RESUME

SUSAN J. HIGHFIELD, J.D.

117 Canterbury Court
Nottingham, PA 19362
h: 717.529.0711
c: 717.201.6024
shee444c@westpost.net

LEADERSHIP PROFILE
A diversified and versatile leader with a unique blend of experience in the asso
ciation, human resources and financial services industries in a variety of strat
egic, administrative, managerial, and legal capacities.
Key strength areas include:
* Knowledgeable, results oriented problem solver in various business disciplines
including, but not limited to: human resources, including benefits, compensati
on, employee relations, training, recruiting and payroll; financial services inc
luding, but not limited to: audit, compliance, retail, regulatory, legislative,
lending, trust and legal;
* Strong intellectual, analytical, organizational and project management skills
and known Statewide for "getting it done";
* Excellent verbal and written communication skills;
* Works well with others in numerous professional relationships throughout the f
inancial services, human resources and association industries; and,
* Very high personal, ethical and moral standards.

PROFESSIONAL EXPERIENCE

Delaware Bankers Association, Dover, DE 1996 - 2009

Vice President, Membership, Education & Administration
Provided strategic and tactical leadership in support of Association's goals. W
orked directly with Board and various committees to achieve Association mission
and objectives. Ensured full complement of services including: membership acqui
sition, retention and services; committee organization, administration, and supp
ort; member and community education including community awards and scholarships.
Oversaw and maintained By-laws, elections and corporate records; personnel a
nd benefits administration; membership data base; and, industry legislative and
regulatory review and analysis.
Wilmington Savings Fund Society, FSB, Wilmington, DE 1983 - 1996
Assistant Counsel 1994 - 1996
Provided legal advice and services on various matters and/or problems, including
: drafting, reviewing and revising variety of instruments, including standard lo
an documents, contracts and leases; performing legal and regulatory research; ma
intaining and managing corporate records; and, assisting in the development and
modification of corporate practices and procedures to conform to legal requireme
nts.
Vice President, Human Resources Director 1987 - 1994
Served as corporate Human Resources Director for $1.8 billion, 800-employee fina
ncial institution with eight subsidiaries in two states with 1,200 employees tot
al. Researched, developed, and built comprehensive Human Resources policies and
programs. Ensured full complement of consistently outstanding services in supp
ort of the organization's objectives. Programs and services included: employee
relations, recruiting, education and training, benefits, executive and employee
compensation, and payroll.
* Orchestrated and conducted the 50% downsizing of the corporation with no succe
ssful legal challenges.
* Coordinated the elimination of 17 employee benefits including the termination
of the defined benefit pension plan in order to recover $2 million in overfundin
g.

Deputy Auditor 1986 - 1987

Led internal audit staff in all financial audits and internal control reviews.
Prepared and co-presented all reports to the Audit Committee of the Board of Dir
ectors. Oversaw reconstruction of a failed data processing conversion with a $53
million exposure and recovered all but $33,000.
Assistant Auditor 1983 - 1986
Supervised and trained internal audit staff auditors and reviewed related work a
nd reports prepared and submitted to management.

EDUCATION
Admitted Pennsylvania Bar, 1992, currently inactive status
Juris Doctor Degree, Widener University School of Law, 1992
The School for Bank Administration, Graduate School of Banking, Audit Major, Hig
h Honors Graduate, University of Wisconsin, 1983
B.A. Degree, Art History, Cum Laude, University of Delaware
PROFESSIONAL ACTIVITIES
Presenter, Goldey Beacom College, Masters Business Class (2007 to 2009)
Instructor, American Institute of Banking, "Law and Banking: Principles" and
"Law and Banking: Applications" (1995 to 2009)
NOTE: Co-Edited the text to "Law and Banking: Applications", Fourth Edition
Howard High School Academy of Finance & Business Advisory Board (2004 to 2009)
Fannie Mae Delaware Partnership Office Advisory Council (2003 to 2006)
Member, Governor's Council - Human Investment and Partnership (1993)
President, Delaware Financial Human Resources Group (1991 - 1993)
COMMUNITY ACTIVITIES
Past President & Board Member, Brittany Common Owners' Association (2006 - 2010)
Secretary & Board Member, Neighborhood House, Inc. (2001 - 2003)
PERSONAL ACTIVITIES
Restored three historic 18th century Lancaster County, PA homes with the most re
cent being the feature article in the February 2009 issue of Early American Life
Magazine www.ealonline.com and
http://mainline-timber.com/press/eal.html