JEFFERY URMY

1496 South Jefferson Street a Allentown, PA 18103

jud6a404@westpost.net a 610.417.4157
MANAGEMENT PROFILE
Administration / Human Resources / Accounting / Purchasing
Experienced team leader adept at overseeing all aspects of operations to ensure
streamlined processes that maximize resources, control cost, and enhance revenue
. Adept at Human Resources administration, including hiring, training, and super
vising as well as performance management. Skilled in financial management and pu
rchasing operations; negotiate and secure contracts while balancing budgets and
managing daily accounting procedures. Keen attention to logistics operations, in
cluding inventory and warehousing of multimillion-dollar inventories. Excellent
communicator with proven customer service talents. Technically savvy and committ
ed to continual operations improvement.
Operations and Management Strengths:
a Team Leadership & Coaching
a Cost Reduction and Avoidance
a Administrative Management
a Recruiting and Staffing Programs
a Contract Development / Negotiations a Accounting Processes / A/P & A/R
a Budget Administration / Management
a Operational Management
a Sales & Revenue Growth
a Customer Relationship Management
PROFESSIONAL EXPERIENCE
SEARS HOLDING CORPORATION a" Trexlertown, PA 5/2008 - Present
Home Appliance Manager
In collaboration with three management colleagues, oversaw retail store operatio
ns; managed specialty department and team members. Oversaw, supervised, and ment
ored 30 team members. Administered budgets, balanced cash/credit transactions, a
nd deposited into safe; tracked and reported sales and other performance metrics
. Managed and maintained $1M appliance inventory. Coordinate customer service in
itiatives; resolve customer complaints and concerns.
a Receive accolades and recognition from senior management for consistently prov
iding superb customer service while positively resolving customer concerns.
a Secure repeat and referral customer relationships to the Home Appliance Depart
ment; consistently met increasing departmental goals to exceed all trend expecta
tions.
PNC FINANCIAL SERVICES GROUP, INC. a" Easton, PA 7/2007 - 4/2008
Consultant
Met revenue goals and built strong business relationships with clients for this
mortgage banking company. Communicated with clients to identify needs, develop m
ortgage recommendations, and present solutions based on prices, interest rates,
and program guidelines. Negotiated and secured loan terms with clients. Maintain
ed confidential client records; administered loan documentation; tracked and rep
orted performance metrics. Supported training for all bank staff across twelve r
etail branches. Interacted with branch managers. Implemented marketing and sales
initiatives. Managed branch partnership between branches and mortgage division;
supervised team members.
a Expanded market share by 40% through creating partnership between PNC Bank bra
nches and internal mortgage divisions.
a Contributed to reducing operating costs by 35%by streamlining and centralizing
division management.
a Developed strong team track record of providing superb customer service and lu
crative client base.
SUSQUEHANNA PATRIOT BANK a" Allentown, PA 2006-2007
Mortgage Banker
Coordinated closely with clients throughout mortgage process to ascertain requir
ements, recommend suitable mortgage products, and gather required documents and
place clients into appropriate program. Oversaw three branches, and developed st
rong business relationships with Retail Banking Department and Mortgage Division
by following through on client referrals from, and positive reinforcement and t
raining on fundamentals of mortgage process. Developed strong relationships and
played key role in securing clients from realtors and other industry sources. Tr
acked status of existing and potential clients, developed marketing materials, a
nd provided training to employees in all aspects of mortgage programs.
a Played role in restructuring mortgage CRA program (HomeStart Program).
a Expanded companyas market presence through effective industry networking and i
mplementation of advertising initiatives.
MORTGAGETREE LENDING a" Allentown, PA 2005-2006
Transaction Coordinator
Handled analysis, qualification and processing of customer credit profiles, and
subsequent coordination with lenders to secure mortgage loan approval. Developed
and implement marketing campaigns to generate new business and update clients t
hroughout loan process. Liaised closely with clients to present mortgage options
and products, and answer ongoing questions in timely and courteous manner.
a Succeeded in generating increased business levels through implementation of aS
pecial Care Program" for high-risk borrowers.
CREDIT PLUS, INC. a" Salisbury, MD 1999-2005
Regional Marketing Representative
I was held responsibility for expanding market presence and maximizing sales in
assigned territory to meet goals and targets. Delivered presentations and mainta
ined contact with clients to generate and expand business. Tracked market trends
. Supervised, supported and trained 20 Regional Marketing Executives in all aspe
cts of national account management, marketing and sales. Created marketing mater
ials and campaigns, and participated in set-up of company exhibits at trade show
s and events.
a Handled national accounts, Allied Home Mortgage Capital and First Metropolitan
Mortgage.
a Increased regional new client sales by 55% through direct sales and marketing.
a Received multiple awards for exemplary sales and account performance, includin
g 2002 Big Account Persistence and Closing and Keys to Excellence in Sales 2005.
~ Additional experience as General Manager for J&A Customized Service in Allen
town, PA ~
PROFESSIONAL DEVELOPMENT AND ASSOCIATIONS
Coursework: Cross Selling - Flood Insurance - Fair Lending Overview - Fair Credi
t Reporting Act - Office of Foreign & Asset Control - GLB Privacy Certificate -
Ethics for Bankers - Diversity Awareness - Customer Identification Program - Ban
k Secrecy Act - Anti-Money Laundering
Technologies: Microsoft Office (Word, Excel, Outlook, Publisher, Power Point), A
dobe Professional, Photoshop 7.0, Photo Shop Elements 2.0, Acrobat 6.0, Image Re
ady, Act 2000, Able2Doc, LoanTool Box, Mortgage Coach, QuickBooks, Calyx Point,
Automated Underwriting Systems, WebEx, Calyx Point, IBM on Demand, MortgagePro,
Jack Henry Systems