Banker customer relationship,is just a special contract where a person entrusts valuable items with another person with

an intention that such items shall be retrieved on demand from the keeper by the person who so entrust. Thus the banker is the one who is entrustd with the above mentioned valuable items,whie the person who entrust the items with a view to retrieving it on demand is called the customer. The relationship is thus based on contract.It is based on certain terms and conditons.For instance,the customer has the right to collect his deposit on demand personally or by proxy.The banker too is under obligation to pay, so long the proxy is duly auhorised by the customer It has a semblance of creditor /debtor relationship.Thus the customer is the creditor who has the right of demand on the money from the banker.As long as the banker is keeping the customer items,the banker is indebted to the customer. The elationship is also fiducial.The terms and conditons governing the relationship should not be leaked to a third party,particularly by the banker.Also the items kept should not be released to a third party without due authorisation by the customer. Banker customer relationship,is just a special contract where a person entrusts valuable items with another person with an intention that such items shall be retrieved on demand from the keeper by the person who so entrust. Thus the banker is the one who is entrustd with the above mentioned valuable items,whie the person who entrust the items with a view to retrieving it on demand is called the customer. The relationship is thus based on contract.It is based on certain terms and conditons.For instance,the customer has the right to collect his deposit on demand personally or by proxy.The banker too is under obligation to pay, so long the proxy is duly auhorised by the customer It has a semblance of creditor /debtor relationship.Thus the customer is the creditor who has the right of demand on the money from the banker.As long as the banker is keeping the customer items,the banker is indebted to the customer. The relationship is also fiducial.The terms and conditons governing the relationship should not be leaked to a third party,particularly by the banker.Also the items kept should not be released to a third party without due authorisation by the customer.

Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business wont be profitable for long. Good customer service is all about bringing customers back. And about sending them away happy happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers. If youre a good salesperson, you can sell anything to anyone once. But it will be your approach to customer service that determines whether or not youll ever be able to sell that person anything else. The essence of good customer service is forming a relationship with customers a relationship that that individual customer feels that he would like to pursue. How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly; You will be judged by what you do, not what you say. I know this verges on the kind of statement thats often seen on a sampler, but providing good customer service IS a simple thing. If you truly want to have good customer service, all you have to do is ensure that your business consistently does these things: 1) Answer your phone. Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business. (Notice I say someone. People who call want to talk to a live person, not a fake recorded robot.) For more on answering the phone, see Phone Answering Tips to Win Business. 2) Dont make promises unless you WILL keep them. Not plan to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception. If you say, Your new bedroom furniture will be delivered on Tuesday, make sure it is delivered on Tuesday. Otherwise, dont say it. The same rule applies to client appointments, deadlines, etc.. Think before you give any promise because nothing annoys customers more than a broken one. 3) Listen to your customers. Is there anything more exasperating than telling someone what you want or what your problem is and then discovering that that person hasnt been paying attention and needs to have it explained again? From a customers point of view, I doubt it. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.

4) Deal with complaints. No one likes hearing complaints, and many of us have developed a reflex shrug, saying, You cant please all the people all the time. Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service. 5) Be helpful - even if theres no immediate profit in it. The other day I popped into a local watch shop because I had lost the small piece that clips the pieces of my watch band together. When I explained the problem, the proprietor said that he thought he might have one lying around. He found it, attached it to my watch band and charged me nothing! Where do you think Ill go when I need a new watch band or even a new watch? And how many people do you think Ive told this story to? 6) Train your staff (if you have any) to be ALWAYS helpful, courteous, and knowledgeable. Do it yourself or hire someone to train them. Talk to them about good customer service and what it is (and isnt) regularly. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, I dont know, but so-and-so will be back at... 7) Take the extra step. For instance, if someone walks into your store and asks you to help them find something, dont just say, Its in Aisle 3. Lead the customer to the item. Better yet, wait and see if he has questions about it, or further needs. Whatever the extra step may be, if you want to provide good customer service, take it. They may not say so to you, but people notice when people make an extra effort and will tell other people. 8) Throw in something extra. Whether its a coupon for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting. And dont think that a gesture has to be large to be effective. The local art framer that we use attaches a package of picture hangers to every picture he frames. A small thing, but so appreciated. If you apply these eight simple rules consistently, your business will become known for its good customer service. And the best part? The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!

Banker An individual who is engaged in the business of banking. Historically, but less so today, private persons or partnerships could carry on the business of a bank; mostly receiving monies on deposit, paying interest on those deposits, and extending loans of those monies to third-paryies at a higher rate of interest. In 1899, the United States Supreme Court (Austen) used these words: "A banker ... is a trader who buys money, or money and debts, by creating other debts, which he does with his credit - exchanging for a debt payable in the future one payable on demand. "The first business of a banker is not to lend money to others, but to collect money from others. "A banker (is) a dealer in capital, or, more properly, a dealer in money. He is an intermediate party between the borrower and the lender. He borrows of one party and lends to another."

The essence of excellent customer service is listening attentively, answering confidently and the ability of assuring your customers that they come absolutely first. I worked in the service industry for about four years and while the job demands the very best of your patience, what really made it all worth a while at the end of the day were the heartfelt thankyou's I got from my customers and ofcourse their appreciation. The difference between good customer service and excellent customer service lies in catching the pulse of your customer; understanding what your customer wants is vital. Once you have understood his or her needs or request then it all depends on how fast, how accurate and how simply you can comply with those demands and if you can make all of this look effortless then you will have a winner on your hands. And never forget "customer allways comes first and is always right".

Banker And Customer Relationship

1. Banker and Customer Relationship 2. Banker and Customer Relationship o The relationship between the banker and customer is very important. Both serve the society to grow and the economy to expand. o Before we discuss the relationship between the banker and the customer, it seems necessary that the two terms banker and customer are made clear, 3. What is the meaning of Banker? o A banker is a dealer in capital or more properly a dealer in money. o He is an intermediate party between the borrower and the lender. He borrows from one party and lends to another. o Banking has been defined as Accepting for the purpose of lending or investment of deposits of money from the public, repayable on demand or otherwise and withdrawals by check, draft, order or otherwise. 4. What is the meaning of a Customer? o A customer is a person who maintains an account with the bank, without taking into consideration the duration and frequency of operation of his account. 5. o To constitute a customer of the bank. One should have an account with the bank. One should deal with the bank in its nature of regular banking business. One should deal with the bank without consideration of the duration and frequency of operation of his account. 6. Banker and Customer Relationship o The relationship between the banker and customer is very important. It is generally studied under the following two heads. General Relationship Special Relationship 7. General Relationship o Debtor and Creditor: o The true relationship between banker and customer is primarily of a debtor and creditor. o When customer deposits money with a bank, the bank then is the debtor and the customer is the creditor. 8. o The customer expects from the bank that His money will be kept safe by the bank It will be returned on demand within business hours The money will be intact and safe and will give some thing by the way of return (interest). 9. o The position is reversed if the customer is advanced loan then the banker becomes creditors and the customer is debtors.

10. Special Relationship o Principal and agent: o The special relationship between the customer and the banker is that of principal and agent. o The customer (principal) deposits checks, drafts, dividends for collection with the bank. o He also gives written instructions to the bank to purchase securities, pay insurance premium, installments of loans etc on his behalf. o When the bank performs such agency services, he becomes an agent of his customer. 11. Bailer and Bailment relationship o A bailment is the delivery of goods in trust. A bank may accept the valuables of his customer such as jewellary, documents, securities for safe custody. o In such a case the customer is the Bailer and the bank is bailee. 12. o The bank (bailee) charges a very small amount as service charges for safe custody of the valuables from his customer (bailer). o This relationship between the bank and the customer as bailee and bailer started from the days of earlier goldsmiths. 13. Pawner and Pawnee: o When a customer Pledge goods and documents as security for an advance he then become Pawner (Pledger) and the bank becomes the pawnee (pledgee). o The pledged goods are to be returned intact to the pawner after the debt is repaid by him. 14. Mortgager and Mortgagee relationship: o Mortgage is the transfer of an interest in specific immovable property for the purpose of securing the payment of money advanced or to be advanced by way of loan. o When a customer pledges a specific immovable property with the bank as security for advance, the customer becomes mortgager and banker is the mortagee. 15. Bank as a trustee o The bank act as a trustee for his customer in those cases where he accept securities and other valuables for safe custody. o In such cases the customer continues to be the owner of the valuables deposited with the bank. 16. Executer, attorney, guarantor o The bank also acts as executor, attorney and guarantor for his customer. 17. o RIGHTS AND DUTIES OF THE o CUSTOMER TOWARDS THE BANKER 18. o The main rights and duties of a customer towards the banker in brief are as under:

Rights of a customer: A customer who has deposited money can draw check on his account up to the extent of his credit balance or according to overdrawing limit sanctioned by the bank. 19. A customer has the right to receive statement of accounts from the bank. A customer has the right to sue the bank for compensation of a wrongful dishonor of his check. A customer has a right to sue and demand compensation if the bank fails to maintain the secrecy of his account. 20. Duties of a customer It is the duty of the customer to present checks and other negotiable instruments during the business hour of the bank. The instruments of credit should be presented by the customer with in due time from their dates of issue. A customer must keep the check books issued by the bank in safe custody. In case of theft or loss, it is the duty of the customer to report the matter immediately to the bank. 21. A customer should fill the check with utmost care. If a customer find any forgery in the amounts of the check issued by him. It should then immediately be reported to the bank. 22. o RIGHTS AND DUTIES OF THE o BANKER TOWARDS THE CUSTOMER 23. o Duties or obligations of a banker towards the customer 24. To honor a customers check: o The banker is to honor the check of the customers provided the check are: Properly drawn The customer has balance to his credit The loan contract has been signed There is no legal bar or restriction attaching to the customers funds. 25. Standing orders o It is the duty of the bank to abide by the standing orders of the customers in making periodical payments on his behalf such as club, library, insurance premium etc. 26. Secrecy of the customers account o The bank owes a contractual duty not to disclose the customers financial position without his consent. o However the obligation of secrecy is not considered essential on the following occasions. 27. When a banker is required to give evidence in the court.
o

When there is national emergency and disclosure is essential in the public interest. When there are clear proofs of treason to the state When a consent is given by the customer to provide information for the preparation of balance sheet. 28. Garnishee order (order of the court) o It is the duty of the banker to abide by the order of the court (garnishee order) and attached the funds of the customer to the creditors who has obtained the order in his favor. 29. Rights of a banker Right to set off: It is a right of the banker to adjust his outstanding loans in the name of the customer from his credit balance of any of the accounts he is maintaining with the bank. 30. Right to charge interest, commission etc It is the right of the banker to charge interest commission etc according to the rates for the services the banker has rendered to the customer as agent, trustee etc. 31. Right to lien A banker has the right to retain the property belonging to the customer until the debt due from him has been paid.