Joanne Chiocchi

Cell: 917-456-6966
Home Telephone: 718-882-0033
E-mail address: jc1037b64@westpost.net
Website: http://www.LinkedIn.com/in/jchiocchi23

CAREER SUMMARY
Highly accomplished and experienced administrative director with more than 20 ye
ars of expertise in healthcare leadership. Skilled in managing complex initiati
ves across multiple operational sites to achieve desired goals and objectives in
cluding; patient satisfaction, staff recruitment and retention, finance and budg
et planning.
SUMMARY OF ACCOMPLISHMENTS
a Successfully led several DOH, JCAHO, ACR, ACRO inspections
a Participated in missed charge audit(s), which resulted in the identification o
f lost revenue and led to the collection of upward of $100,000/audit for clients
a Successfully transformed office based medical practices into corporate facilit
ies
a Managed openings of new clinical sites- Set-up operations, billing, created po
licy, job descriptions and staffed facilities
a Written proposals for fee-for-service consulting agreements, purchase and inst
allation of new equipment, hire of new and ancillary employees, along with staff
ing models.
a Performed disease incidence models and feasibility studies, which served to in
crease companyas client base and revenue
EMPLOYMENT HISTORY
2008 to 2010
Healthcare Consultant
Responsibilities
aMedical practice management consulting
aPer-diem clinical assignment a" ARRT registered radiation therapist
aAssist in operations management of medical oncology department or facility, sch
eduling of patient appointments for infusions, follow-up visits, billing of proc
edures, interact with pharmaceutical companies.
aRadiology and medical oncology consulting
aTechnical and research writing

2008 to 2009
Operations Director-Radiation Oncology Saint Barnabas Medical Cente
r Livingston, NJ
Responsibilities
aDirected a staff of over 35 employees, including nursing, physics, dosimetry, t
echnical and clerical staff
aAssured the efficient function of departmental operations; champions any relate
d issues or problems
aFinancial responsibilities include creation and maintenance of capital and oper
ational budget, P&L responsibilities, radiation oncology charge capture review a
nd audit; contract and vendor negotiations
aParticipates /assists in creating Departmental CQI incentives and projects, pat
ient chart QA, daily new patient conference and chart rounds
aAssisted in maintaining, creating and updating all job descriptions, staff comp
etencies, departmental policies and procedures
aMaintained state and regulatory standards for the Department and participated i
n state inspections, JCAHO, ACRO accreditation process
aConducted and/or attended Departmental meetings to include: Section Chief, Qua
lity Assurance, Administrative
aParticipated in projects regarding facility upgrades, to include the installati
on of new equipment and upgrade of existing equipment and IT systems, constructi
on, aesthetic upgrades
aH/R responsibilities include staff hiring, termination, counseling, training an
d encouragement
aMarketing clinical services, patient/client satisfaction, website design and up
grade, press releases
Participated in clinical trial advisory committee as well as grant and research
application process
aFaculty member for The SBMC School of Radiation Therapy Technology; served on t
he admissions committee
2007 a" 2008
Clinical Manager, Radiation Oncology New York University Medical Cent
er New York City, NJ
Responsibilities
a Directed a staff of over 50 medical, technical and clerical employees (Union a
nd non-Union employees)
a P&L responsibilities - preparing departmental and capital budget as well as r
eview and reconcile weekly/monthly financial reports
a Responsible for charge capture reconciliation and to assure that billing was p
erformed according to Medicare guidelines
a Conducted billing and documentation training for clerical, technical and medic
al employees, as well as physicians
a Human Resource responsibilities to include employee hiring, training, counseli
ng and terminating duties
a Participated in the creation of staff job descriptions, competencies, policy
and procedure
a Directed and participated in the training of clerical staff in the patient re
gistration and medical benefits verification processes
a Responsible for review of patient satisfaction surveys to include taking appro
priate action for patient concerns
a Active participant in The Quality Assurance Committee and attended quarterly m
eetings
a Team leader for ACR and JCAHO preparation
a Assured that equipment contracts were current; assisted in the resolution of e
quipment issues
a Participated in the planning and implementation of projects involving the inst
allation of new equipment and obtaining additional space
a Attended and participated in various meetings: Operations Meetings, bi-weekly
Managersa Meetings, weekly Clinical Management Meeting and chart rounds meetings
1999 to 2007
Director of Clinical Services mpowermed,Inc
Mahwah, NJ
Responsibilities:
Full-service medical practice consulting company
a Retained NYU Medical Center as a client from 2003-2007
a Day to day management of multiple oncology sites in the NY/NJ area (Private an
d Hospital based), new site development, including but not limited to site asses
sments and reporting.
a Participated in the planning and development of new medical practices and fac
ilities to include:
o Worked with consultants and/or clients to obtain permits and contracts and app
ropriate operating licenses to assure that any new venture was within local, cit
y, state and federal guidelines.
o Participate in the creation of capital and operational budget a" P&L Responsib
ilities
o Participate in the development of policy and procedure, job descriptions and c
ompetencies
o H/R responsibilities-Interviewing and hiring staff a" Managing staff if so dic
tated by client contract
o Assure that staff receives appropriate training on essential equipment
o Assure physician credentialing
o Create patient schedule and manage patient flow
o Participate in marketing facility services to referring physicians/potential r
eferring physicians
a Responsible to assure that all practices abide by state guidelines
a Responsible for charge capture review and reconciliation
a Perform disease incidence models (DIM); participate in creating feasibility st
udies for clients and/or joint venture opportunities
a Train mpowermed billing representatives in radiation oncology terminology and
charge capture
a Compliance Officer for mpowermed corporate office as well as for contracted cl
ients a" Responsible for HIPAA staff training

1997 to 1999 Open MRI of Paramu

s Paramus, NJ
Regional Administrator
Job Responsibilities:
a Responsible for day to day operations management (two imaging sites)
a Supervised clerical, technical and marketing staff
a Participating in healthcare marketing efforts
a Responsible to assure smooth patient schedule flow, assist in scheduling and r
egistering patients
a Other duties consistent with recent positions

1994 to 1997
Healthcare Consultant Independent Contr
actor NY/NJ Area
Responsibilities:
a Consulted with clients regarding billing and collections
a Practice Management
a Direct patient care responsibilities as a NY/NJ licensed radiation therapist
1993 to 1994 Oncology Services Corporation
State College, PA
Regional Administrator

Responsibilities:
a Managed two practices (Yonkers, NY and Brooklyn, NY), full service diagnostic
radiology/radiation oncology
a Directed a staff of 40 medical, technical and clerical employees with an opera
ting budget of over $3 million
a Participates in the planning and implementation of projects involving the inst
allation of new equipment and additional space.
a Coordinated the transition of a radiology facility from a privately owned prac
tice to a corporate facility.
a Develop, recommend and educate staff in departmental policies and procedures.
a Management of patient registration and billing procedures. (CPT and ICD-9 cod
ing)
a Weekly audit of patient record for appropriate charge capture, coding and docu
mentation.
a Conducted/participates in monthly quality assurance meetings, chart audits, an
d weekly chart rounds.
a Prepared weekly analysis reports of patient mix, catchment area, payer mix sta
tistical analysis and managed care reports.
a Developed written proposals and negotiated contracts for ancillary services an
d temporary personnel.
a Conduct employee hiring, performance appraisals, job description revisions and
was responsible for obtaining locum tenen coverage for physicians.
a Created awareness of the practice in the community by; conducting presentation
s to local oncologists, surgeons, and urologists; wrote press releases and inter
acted with media representatives

Computer Skills: Microsoft Word, Outlook, Excel, Access, PowerPoint, Varis, Imp
ac, Invision, Medent, gMed, PeopleSoft, and ability to work with various billing
software.

EDUCATION
Present a" Graduate Student
In progress a" Master of Administrative Science (MAS)
Fairleigh Dickenson University
Expected date of graduation a" April, 2011
Certificate in Administrative Science
Fairleigh Dickenson University a" April, 2010
1994-1996 a" Manhattan College, Riverdale, New York
Graduate studies, Business Administration
1990 - Manhattan College, Riverdale, New York
Bachelor of Science in Radiologic and Health Science
Concentration Healthcare Management/Sciences
1981 - Memorial Sloan - Kettering Cancer Center, School of Radiation Therapy Tec
hnology
Diploma in Radiation Therapy
a Full Scholarship for Second Year based on Academic Performance
a Award for Academic Excellence

NYS Licensed and ARRT registered radiation therapist, contemporary clinical skil
ls.
Licensure and Certification
a New York State Licensed Radiation Therapist - License # 784472
a ARRT Registered
a BLS for Healthcare Providers (CPR & AED) a" exp. 09-2012
Societies
a American Society of Radiation Therapists
a Society of Radiation Oncology Administrators