ANDREA HOLLAND - FLORES

3013 Birmingham Briar Drive, Crowley, Texas 76036

* Phone : 817-297-0324 * andi2x2@att.net
SUMMARY STATEMENT
To contribute highly applicable experience from decades of excellence in custome
r service, general office and business to a firm, organization, or university th
at values its associates and promotes growth from within.

PROFESSIONAL PROFILE
* Bachelors Degree in Psychology (Pre-Professional Program - Law; 1990)/CERTIFIC
ATE in Accounting Specialist from UT Arlington (2010)

* Goal driven, mature professional with an excellent work ethic and desire for p
ersonal and corporate success
* Able to relate to a diverse business and clientele base
* Proven history of being a trustworthy and detail oriented team player with lea
dership skills and cordial persona
* Highly effective verbal and written communicator with a background in training
, simple contract preparation, business-to-business relations, and conflict res
olution
* Versatile and competent once familiar with job responsibilities
* Able to work with little to no supervision while exceeding professional standa
rds
* Experienced in MS Office 2007, desktop publishing, Internet Explorer, Windows
95, 98, ME, and XP, AS400, AP/AR, payroll, sales and customer service training,
expense reporting, and various desktop programs. Currently training on CGC and C
ITRIX. Easily trained in computer programs and applications.

PROFESSIONAL EXPERIENCE
* BUSINESS MANAGER, First Rate Moving and Delivery, 1999-present
Performs all functions necessary to ensure a successful business. Responsibiliti
es vary as needed and new skills are learned and developed to become more effici
ent. Duties include but are not limited to: scheduling, bookkeeping, tax prepara
tion, contracts, conflict resolution, data entry, customer service, desktop publ
ishing, and AP/AR. PAY: 0.00 Owned by husband
* ACCOUNTS PAYABLE/ BUSINESS ASSISTANT, Brock Services, Ltd (formerly United Sca
ffolding), March 2007 - July 2010
Invoice inquiries, coding, batching, general office and reception, payroll check
ing, business assisting, business to business contact, drug test results/reporti
ng, purchase order requests, expense reports, accounts payables, data entry for
human resources, logging and filing for various needs, credit applications, acco
unt set-up. PAY: $14.50 per hour
* DISTRIBUTION CLERK/ ON-THE-JOB TRAINER, United States Postal Service, November
1990 - January 1997
Provided timely distribution of first class, second class, and bulk mail within
several zip code schemes. Highest level of machine clerk at facility and trainer
of associates in my field of knowledge and location. PAY: $17.00 per hour + e
xtensive overtime & differential
* TRAINING COORDINATOR/HUMAN RESOURCES/ MERCHANT CONTROL OFFICER, Sears, June 19
84- November 1990
Cross-Trained. Responsible for the new hire application, interview, testing, and
orientation. Developed and administered
on-going sales, product knowledge and testing, and customer service training for
associates and management. Merchant Control Operator with occasional Cash Offic
e duties. Founding member of Quality Work Force Team. Sales. Cashier. PAY:
9.00 per hour

PERSONAL ACCOMPLISHMENTS
* B.A. in Pschology with a Pre-Professional Focus (Law)
* Certificate of Accounting Specialist from University of Texas at Arlington
* National Merit Special Scholar
* Full academic scholarship to Texas Wesleyan University
* Mentorship with Dr. Sven Helge, forensic psychologist, office assistant/testin
g results/reporting
* Jaycee Honoree for Outstanding Youth
* Various awards and positions of leadership in social, religious, and musical o
rganizations
* Twice voted Most Congenial in Unity of Spirit Ensemble
* Kaset Certified in Customer Service from U S Sprint (Call Center)
* Business Manager/Co-owner of First Rate Moving and Delivery since 1999

SALARY REQUIREMENT
$17.00 per hour for Part Time, Seasonal, or Contractual
$35,500 minimum annual salary for full-time position
Will consider ALL offers.