William A. Fowlkes, Jr.

4572 Summerset Drive (540) 776-1986 Home

Roanoke, Virginia 24018 (540) 581-4980 Cell
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PROFILE
Results- oriented professional with solid experience in DISTRIBUTION CENTER
OPERATIONS & MATERIALS MANAGEMENT. Known for outstanding leadership,
honesty, initiative and a positive attitude in fast-paced, state-of-the-art
environments.

PROFESSIONAL EXPERIENCE
Home Shopping Network: Roanoke, VA 2000 - 2010
Picking and Storage Manager
. Exceeded Cost Per Unit (CPU) goal of $1.16 to $1.12.
. Implemented Multi-Pick operation to improve customer satisfaction.
Outbound Manager
. Productivity improvements, 87 units per hour in 2005, 91 units in 2006
and currently running 98 - established standards and continuously look
for better ways to pack and ship product to the customer.
. Accuracy for Packing is 99.97% - meets company standard by providing
feedback to employees and supervisors when errors are detected and
appropriate corrective action is taken.
. Currently, have 4 supervisors reporting to me and with over 80
employees.
. Negotiate with vendors to obtain most cost effective packing materials
- consistently meet goals established.
2nd Shift Manager
Managed the 800,000 square foot facility - receiving, stocking, picking,
packing and shipping.
. Responsible for over 110 employees, 9 leads and 1 supervisor.
. Determine staffing and budget for all departments and insure the
timely fulfillment of receipts and shipments.
CSI, Inc.; Salem, VA
1999 - 2000 Manager Trainee Trained as Freezer Supervisor

. Responsible for the entire freezer operation: receiving,

replenishment, order-fulfillment, shipping and inventory control for
CSI (contracted warehouse for Kroger).
. Served as freight supervisor - responsible for coordinating trailer
availability with perishable shipping and transportation and grocery
receipts and inventory control.
ROWE FURNITURE; Salem, VA
1998 - 1999 Shipping/Quality Manager
Directed the daily operation of shipping and quality resource
departments. Responsible for final assembly of furniture orders, stocking
in warehouse and loading outbound trailers for on time delivery of customer
orders.
. Established productivity standards for stockers and order fillers -
reducing costs by 4%
. Wrote and implemented shipping procedures - established responsibilities
and accountability of shipping department - replacement orders decreased
by 50%.
CROUSE-HINDS; Roanoke, VA
1996 -1998 Distribution Center Manager
Planned and directed the operation of a radio frequency directed
distribution center, shipping over 250,000 lbs., $1.25M daily with a staff
of 65. Responsible for receiving, inventory, order filling and shipping of
over 20,000 items.
. Re-profiled distribution center to incorporate 1400 new items from 2
major acquisitions. Involved freeing up over 32,000 sq. ft. of space and
implemented changes and improved productivity from 25 to 28 lines per
hour.
. Developed, secured approval, wrote manuals and implemented a skill-based
critical function training program, using superior employees as trainers.
Resulted in improved order filling accuracy to 99.43%, reduction in
turnover in a competitive market from 15% to 5% and 0 accidents in a 12-
month period.
. Reduced shipping costs from $12 per hundred pounds to $8.50 by
implementing a program optimizing single pack-out stations and recycling
available packing material.
. Led project involving Rapistan, Exeter Warehouse Management System and
information systems to install a 100% quality automated weight audit
system.
WAL-MART DISTRIBUTION CENTER; Douglas, GA 1995 -
1996 Non-Conveyable and Shipping Manager
Fully accountable for managing the completion of non-conveyable order
filling and replenishment for 115 stores daily with a staff of 75 in a high
pressure, quality-conscious environment. As Shipping Manager, was
responsible for processing 11,000 labels per hour and shipping $4M+ daily
while meeting accuracy standards.
. Increased quality from a .3 error rate to .1 while increasing
productivity from 45 to 55 cases per man-hour.
. Improved scanning accuracy on shipping dock and played key role in
employees receiving first incentive check in over 4 years
LOWE'S PRODUCT DISTRIBUTION CENTER; North Vernon, IN 1992 - 1995
Operations Manager
Selected to lead project to design and manage start-up of Lowe's first
mechanized distribution center servicing up to 184 stores in a 10 state
region. Entered employment in 1992 as a Management Trainee, rotating
through all distribution center functions.
. Designed product flow for 750,000 sq. ft. distribution center,
establishing pick locations for all products and staffing requirements to
ship initially to 100 stores
 . Working with Rapistan-DeMag Technics Group, installed automated conveyor
system and developed operating procedures. Established all job
descriptions, training programs and materials for shipping, receiving,
order filling and replenishment functions
. Developed and implemented supervisor and manager training for Catalyst
USA Warehouse Management System
. As Receiving Supervisor, increased productivity of receiving to 200 cubic
feet per man hour - 14% above goal
. As Shipping Supervisor, increased order-filling productivity from 95 to
125 cu. ft. per man-hour. Increased shipping volume 10% with man hours
10% below budget
UNITED STATES AIR FORCE 1975
-1992
Major: Assistant Operations Officer/Chief of Training
1987 - 1992
Major: B-1B Initial Cadre Academic Instructor
1985 - 1987
Captain: B-1B Curriculum Development Manager 1983 -
1985
Captain: B-52 Electronic Warfare Flight Instructor
1980 - 1983
Lieutenant: B-52 Electronic Warfare Officer/Navigator
1975 - 1980

EDUCATION
Abilene Christian University; Abilene, TX MS - Management and Human
Relations (1986)
Virginia Military Institute; Lexington, VA BA - Economics (1975)