KERRI MARLOW

3689 Avocado Village Court, Unit 188

La Mesa, California 91941
619.669.8772 kerri.marlow@gmail.com
QUALIFICATIONS
Dynamic, results-producing Banking Professional with an outstanding track record
in operations management within the industry. Expertise includes optimizing bra
nch revenue potential by providing outstanding customer service, and solid train
ing and development for the team members. Met or exceeded branch goals every sin
gle year by conceptualizing and executing events such as Customer Appreciation D
ay, adopted system-wide. Superior organization and time-management skills. Histo
ry of gaining promotions into greater levels of responsibility over a short peri
od of time. Outstanding leadership, communication, relationship, and interperson
al skills, comfortable and experienced interacting with people from all walks of
life and on all levels of an organization. Clearly comprehend the big-picture o
f business. Superior analytical, critical thinking, and resolution abilities. P
roficient with Word, Excel, Outlook, and industry-specific technology.
PROFESSIONAL EXPERIENCE
UPS FREIGHT, San Diego, California 2009 - Present
Operations Clerk
* Ensure optimized productivity by working the dispatch board to confirm all ass
igned stops are achieved by the drivers, gathering paperwork from drivers, proce
ssing billing for two terminals, performing all scanning, completing all logs ac
curately, working all reports, and balancing cash.
* Provide outstanding customer service by thoroughly answering inquiries, advisi
ng of driver status and estimated times of arrival, and docking any needed appoi
ntments.
* Check-in the drivers; complete any additional task assigned by management.
* Facilitate knowledge of the position for new hires by training clerks.
* Selected as a candidate for the Management Assessment Promotion Process, allow
ing for growth within the company.
PRECISION MEDICAL MANAGEMENT, La Mesa, California 2008 - 2009
Patient Account Representative
* Enabled maximized cash flow by performing all billing duties for 1 Internal Me
dicine provider and 14 Behavioral Health specialists, including entering inpatie
nt and outpatient charges, submitting and following up on claims in a timely man
ner, and processing payments and denials.
* Ensured all details were correct by gathering any missing data.
* Collected the patients' portions of the bills, communicated with patients as n
eeded, identified correct claims addresses and responsible parties, defined paym
ent plans for patients and took payments over the phone; initiated insurance ref
unds and recoups, as well as patient refunds.
* Provided regular updates to the physicians on issues or denied claims, includi
ng changes that were required for processing the payment.
* Recovered funds from insurance companies that had been in limbo for an extende
d period of time by employing tenacity and persistence in the follow-up.

KERRI MARLOW Page Two

PROFESSIONAL EXPERIENCE
(Continued)
Pacific Trust Bank, Chula Vista, California 1999 - 2006
Assistant Vice President & Operations Manager (2003-2006)
* Managed all operations for the downtown Chula Vista branch, including training
a team of 22 on policies and procedures, ensuring bank security, and guaranteei
ng exceptional customer service by remaining accessible to all customers via a 2
4-hour Internet-published cell phone.
* Gained increased customer base and revenue by conceptualizing, developing and
implementing new campaigns for deposit growth, including sales promotions to att
ract new customers.
* Co-authored a policies and procedures manual for the bank, served on the audit
and training committees enterprise-wide.
* Oversaw Customer Appreciation Day system-wide by initiating and executing the
event; coordinated all community events.
* Human Resource duties included approving branch payroll, creating the schedule
, interviewing candidates, completing new-hire paperwork, counseling or terminat
ing team members as needed, mentoring team members toward promotions, and co-aut
horing the training manual.
* Performed administrative tasks such as auditing and managing petty cash for th
e branch, managing facilities needs, ordering supplies, interacting with vendors
, conducting quarterly security meetings, and collaborating with local police de
partment on training for fraud and robbery.
* Ensured compliance with all state and federal regulations.
* Provided employee motivation and incentives by organizing the Employee of the
Month program.
* Exceeded branch goals for all years; passed audits with above average results.
Additional Titles Held:
Operations Assistant, El Cajon Branch, 2001-2003
Operations Assistant, Call Center/Corporate Office, 2001
Loan Officer, Corporate Office, 2000-2001
Full-time Teller, El Cajon Branch, 1999-2000
Part-time Teller, El Cajon Branch, 1999
EDUCATION
GROSSMONT-CUYAMACA COMMUNITY COLLEGE, El Cajon, California
Associate of Business Administration, Anticipated 2011