LEIGH WILLIAMS

2378 West Giles Road

Muskegon, Michigan 49445
Cell: 616-262-4264
E-mail: lwd2e8e6@westpost.net
BACKGROUND SUMMARY
Marketing professional with experience in marketing, advertising and sales. Expe
rience includes business to business sales, and brand management. Experience wit
h basic graphic and web design. Also experienced in information technology.
AREAS OF ACCOMPLISHMENT
MARKETING
* Directed product management of Brunswick Entertainment Network including devel
oping and publishing monthly newsletter, testing and approval for new software.
* Designed and developed merchandise for local area band, Lare Williams and New
Direction. Included creating and designing artwork for CD and DVD release, t-sh
irt and hat design, LWND logo, posters, and website.
* Managed photography for Lare Williams and New Direction; Included photography
during live shows and promotional photo shoots.
* Designed advertising posters for Byron Goes Bluegrass concert series and Byron
Sounds of Summer concert series produced by P. Williams Productions.
* Photography for Byron Goes Bluegrass concert series. Included photography for
advertising blitz and live performance.
* Created and designed logo and website along with maintaining and updating web
site information with current marketing materials for P. Williams Productions.
SALES
* Worked with area businesses to find the best fit in Comcast products to suppor
t their businesses and improve efficiency.
* Responsible for generating a minimum of $3600 in new revenue each month.
* Top sales representative for Comcast Michigan first quarter of 2009.
* Worked from regional sales contact lists contacting and prospecting potential
new Brunswick customers, update sales, and mail marketing material to potential
new customers.
* Wrote sales proposals and worked with Brunswick customers on sales less than $
50,000.
* Communicated with Brunswick area sales managers regarding sales activity, pass
ing on sales greater than $50,000.
* Contacted venues to book LWND for shows and negotiated contract terms for LWND
performance including payment, performance duration (1 set, 2 sets, 1 hour, etc
), performance location (indoors/outdoors), sound system, merchandise sales, lod
ging and food.
* Mailed out marketing packets with information on LWND performance-brochures, C
Ds, DVDs and pictures.
TECHNICAL SUPPORT
* Gained experience in call center environment handling technical support calls
for bowling centers. Provided global support on Dell hardware, networking and p
roprietary software and hardware.
* Lead Technician for Brunswick Entertainment Network product. This included ha
ndling higher-level technical support, communication liaison with supporting com
panies and training co-workers on product.
* Worked with multiple departments scheduling maintenance, equipment relocations
and installations of computers, phones, and office equipment. Provided schedul
ing and communication updates to department managers. Provided change informati
on to end users.
* Developed and maintained corporate images utilized for computer builds. Image
s built and maintained using Norton Ghost.
* Managed Novell administration including account setup, email account creation
and managing user rights.
* Provided desk-side support of end users including troubleshooting, software an
d hardware updates, maintenance and repair.
* Handled level 1 telephone support and processed incoming help desk calls. Set
-up initial call tickets and completed minor troubleshooting. Passed unresolved
tickets on to level 2 technicians.

CAREER HISTORY
COMCAST, Grand Rapids, Michigan 2008 - Present
Business Account Executive
BRUNSWICK BOWLING AND BILLIARDS, Muskegon, Michigan 2004 - 2008
Inside Sales Representative 2007 - 2008
Customer Response Electronic Technician 2004 - 2008
IBM, Grand Rapids, Michigan - onsite at Foremost Insurance 2004
Computer Technician
FOREMOST INSURANCE, Grand Rapids, Michigan 2000 - 2003
Computer Technician
SIERRA SYSTEMS, Muskegon, Michigan - onsite at Mercy Hospital 2000
Interview Analyst, Stager, Installer
OTHER EXPERIENCE
LW STUDIO, Muskegon, Michigan
Sales and Marketing - Music & Photography 2010
LARE WILLIAMS & NEW DIRECTION, Muskegon, Michigan
Sales and Marketing - Web design, Graphic design, Photography, Bookings
2005-Present
P. WILLIAMS PRODUCTIONS, Byron Center, Michigan
Marketing - Web design, Graphic design, Photography 2005-2009

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Business Administration, Marketing -Graduation March 2011
Baker College, Muskegon, Michigan
Associate of Applied Science, Computer Networking
Baker College, Muskegon, Michigan
Technical Training
New Horizons, Grand Rapids, Michigan
* Novell Administration course
Beacon Learning Center
* Preparatory course for A+ certification
CIVIC AFFILIATIONS
Volunteer, Member - Bridge Bible Church