CHARLENE J.

ARNOUIL
4708 Sabath Road a McHenry, Illinois 60051
(H) 815-759-9600 (C) 847-456-4727 a caddf84e@westpost.net

CONSTRUCTION MANAGER / PROJECT MANAGER

Residential and Commercial Construction Industries
Motivated, proactive, and detail-centric leader with extensive experience piloti
ng construction projects from launch to successful completion. Engaged and focus
ed manager and mentor, reputable for training new employees to become project le
aders. Exceptional communicator, offering solid ability to cultivate relationshi
ps with subcontractors, staff, and clients while delivering outstanding customer
service. Capable decision maker. Confident and effective problem solver.

AREAS OF EXPERTISE
Project Management a Personnel Leadership and Mentoring a Construction Managemen
t a Scheduling
Field Supervision a Subcontractor Management a Customer Service and Satisfaction
a Regulatory Compliance
Home Inspections a Quality Control a Problem Solving a Relationship Building a N
ew Homeowner Orientations

PROFESSIONAL EXPERIENCE
TOLL BROTHERS, INC., Chicago, Illinois a 2000-2010
Construction Manager:
Spearheaded building projects in 3 residential communities: the Preserves at Lon
g Grove, the Estates at Inverness Ridge, and Hawthorn Woods Country Club. Led pr
ojects valued from $500K to $1.2M. Mapped and managed project schedules, coordin
ating activities of all trade specialists. Examined construction plans to ensure
accuracy. Contributed to kitchen and bath designs, teaming with sales personnel
to assist clients with design selections. Evaluated material needs, and handled
ordering as necessary. Directed personnel, supervising subcontractors, laborers
, assistants, and handymen. Trained company managers in closing activities inclu
ding walk-through orientations and paperwork completion.
Conducted home walk-throughs with workers to ensure understanding of clientsa vi
sions. Arranged inspections as key part of warranty process, and ensured complet
ion of all warranty requisites. Performed home inspections, evaluating construct
ion for work quality and notating punch list items. Monitored upkeep of all mode
l homes. Guided homeowners through settlement process by delivering homeowner or
ientations. Maintained accurate reports and records, generating National Polluta
nt Discharge Elimination System (NPDES) reports and rain event reports as needed
.
Key Accomplishments:
a Propelled profitability by accelerating closing timeframes by up to 2 to 3 wee
ks
a Selected to address and resolve 73 outstanding warranty requests, and relocate
d from the Estates at Inverness Ridge community to Hawthorn Woods Country Club c
ommunity to do the same
a Perform regular site inspection, work with ACMas to resolve maintenance issues
a Create, implement and monitor operating procedures at the site level, includin
g turnover checklists, pre-inspection checklists and preventative maintenance ch
ecklists
TOWN & COUNTRY HOMES, Oakbrook, Illinois a 1996-2000
Construction Manager:
Piloted operations for home building projects, providing daily consult and direc
tion to trade specialists, managing material ordering, overseeing field workers,
and supervising production schedules. Identified and addressed field challenges
or inconsistencies, issuing decisions to correct the same. Completed home inspe
ctions, checking design items to ensure inclusion of specified materials. Direct
ed maintenance of all model homes. Monitored project progress in advance of buye
r walk-throughs, creating punch lists and providing the same to subcontractors.
Played key role in finalizing closing process by completing any outstanding clos
ing and/or settlement tasks.
Key Accomplishment:
a Successfully closed 6 to 13 homes monthly for 1 year while achieving and susta
ining outstanding client satisfaction.

Contad.
CHARLENE J. ARNOUIL a Page 2 a caddf84e@westpost.net

Career Note: Prior professional experience includes role as Customer Service Man
ager for Burkart & Oehlerking, Inc.

CERTIFICATES and LICENSES

Schedule Builder Certificate
Qualified Stormwater Compliance Manager
Licensed Realtor, Lake County, Illinois

PROFESSIONAL DEVELOPMENT
OSHA (30-Hour Course)
Recognizing Conflicts of Interest
Lake County Home Builder Courses
Code of Ethics and Business Conduct
Preventing Workplace Harassment (Supervisor Edition)
Understanding Your Companyas Ethics and Compliance

AWARDS and RECOGNITIONS

Toll Brothers Certificate for Valued Contribution
4th Quarter 2003, 1st Quarter 2004, and 1st Quarter 2009
Employee of the Quarter, 2004
Selected from among 300 employees spanning 3 states