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Step 1: Restart your computer. If you still have the error, go onto step 2
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Computers for Pupils - USB device - "Error 619 - A connection to the remote
computer could not be established..."
Published Date : 09 Oct 2007 Last Updated : 01 Sep 2008 Content Ref:
TEC1024980
Symptoms
This article is for Computers for Pupils users with a T-Mobile USB device who try
to connect to the T-Mobile network and the Internet by clicking on the web 'n'
walk USB Manager Connect button. The connection attempt fails and the message
"Error 619 - ..." is displayed.
You have assembled your USB device and attached it to one of the computer's USB
ports.
Microsoft� Windows� appears to detect the device and installs the driver software.
The web'n'walk USB Manager also installs and appears on the desktop and in the
Programs list.
You started the web'n'walk USB Manager and clicked the Connect button.
The message "Error 619 - ..." is displayed.
Cause
Procedure
There is a light on the USB device. The table below shows what the different light
colour and patterns mean:
If the light is off the device may be disabled, incorrectly installed or broken.
You might want to try section three first.
If the light is flashing green once every two seconds then the device may be out
of the T-Mobile network range. You might want to try section four first.
If the light is like any of the other states then see section two.
Double-click the web'n'walk USB icon on the desktop or click Start, All Programs,
web'n'walk USB Manager, web'n'walk USB Manager.
Click Tools, Options.
Click Profile Management.
Look in the box that says Profile Name. The Profile Name should read Computers for
Pupils (Default).
If the profile name reads T-Mobile (Default), click once on the box and then
select Computers for Pupils. (If you click on the Profile Name and Computers for
Pupils is not there, then please refer to article DWN982005 about importing or
creating a Computers for Pupils profile. Please see Other Useful Articles below
for the link to this article.) Click 'Set as Default' and now the box should read
Computers for Pupils (Default).
Click OK to close the window and try to reconnect.
If you still receive an error move on to the next step.
Double-click the web'n'walk USB icon on the desktop or click Start, web'n'walk USB
Manager, web'n'walk USB Manager.
Look at the bottom left-hand corner of the screen. There is a signal strength icon
followed by some text describing the type of network and network provider. (See
TEC1155359 in Other Useful Articles for more information.)
If you hover your mouse cursor over the signal strength icon, a pop up will advise
you of signal strength. (Please note: 0% signal strength is displayed even if the
SIM card is not in the device.)
The text beside the icon should read GPRS/HSDPA/3G T-Mobile. (If blank the device
or SIM is not picking up a network.)
If the signal strength is low, or there is no network description at all, then you
may be out of T-Mobile range.
Try moving the device to an area where you know the T-Mobile signal is strong.
Change settings in web'n'walk Manager to connect to the 2G network rather than 3G,
if able to connect to 2G network then the 3G service is currently unavailable in
the area. (From web'n'walk Manager, Tools, Options, Network and then in the drop-
down box below Network Type change from 3G Preferred to 2G GPRS only.
Note: Remember to change this back to 3G Preferred.
You can check the T-Mobile coverage in your area at: http://www.t-
mobile.co.uk/services/coverage/street-check/?ref=quick (This Web site will not
reflect recent outages and is used to provide a guide to the expected levels of
service.)
If you are in an area where you know T-Mobile signal is strong then continue to
the next section.
Note: One way of testing network availablility is to put the T-Mobile SIM in an
unlocked phone. On the display it should come up with T-Mobile and the signal
strength. (Customers are unable to make calls as the SIMs are data only.)
Work through article TEC974290. The link to this article is at the bottom of the
page in the Other Useful Articles section.
Note:
Make sure the device is listed in Device Manager under modems as HUAWEI 3G Mobile
connect.
If the install fails try the alternative USB cable. (Cable has two USB A
connectors going into a mini USB like a Y, both USB connectors need to be
connected at the same time.)
7. Update firmware
You have a limited amount of data that you can use each month. This limit is 2GB
or 3GB depending upon the contract your school has taken out with T-Mobile and you
cannot connect to the T-Mobile network if you have reached this limit. You can
check how much data you have sent and received by looking at the statistics in the
web'n'walk USB Manager:
Double-click the web'n'walk USB icon on the desktop or click Start, web'n'walk USB
Manager, web'n'walk USB Manager.
Down the left-hand side of the window are statistics that tell you how much you
have uploaded and downloaded. These statistics are split into daily, monthly and
yearly usage. It is the monthly usage that you should look at.
Add the monthly download total to the monthly upload total. If the total is
greater than 2000 or 3000 you may have reached your download limit.
If you suspect you have reached your download limit, you can phone technical
support to confirm this.
If you have reached your download limit your connection will be re-activated on
the ninth day of the month so if you exceed the limit on 20 November, you will be
reconnected on 9 December.
Note: Resetting these statistics will not increase your monthly data limit as this
is logged by T-Mobile and not by the software on your computer!
If none of the solutions here are successful, then call Technical Support as there
may be a hardware fault with your device.