MICHAEL D.

VAILLANCOURT
5206 Fredericksburg Way | Sacramento, California 95835
916.928.4300 | 916.806.4128 | mvda3164@westpost.net
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Top-performing, highly-motivated, and results-oriented professional with 25 year
s of diversified experience and a very strong track record of demonstrable succe
ss in the foodservice industry, including several years of proven experience in
foodservice sales and distribution. Honest, dependable, and dedicated self-start
er with exceptional business acumen and an in-depth understanding of the sales p
rocess. Resourceful, entrepreneurial thinker with a proven ability to identify a
nd capitalize on business-growth opportunities. Energetic team player with outst
anding relationship-management skills and adept at building and retaining custom
er loyalty. Excellent communicator with superior interpersonal, presentation, an
d closing skills. Execution-minded visionary driven to exceed expectations.
- CORE COMPETENCIES -
Sales and Marketing | Business Development | Territory Management | Client Relat
ions | Prospecting | Bidding
P & L | Forecasting | Trend Analysis | Team Building and Leadership | Training a
nd Development | Staffing
Vendor Relations | Negotiations | Project Management | Microsoft Word, Excel, Ou
tlook, & PowerPoint
- PROFESSIONAL EXPERIENCE -
RQA, INC, Orland Park, Illinois 2008 a" Present
Director, Retrieval Services
Directed the consumer and product-retrieval divisions for this global organizati
on providing project-management and retrieval services for the top 100 companies
in food-and-beverage manufacturing and distribution. Led two group managers, te
n project coordinators, and a shipping manager. Held forecasting and P & L respo
nsibilities.
* Consolidated two field offices into a newly-remodeled headquarters; included f
acilitating the relocation of existing employees into the new facility and recru
iting, hiring, and training new employees to complete team
* Collaborated with group managers to develop and implement departmental dashboa
rds to capture and report project-duration and status metrics daily, leading to
dramatic decrease in project durations from 14 to 5 days
* Drew on foodservice-distribution experience to guide project coordinators to c
omplete projects in an efficient manner, consistently meeting or exceeding clien
t deadlines; negotiated shipping discounts to maintain margins
SYSCO FOOD SERVICES, Sacramento, California 2000 a" 2007
Marketing Associate (= Sales Representative)
Maintained and built business in local sales territory for this broad-line distr
ibutor supplying the restaurant industry with every possible category, from cent
er-of-the-plate to fresh produce and dairy. Regularly consulted to design new me
nus, provide trending analysis, recommend equipment packages, and review bluepri
nts for both front-of-house and back-of-house layouts. Consulted with chefs and
owners regarding market conditions to increase revenue.
* Increased territory-sales revenue by 12-15% every year, and cumulatively from
$850K to $1.8M during tenure
* Built client base through prospecting and annual bids to school districts and
healthcare / nursing-home groups
* Worked with local customer to expand customeras single store into a five-store
chain throughout local area
* Received three awards for ranking highest in healthcare, equipment, and dairy
sales in three different years
CADILLAC MANAGEMENT, INC.
General Manager / Partner, Rio City Caf, Sacramento, California 1994 a" 2000
Spearheaded and led successful opening of this large, full-service restaurant. R
ecruited, hired, trained, developed, and directed staff of 9 managers and 160 em
ployees. Negotiated all vendor contracts for both products and services.
* Grew sales from $1.5M in restaurantas first year of operation to $3.8M in rest
aurantas fifth year of operation
* Developed and implemented comprehensive training course for new employees, inc
reasing profitability
General Manager / Partner, Tlaquepaque Bar & Restaurant, Seattle, Washington 199
2 a" 1994
Increased sales to facilitate distributions to partners. Oversaw remodel of prop
erty. Negotiated all vendor contracts.
Manager / Partner, Cadillac Bar & Grill, San Francisco, California 1989 a" 1992
Directed and oversaw all bar operations for this full-service restaurant. Procur
ed, and controlled inventory of, all restaurant products and supplies. Recruited
, hired, trained, developed, mentored, and coached all department staff.
RED LION INNS, San Jose, California 1982 a" 1989
Administrative Assistant / Beverage Manager
Hired as banquet-bar manager of this 600-unit property and held responsibility f
or budgeting, inventory, and staffing. Promoted after just two years to manage t
wo full-service bars and service bar. Held MOD responsibilities.
- EDUCATION -
Business Management and Administration Studies a" California State University, S
acramento, California
- PROFESSIONAL DEVELOPMENT -
Employee Performance Evaluations a" American Management Association (1989)
Human Resources and the Law a" American Management Association (1999)
ServSafe Certification, Sacramento, California (2007)
- PROFESSIONAL AFFILIATIONS -
Member of Chicago section of the Institute of Food Technologists (IFT) from 2008
to 2010
Staffed one of the supplieras booths at the IFTas annual food exposition from 19
95 to 2006
Board Member of Old Sacramento Citizens and Merchants Association from 1998 to 2
000