assistant Football Coach (88, 91); Most Inspirational Athlete Award,
Ricks College (1987).