Mobile Number Portability Ghana Working instructions

Working Instructions

28/2/2011 V. 0.1

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Mobile Number Portability Ghana Working instructions

Table Of Contents
About this document ................................................................................................................................................. 3 1 Introduction .......................................................................................................................................... 4 1.1 General Principles .............................................................................................................................. 4 1.2 Operator Roles ................................................................................................................................... 4 The Inports Mobile Number Portability Application ............................................................................ 5 2.1 Login .................................................................................................................................................. 5 2.1.1 Multiple logins ......................................................................................................................... 5 2.2 Application setup ............................................................................................................................... 6 2.2.1 Features of the application (log off, password change & help) ............................................... 6 2.2.2 Porting related features ........................................................................................................... 6 2.2.3 View Results ............................................................................................................................. 7 2.2.4 Filtering and sorting ................................................................................................................. 7 2.2.5 Exporting results to Excel ......................................................................................................... 8 2.3 Authorisation Request - New Inport single number (or range) ......................................................... 9 2.4 Authorisation Request - New Inport multiple numbers (or ranges) ................................................ 11 2.5 Authorisation Response Porting Request answer ........................................................................ 13 2.5.1 Overview of Response codes and Account information codes .............................................. 15 2.6 Instruction Request.......................................................................................................................... 16 2.7 Instruction Response ....................................................................................................................... 17 2.8 Change ............................................................................................................................................. 18 2.9 Abort ................................................................................................................................................ 19 Other Functions................................................................................................................................... 20 3.1 Terminate Number .......................................................................................................................... 20 3.2 Search .............................................................................................................................................. 22 3.2.1 Search for Portings ................................................................................................................. 22 3.2.2 Search for Operator information ........................................................................................... 22 3.3 Logging ............................................................................................................................................. 23 Timers ................................................................................................................................................. 24 4.1 Timers and deadlines ....................................................................................................................... 24 4.2 Porting Window ............................................................................................................................... 24 4.3 Due Dates ........................................................................................................................................ 24 Reports ............................................................................................................................................... 25 5.1 Report Clarification .......................................................................................................................... 25

Document history
Version V0.1 Revision date 28/02/2011 Description Initial version Updated by JaMa

Copyright 2011
This document contains proprietary, confidential, or customer-sensitive information, and may not be copied or circulated without prior approval. Those who rightfully receive this specification are entitled to copy or multiply this specification only for internal use.

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About this document

The purpose of this document is to: Have a functional description of the Inports Mobile Number Portability system Work Instruction for Number Portability employees that work with the Inports webGUI

The intended audience are

Customer support, shop/sales staff, Supervisors

This document contains the total overview of the MNP application.

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1 Introduction
Number portability is an important step in the liberalization of telecommunications markets. Number portability enables subscribers to retain a telephone number when changing their network or service provider.

1.1 General Principles

Inports is a solution for the administrative number portability process. The application supports mobile number portability. Inports is available for network operators and service providers. The definition of a Port has to be unambiguous. The steps of the basic Porting process are: 1. Authorization Request Porting request a Recipient operator initiates a Porting request; 2. Authorization Response Porting request answer Inports receives the request and requests the Donor operator to agree the porting; the Donor Operator approves the request; Instruction Request on the porting date and time, the Recipient operator starts the port by sending the instruction request message*; Instruction Response the Donor responds to the Recipient Operator by sending the Instruction Response message**; Broadcast Ported message this concludes the Porting request; the number is ported, registered in the central Inports database and broadcasted to inform all operators.

3.

4.

5.

* in case of exceeding the set timer: the Porting will be aborted **in case of exceeding the set timer: the Porting Completed message will be broadcasted

Secondly there are exception processes: a porting request is rejected an agreed porting needs to be cancelled an agreed porting needs to be changed in wish date and time a ported number needs to be returned to its original operator an emergency restore (regular porting flow, but with manual override of validations)

1.2 Operator Roles

Number Portability (NP) models define three roles for the Operator:

Recipient Operator; operator with new customer that is initiating the number porting Donor Operator; operator that loses customer Original Range Holder; the operator that is number holder of the original number range.

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2 The Inports Mobile Number Portability Application

The PortingXS number portability application called Inports, is the solution used for the MNP process in Ghana.

2.1 Login
The webGUI is available at URL: https://number.portingxs.com.gh/ The first screen is the Login screen. Enter your personal username and password. Inports is protected by the following login settings. If a problem occurs, it is recommended to contact the Helpdesk. There is a maximum of three attempts to log on, after three attempts the user will be blocked. If a user does not log on for three months, this account will be blocked automatically. Every three months the password has to be changed. A reminder, requesting to change the password will be sent to the user every last week of this period. When a user does not answer this request, the account will be blocked.

2.1.1 Multiple logins

If a person is authorised to work on more than one MNP system (view multiple operators), a second screen is shown in which you can select the desired Operator to be opened.

It is also possible to change screens after being logged into the system. In the header of the porting screen you can switch between the operators (see screenshot)

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2.2 Application setup

2.2.1 Features of the application (log off, password change & help)
After logging on, the home screen appears. In the right top corner, three features are available: Through this icon, the user can log off. Through the key, the password can be changed. Pressing the Help button will start the download of the manual.

2.2.2 Porting related features

After logging on, several tabs will appear. Inports, Outports and Reports: Inports o o o o o Outports o o o o o o Reports o

Overview screen for every status, containing different sort-, filter- and export features. Cancel, change and completing an inporting. Deactivation of a phone number or range. Entering a new inporting Extensive search possibilities. Overview screen for every status, containing different sort-, filter- and export features. Answering Porting Requests for outportings Completing outportings Deactivation of a phone number or range. Entering a new inporting. Extensive search possibilities. Overview of available reports.

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2.2.3 View Results

After choosing the Inports tab, an overview screen will appear, displaying a maximum of ten results. The screen on the right shows how many pages containing search results were found. You can also click through these results, to view the next pages of results.

2.2.4 Filtering and sorting

Inports contains the possibility to filter on status, please select the desired status from the dropdown box and the application will show all results with the selected status. The taskbar provides an option to sort, using following criteria, By clicking on the following headers, sorting is possible on:

Phone Number Porting start date Status Due date Date Modified Request code

Filter option

Sorting option

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2.2.5 Exporting results to Excel

Results can be exported to Excel. When doing this, not only the displayed results are exported, but all the results with the selected status. Click on Export to export data.

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2.3 Authorisation Request - New Inport single number (or range)

The Inports number portability flow starts with the sending of the Authorization Request from the Recipient to the Donor. This message requests authorization of the donor to port the requested number(s). The donor will evaluate the request and send back an Authorisation Response message. To start the inport process for a single number (or range) click on New Inport. The screen below will appear:

To submit a new inport request of a single number (or range): A. Porting data 1. Fill in the to be ported number in the first field (number is automatically added to the end of range field, in case of range: please fill in end of range in second field) 2. (Optional) Select Porting start date and Porting time If the porting request is due a.s.a.p., these fields can be left blank and the database will add the first possible date within the Porting Window. It is also possible to select a specific date with the date picker. A selected date can be 30 days in the future at most. A selected date and time should be within the Porting Window. This means daily from 8.00 till 20.00. 3. (Optional) Enter Note to be forwarded with the request B. Customer data 4. Select Registration Type Business or Consumer 5. In case of Consumer a. Select Id type b. Fill in Id number c. Fill in Given name d. Fill in Last name e. Fill in Birth date 6. In case of Business a. Select Id type b. Fill in Id number c. Fill in Company name d. Fill in Company registration date 7. Click Submit to send the request to the donor operator

8.

The porting request is submitted and can now be found under the status Authorization Requested

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Requested Inport single number(range)

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2.4 Authorisation Request - New Inport multiple numbers (or ranges)

The Inports number portability flow starts with the sending of the Authorization Request from the Recipient to the Donor. This message requests authorization of the donor to port the requested number(s). The donor will evaluate the request and send back an Authorisation Response message. To start the inport process for a request that contains multiple numbers (or ranges) related to one customer click on New Inport. The screen below will appear:

To submit a new inport request of a single number: A. Porting data 1. Fill in the to be ported number in the first field (number is automatically added to the end of range field. In case of range: please fill in end of range in second field) 2. Click New number(range) to add a new number line 3. Fill in the to be ported number in the first field (number is automatically added to the end of range field. In case of range: please fill in end of range in second field) Repeat to the desired amount of numbers (and/or ranges) If a wrong number or range is submitted, the information can be removed with the Remove button. 4. (Optional) Select Porting start date and Porting time If the porting request is due a.s.a.p., these fields can be left blank and the database will add the first possible date within the Porting Window. It is also possible to select a specific date with the date picker. A selected date can be 30 days in the future at most. A selected date and time should be within the Porting Window. This means daily from 8.00 till 20.00. (Optional) Enter Note to be forwarded with the request

5.

B. Customer data 6. Select Registration Type Business or Consumer 7. In case of Consumer f. Select Id type g. Fill in Id number h. Fill in Given name i. Fill in Last name j. Fill in Birth date 8. In case of Business e. Select Id type f. Fill in Id number g. Fill in Company name h. Fill in Company registration date 9. Click Submit to send the request to the donor operator 10. The porting request is submitted and can now be found under the status Authorization Requested

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Requested Inport Multiple numbers / Ranges

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2.5 Authorisation Response Porting Request answer

When an outport is requested, the request is shown in the work order list in the GUI. The orders that need action, are first in the list. For each order a deadline is given, see the due date. If the request is not answered in time, the request will be highlighted in red. To process an order, select the order by clicking on it. Under the header Evaluate report, the selected order is shown and the Answer can be selected. The response can be either an Agreement or an Rejection/Blocking. It is possible to select multiple Response codes and (optional) Account information codes per number(range). If an outport request is to be approved, Response code 0 Agreement is required, if the request is to be rejected, a minimum of one of the Response rejection codes is required. If at least one requested phone number in the request is rejected, the whole request will be rejected. To answer an outport request: 1. Select the to be processed porting request by clicking on the request. The contents of the request open under the Evaluate Outport header

2. 3. 4. 5. 6.

Evaluate the request. In Item data select the first to be answered number(range).
(Number(range) is automatically selected in case of a request containing a single number(range)

Select the desired and matching Response code. (Optional) Select the desired Account Information code. Click Save Response item to save this first answer.

7. 8.

(Optional) To add more Response and (optional) Info codes repeat steps 3, 4 and 5. (Optional) Select next to be answered number(range) Repeat steps 3,4,5,6,7

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9. (Optional) Leave Response note with request. 10. Click Send authorisation response to send the Authorization Response to the Recipient operator.

11. The request is answered. If the request is rejected, the order will get the status Authorisation blocked, if the request is agreed, it will receive the status Authorised.

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2.5.1 Overview of Response codes and Account information codes

Response Code* 0 1 2 3 4 5 6 7 8 * Approved Rejected: No such number/account Rejected: No ID match Rejected: Stolen (equipment or chip) Rejected: Fraud reported Rejected: Number blocked Rejected: Corporate account impaired Rejected: Account less than 30 days old Rejected: Ownership change within 30 days Description

Inports allows for more than one account information codes to be selected. Response Code* 1 2 3 4 5 Description Prepaid Current, no debt Current, unpaid bill Current, unbilled usage Delinquent

6 Roaming Inports allows for more than one account information codes to be selected.

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2.6 Instruction Request

After receipt of a positive Authorisation Response, the request is authorised and the technical porting can be started by the Recipient. (Except in the case of a deferred porting, where the porting can be started on the specifically selected date) The message to start the actual port is called Instruction Request and the Donor should answer with an Instruction Response. The Instruction Request can be send by clicking the Instruction Request button. To send an Instruction request: 1. Click on Instruction request

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2.7 Instruction Response

The Instruction Response is the message in the porting process from the Donor to the Recipient informing the Recipient of the completion of the necessary actions at the Donors side. After sending this message the database will be updated and sends a Broadcast Message to all operators, completing the number porting. If the Donor does not respond in time with the Instruction Response message (XX minutes), the central system will move forward and send out the Broadcast Message completing the port. The porting is completed. To send an Instruction response: 1. Click on Send Instruction response

Send Instruction Response

Request completed

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2.8 Change
The Recipient operator is allowed to change the date of an authorised number porting. This can be done by selecting the to be changed request, selecting a new porting date and time and sending this to inform the donor. The new selected porting date and time must be within the porting window. To perform a change: 1. 2. 3. Select new Change date. Select new Change time. Click Change request to finalize the change.

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2.9 Abort
Once the Porting Request (Authorization Request) has been sent to the Donor, the Recipient can cancel the porting flow by sending the Abort Request. This message informs the Donor that this porting request has been cancelled. In case of an suspended / delayed porting request: When a Porting Request Answer Agreement (Authorization Response Agreement) has been received by the Recipient, the Recipient may cancel the porting request and abort the process up until the agreed porting date and time. The Recipient Operator can Abort a number porting in different stages: Authorisation requested Authorised To Abort a number porting: 1. Click Abort request to abort the number porting.

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3 Other Functions
3.1 Terminate Number
The Termination process facilitates the return to range holder process. If a ported number is ceased with the current Operator, the number should be returned to the Original Range Holder. This activity is called Terminate Number. This is the initial status of a Termination Request. The current operator has deactivated the phone number(s) on its network. When the termination timer is met the central system will broadcast the Termination Request message, informing all operators that the number is returned to the Original Range Holder. Up until the moment the timer is met, the current operator can cancel the Termination Request by sending a Abort, causing the number(s) remain in their current status. Once the message is broadcasted to all operators, the status of the request will move to Termination Completed It is possible to add a single number, but also to add a range or multiple numbers to a Termination Request. To terminate a number(range): 1. Click Terminate number

2.

Fill in the to be terminated number in the first field (number is automatically added to the end of range field, in case of range: please fill in end of range in second field) (OPTIONAL) In case of multiple numbers(ranges) Click New number(range) Fill in the to be terminated number in the first field (number is automatically added to the end of range field. In case of range: please fill in end of range in second field) Repeat to the desired amount of numbers (and/or ranges)

3.

4.

Click Terminate to process the termination.

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The terminated number can now be found in the status Terminate Requested. Up until the timer is met, it is possible to abort the termination. To abort the termination: 1. Click Abort termination

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3.2 Search
In Inports it is possible to search one or multiple porting requests in various ways. By clicking on search on the bar on top of the screen, the search window will be shown. This screen provides the search options for portings and for operator information.

3.2.1 Search for Portings

All search fields can be used for searching, however is it necessary that the type is be given. This can be inport or outport. After entering a search request, the result list will be displayed under the search fields. This list is clickable, opening the selected request. The amount of search results can be adjusted in the dropdown menu to 25, 50, 100 and all portings. The results can be exported to Excel by using the Export button.

3.2.2 Search for Operator information

Based on a telephone number it is possible to search on the status of the number in the CRDB. In this screen you can find the original operator, current operator, type of number and last change date.

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3.3 Logging
In addition to look into the content of a porting request, Inports also provides the opportunity to look at some extra features: Process Log Provides an overview of the porting messages sent for this Request Audit Log Provides an overview of the user, the moment and the location from where the request has been sent or changed. Event Log If a message occurs in this screen, a problem was detected concerning the porting. The problem may already be solved.

When searching for information, extra information is available in the logging files. In the process log, more information about the time the messages are sent, can be found. In the audit log, is the information about the involved user. In the event log, technical information or errors can be found.

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4 Timers
4.1 Timers and deadlines
In the process specification document 3 different timers are introduced: Timer 1: A timer is set on the port for the Donor to answer in time. In case of timer violation: Timer is set to XX minuts/hours after reception of the Authorization Request Timeout Action: In the webGUI the porting will be highlighted in red Recipient will escalate to Donor for resolution Timer 2: A timer is set on the port for the Recipient to send the Instruction Request in time. In case of timer violation: Timer is set to XX minutes/hours after reception of the Authorization Response Agreement In case of delayed / suspended porting: timer starts when requested time delay expires Timeout Action: Cancellation of the port (Abort) Timer 3: A timer is set on the port for the Donor to answer with the Instruction Response in time. In case of timer violation: Timer is set to XX minutes after reception of the Instruction Request Timeout Action: The central system will broadcast the Ported Completed message to all operators.

4.2 Porting Window

The PortingXS MNP system is available 24/7. Orders can be submitted any time of day. The Porting Window is set to from 08.00 until 20.00. Because some operators use automatic processes, the system is available 24/7.

4.3 Due Dates

The due date is related to the activity in the process. If an Authorisation Request is submitted to the system, The next due date is linked to Timer 1. This is the date and time the porting request should be answered. If the order is authorized, the due date is linked to timer 2, this is the date and time the porting request should be started (by sending the instruction request). After sending the Instruction request, the next due date is linked to Timer 3, this is the date and time the donor should respond to the instruction request (if not: porting will be automatically completed).

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5 Reports

5.1 Report Clarification

For the GUI users, a number of reports are available in the report section. This document provides a detailed explanation for each of the three reports. KPI report The KPI report contains an overview of all defined key performance indicators. In total, 8 KPI elements are defined and exported on a weekly basis. Export Interval : Weekly, Sundays 22:00 File name : KPI Report_<Network Operator>_ddmmyyyy.pdf Report format : PDF Elements : 1. Completed Inports The number of completed inport orders, displayed per week 2. Completed Outports The number of completed outport orders, displayed per week 3. SLA Breaches / SLA Timed Out For all completed orders, the 3 timers are calculated for which the particular operator is responsible. The deadline fail/pass ratio is calculated over the orders completed in the last four weeks, as well as the number of deadlines crossed per direction and per week. Timer 1: Authorisation response (Outport, donor operator is responsible) Timer 2: Instruction request (Inport, recipient operator is responsible) Timer 3: Instruction response (Outport, donor operator is responsible) 4. Aborted Inports The number of aborted inport orders, displayed per week 5. Aborted Outports The number of aborted outport orders, displayed per week 6. Blocked Inports The number of blocked inport orders, displayed per blocking type (Authorisation response block or Instruction response block) 7. Blocked Outports The number of blocked outport orders, displayed per blocking type (Authorisation response block or Instruction response block) Number range report The number range report contains all active assigned number ranges for the region the particular operator operates in: Export interval : Daily 06:00 File name : Number_Range.csv File format : CSV Field separator : ;

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Record separator : CR+LF Columns : 1. RANGE_START (starting number of the range) 2. RANGE_END (end number of the range) 3. NETWORK_OPERATOR_CD (code of range operator) 4. REGULATOR_CD (regulator code of range operator) 5. EFFECTIVE_DT (assign date/time of number range) 6. NUMBER_TYPE (Mobile or Fixed)

Ported number report The ported number report contains all phone numbers which are active on a network other than the range operators network, so basically all phone numbers which have been ported to an operator other than the range operator: Export interval : Daily 06:00 File name : Ported_Number.csv File format : CSV Field separator : ; Record separator : CR+LF Columns : 1. PHONE_NUMBER (the ported phone number) 2. NETWORK_OPERATOR_CD (current operator code) 3. REGULATOR_CD (regulator code of current operator) 4. EFFECTIVE_DT (date/time per which the porting is effective) 5. MODIFIED_DT (date/time the record was modified last) 6. NUMBER_TYPE (Mobile or Fixed) Delta Ported number report The delta ported number report contains all ported phone numbers within a the last timeframe. Export interval : Daily 06:00 File name : Ported_Number.csv File format : CSV Field separator : ; Record separator : CR+LF Columns : 1. PHONE_NUMBER (the ported phone number) 2. NETWORK_OPERATOR_CD (current operator code) 3. REGULATOR_CD (regulator code of current operator) 4. EFFECTIVE_DT (date/time per which the porting is effective) 5. MODIFIED_DT (date/time the record was modified last) 6. NUMBER_TYPE (Mobile or Fixed)

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Dashboard report The dashboard report contains all message activity over the last 7 days and the planned (future) requests. Export Interval : Daily 06:00 File name : Dashboard_<Network Operator>.pdf Report format : PDF Elements : 1. Message Activity Last 7 Days Message counts per day, grouped by direction, network operator and message 2. Request Forecast Planned request counts, grouped by porting direction, network operator and status

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