WILLIAM B.

DAVIS
8 Dene Dr. | Douglasville, GA 30134
678.823.0898 | wbdavis39@aol.com
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Top-performing, results-oriented management professional with many years of expe
rience and a very strong track record of demonstrable success directing all aspe
cts, including budget planning and financial administration, of multimillion-dol
lar retail operations, in addition to several years of success in banking. Dedic
ated self-starter with a history of driving revenue and profits through superior
operations management, sales and marketing efforts, customer service, and loss
prevention. Respected leader who leads by example with a tireless work ethic and
possesses proven team-building, employee-development, and staff-coaching abilit
ies. Friendly team player with excellent communication, interpersonal, problem-s
olving, and multi-tasking skills.
- CORE COMPETENCIES -
Sales and Marketing | Business Development | Up-Selling | Cross-Selling | Client
Relations | Product Knowledge | Negotiations
Operations Management | Budget Planning | Financial Administration | Process Imp
rovement | Asset Management
Team Building and Leadership | Training and Development | Recruiting and Hiring
| Staff Retention
- RETAIL MANAGEMENT EXPERIENCE -
General Manager a" U-Haul International 2004 a" 2006; 2007 a" 2009
Retail Manager a" Dollar Tree Stores 2001 a" 2003
Store Owner/Operator a" Minit Mart #27 1998 a" 2000
Store Manager a" Volume Shoes (aka Payless Shoes) 1983 a" 1989
Manager a" Minit Mart (family business) 1976 a" 1983
* Increased net profits by 300% and grew occupancy by 10% in seven months as gen
eral manager for U-Haul International
* Increased sales 20% by up-selling and secured $2M in sales and 15% in net prof
its, exceeding annual goals, at U-Haul
* Catapulted underperforming U-Haul store in Longview, Washington, to rank 6th o
ut of 100 stores between 2004 and 2006
* Reduced man hours, operational costs, and internal-stocking delays, saving ten
s of thousands of dollars year over year, while improving client services, produ
ctivity, profitability, and employee satisfaction, as retail manager for Dollar
Tree
* Negotiated beneficial contracts with top vendors, e.g., Coke and Pepsi, result
ing in as much as 15% savings, at Minit Mart
* Recruited, hired, trained, developed, mentored, directed, scheduled, and evalu
ated up to 40 full- and part-time employees
* Retrained employees to be customer-centric, and cross-trained employees to fin
d areas to generate performance excellence
* Monitored and audited financials for multimillion-dollar operations, prepared
financial reports, and ensured financial expectations were met through superior
internal processes and inventory controls and by realigning budgetary line items
* Displayed products in professional and effective manner, ensured clients recei
ved optimal service, and up-sold clients
* Continually monitored internal processes to identify inefficiencies, and devel
oped and implemented process improvements
* Spearheaded organizational-development initiatives involving the repositioning
of equipment and retail store operations
* Controlled inventory to ensure equipment availability based on upcoming schedu
ling and previous yearas ahigh pointsa
* Investigated internal and external theft, managed store-shortage-reduction pro
grams, and maintained security equipment
* Oversaw opening/closing procedures, managed backroom operations, replenished s
ales floor, and completed daily reports
- BANKING EXPERIENCE -
Relationship Manager a" KeyBank 2006 a" 2006
Manager a" US Bank 1995 a" 1998
* Managed existing clients accounts, prospected and opened new client accounts,
and cross-sold and up-sold customers
* Addressed customer inquiries and complaints, remedying open issues quickly and
effectively to ensure client retention
* Worked closely with branch managers to determine profitable client markets, an
d identified products and services for clients that generated the highest return
-on-investment (ROI), securing long-term client relationships and repeat busines
s
* Researched, pursued, and secured several very profitable relationships with cl
ients; generated over $250K in new loans; increased transaction accounts by an a
dditional $50K; and coordinated complete distribution logistics to increase asse
ts
* Revitalized stagnant marketing efforts, outlining plans for increasing market
share through personal/commercial loans and investment accounts: streamlined com
munications, leveraged the corporate brand, and increased community presence
* Oversaw teller operations, backed up teller line, authorized payments; and hir
ed, trained, supervised, and evaluated staff
- EDUCATION -
Bachelor of Arts, Economics (business administration minor), Western Washington
University, Bellingham, WA (1994)