Activating the SAP EarlyWatch Alert on Solution Manager 7.

Best Practice for Solution Management

Version Date: November 2008 Contents
Applicability, Goals and Requirements........................................................................... 2 Best Practice Procedure .................................................................................................... 4

Preliminary Tasks .........................................................................................................4 Procedure..........................................................................................................................5 Activating the EarlyWatch Alert in SAP Solution Manager........................................5 Step 1: RTCCTOOL Service Preparation Check .....................................................5 Step 2: Set up of the Service Data Control Center ...................................................7 Step 3: Define your Solution Landscape and allocate the Systems.......................17 Step 4: Access the Results in the SAP Solution Manager .......................................25 Further Information ........................................................................................................ 31

Applicability, Goals and Requirements

To ensure that this Best Practice is the one you need, consider the following goals and requirements.

Goal of Using this Best Practice

SAP EarlyWatch Alert is a tool that regularly provides customers with information about the performance of their SAP systems. It is fully integrated into the SAP Solution Manager, and is included in the maintenance agreement with SAP, at no extra cost. By running and monitoring SAP EarlyWatch Alert you can increase system stability and performance for your entire solution landscape. For this reason, SAP strongly recommends activating SAP EarlyWatch Alert for all productive systems. SAP EarlyWatch Alert gathers performance data using a data collecting mechanism that runs as a background job. This data is sent from the satellite systems to your central SAP Solution Manager system for processing and evaluation. The EarlyWatch Alerts for your satellite systems are also the basis for further analysis, via EarlyWatch Alert for Solutions or via Service Level Reporting. If the overall rating of the SAP EarlyWatch Alert is red, the service results will automatically be sent to SAP Support. If all sessions are rated yellow or green, results will be sent to SAP Support once every four weeks. Since the reports provide a history of a systems performance, EarlyWatch Alert aids the analysis of performance related problems which may occur.

Staff and Skills Requirements

This Best Practice can be applied by any experienced SAP system administrator.

System Requirements
SAP Solution Manager 7.0 ST400 SP15 ST-SER 2008_1 SP3 Satellite system: This Best Practice is based on the use of SDCCN, and so the systems in your system landscape need an SAP R/3 version of 4.0B or higher. Satellites on basis releases below 4.0B can only use SDCC. Regarding data collections in such systems, please see SAP Note 216952. Data sources for EarlyWatch Alert: Depending on the managed system, EarlyWatch Alert can use data which is collected via SDCCN or which is reported into the Solution Manager Diagnostics Tool. For example, the EarlyWatch Alert for a CRM system reads data stored in the Business Intelligence InfoCubes of the Solution Manager Diagnostics. This Best Practice describes the basic steps for systems containing an ABAP stack only, where the administration of the EarlyWatch Alert session data is executed by SDCCN in the satellite system itself. EarlyWatch Alert can also be set up for Java components, such as Enterprise Portals. Prerequisites and setup for this are described separately in a user guide attached to SAP Note 976054.

Duration and Timing

Duration: Assuming you have successfully installed the SAP Solution Manager, and defined the satellite systems, you need approximately half a day per satellite system for the initial implementation of the steps recommended in the central service preparation in SAP Note 91488. In addition, you require around 15 minutes per connected SAP system to set up transaction SDCCN (Service Data Control Center). Timing: Implement the steps from this best practice document prior to the Going Live period of the relevant satellite systems.

Best Practice Procedure

Preliminary Tasks
Before executing this Best Practice, install the SAP Solution Manager and define the satellite systems. To do so, you can use the Set-Up System Landscape wizard in the SAP Solution Manager Implementation Guide (IMG). You can find this under Configuration Basic Settings. It is crucial that the correct component is chosen for each maintained system, as this will determine which checks are executed in the EarlyWatch Alerts and other sessions. For more information, refer to the SAP Service Marketplace at www.service.sap.com/solutionmanager. In each system, apply the steps from SAP Note 91488 (Central Note for Service Preparation). This will ensure that the connections to access the systems directly are set up, that the service tools are up to date, and that the performance collectors and OS collectors run. The SAP Note also points to further notes with specific recommendations for certain SAP components, database platforms and basis releases. SAP Note 1257308 FAQ: Using EarlyWatch Alert is the central note for additional steps specific for certain ST-SER releases and general procedures when using the EarlyWatch Alert.

Procedure
Activating the EarlyWatch Alert in SAP Solution Manager

Step 1: RTCCTOOL Service Preparation Check

Program RTCCTOOL is delivered via addon ST-A/PI (see SAP Note 69455). It is a service tool that establishes a connection to SAP and accesses an up to date list of required actions and SAP Notes which are necessary to prepare your system and to successfully perform a service session. Execute program RTCCTOOL in transaction SE38 to verify that relevant required actions and SAP notes have been successfully implemented. If necessary, import any required updates. All SAP notes displayed with yellow and red traffic lights must be reviewed and implemented. Those displayed with green traffic lights are up-to-date and successfully implemented. (Figure 2.) Addon ST-A/PI also contains data collectors, as well as other tools which are needed to execute service sessions. To enable smooth processing of session data it should be kept up to date in both SAP Solution Manager as well as all satellite systems. For more detailed Information, refer to SAP Note 69455.

Figure 2: Report RTCCTOOL

Step 2: Set up of the Service Data Control Center

The Service Data Control Center (transaction SDCCN) is a service tool that provides you with an overview of your SAP EarlyWatch Alert sessions and controls the data transfer between your satellite SAP systems and the central SAP Solution Manager system. It also controls the data transfer to SAP where applicable. SDCCN also controls the update of the service definitions both on your SAP Solution Manager system and the satellite systems. The basic set up of SDCCN is described below, for further details on set up and use of SDCCN, refer to SAP Note 763561. SDCCN must be set up on the central SAP Solution Manager system as well as all relevant satellite systems. SDCCN is available with addon ST-PI 2005_1. For details see SAP Note 539977.

Prerequisites:
ST-PI 2005_1 must be installed. The newest available support packages for this addon should also be installed. This can be verified using RTCCTOOL, as described above. Destination SAPOSS to SAP must be functional. For more information see SAP Note 33135. The user executing the activation must have the necessary authorizations, that is, role SAP_SDCCN_ALL, containing profile S_SDCC_ADM_N SDCCN can be initialized manually/locally, or centrally from the SAP Solution Manager system.

Manual Initialization of SDCCN

Call SDCCN. When you call SDCCN for the first time, all tabs will be empty. Initialize SDCCN locally via Utilities ->Activate:

Figure 3

This action will trigger several individual processes: Destination SDCC_OSS will be created, as a copy of SAPOSS. AUTO_SESSION_MANAGER (the controlling job for the older tool SDCC) is descheduled where necessary. The customizing settings for the various task types are filled with the default values. A task of the type Maintenance Task and one of the type Service Preparation Check are created. The Task Processor (Job Name /BDL/TASK_PROCESSOR) is created. This is the controlling background job for SDCCN. You will see a log which documents if these steps were executed successfully:

Figure 4

SDCCN now contains 2 tasks:

Figure 5

Defining RFC Destinations for SAP Solution Manager Systems

The SAP Solution Manager system must have RFC destinations that point to SAP. These RFC destinations are used to connect to SAP for various reasons: Forwarding SAP EarlyWatch Alerts with RED ratings to SAP Updating Service Definitions from SAP Checking for data model updates, which include data used during EarlyWatch Alert processing, for example new Hotnews The original RFC Destination is called SAPOSS and should normally already be configured in your system. Otherwise, you can create it using transaction OSS1. If you have problems with RFC destination SAPOSS, see SAP Note 33135. As mentioned above, during initialization, SDCCN creates its own copy of SAPOSS. This copy is called SDCC_OSS. In SDCCN -> Goto -> Settings -> Task specific -> RFC destinations -> Settings -> RFC destinations you can check which destinations SDCCN knows.

Figure 6

At the bottom of this screen you will also find this icon listed destinations.

which can be used to test the

In this list, you can also see which SAP Solution Manager system is flagged as master system. Setting a master system ensures that the satellite system takes the service definitions from the master SAP Solution Manager. It also ensures that during the data collection important information about the satellite can be imported from the SAP Solution Manager system. If a satellite system is connected to several SAP Solution Manager Systems, choosing one of these as "master" will not prevent communication with the other SAP Solution Manager systems. SAP Note 1075827 (Master Flag in SDCCN) contains further details.

SAP recommends that the SAP Solution Manager system itself is also monitored via EarlyWatch Alert. The destinations SDCCN can use for this purpose are either called NONE or SM_<SID>CLNT<nr>_BACK. They must also be listed in the above screen, but must be added after initialization. Destination NONE should already exist in SM59. SM_<SID>CLNT<nr>_BACK can be created as for any other satellite system, as per the description below. If an SAP Solution Manager system has its own *BACK destination flagged as master, the service definitions will automatically be taken from SAP, via SDCC_OSS. However, the setting enables the collection of information about components and so on, as described in SAP Note 1075827, and therefore is still valid.

10

Defining RFC Destinations for the Satellite Systems

Each satellite system must have an RFC destination that points to the SAP Solution Manager system. The RFC connection is used to transfer data collections to the SAP Solution Manager system, for any service session scheduled for delivery in that SAP Solution Manager system. This includes SAP EarlyWatch Alert sessions. The connection to the SAP Solution Manager system must be listed in SDCCN -> Goto -> Settings -> Task specific -> RFC destinations -> Settings -> RFC destinations. The relevant destination is called SM_<SID of SAP Solution Manager>CLNT<nr>_BACK It is generated in the SAP Solution Manager system and, after generation, is automatically entered in SDCCN in the satellite system.

Set up RFC Destinations from SAP Solution Manager to the Satellite Systems

Manual generation of the *BACK destination

The*BACK destination is needed in the SDCCN of the satellite system, to be able to exchange session data with the SAP Solution Manager system. It is created from within transaction SMSY in the SAP Solution Manager system. The following prerequisites are needed: A working dialog connection such as *TRUSTED or LOGIN. Once the *BACK destination is created, these can be deleted again. A communication user for the BACK RFC connection in the SAP Solution Manager system with the following authorization profiles and roles: S_CUS_CMP (SAP_S_CUS_CMP) Read data S_CMSREG (SAP_S_CSMREG) -> Central system repository data S_BDLSM_READ (SAP_S_BDLSM_READ) -> SDCCN data SAP_SV_FDB_NOTIF_BC_ADMIN -> Service Desk messages SAP_SUPPDESK_CREATE -> Service Desk messages

11

If the *BACK RFC connection is created with the RFC Generation function in the system landscape maintenance (SMSY), the system can be set to automatically create an authorized user: 1. Call transaction SMSY. Use icon other object to choose the system to which you want to generate the RFC connection.

Figure 7

2. Double-click the link for the ABAP-based main instance of the system for which you want to generate RFC connections

Figure 8

12

3. Go to change mode. 4. Choose a client in the Clients tab. 5. Choose Generate RFC Destinations

Figure 9

6. Choose the type of RFC connection you wish to generate

Figure 10

13

7. Choose the user options. In the above example, a new user and password will be generated. 8. You can enter the RFC destination of a server group for load distribution in the Attributes group box.

You can find more information in the section RFC destinations of the Security Guide; this can be found at service.sap.com/instguides -> SAP Components -> SAP Solution Manager <current release>

14

Central activation of SDCCN via Transaction SMSY

It is possible to activate the SDCCN in the various satellite systems from within your SAP Solution Manager system. Prerequisites: The user executing the activation has the necessary authorizations in the satellite system, that is, role SAP_SDCCN_ALL, containing profile S_SDCC_ADM_N The license key must be installed in the satellite system The current version of the ST-PI Add-on (ST-PI 2005_1_<Release> or higher) is installed in the satellite system The satellite systems are defined in System landscape maintenance ( SMSY) The prerequisite READ_RFC connection has been generated RFC destination NONE for the SAP Solution Manager system itself is available 1. Choose Environment -> Solution Manager Operations -> Administration SDCCN.

Figure 11

This brings you to a dialog box in which the connected systems and their status are shown. Systems which can be activated are flagged with the symbol Activate. Active systems are flagged with the symbol Execute in the Call SDCCN column. 2. To add a system in the overview, choose Insert. All systems for which you wish to activate SDCCN must be displayed in this overview. In the example below, TT5 has just been added.

Figure 12

3. To activate the Service Data Control Center, click on the Activate symbol:

15

4. In the next screen, we recommend to click Yes, to connect this system to the SAP Support Portal. This will create destination SDCC_OSS

Figure 13

5. If SDCCN was successfully activated, you will get a green rating in column SDCCN Status

Figure 14

6. To call the Service Data Control Center, click Execute. For further information, choose the Information symbol. The dialog box Help is displayed. 7. At this point, you can also decide to make the SAP Solution Manager system the master system for the satellite system. This ensures that the satellite system takes the service definitions from the master SAP Solution Manager. It also ensures that during the data collection, important information about the satellite can be imported from the SAP Solution Manager system. SAP Note 1075827 (Master Flag in SDCCN) contains further details.

16

Step 3: Define your Solution Landscape and allocate the Systems

To be able to monitor a satellite system via SAP EarlyWatch Alert, the system must be integrated into a logical component, which in turn must be integrated into a solution. The following steps must be executed: Create a new solution Create a logical component Add the logical component to the solution Mark systems in logical component which are to be monitored in this solution To assign a system to a logical component and to create a new one, you can also use the wizard Assignment to a logical component which can be started from displaying the system in SMSY. Also, the previously mentioned Set-Up System Landscape wizard will allow you to start it. For a detailed description on how to set up your solution landscape, you can refer to several sources: 1. SAP Solution Manager documentation at service.sap.com/solutionmanager -> Media Library. 2. I Tutor simulation at service.sap.com/rkt-solman -> SAP Solution Manager 7.0 -> Technical roles -> Technology Consultant & System Administrator -> System and Solution Maintenance (SMSY) -> System Landscape (SMSY) - Creating Systems 3. Online documentation of your SAP Solution Manager. A brief overview is given below.

17

Create a Solution
Access the Solution Overview in your SAP Solution Manager system (transaction solution_manager). Click . Enter the name and language of the new solution; then click Continue.

Figure 15

In the next screen, you will get confirmation that the new solution has been created and has been assigned an ID number.

Figure 16

18

Creating a Logical Component:

SMSY or System landscape maintenance, select Logical Components -> Right click -> Create New Logical Components

Figure 17

Fill in the name of the new logical component, choosing a name in the customers name space. Select the correct product, and ensure fields Product Version and Main Instance are filled correctly; then confirm.

Figure 18

19

The next screen shows the newly created logical component, ready to be filled with systems. Click in the cell with the relevant role, and from the F4 help, choose the relevant combination of system and client.

Figure 19

Save your selections once all relevant cells are filled.

20

Assign Logical Components to a Solution

Access the Solution Directory to assign the new logical component to a solution: /nsolution_manager -> Access solution -> Solution Landscape -> Solution Landscape Maintenance

Select which combination of system and client should be monitored in this solution: right click on the relevant cell and choose Put in Solution.

21

In the Solution Directory, you can also check which systems are already included in an established solution.

Figure 20

The systems in the green cells are included in the solution.

22

Continuous Automatic Monitoring:

After the logical component has been added to a solution, the first SAP EarlyWatch Alert session is automatically created for each system marked for monitoring, with the current date as session date. All subsequent SAP EarlyWatch Alert sessions will, by default, be scheduled once a week, on Monday. The sessions each have their own unique session number, which you can see when you hover the mouse over a session in the list of EarlyWatch Alerts for the solution. For monitoring to work, this session number must be shown in the SDCCN of the corresponding satellite system.

The Maintenance Task in SDCCN in each satellite system executes a session refresh to all destinations in the list in SDCCN -> Goto -> Settings -> Task specific -> RFC destinations -> Settings -> RFC destinations.

Figure 21

If the connections work, the sessions are brought into SDCCN in the satellite systems, under the session numbers described above. The log of the Maintenance Task documents this activity as a task of the type Session refresh. Each session in SDCCN for which data is collected and transferred produces a log also. When data has arrived in a session in SAP Solution Manager, you will see this icon in the overview of EarlyWatch Alert sessions, which indicates that the session is ready for processing. The next background job SM:EXEC SERVICES will automatically process the data, that is, execute and rate the EarlyWatch Alert session. If you wish to change the default scheduling of the EarlyWatch Alerts you have to change the settings in the SAP Solution Manager system. Via transaction solution_manager -> <Solution Name>-> Operations Setup -> Solution Monitoring -> EarlyWatch Alert -> Link Setup EarlyWatch Alert you can get to the EarlyWatch Alert Administration area (transaction SOLMAN_EWA_ADMIN). This is based on BSP (Business Server Page) technology from ST400 SP15.

23

Here, you can change the default settings for the session dates; the transfer to SAP and the archiving of the EarlyWatch Alerts (see the Online Help for more information). Here, you can also decide if a system should be included in the EarlyWatch Alert for Solutions.

Figure 22

EarlyWatch Alert for Solutions

The EarlyWatch Alert for Solutions (EWAfS) enables its users to gain an overview of the current status of entire solution landscapes within one consolidated report. This overview includes historical developments, aggregated solution KPIs and detailed statistics about dedicated systems of the solution. The solution-based report consolidates alerts generated by the regular EarlyWatch Alert monitoring services and classifies them, to identify potential areas for improvement, such as performance or stability. EarlyWatch Alert for Solutions is particularly useful for the monitoring of systems which participate in the monitoring of your documented Business Processes. The report tool accesses the Solution Manager Solution Repository where the Business Processes are documented, and so provides a link between standard EWAs and individual core business processes with regard to performance evaluations. As EarlyWatch Alert for Solutions is composed from information contained in the data collections of the individual EarlyWatch Alerts, it must be scheduled after the last individual EarlyWatch Alert for the contributing systems has been processed. If the selection of systems differs from the proposed default selection, you should ensure that all systems relevant for the business process are taken into account in the report. This is based on the assumption that the solution landscape was previously created to reflect the systems participating in the core business processes, and that these core business processes were maintained in the Solution Manager Solution Repository. EarlyWatch Alert for Solutions can then provide a specific evaluation of the performance of these core processes. Otherwise, only the most frequently used transactions are evaluated. The monitoring service EarlyWatch Alert for Solutions depends in some parts on the Solution Manager Diagnostics (SMD) in conjunction with the Solution Manager BI. The reporting capabilities of the EarlyWatch Alert for Solutions are restricted to the products available in the SMD. For details on supported products see SAP Note 1040343. All other products and product releases will not have report output.

24

EarlyWatch Alert for Solutions also requires the following minimum prerequisites in the SAP Solution Manager: ST-SER 700_2008_1 ST Release 400, Support Package SP15 Further information about EarlyWatch Alert for Solutions can be found in SAP Note 1040343. More information is also in the RKT Learning Maps for SAP Solution Manager: Service.sap.com/rkt-solman -> SAP Solution Manager 7.0 -> Technical roles -> Technology Consultant & System Administrator -> -> EarlyWatch Alert (EWA), Service Level (SL) and Solution Reporting -> SAP EarlyWatch Alert for Solutions Introduction.

Step 4: Access the Results in the SAP Solution Manager

To view the reports for both SAP EarlyWatch Alert and EarlyWatch Alert for Solutions in your SAP Solution Manager system, access the relevant solution, then choose Operations -> Solution Monitoring -> EarlyWatch Alert

Figure 23

All of the SAP EarlyWatch Alert sessions which were generated for all systems in this solution are displayed.

25

All the SAP EarlyWatch Alert sessions are assigned a rating. You can access a HTML version of the report for any session with a rating by clicking on the link next to the rating icon. The HTML reports are not stored. You also have the possibility of generating a permanent Word report, by clicking on the Word icon. . To access the actual checks of an individual EWA session, click on this icon If a session with a scheduled date of more than one day in the past has not been rated, it will be assigned an overdue icon. . Clicking on the link for this session will bring you to a screen from which you can access SDCCN in the satellite system, to check if there are any problems with the settings there.

Figure 24

26

Automatic Emailing of Reports

It is also possible to have the reports emailed automatically to nominated email addresses. This can be set up either for the entire solution or for individual systems. Entire Solution 1. Call the SAP Solution Manager (transaction SOLUTION_MANAGER). 2. Open the solution. 3. Choose Edit - Automatic E-mail transmission. A dialog box is displayed. 4. Choose Create E-mail. A second dialog box is displayed. 5. Select a session name and report type from the Input Help, and specify an e-mail address. 6. Confirm. 7. The session type and the e-mail address are displayed in the first dialog box. Click on to leave.

Figure 25

Individual systems 1. Access the maintenance view of table DSWP_SYS_EMAIL 2. Choose New Entries 3. Enter the following values: Object ID (use F4 help to select solution) SAP system ID (use F4 help) E-Mail address 4. Save your entries.

As soon as the next session is rated, a report will be sent to the specified e-mail address.

27

Additional sessions:
If you wish to check if any changes you made to a satellite have an effect on the EarlyWatch Alert report for that satellite system, you do not need to wait for next weeks regular EarlyWatch Alert session to be executed. Instead, you can create an additional session:

Figure 26In

the next screen, you can select for which satellite system in this solution you wish to create the session, and which type of session you wish to create.

Figure 27

After you have selected a date for your additional session, it will appear in the overview of sessions, together with the regular periodical sessions. At the bottom of the screen, you will see a message stating the session number of the additional session:

If you wish to execute this session immediately, access SDCCN in the satellite system. From the To do tab choose Task -> Create -> Refresh sessions. Choose the relevant *BACK destination, and choose to execute this task Now.

28

Figure 28

This will create an individual task Session refresh which will be executed as soon as a background process becomes available.

The session refresh will bring the new additional session into the SDCCN overview of tasks To do. You can then mark this session, and via Edit Start now force an immediate start of the data collection and transfer.

Figure 29

You can check the session log for the progress of the task. Once the data transfer to the *BACK destination has been completed, you can go back to the SAP Solution Manager system to force an immediate processing of the data. Refresh the overview of EarlyWatch Alert sessions. The additional session should now show the icon indicating that data is available: Click on the link for this session to get to the next screen: .

29

Figure 30

If you select Start service processing all EarlyWatch Alert sessions in this solution which have data available will be processed. At the end of this job the additional session you created will also have a rating. You can then access the report as described above.

30

Further Information
Useful Notes
SAP Note 1257308 SAP Note 1170668 SAP Note 91488 SAP Note 1172939 SAP Note 976054 SAP Note 569116 SAP Note 930747 SAP Note 69455 SAP Note 539977 SAP Note 763561 SAP Note 1075827 SAP Note 216952 SAP Note 762696 SAP Note 33135 SAP Note 1040343 FAQ: Using EarlyWatch Alert The role of SAP Solution Manager in Remote Service Delivery SAP Support Services: Central preparation note Technical prerequisites for remote service delivery in SSM Availability of EWA for Non ABAP components Release strategy for Solution Manager Service Tools (ST-SER) Service Delivery on SAP Solution Manager (Recommended Notes) Service tools for Applications ST-A/PI (ST14 & RTCCTOOL) Release strategy for Add-On ST-PI Service Data Control Center (SDCCN) - FAQ Master flag in SDCCN Service Data Control Center (SDCC) - FAQ Grey rating for EarlyWatch Alert Guidelines for OSS1 EarlyWatch Alert (EWA) for Solutions

Useful components:
SV-SMG-SYS: SV-SMG-OP: Problems in defining a system in transaction SMSY Problems which may occur during the creation of the EarlyWatch Alerts in the SAP Solution Manager system Problems with SDCCN

SV-SMG-SDD:

SV-SMG-SER-EWA: Questions regarding the content of the EarlyWatch Alert reports BC-UPG-ADDON: XX-SER-NET: Questions which occur during the implementation of addons Questions regarding destination SAPOSS

Once the EarlyWatch Alert is set up and running there may be problems which may occur later on in the life cycle of a satellite system. The EarlyWatch Alert report section Service Preparation gives detailed information about which problem occurred, and which corrective steps can be taken.

Background Information and References

You can find more information about the SAP EarlyWatch Alert Service in the SAP Service Marketplace under the quick link EWA (http://www.service.sap.com/ewa). More information about the SAP Solution Manager in the SAP Service Marketplace under the quick link solutionmanager (http://www.service.sap.com/solutionmanager).

31

 Copyright 2008 SAP AG. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, WINDOWS, NT, EXCEL, Word, PowerPoint and SQL Server are registered trademarks of Microsoft Corporation. IBM, DB2, OS/2, DB2/6000, Parallel Sysplex, MVS/ESA, RS/6000, AIX, S/390, AS/400, OS/390, and OS/400 are registered trademarks of IBM Corporation. ORACLE is a registered trademark of ORACLE Corporation. TM INFORMIX-OnLine for SAP and Informix Dynamic Server are registered trademarks of Informix Software Incorporated. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. HTML, DHTML, XML, XHTML are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology. JAVA is a registered trademark of Sun Microsystems, Inc. JAVASCRIPT is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. SAP, SAP Logo, R/2, RIVA, R/3, ABAP, SAP ArchiveLink, SAP Business Workflow, WebFlow, SAP EarlyWatch, BAPI, SAPPHIRE, Management Cockpit, mySAP.com Logo and mySAP.com are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other products mentioned are trademarks or registered trademarks of their respective companies. Disclaimer: SAP AG assumes no responsibility for errors or omissions in these materials. These materials are provided as is without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP shall not be liable for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. SAP does not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within these materials. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third party Web pages nor provide any warranty whatsoever relating to third party Web pages.

32