A WORKSHOP ON

EUREKA! CREATIVE
PROBLEM SOLVING &
ANALYTICAL THINKING
SKILLS
20th & 21st OCTOBER 2008
Training Program – Designed for anyone at any level who wants to unleash his or her creativity
and that of others to help generate fresh ideas, solve problems and make better decision.

Program Introduction

This workshop is designed to provide executives and managers a theoretical foundation and
practical application for understanding how to embrace the power of knowing themselves and
thus applying it to solving problems in a creative way. The skills can be used to guide their
companies as well as themselves in a positive forward motion. Through the introduction the
MBTI personality understanding and 6 key creativity tools, participants will learn the skills vital to
becoming effective and efficient in to today's changing corporate environment.

Program Objectives

Upon completion of the workshop, participants should be able to:

 Inculcate the knowledge of their own thinking modalities and how these play a role in
decision-making

 Help participants analyze the thinking modalities of those involved in the problem and how
these modalities could have a causal or supporting effect in the problem

 Increase their awareness of creative problem solving steps and problem-solving tools

 Distinguish root causes from symptoms to identify the right solutions for the right problem

 Improve their problem-solving and decision making skills through identifying their own
problem solving style

 Improve their ability to participate in and communicate about a collaborative Problem-

solving process

Methodology
The workshop will not only be instructional but also requires the involvement and interaction
from the participants, as experiential leaning would be the main method used throughout the
workshop.

Workshop Agenda

Day 1: Monday 20th October 2008 10.30am Session 8: Problem Solving

Tool: Forced New
Connections – Random Word
9.00am: Welcome and Introductions 11.30am Session 9: Problem Solving
9.15am: Ground Rules and Icebreaker Tool: Breaking the Rules
9.45am: Session 1: How Your Brain 1.00pm Lunch Break
Works 2.00pm Session 9: Problem Solving
10.30am: Tea Break Tool: The Six Thinking Hats
10.45am: Session 2: Understanding 3.30pm Break
Personality - Key To Problem 3.45pm Session 10: Problem Solving
Solving: Tool: Mind Mapping
How Do You Get Your Energy: 4.15pm Session 11: Problems Solving
The Introvert and Extravert Tool: Directed Creativity
Modality 4.45pm Recap and Wrap up
12.30pm: Lunch Break 5.00pm End of Day 2
1.30am: Session 3: Understanding
Personality - Key to Problem
Solving: Workshop Structure
How Do You Take In
Information: The Sensing and SESSION 1: How Your Brain Works:
Intuitive Modality The Basis of Problem Solving
2.30pm: Session 4: Understanding
Personality - Key To Problem  Participants will be given a briefing
Solving: and fun exercises to better
How Do You Make Decisions: understand the workings of the
The Thinking and Feeling brain and how we think the way we
Modality think.
3.30pm: Tea Break  The left brain and right brain
4.45pm: Recap and Wrap up concept will be explored.
5.00pm: End of Day 1
 The participants will also be lead to
link the understanding of the brain
to understanding its relation to
Day 2: Tuesday 21st October 2008
problem solving

9.00am Welcome Back Recaps and SESSION 2: Understanding

Recalls Personality - Key to Problem Solving:
9.15am Session 6: Enhancing How Do You Get Your Energy: The
Creative Problem Solving and
Introvert and Extravert Modality
Creative Thinking Skills –
Theory and Tools
9.30am Session 7: Problem Solving
Tool: Brain Storming
10.15am Break
  The participant will first understand
what preference is and how both our
introverted and extroverted
personality is prevalent in all of us.
 Understand that introverted and
extroverted customer react
differently to different situations.
 Better understand how to handle
each type of personality by first
understanding and balancing our
own personality thus solving
problems using better
understanding of people of these
modalities.
SESSION 3: Understanding
Personality - Key to Problem Solve:
How Do You Take In Information: The
Sensing and Intuitive Modality
 Understand how people take in
information and learn to work with
people with these kinds of
personalities.
 Participant will be able to see others
as how they see themselves and to
understand why some people take
action and some don’t.
 The better be prepared to ensure
that when giving instructions and
handling problems, the information
provided meets different people’s
ability to understand and absorb the
message and act upon them.
SESSION 4: Understanding
Personality - Key To Problem Solving:
How Do You Make Decisions: The
Thinking and Feeling Modality
 Participants cultivate the
fundamentals to interpret how people
make decisions and how you can
impact their decisions.
 To understand why some people solve
problems based logically decisions
and some based on pure feelings.
 To make the correct appeal to the
person’s logical or emotional self.
SESSION 5: Understanding
Personality - Key To Problem Solving:
How Do You Orientate Your Life: The
Judging and Perceiving Modality
 Participants cultivate the
fundamentals on how people
orientate their lifestyle and work
towards you and use careful
consideration or impulse to solve
problems
 To better understand our how
people work and manage their life,
in proper structure or on a ad hoc
basis
 To understand why people
procrastinates and do things last
minute.
SESSION 6 - 11. Creative Thinking
Tools
 Experience and discover 6 different
tools to better solve problems and
generate ideas
 Tools would include: Brainstorming,
Forced New Connections – Random
Word. Breaking the Rules.
6Thinking Hats, Mind Mapping and
Directed Creativity.
 Participants will experience
firsthand how to utilize these tools
and to use them on actual problem
solving scenarios of the company.
ABOUT THE PROGRAM LEADER
Fabian Fidelis is the CEO and Principal
Trainer of ProActive Training and Author of
the Worldwide Distributed book entitled
The Tao of Talking: The Speakers Tenets
Towards Charisma. He is a Certified Trainer
with PSMB has over 13 years experience
as a senior manager in the Hospitality
Industry specializing in Management,
Customers Service, Marketing,
Management and Creative Thinking and
Problems Solving. He has been a
Hospitality Management Lecturer with
Sunway University College from 1998 to
2005 and has made an impact on
thousands of students since the start of his
academic career.
Fabian has been appointed to be an
Assessor for the Doctors and Medical
Officers in the area of Teambuilding for the
Ministry of Health and regularly runs
programmes for them. He also was
appointed as Managing Change Trainer to
conduct Change Management
programmes for the executives and
managers of Maybank Fortis currently
undergoing merger process. He also
lectures to Hotel General Managers and
Senior Hospitality Managers taking their
MBA with the Tourism Institute of Australia.
Prior to being an academician, Fabian held
the position of Assistant General Manager
at a Royal Family owned hotel in Brunei
Darussalam. During his 7-year tenure at
the hotel as a pioneer senior manager, he
was responsible for the setting up of the
Rooms Division and Hotel and Marketing
operations and the establishment of
standard procedures for the hotel. He was
also the service trainer for a host of
international staff. His notable work in
REGISTRATION FORM
EUREKA! CREATIVE PROBLEM SOLVING & ANALYTICAL THINKING SKILLS
Program Investment
RM 1100.00 per participant
Early Bird Discount
RM 1000 per participant (valid till 6th October
2008)
Group Discount
10% Discount for 3rd & subsequent registration
Delegate 1
Name:
_______________________________________________
____________
rendering exceptional service has gain
acclaimed from members of the Royal
Family, Ministers and Foreign Dignitaries
and Ambassadors.
Fabian holds a Masters Degree in Business
Administration from Ecole Superieure de
Gestion, Paris (Paris Graduate School of
Management) a renowned business school
in France. He is also a Certified Practitioner
of Neuro-Semantics from the International
Society of Neuro-Semantics, USA (ISNS)
and Certified Practitioner of NLP by the
National Federation of Neurolinguistic
Programming, USA (NFNLP)
Fabian was the Vice President of Education
and later the President of the Sunway
Toastmasters Club. He has earned the
Competent Toastmasters Award (CTM), the
Advanced Toastmasters Bronze award,
(ATM-B) and the Advance Toastmasters
Silver award (ATM-S) as well as the
Competent Leader (CL) award conferred by
Toastmasters International, the leading
organization in effective communication.
He is a proficient speaker and has won
numerous speech competitions.
Job Title:
_______________________________________________
_________
Email:
_______________________________________________
____________
Delegate 2
Name: Company Name:

_______________________________________________ _______________________________________________

____________ _

Job Title: Address:

_______________________________________________ _______________________________________________

_________ __________

Email: _______________________________________________

_______________________________________________ ____________________

____________ Tel: ___________________________ Fax:

Delegate 3 _____________________________

Name:

_______________________________________________

___________
……………………………………………………………
Job Title: ………..
Signature & Company Stamp
_______________________________________________ Terms & Conditions

________ 1. Upon receipt of a completed

registration form, it confirms that the
Email: organization is registering for the
seat(s) of the participant(s) to attend
_______________________________________________ the conference or training program.
2. Payment is required with registration
___________ and must be received prior to the event
to guarantee the seat.
Invoice should be directed to: 3. Payment has to be received 7 working
days prior to the event date to confirm
Name: registration.
4. Payment is non-refundable if
_______________________________________________ cancellation occurs 7 days prior to
event commencement. However a
____________ substitute is welcome at no additional
charges
Job Title: 5. If cancellation occurs 7 days prior to the
event commencement and there is no
_______________________________________________ substitute, the organizer reserves the
right to charge 50% of the total
_________ investment from your organization.
6. Walk-in participants with payment will
Email: only be admitted on the basis of seat
availability at the event and with
_______________________________________________ immediate full payment.
7. The organizer reserves the right to
____________ make any amendments and/or changes
to the program, venue, facilitator
replacements and/or modules if
 warranted by circumstances beyond its
control.

PAYMENT

A confirmation letter and invoice will be sent

upon receipt of your registration. Please note
that full payment must be received prior to
the event. Payment may be made via cross
cheque / bank draft / electronic transfer,
made in favour of:

GLOBAL LEADERSHIP LEARNING CENTRE

No.31-1, 1st Floor, Jalan Tiara 2B,
Bandar Baru Klang
41150 Klang

Note: Payments must be received within 7

days upon issuance of invoice

Ways to register

Tel: 603 3342 5367/5340

Fax: 603 3342 5344
Mail: Pusat Latihan Kepimpinan Profesional
Sdn Bhd
No.27-1, 1st Floor, Jalan Tiara 2B, Bandar
Baru Klang, 41150 Klang

We are approved marketing agent for GLLC.

For more detail kindly contact our Business

Development
Executive: Mr Ruth at 603-3342 5367
Or email: ruth@plkp.com.my