Dallas TX 75228 972-757-4943, e-mail: trf0fa48@westpost.net Operations Management with Sales, Marketing and Logistics Experience Summary of Qualifications Extensive experience in marketing, management, strategic account servicing, log istics, international sales / service, strategic planning / budgeting, and busin ess development. Professional attitude for customer satisfaction resulting in an excellent reput ation. Background management skills include arbitration, scheduling, maintenance, and support. Outstanding talent for assessing clients needs; business acumen in balancing ma rketing and promotions with profitability; excellent presentation / communicatio n skills. Skilled in national / international sales, excellent customer service, account management, contracting, increased productivity, and logistic abilities. Worked with executive management, trade shows, clients, and Sales Representativ es in successfully selling Energetic, self motivated, goal oriented, and ambitious. Experience in hiring, training, coaching, motivating, dismissing, and mentoring employees. Focuses on anticipating / resolving problems with multi level executives. Work well with people from diverse cultural, economic, and ethnic backgrounds. Honest, hard working cross functional leader, multi-tasker, prepared to exceed goals / objectives. Professional Experience Lightning Courier, Inc. Tyler, Texas 2007 present A regional Courier / Carrier within the states Texas, Louisiana and Oklahoma. Sr. Vice President of Business Development Responsible for new business, maintaining / growing existing clients, maximizing revenues, profits and operational efficiencies. Major Accomplishments: Worked with senior management to develop and implement operational business and budget plans. Identify top producing revenue prospects; develop sales and operational plans t o fulfill the logistical needs of said prospects. Spent significant time with prospects to understand their specific problems and logistical requirements. Researched and developed customer specific solution(s) to secure regional clien t contracts. Interface clients computer and communication systems to effectively implement i nformation flow pertaining to order shipment and tracking. Created customer trust and followed up with operational management to ensure lo ng term customer satisfaction. Successfully supported and managed the acquisition of Lightning Courier by Eagl e One, Inc. Fulfilled contractual obligations, managed acquisition expectations and honored clients requirements. BeeLine Delivery, Inc. Grapevine, Texas 2005 2006 A regional Courier / Logistical Carrier within Dallas, Fort Worth, Texas. Sales Executive Responsible for selling new accounts in DFW region - utilizing BeeLine for Cour ier / Logistical Carrier. Major Accomplishments: Contracted new accounts each month. Added 12+ small, medium and large new accounts to BeeLine customer list. Managed revenue, expenses and profits for DFW region. Exceeded revenue and budget targets. VCP International, Incorporated, Garland Texas 1985 2005 An international wholesale distributor of Vacuum Cleaning and Telecommunication Products. Vice President of Operations Manage all Vacuum, Communication Division Operations and manage a staff of 16, including four managers, three supervisors, and nine support personnel. Control logistical / product fulfillment operations for third party product lin es (sporting goods), maximize supply chain efficiency, and manage a budget in ex cess of $750K. Major Accomplishments: Revamped Operations Warehouse and integrated new procedures to cut labor costs / increase productivity Resulting in a 20% increase in efficiency and reduction in staff. Negotiated inbound Overseas Contracts for new product lines in Asia and the Mid dle East, which expanded the new products territory for an additional $500K annu ally. Focused on participatory style management to ensure the successful implementati on of goals by empowering the staff and utilizing a shared hands-on form of plan ning / budgeting. General Manager 1995 2005 Coordinated fulfillment procedures for outside company products (soaps/skin car e) and worked closely with sales staff and other departments to ensure overall c ustomer satisfaction. Trained Sales / Operations employees in use of AS 400, IBS software, and Pitney Bowes Fulfillment Shipping Software and supervised a staff of nine employees. Major Accomplishments Authored / implemented a Safety Procedure Manual used throughout company divisi ons. Negotiated / renegotiated contracts with International Freight Forwarders inclu ding UPS, Federal Express, DHL, National, BAX Global, Expeditors, and regional c ommon carriers. Interviewed, hired, trained, coached, scheduled, evaluated, dismissed, motivate d, and mentored staff of nine employees including handling most Human Resource d uties. Education and Certification Bachelor of Arts, Business Management, Human Resources, University of Texas at D allas, 1989 Certified in Drug Detection/Prevention, American Institute on Drug Prevention, D allas, Texas 2003 Training and Technical Skills Sales Advantage Course, Dale Carnegie Institute, Dallas Texas, 20005 Hazardous Material Distribution, Yellow Freight Company, Dallas Texas, 2002 Statistical Process Control, Dallas Texas, 1989 Microsoft Word, Excel, Spreadsheet, PowerPoint, Outlook, AS400, Ecourier Softwar e, CXT Software Affiliations National Institute on Drug Abuse, Member Washington DC 2003-Present Allen Sports Authority, Soccer/ Hockey Coach Allen Texas, 1999-2005 Dallas Rotary: Park Cities 2010