ADMINISTRATOR / PROJECT & PROGRAM COORDINATOR

Hardworking professional with solid administrative and program management experi

ence within non-profit and for-profit business environments. Known for a positiv
e attitude, a cooperative nature, and exceptional service.
ADMINISTRATION ? PROGRAM LEADERSHIP ? CUSTOMER RELATIONS ? NEW BUSINESS DEVELO
PMENT
? Demonstrated leadership capabilities, including program management, project co
ordination, and process improvement as well as assisting with daily operations,
event planning, and reporting activities.
? Highly adept in building positive internal and external relations, conducting
research and analysis, and developing key reports to assist with growing client
base and meet business development goals
? Experience working in a university environment, assisting students achieve the
ir academic goals.
? Computer proficiency with Microsoft Office (Word, Excel, Outlook, Access, and
PowerPoint), and Publisher
EDUCATION
University of New Hampshire, Durham, NH
Bachelor of Science in Business Administration a" Management / Overall GPA 3.43,
12/2007
Deanas List ? Graduated Cum Laude
State University of New York (SUNY)-Fredonia, Fredonia, NY
120 credit hours towards Bachelor of Music a" Music Education
CERTIFICATION
New York State Life, Accident & Health Agent License through 2012.
PROFESSIONAL EXPERIENCE
Client Advocate
GILROY KERNAN & GILROY INC. a" NEW HARTFORD, NY, 2008-2010
Provided administrative and clerical services to broker, assisted in the overall
quality client experience through processing audits, endorsements, cancellation
s and renewals for clients on a weekly basis. Created and maintained monthly and
quarterly claims experience reports. Billed monthly commission from insurance c
arriers. Assisted in the renewal process for Employee Benefits by creating RFPs
and preparing client proposals. Participated in ongoing company performance meas
ure program.
? Administered National Employee Benefits Benchmarking Survey for 80+ clients a
nd prospects
? Developed and delivered email blasts to clients and prospects on timely insur
ance topics
? Team member to create carrier page for internal aWikia program
? Member of document management team during an internal redesign of company proc
esses implemented in October 2009
? Member of continuous improvement team for company processes
Assistant to Insurance Broker
GEORGE BLAISDELL INSURANCE a" HAMPTON FALLS, NH, 2007-2008
Contributed to smooth running office operations. Provided administrative service
s to broker, conducting research, analyzing data, reporting findings, and comple
ting estimates in a timely manager to support sales efforts. Created customer da
tabase. Interfaced directly with customers and provided quotes.
? Took initiative to develop user-friendly database for easy access to essential
information.
Research Assistant Internship
WADDELL & REED, INC. a" PORTSMOUTH, NH, 2007
Supported recruitment initiatives, cold calling 100 candidates weekly for appoin
tments with financial advisors. Maintained database of existing clients and pot
ential candidates. Prepared files.
Writing Consultant - Connors Writing Center
UNIVERSITY OF NEW HAMPSHIRE a" STATE DURHAM, NH, 2006-2007
Recruited to participate in the implementation and delivery of new program. Ment
ored, tutored, and provided feedback to enhance writing skills of students enrol
led in business writing course. Interfaced and collaborated with teachers, consu
ltants, and students effectively.
? Built rapport and tutored students to strengthen writing skills in preparation
for business career.
Site Director
STRAFFORD COUNTY YMCA, GARRISON ELEMENTARY SCHOOL a" Dover, NH, 2003-2005
Earned promotion from Assistant Site Director to Site Director. Managed assistan
t site director and counselor. Directed after-school care program for grades K-4
th grade, identifying needs, preparing plans, drafting reports, implementing age
-appropriate activities, completing administrative tasks, and communicating with
internal and outside parties. Developed and implemented procedures. Resolved an
array of issues.
ADDITIONAL EXPERIENCE
Sales Associate, MACYaS DEPARTMENT STORE a" Newington, NH, 2007-2008
Greeted customers, suggestive sell, and provided responsive service to ensure an
enjoyable shopping
experience and assisted in building customer loyalty. Completed sales transactio
ns. Followed company practices and completed daily activities.
? Received annual aDiamond Stara award recognizing strong sales performance and
earned praise for outstanding service as rated by customers through companyas cu
stomer-feedback program.
? Recognized by management for providing excellent security awareness to contrib
ute to loss-prevention program.
Office Assistant / Work Study Student, THE HOUSING PARTNERSHIP a" PORTSMOUTH, NH
, 2006
Barista, BREAKING NEW GROUNDS a" OGUNQUIT, ME, 2005-2006
Private Instructor, ENSEMBLE INSTRUCTOR, PORTSMOUTH MUSIC & ARTS CENTER a" PORTS
MOUTH, NH, 2005-2007