Cheryl T Hayes, FACHE, ACPE

519 Golf View Drive

Peachtree City, GA 30269
(770) 714-9468
EXPERIENCE
February, 2007 to Present:
Chief Operations Officer, PAPP Clinic Multi-Specialty Physician Group, Newnan, G
eorgia
Member of a four person executive team for a large multi-specialty physician gr
oup. Responsible for all aspects of operations of 6 clinic locations, 11 specia
lties, 45 physicians, and 15 mid-level providers. Oversight of Human Resources,
CAP Laboratory, Imaging, Purchasing, Nursing Services, Risk Management, Complia
nce and Ethics, and Physician Recruitment. Clinic employs 350 total employees.
Job Accomplishments
1. Oversight of enterprise-wide Allscripts electronic health record implementat
ion and management; $3.1M project
2. Recruited and implemented practice operations for 6 new physicians in the fir
st year of employment. Designed and built new office building for 2 Family Medi
cine providers.
3. Implemented several new services: Nuclear Medicine, Physician Finder Service
, Immediate Care, and a Central Call Center

October, 2003 to February 2007

Vice President, Grady Health System, Atlanta, Georgia
Member of the Senior Executive Operations Leadership Team. Responsible for 492 F
TEs covering all aspects of the Intake Operations, Billing and Collections, Cust
omer Service, and Operations improvement activities. Also, the Obstetrical and G
ynecological Administrative Champion for Service Line Growth. Served as the Exe
cutive Representative on the Medical Ethics Committee and the Corporate Complian
ce Sub-committee of the Board of Trustees.
Job Accomplishments
1. Increased cash collections by $40 million for the first 12 consecutive mont
hs of employment over the previous 12 months
2. Reduced total facility losses from $30 million per year to $6 million in the
first year of employment
3. Streamlined the total Revenue Cycle Operations throughout the hospital result
ing in a reduction of A/R days from 103 to 67
4. Functioned as one of five key Executive leaders to round in close review of f
acility when preparing for JCAHO survey in 2005. My role was to survey environme
nt of care, expired vials on patient care areas, chart documentation/signatures,
and other walking-type reviews.
5. Implemented a Primary Care Center for more than 300 providers, including a ce
ntral call center, Advice Nurse services, Ambulatory Medical Record function, an
d central refill pharmacy services
6. Activated the Regional Disaster Command Center for the Atlanta Operations Are
a Hurricane Katrina evacuees with a 24 hour notice, managing over 800 sick patie
nts, 2800 prescriptions, and 1000 calls for healthcare, housing, etc. assistance
7. Established a Central Admissions and Transfer Center staffed by licensed RNs
to review all bedding requests and reduce inpatient claim denials for appropriat
e care by 88% in the first year of operation.
8. Created a Central Scheduling and Referral Center to facilitate reduced missed
appointments, improved primary care referral rates, and better management of ph
ysician template schedules. Practices moved from losses of $ 2.0 million per yea
r to a loss of $150K in the first year of operation of the Referral Center.

July, 2000 to October, 2003

Director, Admissions and Central Scheduling; Atlanta Medical Center - Tenet Heal
thcare Atlanta, GA;
 CEO-In-Training Program. Responsible for 42.0 FTEs covering all points of acces
s to services within the 468 bed facility. Also serve as the Team Leader the Tar
get 100 Action Team for Rewards and Recognition of all hospital staff. Closely m
entored by the COO in leadership of ancillary departments. Served as the Adminis
trative Surveyor for Tenets internal JCAHO survey readiness process.
Job Accomplishments
1. Reduction of bad debt expense due to poor registration data quality and lack
of pre-certification by more than $1.3 million dollars in the first year
2. Implementation of a fully functional Central Scheduling and Pre-certification
department to support pre-registrations and reduce patient wait times for servi
ces, improving physician satisfaction scores by 29%
3. Institution of a Quality Assurance review and incentive program to address on
going training needs and reward improvements in registration data quality; 41% d
ata quality in 8 months
4. Received a national award for Best Practice in Target 100 for the H.E.R.O. Aw
ards program in Tenet Healthcare
May, 1999 to July, 2000
Director, Patient Financial Services; Shepherd Center Atlanta, GA
Responsible for the complete operation of Accounts Receivable department for th
e center. Employed 24 FTEs for the billing, follow-up and collection of all inpa
tient, day program and outpatient rehabilitation services at the Center. Also em
ployed two Financial Counselors responsible for insurance verification and point
-of-service collections. Actively involved in the Georgia Chapter of HFMA and PF
S chapter. Also employed three staff to handle visitor reception and PBX switchb
oard operations. Total net A/R was $50 million annually.
Job Accomplishments
1. Reduction of Medicaid A/R by more than $8.0 million in outlier payments
2. Oversight of the closing of a DME Support Operation, including the clean up a
nd collection of all A/R
EDUCATION
2002 - Kennesaw State University, Kennesaw, Georgia
Major: Business, Hospital Administration; M.B.A
1984 - Clemson University, Clemson, South Carolina
Major: B.S. Administrative Management/Computer Science
LICENSURES AND ACCREDITATIONS
Georgia State Board of Nursing Home Administrators - NHA 004794 Expires 12/31
/2011
American College of Healthcare Executives Fellow Credentialed August, 2002
American College of Medical Practice Executives Certified, June, 2008