Janette Urbay

4 Laurel Court
Deptford, NJ 08096
(856) 384 - 0104 (Home)
(856) 885 - 1185 (Cell)
E-mail a" juc4b082@westpost.net
_____________________________________________________________________
OBJECTIVE
To secure a challenging position with a growth oriented company where I can full
y utilize my skills and extensive work experience.
LANGUAGES: Fluent in English and Spanish (Read, Write and Speak)
EXPERIENCE
Burberry (Wholesale) Limited Vineland, NJ (March 20
08 a" August 2008)
Womens Wear Customer Service
Responsibilities included maintaining integrity of order file. Maintain constan
t communication with Sales, Accounts and updating management. Processing daily
EDI transmissions along with addressing any EDI errors. Tracking vendor purchas
e orders through traffic department to assure timely shipping. Account structu
re was comprised
of numerous specialty stores along with major accounts such as Neiman Marcus and
Bloomingdales.
Reason for separation: Company downsized and moved Customer Service Dept to NYC
Contact: Barbara Cuff (Human Resources) (856) 457- 4600

Global Industries Marlton, NJ (February 2007 a" March 2008)

Customer Service Representative
Commercial Accounts Customer Service Representative for leading manufacturer of
office furniture products.
Awarded 2007 BEST OF NEOCON SILVER AWARD in conference seating. 2007 OFDA Manu
facturer of the Year award and #1 in Customer Service and Support.
Responsible for helping all Dealers and/or End Users on incoming Que calls for C
ommercial Accounts. Supplying information, specs and assembly instructions for
multiple products. Order entry, issuing
Return Authorizations and Replacement orders. Supplying dealers with quotes for
special projects
throughout our various divisions in a timely manner. Provide ongoing support to
our sales team.
Reason for separation: Offered a position at Burberry
Contact: Human Resources (Cheryl MacDonald) (800) 220-1900

Capital Mercury Apparel, LLC

New York, NY (January 2006 a" June 2006)
Customer Service Specialist
Company manufactures Menas Dress, Casual and Polo Shirts for Bill Blass Premium,
NYNE, Jones NY, Rare Vintage, Arnold Palmer and assorted uniforms. The company
supplies retailers such as Wal-Mart, JC Penney, Carhart, Federated Stores, Casu
al Male and numerous other Specialty Stores along with catalog accounts.
My role was to launch a brand new program for Federated, Academy Sports and Casu
al Male simultaneously between the months of January and August 2006. I success
fully set up all accounts and programs. Continuously tracked goods through merc
handising and production departments. When I departed Capital Mercury in June 2
006, I transitioned all accounts and procedural details to the department manage
rs and helped transition fellow coworkers that would take over certain accounts.

Reason for separation: Company was forced to downsize due to economic struggle.
Contact: Vincent Pecoraro (VP of Operations) or Theresa Mattarelliano (CS Mgr.)
(212) 704-4800

Marc Ecko Enterprises, LLC

Secaucus, NJ (May 2004 a" November 2005)
Customer Service Specialist
In charge of May Co, Federated, Belk Stores across 3 divisions, Ecko Unltd., G-U
nit Mens and Lady G-Unit.
As of December 2004, I was asked to take over the launch of Marc Ecko Collection
and Accessories Divisions.
Successfully launched the Ecko Accessories Division for JC Penney in May 2005 to
tal retail value of $1.3 m Responsibilities include maintaining integrity of ord
er file. Maintain constant communication with Sales, Accounts and updating mana
gement. Processing daily EDI transmissions along with addressing any EDI errors
. Tracking vendor purchase orders through traffic department to assure timely s
hipping. Alerting sales and accounts to any late deliveries that will require p
urchase order cancel date extensions. Communicate to allocations department to
allocate and/or drop pick tickets when orders have met the shippable percentage
rate. Order entry for bulk orders after market week and updating accounts of an
y fallout after the initial purchase has been placed to ensure the confirmed pur
chase orders draw down from the bulk order accordingly.
Analyze daily reports, create excel spreadsheets and maintain the Customer Maste
r in AS400 . Communicate to coworkers, any and all changes or updates that may
affect us as a whole. Team player.
Reason for separation: Company has moved Customer Service to NY based Corporate
Headquarters.
Ecko Contact: Lisa Guinta, Director of Customer Service a" Secaucus Office Cell
# (1-646-296-8531)
Tommy Hilfiger-USA, Secaucus, NJ (August 2002 a" April 2004)
Customer Service Specialist (TH Womenswear)
In charge of managing both May Company and Federated account structure for TH Wo
man.
Responsibilities include maintaining an open line of communication with sales, a
ccounts and management.
Daily uploading and overall maintenance of orders transmitted by accounts via ED
I. Informing accounts of various changes that may occur after market while orde
rs are still at the bulk stage to prevent shipping delays once the order is conf
irmed. Excel spreadsheets created to facilitate the management of shipping upda
tes for the individual accounts. Partnering with Allocations, Production and th
e Warehouse allows me to stay informed of the movement of our goods from the dat
e it leaves our overseas factory to the date it is received and shipped. Partne
r with my fellow coworkers as a team player to backup other accounts due to empl
oyee illness or vacation.
Reason for separation: Company moved Customer Service to Dayton, NJ Corporate H
eadquarters.
Tommy Hilfiger Contact: Human Resources (800-798-8858) Dayton, NJ

Liz Claiborne, Inc., (Headquarters) North Bergen, NJ (July 1999 a" March 2002)
Customer Service Specialist (Liz Casual Wear Division)
Began my career at Liz Claiborne as an Order Fulfillment Specialist later being
promoted to Customer Service Specialist managing both May Company and Federated
Accounts. Daily responsibilities included analyzing daily reports that serve as
an alert to any problems in the transmission of a sales order.
Daily follow-up via e-mail and/or via phone to the Sales Executives and/or the a
ccounts. Partnering with the Allocations Dept. and the Warehouse to track the o
n-time allocation and shipment flow of the orders within the ship window. Maint
aining constant communication with sales force to ensure on time and 100% confir
mation of market bookings. Divisional leakage control through the implementatio
n of proper account management, minimize chargebacks and overall corporate reven
ue losses.
Reason for separation: Moved on to Tommy Hilfiger
Liz Claiborne Contact: Human ResourcesaNorth Bergen, NJ HQ a" (201) 295-7213

Corporate Marketing Solutions, West New York, NJ (October 1997 a" June 1999)
Customer Service Manager
Responsible for order entry along with same day fulfillment of special orders.
In charge of inventory management both the physical and the inventory database f
or all accounts. Execution of bi-weekly, weekly and
monthly inventory reports. Oversee warehouse employees in shipping and receivin
g departments. Responsible for tallying the monthly shipping freight charges fo
r all clients for end of month billing. Project Manager for all clientsa specia
l requests. Manage all of the company accounts under order fulfillment contract
. Manage department of 6 workers. Major accounts included Citibank, New Jersey
Bell, Central Holidays, Schering-Plough and Shoppers.
Reason for separation: Company closed
EDUCATION
First School of Secretarial Studies, Union City, NJ (Graduated 1984)
Memorial High School, West New York, NJ (Graduated 1980)
Computer Skills: PC and LAN network computers using various office software and
database programs,
Windows 95 - 2000, Microsoft Word, Excel 97- 2000, Outlook, Lotus Notes, APPCON
- AS400, SAP and
SEWN Apparel Application developed by Richter for Liz Claiborne, Inc.
Internet based applications, (ex. Apparel industry QRS Vendor Catalogue)