NKOSAZANA BOYD

6320 N. 16th Street, #211 Phoenix, AZ 85016 (602) 488-0971 nbd7606a@westpost.

net

PROFESSIONAL SUMMARY
Masters Degree in Psychology graduate seeking to begin a new career. Detail-ori
ented professional with strong organization and communication skills. Dedicated
and loyal employee with a reputation for solving problem.

EDUCATION
University of Phoenix, Phoenix, AZ June 2009 Master
s Degree in Psychology
Related Coursework
Advanced Abnormal Psychology | Research Methodology | Multicultural Psychology
Cognitive Psychology | Physiological Psychology
University of Phoenix, Phoenix, AZ July 2006
Bachelors Degree in Business Administration

EXPERIENCE

United States Post Office, Phoenix, AZ March 2007 - Present

Letter Carrier
Deliver mail and packages to local residents in an accurate and timely manner.
Provide general customer service.
Superlight Block, Phoenix, AZ November 2006 August 2007
Responsible for all daily detailed data entry into a specialized program design
ed for the companys data system.
Assisted supervisor with all paper work, which includes sales spreadsheets.
Conduct follow-up activities, which include phone work to vendors to verify con
tracts.
Maintain continuous contact with assigned vendors for purpose of encouraging an
y additional adjustments needed on accounts.
Continuous maintenance of all completed spreadsheets on data systems, to mainta
in sales.
Arizona Department of Transportation, Phoenix, AZ July 20
05 November 2006
Purchasing Agent
Purchased highway supplies for ongoing projects for the State of Arizona.
Responsible for researching clients information for contract and non-contract i
tems.
Provided excellent customer service by phone and correspondence, via outlook an
d regular mail.
Responsible for the accuracy of shipping and receiving of products.
Maintained timely and accurate stocking and replenishing of inventory to mainta
in state highways.
Maintained and reconciled all daily counts and worksheets.
Performed inventory adjustments; checked all records for accuracy.
Received ADOT forklift certification
Hughes Plumbing Supply, LTD, Phoenix, AZ July 2004 July 2005
Delivery Driver /Customer Service Representative
Provided inventory control of heating and plumbing equipment.
(Hughes Plumbing Supply continued)
Received and transferred products to warehouse.
Create driver manifest on a designed spreadsheet program for company.
Conducted reconciliation of internal reports.
Delivered products to vendors on a timely basis, according to work orders.
Experience on the following equipment; forklift; reach forklift, pallet jack, m
anual pallet jack, and order picker.
Summit Staffing, Phoenix, AZ April 2003 March 2004
Administrative Assistant
Assisted with daily ADOT construction site operations of
Provided excellent customer service telephone skills.
Transcribe managerial meeting minutes for management.
Prepared and maintain Department of Public Safety payroll logs and reconciliati
on reports.
Prepared and maintain contactor payroll records.
Prepared and arranged necessary paperwork for site-specific orders.
Received contractor payroll certification
Airborne Express, Phoenix, AZ June 2000 March 2003
Delivery Driver / Customer Service Representative
Delivered customer parcels on a timely basis.
Reviewed driver manifest for accuracy.
Inspected parcels prior to deliveries.
Transferred packages to customers (residents and businesses).
Received Employee of the Year Award 2002 for Best Customer Service.
Prestige Stations, Inc., Phoenix, AZ July 1997 June 2000
Assistant Manager
Responsible for the ordering of merchandise to replenish the products in the st
ore.
Adjusted and maintained competitive pricing reports.
Prepared and maintained monthly profit and loss comparison reports.
Maintained inventory control and provided profitability reports.
Conducted extensive communication with vendors via telephone and in person.
Sold ancillary gas products; performed various routine store operations to main
tain customer satisfaction.
Received management training certification