THOMAS J.

JACKSON, II
5504 Phelps Luck DR Columbia, MD 21045 tjackson@digitalyfe.com tjj.digitalyfe.com 202.369.3014

QUALIFICATIONS PROFILE
Qualified and competent Network Engineer experienced in providing technical engineering services for small, corporate and government organizations. Expertise in engineering, designing, implementing and troubleshooting Local Area Networks (LAN) and Wide Area Networks (WAN) Proficient in configuring, and troubleshooting OSPF, EIGRP and BGP routing protocols. Adept in building solid customer relationships, utilizing initiative and interpersonal skills to achieve desired results. Strong technical aptitude, applying logic, analysis, and sound judgment to proactively resolve problems. Skilled in providing comprehensive user training and support as well as conveying technical concepts for non-technical users. Readily adapt to changing environments and grow with cutting-edge technologies to achieve beyond expectations in every endeavor.

ACTIVE CLEARANCE LEVEL: TOP SECRET SCI TECHNICAL BACKGROUND

Hardware: Juniper Devices, Cisco Devices, Extreme Devices, Enterasys Devices, Marconi, Fluke One-Touch Series X, OTDR (Optical Time Domain Reflectometer), NetCool, Remedy, Microsoft Active Directory, Microsoft Office Suite, HP Open View, Microsoft Systems Management Server, Lotus Notes Windows 7/ XP/ Vista, Microsoft Server 2003, Unix, Mac OS X, Linux Certified Taclane Systems Operator, Category 6 Cable Certified, Certified Fiber Technician, Certified Cable Systems Technician, Certified Biometrics Expert (Huachuca)

Software: Platforms: Certifications:

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THOMAS J. JACKSON, II
5504 Phelps Luck DR Columbia, MD 21045 tjackson@digitalyfe.com tjj.digitalyfe.com 202.369.3014

PROFESSIONAL EXPERIENCE
IDEAL INNOVATIONS (I3)IRAQ Biometric Field Service Technician II (Top Secret SCI Clearance) Contract with Tactical Biometric Cell - Iraq. Provided tactical support services for the Biometrics Identification System for Access (BISA) and the Biometric Identification Device (BID) clients and servers. Responsible for the identifying and resolving, network connectivity issues, implementation of software and hardware upgrades for T710 Biometric Servers, Biometric Automated Toolset laptops and maintenance for the Handheld Interagency Identification Detection Equipment (HIIDE). Coordinated with PoCs throughout Iraq on scheduling site surveys, equipment requirements and maintenance. Maintained and ensured data integrity for Biometric SQL server databases. Key Achievement: 03/11 Present

Lead site tech at Balad AFB in Iraq. Installed, configured and maintained multiple BISA servers at Entry Control Checkpoints. Trained personnel on how to operate and troubleshoot the Biometric Identification Device and with the BISA enrollment kit.
IDEAL INNOVATIONS (I3)AFGHANISTAN Biometric Field Support Engineer (Top Secret SCI Clearance) Contract with Tactical Biometric Systems. Provided tactical support services for the Biometrics Automated Toolset (BAT), Biometrics Identification System for Access (BISA) and the Handheld Interagency Identification Detection Equipment (HIIDE) clients and servers. Responsible for the identifying and resolving, network connectivity issues, implementation of software and hardware upgrades of Servers, Biometric Automated Toolset laptops and maintenance for the Handheld Interagency Identification Detection Equipment (HIIDE). Maintained and ensured data integrity of SQL databases. Key Achievement: Coordinated with military personnel, CIA and State Department in implementing higher 07/09 10/10

security measures for access on to multiple compounds and identifying hostiles.

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THOMAS J. JACKSON, II
5504 Phelps Luck DR Columbia, MD 21045 tjackson@digitalyfe.com tjj.digitalyfe.com 202.369.3014

LOCKHEED MARTINPENTAGON, Arlington, VA Senior Network Engineer (Top Secret SCI Clearance) Contract with Information and Technology Association.

05/04 07/09

Providing tier 2 and 3 network support for all government organizations supported by Information and Technology Association. Manage large enterprise networks using HP Openview, Net Cool, Cisco Works 2000, and associated tools. Support clients in installing, operating, maintaining, administering, documenting, and managing local/wide area networks. Identify, analyze, and resolve moderately to highly complex network problems. Provides network monitoring of ATM and Gigabit Ethernet backbone for local and remote management of network devices, to include all families of Cisco switches and routers, ATM Fore Switches, Extreme, Xylan/Omni, Juniper switches and routers. Create and track network anomalies utilizing Remedy for trouble tickets and outages. Key Achievement: Evaluated network performance using recommended solutions and fix actions. hardware/software diagnostic tools,

Recommended, developed, and implemented cost-effective technology solutions for multiple government organizations. Implemented and maintained encryption devices deployed throughout multiple government organizations.

KFORCE STATE DEPARTMENT, Washington, DC Help Desk Technical Consultant (Top Secret Security Clearance)

05/04 05/05

Member of the migration team charged with migrating customer PCs from Windows NT to Windows XP. Troubleshot customer issues using Active Directory and SMS. Develops and conducts tests to demonstrate system performance and conformance with specifications. Assist in establishing systems administration procedures for local and remote administration of networks. Develops and deploys solution for new customer requirements. LOCKHEED MARTINPENTAGON, Arlington, VA Senior Network Engineer (Top Secret Security Clearance) Contract with Information and Technology Association. Directly accountable for coordinating, installing, and engineering a wide array of hardware and software specifications. Gather requirements, identifying, assessing, and defining varied user needs. Perform technical research and analysis, formulating cost estimates that align with customized client strategies. Plan and execute installations and terminations of Cat 5e/6 and Fiber Optic Cables. Improve network performance by securing cable trays, patch panels, racks, and cabinets. Configure and activate switch ports in accordance with customer VLAN. Key Achievement: Assessed situational challenges and make sound recommendations for LAN/WAN hardware and software installation, administration, and support. 01/01 05/04

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THOMAS J. JACKSON, II
5504 Phelps Luck DR Columbia, MD 21045 tjackson@digitalyfe.com tjj.digitalyfe.com 202.369.3014

PROSOFT SOLUTIONS, INC DISA, Arlington, VA Senior Network Administrator (Secret Security Clearance) Contract with Defense Information Systems Agency.

05/00 01/01

Key member of Site Support Team charged with installing, configuring, and maintaining workstations with Windows NT 4.0 on network. Refurbished and reconfigured existing PCs to efficiently integrate with Windows NT 4.0. Improved systems performance by downloading and installing NT supported video, audio, and NIC drivers from Internet. Updated PCs by installing new hard drives, NIC cards, video, and audio cards. Engaged in a broad range of technical modification and support functions, including re-partitioning hard drives for NTFS, configuring network connections, establishing user accounts, and migrating user files. Key Achievements: Resolved daily systematic and operational malfunctions, supplying helpdesk with periodic assistance. Maximized PC usage and capabilities by providing in-depth end user training and support. ARMY, Cheltenham, MD 31L - Wire Systems Technician (Secret Security Clearance) Provided technical expertise for proper installation, operation, and functionality of 31L cable and wire systems in unit level maintenance. Rendered appropriate and expedient services to ensure optimal performance of Digital Group Multiplexers, Remote Multiplexing Combiners, repeaters, restorers, voltage protection devices, telephones, test stations, intermediate distribution frames, and related equipment. Propelled smooth operations, configuring, troubleshooting, and debugging digital group multiplexers and remote multiplexing combiners. Key Achievements: Maintained overall system integrity, diagnosing, troubleshooting, analyzing, and resolving complex and/or unusual hardware and software issues. Facilitated communications by establishing WAN using Fiber Optic Cable Transmission Systems from shelter to shelter communication links in Unix Sun environment. 04/98 03/03

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THOMAS J. JACKSON, II
5504 Phelps Luck DR Columbia, MD 21045 tjackson@digitalyfe.com tjj.digitalyfe.com 202.369.3014

EDUCATION
A.A.S. in Computer Systems and Networking Technology; 1998 COMPUTER LEARNING CENTER, Alexandria, VA Wire Systems Technician Program; 1998 U.S. ARMYAdvanced Individual Training, Fort Gordon, GA Academic Achievements & Projects: Demonstrated the following competencies in TCP/IP based network using Ethernet LAN media: Built and tested a Category 5 UTP straight-through patch cable using 568B pin-outs as well as console cable using rollover pin-outs. Strong understanding of IP addressing and subnet masking scheme for a Class B network with multiple sub networks. Enabled routers for login and passwords for console and VTY (Telnet) lines. Interfaced Layer 1 and 2 devices to router Ethernet interfaces. Set-up workstation for TCP/IP communications and connected to Ethernet router interface. Configured router serial interfaces, using PPP encapsulation. Routed IP traffic by configuring routers and using IGRP distance vector routing protocol. Boosted network security by developing and implementing IP Access Control Lists. Ensured smooth network traffic flow using ping, Telnet, trace route, CDP neighbors, and debug commands.

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