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Microsoft Dynamics AX stops responding if many clients are opened or closed at the same time in Microsoft Dynamics AX 2009
Confidential Article
(The information in this article is provided to you per your Confidentiality Agreement.) View products that this article applies to. Article ID First Published: Last Revised: Revision : 959598 : 11/5/2008 : 2/1/2009 : 1.1

Modification Type : Minor Language Locale : en-us Article Status Confidentiality : Published : Partner

MICROSOFT INTERNAL SUPPORT INFORMATION

Template: AX Hotfix Template

MICROSOFT INTERNAL SUPPORT INFORMATION

BUG #: 100716 (Content Maintenance) BUG #: 154 (AXSE) BUG #: 92832 (Content Maintenance) RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION THAT IS CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED TO SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION. This article applies to Microsoft Dynamics AX for all regions.

SYMPTOMS
When you use a Microsoft Dynamics AX 2009 client, the client unexpectedly stops responding. This problem occurs if many clients are opened or closed at the same time. This problem occurs if you use one of the following products:

Microsoft Dynamics AX 2009 Microsoft Dynamics AX 2009 with Service Pack 1

CAUSE

This problem occurs because the new SYSUTILELEMENTSLOG feature in Microsoft Dynamics AX 2009 traces the usage of features inside Microsoft Dynamics AX during log on, log off and every 15 minutes. Because of this, there are many updates to the SysUtilElementsLog table. Therefore, the clients stop responding due to a very heavy contention.

RESOLUTION
To resolve this problem, you can apply this hotfix or change the SysUtilElementsLog table in the Application Object Tree (AOT) into a temporary table. If you change the SysUtilElementsLog table in the Application Object Tree (AOT) into a temporary table, the SysUtilElementsLog table will be memory resident and not exist in the database. Additionally, the object usage information will not be saved to the database. Therefore, this change basically disables the tracking of object usage functionality. To change the SysUtilElementsLog table in the Application Object Tree (AOT) into a temporary table, follow these steps: 1. Click Application Object Tree . 2. Expand Data Dictionary , expand Tables , and then scroll down to the SysUtilElementsLog table. 3. Right-click the SysUtilElementsLog table, and then click Properties . 4. In the Temporary field, change the value from No to Yes . 5. Click Save all to save the changes. After you do this, the SysUtilElementsLog table will be dropped from the SQL/Oracle database, and will be referenced as a memory-based table.

Hotfix information
A supported hotfix rollup is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site: https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites: Partners https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts Customers https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contac ts_eng.htm In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

MICROSOFT INTERNAL SUPPORT INFORMATION

This hotfix is scheduled to be included with Microsoft Dynamics AX 2009 Service Pack 2.

MICROSOFT INTERNAL SUPPORT INFORMATION

The "Resolution" section states whether this hotfix is available as a hotfix or in the latest service pack. For comparison and testing, the original hotfix is available on the http://hotfix Web site.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps: 1. Review the changes that are documented in the .xpo file. 2. Apply these changes in a test environment before you apply the hotfix in a production environment. For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base: 893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites
No prerequisites are required to apply this hotfix.

Restart requirement
You must restart all AOS services in multiple AOS environment after you apply this hotfix.

File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Application

File name Axpatch.exe Kb959598.xpo Metadata.xml Licensetermsar.rtf Licensetermscs.rtf Licensetermsda.rtf Licensetermsde.rtf Licensetermsen.rtf Licensetermses.rtf Licensetermset.rtf Licensetermsfi.rtf Licensetermsfr.rtf Licensetermshu.rtf

File version Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable

File size 62,296 18,506 70 105,430 91,181 101,277 117,303 102,698 96,270 103,769 108,280 128,730 96,220

Date

Time

Platform

18-Nov-2008 09:09 x86 18-Nov-2008 17:58 Not applicable 18-Nov-2008 17:58 Not applicable 11-Jun-2008 11-Jun-2008 11-Jun-2008 11-Jun-2008 11-Jun-2008 11-Jun-2008 11-Jun-2008 11-Jun-2008 11-Jun-2008 11-Jun-2008 20:12 Not applicable 20:12 Not applicable 20:12 Not applicable 20:12 Not applicable 20:12 Not applicable 20:12 Not applicable 20:12 Not applicable 20:12 Not applicable 20:12 Not applicable 20:12 Not applicable

Licensetermsis.rtf Licensetermsit.rtf Licensetermsja.rtf Licensetermslt.rtf Licensetermslv.rtf Licensetermsnb-no.rtf Licensetermsnl.rtf Licensetermspl.rtf Licensetermspt-br.rtf Licensetermsru.rtf Licensetermssv.rtf Licensetermsth.rtf Licensetermstr.rtf

Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable

109,438 116,560 102,329 124,664 105,949 116,073 112,358 115,773 101,127 141,291 114,262 151,468 102,184 100,011

11-Jun-2008 11-Jun-2008 11-Jun-2008 11-Jun-2008 11-Jun-2008 11-Jun-2008 11-Jun-2008 11-Jun-2008 11-Jun-2008 11-Jun-2008 11-Jun-2008 11-Jun-2008 11-Jun-2008 11-Jun-2008

20:12 Not applicable 20:12 Not applicable 20:12 Not applicable 20:12 Not applicable 20:12 Not applicable 20:12 Not applicable 20:12 Not applicable 20:12 Not applicable 20:12 Not applicable 20:12 Not applicable 20:12 Not applicable 20:12 Not applicable 20:12 Not applicable 20:12 Not applicable

Licensetermszh-hans.rtf Not applicable Axsetupsp.exe Axsetupsp.resources.dll Axsetupsp.resources.dll Axsetupsp.resources.dll Axsetupsp.resources.dll Axsetupsp.resources.dll Axsetupsp.resources.dll Axsetupsp.resources.dll Axsetupsp.resources.dll Axsetupsp.resources.dll 5.0.593.215 5.0.593.0 5.0.593.0 5.0.593.0 5.0.593.0 5.0.593.0 5.0.593.0 5.0.593.0 5.0.593.0 5.0.593.0

1,620,832 18-Nov-2008 09:06 x86 580,464 572,272 576,368 572,272 576,368 572,272 572,272 576,368 572,272 18-Nov-2008 09:05 x86 18-Nov-2008 09:05 x86 18-Nov-2008 09:05 x86 18-Nov-2008 09:05 x86 18-Nov-2008 09:05 x86 18-Nov-2008 09:05 x86 18-Nov-2008 09:05 x86 18-Nov-2008 09:05 x86 18-Nov-2008 09:05 x86

Axsetupsp.resources.dll Axsetupsp.resources.dll Axsetupsp.resources.dll Axsetupsp.resources.dll Axsetupsp.resources.dll Axsetupsp.resources.dll Axsetupsp.resources.dll Axsetupsp.resources.dll Axsetupsp.resources.dll Axsetupsp.resources.dll Axsetupsp.resources.dll Axsetupsp.resources.dll Axsetupsp.resources.dll Axsetupsp.resources.dll

5.0.593.0 5.0.593.0 5.0.593.0 5.0.593.0 5.0.593.0 5.0.593.0 5.0.593.0 5.0.593.0 5.0.593.0 5.0.593.0 5.0.593.0 5.0.593.0 5.0.593.0 5.0.593.0

572,272 572,272 580,464 572,272 572,272 572,272 576,368 576,368 572,272 588,656 572,272 596,848 572,272 568,176

18-Nov-2008 09:05 x86 18-Nov-2008 09:05 x86 18-Nov-2008 09:05 x86 18-Nov-2008 09:05 x86 18-Nov-2008 09:05 x86 18-Nov-2008 09:05 x86 18-Nov-2008 09:05 x86 18-Nov-2008 09:05 x86 18-Nov-2008 09:05 x86 18-Nov-2008 09:05 x86 18-Nov-2008 09:06 x86 18-Nov-2008 09:05 x86 18-Nov-2008 09:05 x86 18-Nov-2008 09:06 x86

Objects that are affected

This hotfix affects the following objects:

\Data dictionary\Extended data types\sysutilelementslogfrequency \Data dictionary\Tables\sysutilelementslog \Reports\Sysutilelementslog

MORE INFORMATION
Microsoft Dynamics AX 2009 can track object usage within the application. You can use this to determine which customized objects are not used, and determine whether these customized objects should be moved into the next version of Microsoft Dynamics AX. This will help code upgrades in the future. The information is stored first on the client, and the SysUtilElementsLog table is updated when any of the following events occur:

15 minutes elapses. A Microsoft Dynamics AX client is opened or closed.

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, THE RELIABILITY OR THE ACCURACY OF THE INFORMATION THAT IS CONTAINED IN THE DOCUMENTS AND THE RELATED GRAPHICS PUBLISHED ON THIS WEB SITE (THE MATERIALS) FOR ANY PURPOSE. THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS. Author: mansourm Writer: v-jozhen Tech Reviewer: mansourm Editor:

APPLIES TO

Windows MorphX Development Suite AXA Axapta Object Server AXA, when used with: Microsoft Dynamics AX 2009

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Keywords: kbMBSoracle kbMBSsqlserver kbsurveynew kbQFE kbMBSMigrate kbMBSPartner

kbHotfixServer kbAutoHotfix KB959598

Query Words:

The trace feature SYSUTILELEMENTSLOG causes useres blocking Intended Audience: kbAudITPRO kbAudDeveloper kbAudKnowledgeWorker

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