CLAUDINE WILSON

2049 South Ocean Drive #E-1004, Hallandale Beach, Florida 33009

818.388.2717
dcewilson@gmail.com

ADMINISTRATIVE ASSISTANT
Highly motivated, goal-driven professional reflecting more than 13 years of broa
d based experience in customer service, marketing and administrative management
positions. Possess outstanding interpersonal and rapport-building skills, and re
cognized as a team player/leader. Adept at providing administrative support as w
ell as in performing needs assessments, gathering appropriate documents to asses
s efficiency, and analyzing processes and procedures. Extensive background inclu
des demonstrating fast promotion to management position for exemplifying high le
vel of work performance and productivity. Bilingual in English and Spanish.

ADMINISTRATIVE MANAGEMENT
- Recognized for the ability to take full responsibility in performing mul
tifaceted office administration procedures in a time-sensitive environment, and
for handling/managing multiple tasks without compromising performance and produc
tivity
- Utilized strong knowledge on computer applications and other software, s
uch as MS Office Suite (Word, Excel, Outlook and PowerPoint) for Windows, SalesF
orce and Cognos
- Applied direct and decisive “hands-on†management style, which significantly con
tributed to solid cost reductions and revenue profit/growth
CUSTOMER RELATIONS
- Established and maintained ongoing relationships with customers by deliv
ering excellent services through fulfilling customer’s orders in a timely manner, th
ereby promoting goodwill and generating repeat/referral business
- Recognized throughout the career for demonstrating outstanding customer
relationships and relationship management skills by monitoring and immediately r
esolving any concerns/issues that arose
STAFF TRAINING AND MOTIVATION
- Motivated personnel to perform at high efficiency levels through facilit
ating productive staff training and implementing incentives and other motivation
al programs
- Exemplified exceptional talent for recruiting, hiring and developing emp
loyees’ committed to attaining company goals

PROFESSIONAL EXPERIENCE
MARKET SUPPORT REPRESENTATIVE | CLEARWIRE | HOLLYWOOD, FL | AUG 2010-OCT 2010
- Assume responsibility in maintaining Indirect Sales Manager’s calendar, incl
uding scheduling and coordinating meetings, interviews, trainings, travel and de
aler events
- Administer dealer’s database utilizing SalesForce application during the pre
paration of daily, weekly and monthly sales metrics for multiple sales distribut
ion channels
- Prepare and draft reports associated with customer’s deal/package and invent
ory by working collaboratively in analyzing gathered information
ADMINISTRATIVE ASSISTANT FOR DISTRICT MANAGER | VERIZON WIRELESS | MIAMI, FL/LOS
ANGELES, CA | OCT 1999-APR 2010
- Capably performed customer service, sales representative and assistant m
anager positions
- Monitored the production on a regular basis, which include new sales, tw
o-year contract take rate, accessory take rate, rate plan category mix, data ser
vices sold, shrink, discounting, mystery shops, churn and others
- Carried out a wide array of responsibilities, including but not limited
to providing adequate solutions to customer escalations, obtaining several sales
data for quarterly operations review purposes, as well as participating in dist
rict-wide sales contests
- Coordinated and facilitated district kick-off meetings, appointments, in
terviews, meetings and conference calls, and facilitate expense reports preparat
ion
- Functioned as the focal contact point for district for marketing, legal
and human resource departments
- Promoted to management position for exemplifying work commitment and ful
l dedication as well as for driving the store to garner numerous awards for exce
eding objectives and goals
SALES REPRESENTATIVE/MERCHANDISING SPECIALIST | BURDINES ~ MACY’S STORE | MIAMI, FL
| MAR 1997-OCT 1999
- Proactively assisted customers with their purchases; opened credit accou
nts for customers with Burdines while ensuring protocol standards were met

CREDENTIALS
ASSOCIATE OF ARTS
IN LIBERAL ARTS
Miami Dade College Miami, FL
2003
HUMAN RESOURCE MANAGEMENT CERTIFICATION
University of Phoenix Los Angeles, CA
2008