Questionnaire on MNP

Name Age Sex Occupation Self Employed Salaried Professional Student Other:

1. Do you know what is Mobile Number Portability? Yes No

1. If Yes, what exactly do you understand of Mobile Number Portability? Answer in the space given below.

2. Do you own a Mobile Connection? Yes No

1. Which Mobile Connection do you own? Airtel Vodafone BSNL Idea Reliance MTNL

1. What is the mode of your Mobile Connection?

Postpaid Prepaid

1. How would you describe your monthly spending on your Mobile Connection? (Prepaid - Top Up/Recharge, Postpaid - Bill)

High Medium Low

1. How satisfied are you with your current Mobile Connection ? Rate your satisfaction on the scale given below.

1 Absolutely Satisfied

5 Absolutely Dissatisfied

2. Provide any comment you might find relevant to clarify the above answer.

3. If you rated your Mobile Connection 4 or 5 in Q5, what would be the reason for your dissatisfaction ? Poor Connectivity High Tariff Rates Frequent Call Drops Poor Network Coverage Bad Customer Service Unavailability of desired service packs Other:______________________

1. Since Mobile Number Portability has been implemented, would you change/switch your Mobile Connection to another? Yes No

1. If you answered yes in Q8, what is your reason for switching ? Just to try MNP

Dissatisfied with current connection Other: _________________________

1. If you answered yes in Q8, which Mobile Connection would you want to switch to? Airtel Vodafone Idea BSNL MTNL Reliance Other.__________________________

1. What do you think are your benefits as a consumer from Mobile Number Portability ? You can choose multiple options. Low Tariffs Flexibility in terms of switching mobile networks Improved Network/ Connectivity More Value Added Services Other:

1. How important/useful do you think would Mobile Number Portability prove to be in the Indian market scenario ?

Extremely Very Somewhat Not Very Not At All Important Important Important Important Important

2. Are you aware of the procedure to be followed for Mobile Number Portability while switching connections ? Yes No

1. Are you aware of any constraints restricting the usage or application of Mobile Number Portability ? Yes No

1. Rate your level of agreement with the following statements on the given grid.

Strongly Somewhat Somewhat Strongly Neutral/Undecided Agree Agree Disagree Disagree Mobile Number Portability is all hype because all the Service Providers offer virtually the same kind of services. Mobile Number Portability may not prove to be so useful after all because there is not a strong preference for numbers among Indian customers. Mobile Number Portability is not for the Indian market because customers are loyal to the mobile connection they have been using.