Bernadette S.

Rueda
4424 S. Wisconsin
Stickney, IL 60402
708-268-2442
brdae726@westpost.net
Objective
I would like a job where I can use my experience as a Customer Service Rep and a
s an Administrative Assistant to grow with a stable and profitable organization.

Area's of Expertise
Excellent Communication- Friendly and Open-Minded
Creating long lasting friendships
Excellent in Problem Solving
Excellent in Multitasking
Being cost effective for the company/department
Adaptable/Versatile
Working under pressure
Organization
Creating Filing Systems
Creating Presentation Booklets/ Sales Info
Award Winning Customer Service Attitude Internal and External
Work Experience
Corn Products International Westchester, IL Senior Customer Service Representati
ve
3/2008- Present
Maintain the Southeast/Southwest/Midwest regions
Provide support for Sale Directors/ National Accounts
Oversee Inventory and Create Stock Transfers weekly for Inventory stations in th
e Northeast.
Problem solve and make decisions without management supervision
Negotiate with Carriers for cost effective trucking lanes
Negotiate with Carriers to waive or reduce invoices sent to the customer for can
cellations, detentions, etc.
Negotiate with Logistics and Carrier for charges internally created from an erro
r.
Managing customer's inventory and creating orders weekly based off inventory lev
els. (ex: CP Kelco)
Following up with Customers and Sales for open unresolved issues for month end.
Point of contact for internal departments and external customers.
Coordinate monthly conference calls with Sales and Customers.
Enter complaints, sample, request, sales/technical inquiries
Process returns and credits
Cross-train for specific National accounts that require special attention for de
tail (Pepsi, Coke, Quaker Oats, PBM Nutritionals, CP Kelco, Kellogs)
Back-up for other associates/and departments
Process orders via phone, email ,internet ,EDI, and faxes
Coordinator for internal Colleague Connections for New hires and existing Custom
er Service Agents.
Participate & Coordinate department's holiday functions
Maintain and update department's share drive
Maintain and update customer profiles and special requirements
Update and create SOP's
Traveled to customers and break stations to establish customer relationships.
Create spreadsheets for tracking, tracing, special assignments ,etc
Attend meetings and training opportunities within the department and outside dep
artments such as Export webinars, Logistic conference calls, new upcoming progra
ms for SAP/Lotus Notes, Care Database
Meeting deadlines for month end billing
Attends 2 seminars yearly to maintain Customer Service certifications

FedEx Freight Systems Summit, IL Corporate Account Sales Administrative Assistan

t
3/2005- 10/2007
Support 3 Corporate Acct Sales Reps in the Chicago Area
Maintain 80 plus accounts
Answer multi-line telephone-switchboard
Provide customer service inbound and outbound as needed
Coordinate entertainment functions
Manage and submit weekly expense reports
Assist with invoice and collection issues
Maintain up-to-date customer business and contact information
Coordinate travel arrangement
Process billing and rate corrections
Create customer correspondence letters and proposals
Schedule meetings in outlook
Order & Maintain marketing brochures & office supplies
Updating weekly and monthly reports for Sales dept
Edward Don North Riverside, IL. Customer Service Specialist/ Sales Support
2/2001-2/2005
Managed National and Street Accounts for a
call center that sells restaurant equipment and supplies
Provided customer service to inbound calls, averaging 100 plus per day
Submitted sale orders
Researched products and suggested other equipment to best meet customer needs
Maintaining company website-projects that
managers assigned, such as opening new accounts.
Promoted to handle the "Special Accounts" that included
Disneyworld and Disney Land, Starwood Corp and MGM's in Las Vegas
Responsibility's included entering orders- daily (E-Fax) Email requests
Researched and open new accounts
Processed credits and returns to accounts
Coordinated delivery's to and from vendors.
Researched and processed "special" orders.
Excel Express Lyons, IL. Clerical/ Front Desk Coordinator
1/1997- 12/2000
Opened and Closed facility Mon-Sat
Maintains up-to-date data base on computer and palm
Accounts Payable/ Accounts Receivables
Dispatcher
Customer Service
Collect and Balance Cash/ Deposit Daily to local bank
Order Office Supplies
Create Invoices
Coordinated Appointments with Clients
Run Errands
Prepare correspondences
Assigned special projects when needed
Computer Skills
Microsoft Office
GroupWise
Outlook Express
QuickBooks
Phone Doctor. The dos and don'ts of customer service
Internet Savvy
AS400/ WFMS/ ACCOPS
SAP
PeopleSoft
Education
Morton West High School, Berwyn, IL
Diploma