JAN M.

EMIGH
TECHNICAL WRITER
Leading By Personal Example
PROFILE
Highly focused and motivated internal communications analyst and technical writi
ng professional able to work both independently and collaboratively in a variety
of settings, conditions, and environments. Driven to succeed and contribute, ab
le to work with, motivate, and mentor diverse teams, while leading by example as
an individual contributor. Highly motivated, creative professional with a ca
n do attitude and exceptional interpersonal skills.
Technically savvy with knowledge of software development. Able to remain calm an
d work well in high pressure situations, constantly seeking new challenges. Wide
ly recognized as a quick learner and articulate communicator with excellent orga
nizational and interpersonal skills.
* Always on schedule and within budget on projects, able to prioritize and handl
e multiple tasks while effectively achieving and exceeding both corporate and pr
oject goals. Hard working, reliable, committed to professionalism, and able to m
ulti-task effectively.
* Proven technical skills utilized in driving profitable and cost effective coll
aboration between information technology and critical business functions, posses
sing outstanding written and verbal communication skills. A high-performance tea
m member and a natural collaborator who thrives in environments requiring a high
level of skill.
CORE COMPETENCIES
Technical Writing Non-Technical Writing Software Development Lifecycle
Project Management
Internal Project Communication User Interface Design Knowledge of Visual
Basic
End-User Documentation Framemaker Madcap Flare XML Microsoft Vis
io
Software Developer 's Kit (SKD) Application Programmer Interface (API)
Editing Javascript Microsoft Office RoboHelp / Online Help
Training Manuals Standard Operating Procedures (SOP)
User Interface Testing Organizational Research
HTML Acrobat Paint Shop Pro
Leadership
PROFESSIONAL EXPERIENCE
HealthyCircles San Diego, CA 2010 â Present
Technical Writer (Contract Position)
Writing technical specifications for the online feature additions to the softwar
e for an online health management system.
* Contributing to the successful completion of a Software Developer 's Kit (SDK
) and Application Programmer Interface (API).
* Consulting on the design of the user interface for the software.
JAN M. EMIGH PAGE 2
Fugoo Inc. Irvine, CA 2010
Technical Writer (Contract Position)
Tested and documented Windows version of software designed for a consumer-based
time and activity management application.
* Worked as part of a team dedicated to completing a Software Developer 's Kit
and Application Programmer Interface (API).
Kyocera Wireless San Diego, CA 2007 â 2010
Lead Technical Writer and Human Factors Engineer
Supervised a team of Technical Writers tasked with updating and maintaining desi
gn specification documents, customer-facing strings, and a team style guide.
* Designed and implemented a single-source authoring system using Flare, includi
ng content management.
* Worked with Systems Engineers to design new features and enhancements to exist
ing features.
PREVIOUS PROFESSIONAL EXPERIENCE
Lender E-Source San Diego, CA 2002 â 2007
Technical Writer / IT Team Lead / Business Analyst
Elan Pharmaceuticals San Diego, CA 2001 â 2002
Technical Writer
Genesys Telecommunications Labs Carlsbad, CA 1999 â 2001
Technical Writer
Schumacher Carlsbad, CA 1994 â 1996
Technical Writer / Training Development
CONTRACT POSITIONS 1996 â 1999
Bax Global Irvine, CA
Technical Writer
IXL Carlsbad, CA
Technical Writer
NCR Rancho Bernardo, CA
Technical Writer
Hughes JVC Carlsbad, CA
Technical Writer
EDUCATION
Master of Arts, Communication San Diego State University San Diego, CA
Bachelor of Arts, English San Francisco State University San Francisco, CA
CERTIFICATIONS
Visual Basic Microsoft Access Project Management RoboHTML Online
Help
Multimedia Production HTML