Syllabus 2008 Time Allowed : 3 Hours Full Marks : 100

The figures in the margin on the right side indicate full marks. SECTION I Answer Question No. 1 which is compulsory and any one from the rest. Marks 1. Do you agree with the following statements? Write "Yes" or "No", giving proper reasoning in support of your answer. No marks will be awarded if only "Yes" or "No" is mentioned. (a) Organisations invade us and shape our destinies. (b) Organisations are made of people, systems, procedures and objectives. (c) Organisation is not a process. (d) Organisation is a structure. (e) Delegation of authority can also be termed as delegation of responsibility. (f) Conflict has only dysfunctional aspect. (g) The need for joint decisionmaking is the only source of intergroup conflict. (h) Behavioural approach is multidimensional and interdisciplinary in nature. (i) Recruitment Sources are always external. 2. Explain the contributions of Henry Fayol in the filed of management thought. 3. Discuss the important external sources of recruitment. SECTION II Answer Question No. 4 which is compulsory and any three from the rest. 4. (a) Match the statement under column I with appropriate statement under column II: Column I Column II (i) Line (A) Line managers often resist ideas (ii) Organisation (B) Technique of management (iii) Staff personnel (C) Military or scalar organisation (iv) Decentralisation (D) Psychological Phenomenon (v) Delegation (E) Net profit or net loss (vi) Planning (F) Reduction of burden on top (vii) Attitudes (G) management (viii) Bottom line (H) Intellectual Process (ix) Top line (I) Ownership of factors of production 2x13
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(x) Change (xi) Motivation (xii) Capitalism (xiii) Navratans Grapevine (b) Fill in the blanks.

(J) Informal Communication (K) Sales (L) Stick and carrot approach (M) Resist Public Sector Undertakings 1x6
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(i) Authority should be __________ with responsibility. (ii) Setting goals and objectives is the first step in the __________ (iii) Authoritarianism refers to __________ of authority. (iv) The ownership of any company vests in __________ . (v) During suspension the employee receives a __________ . (vi) __________ is called the father of Scientific Management. (c) State what the following abbreviations stand for: (i) MIS (ii) MBO (iii) PERT (iv) CPM (v) KSFs (vi) OJT (d) Define, in just a sentence, the following: (i) Misconduct (ii) Layoff (iii) Scalar Chain (iv) Equity (v) Contingency Approach 5. Discuss the challenges before future Managers. 6. What do you mean by conflict? Are there some positive aspects of conflicts? 7. What is meant by change? Why employees resist change? 8. Write short notes on any three of the following: (a) Development of Leadership Ability of Managers. (b) Communication Process (c) Control Process (d) Singleuse plans (e) Psychological Incentives. 9 9 9 3x3 1x5 1x6

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