(954) 391-3711 PROFESSIONAL PROFILE Operations Oversight ? Team Leadership & Training ? Conflict & Dispute Resoluti on Highly accomplished professional with diverse experience pursuing a senior posit ion within an established organization, that can utilize my qualifications and t alents in leadership, and demonstrate my personal integrity to increase corporat e profitability and worldwide leadership. Offer outstanding team leadership, beh avioral management, and conflict resolution skills. Exceptionally organized and disciplined; possess well developed interpersonal skills and the ability to moti vate and direct others in a supportive, cooperative team environment. Business a dministration expertise; coordinate with management, cross-functional teams and vendors in the execution of daily tasks and functions. Generate and maintain rec ords and reports, secure equipment and supplies, and comply with all administrat ive and district policies and regulations. CORE COMPETENCIES ? Team Leadership & Training ? Operations Management ? Policy & Procedure Admini stration ? Time & Behavior Management ? Cross-functional Team Coordination ? Vendor Relat ionships ? Community Outreach & Service ? Conflict & Dispute Resolution ? Counseling & Co aching EDUCATION AND CREDENTIALS 2004 - 2010 AMERICAN INTERCONTINENTAL UNIVERSITY Weston, FL Master's Degree in Business Administration, concentration in International Busi ness (2010) * GPA 4.0/4.0 Bachelor's Degree in Business Administration, concentration in Management (2007 ) * Cabinet Member, Student Government Association. * National Deans List PROFESSIONAL EXPERIENCE 2010 - 2011 YACHTING BLISS Pompano Beach, FL Yacht Specialist * Conducted diagnosis and repair of problems associated with a variety of luxur y vessels including restoration, maintenance and value enhancement. * Performed assessment of issues relating to structural deficiencies and osmosi s blistering. * Assisted with vessel haul outs, blocking and re-launching. * Performed fiberglass structure repairs using all available types of laminates . 2009 - 2010 JACK CUDDIRE & ASSOCIATES Fort Lauderdale, FL Yacht Service Associate * Assisted manager in regards to luxury yacht sales. * Managed several repair and maintenance projects. * Installed and repaired of accessories commonly found on a pleasure craft incl uding bilge pumps, ventilation systems, horns, instruments, lights and other acc essories. 2008 - 2009 ALLIED HEALTH INSTITUTE Fort Lauderdale, FL 2008 - 2009 Registrar/Admissions Representative * Directed and coordinated registration activities. * Boosted the enrollment of students by contacting leads. * Issued official transcripts. 2008 BENEFICIAL MORTGAGE SERVICES Port St. Lucie, FL 1994-1997 Intern * Scheduled appointments. * Processed mortgage files. * Computed loan amounts and performed customer service duties. 2 2008 THE ANSWER GROUP North Lauderdale, FL 1994-1997 Gateway Technical Support Agent * Solved hardware and software issues for clients. * Ordered replacement parts. * Scheduled onsite repairs. * Instructed clients on installation procedures. * Sold warranties, upgrades and Gateway products. 2006 - 2008 JACK CUDDIRE & ASSOCIATES Fort Lauderdale, FL 2006 - 2008 Project Manager * Supervised a team of workers in regards to maintenance of luxury yachts. * Communicated and advised clients from around the world. * Hired and trained technicians. 2005 AMERICAN INTERCONTINENTAL UNIVERSITY Weston, FL 1994-1997 Registrar Assistant * Established new filing and storage system which passed accreditation standard s. * Prepared student files for audit by State, Federal and regional agencies. * Requested transcripts from educational institutions. OVERSEAS EXPERIENCE 2000 - 2004 VICTORIA MUTUAL BUILDING SOCIETY Kingston, Jamaica2000 - 2004 Senior Bank Teller/Employee Relations Officer, 2002 - 2004 * Promoted to vault teller and responsible for millions of dollars in cash and checks. * Reduced processing time for transactions, thus boosting efficiency within bra nch operations by 40%. * Supervised and trained up to five tellers and responsible for checking their till balances. * Transacted with Central Bank and banks in the US, Britain and Canada. * Responsible for foreign exchange accounts and international monetary issues f rom customers. * Balanced vault imprest and computed efficiency reports for operations manager . * Processed business and personal loans and mortgage applications. * Responsible for ATM float. Customer Service Agent, 2000 - 2002 * Updated status of accounts and balanced * Opened bank accounts offsite at schools, colleges and businesses. * Processed corporate payroll through the accounts. * Answered customer queries in regards to their accounts. SKILLS * Exceptional listener and communicator who effectively conveys information ver bally and in writing. * Highly analytical thinking with demonstrated talent for identifying, scrutini zing, improving, and streamlining complex work processes. * Computer- literate performer with extensive software proficiency covering wid e variety of applications. * Flexible team player who thrives in environments requiring ability to effecti vely prioritize and juggle multiple concurrent projects. * Goal driven leader who maintains a productive climate and confidently motivat es, mobilizes and coaches employees to meet high performance standards. * Innovative problem-solver who can generate workable solutions and resolve com plaints. OTHER DATA * Permanent Resident - Eligible to work in the US.