This is a 'bug' in the Windows XP operating system. It may or may not occur.

How to get rid of error 619:

Step 1: Restart your computer. If you still have the error, go onto step 2

Step 2: Delete your SMIG connection.

To delete your SMIG connection, right-click the mouse button, and left-click on
Delete. Then reinstall SMIG according to the XP directions. If this does not
correct the error, go onto step 3

Step 3: You now need to remove the modem.

Go to Control Panel, Phone and Modems, Modems tab. Highlight the modem, and click
on Remove. After which, close everything, restart your computer and Windows will
reinstall the modem for you.

*********

Computers for Pupils - USB device - "Error 619 - A connection to the remote
computer could not be established..."
Published Date : 09 Oct 2007 Last Updated : 01 Sep 2008 Content Ref:
TEC1024980

Operating System (none)

Part No (none)
Summary Possible causes and solutions for "Error 619 - A connection to the remote
computer could not be established, so the port used for this connection was
closed."

Symptoms

Computer fails to connect to the Internet

This article is for Computers for Pupils users with a T-Mobile USB device who try
to connect to the T-Mobile network and the Internet by clicking on the web 'n'
walk USB Manager Connect button. The connection attempt fails and the message
"Error 619 - ..." is displayed.

This is what happens:

You have assembled your USB device and attached it to one of the computer's USB
ports.
Microsoft� Windows� appears to detect the device and installs the driver software.

The web'n'walk USB Manager also installs and appears on the desktop and in the
Programs list.
You started the web'n'walk USB Manager and clicked the Connect button.
The message "Error 619 - ..." is displayed.
Cause

Error 619 is a non-specific error and can be caused by a number of things.

Possible causes include:

The incorrect profile is selected in web'n'walk.

The SIM card is dirty.
The SIM card has been inserted incorrectly.
You have reached your 2GB or 3GB limit for the month.
The web'n'walk software has not installed correctly or has developed a fault.
The USB driver has not installed correctly or has developed a fault.
You are out of range of the T-Mobile network.
The T-Mobile network is down.
The USB web'n'walk device has developed a fault.

Procedure

1. Checking the light on the T-Mobile USB device

There is a light on the USB device. The table below shows what the different light
colour and patterns mean:

Light colour and pattern What it means

Off The device is disabled

Green - steady The device is starting up

Green - blinks once every two seconds Searching for a network, or no network
available
Green - blinks twice every two seconds GSM/GPRS network found
Green - blinks continuously GSM/GPRS transferring data

Blue - blinks twice every two seconds UMTS/HSDPA network found

Blue - blinks continuously UMTS transferring data

Cyan - blinks continuously HDPSA transferring data

If the light is off the device may be disabled, incorrectly installed or broken.
You might want to try section three first.

If the light is flashing green once every two seconds then the device may be out
of the T-Mobile network range. You might want to try section four first.

If the light is like any of the other states then see section two.

See TEC1155359 in Other Useful Articles for more information.

2. Checking the profile settings in the web'n'walk USB Manager

Double-click the web'n'walk USB icon on the desktop or click Start, All Programs,
web'n'walk USB Manager, web'n'walk USB Manager.
Click Tools, Options.
Click Profile Management.
Look in the box that says Profile Name. The Profile Name should read Computers for
Pupils (Default).
If the profile name reads T-Mobile (Default), click once on the box and then
select Computers for Pupils. (If you click on the Profile Name and Computers for
Pupils is not there, then please refer to article DWN982005 about importing or
creating a Computers for Pupils profile. Please see Other Useful Articles below
for the link to this article.) Click 'Set as Default' and now the box should read
Computers for Pupils (Default).
Click OK to close the window and try to reconnect.
If you still receive an error move on to the next step.

3. Checking the SIM card

If the USB device is connected to the computer disconnect the device.

Remove the SIM card tray and remove the SIM card from its holder. Clean the gold
contact patch using a soft, dry, clean cloth. Do not use any cleaning agents,
solvents or water.
Re-insert the SIM card, gold face up and angled edge first into the tray.
Re-insert the SIM card tray, gold face down, into the USB device.
Try to connect using the web'n'walk USB Manager.
If you still receive an error move on to the next step.

4. Checking T-Mobile reception

Double-click the web'n'walk USB icon on the desktop or click Start, web'n'walk USB
Manager, web'n'walk USB Manager.
Look at the bottom left-hand corner of the screen. There is a signal strength icon
followed by some text describing the type of network and network provider. (See
TEC1155359 in Other Useful Articles for more information.)
If you hover your mouse cursor over the signal strength icon, a pop up will advise
you of signal strength. (Please note: 0% signal strength is displayed even if the
SIM card is not in the device.)
The text beside the icon should read GPRS/HSDPA/3G T-Mobile. (If blank the device
or SIM is not picking up a network.)
If the signal strength is low, or there is no network description at all, then you
may be out of T-Mobile range.
Try moving the device to an area where you know the T-Mobile signal is strong.
Change settings in web'n'walk Manager to connect to the 2G network rather than 3G,
if able to connect to 2G network then the 3G service is currently unavailable in
the area. (From web'n'walk Manager, Tools, Options, Network and then in the drop-
down box below Network Type change from 3G Preferred to 2G GPRS only.
Note: Remember to change this back to 3G Preferred.
You can check the T-Mobile coverage in your area at: http://www.t-
mobile.co.uk/services/coverage/street-check/?ref=quick (This Web site will not
reflect recent outages and is used to provide a guide to the expected levels of
service.)
If you are in an area where you know T-Mobile signal is strong then continue to
the next section.
Note: One way of testing network availablility is to put the T-Mobile SIM in an
unlocked phone. On the display it should come up with T-Mobile and the signal
strength. (Customers are unable to make calls as the SIMs are data only.)

If you still receive an error move on to the next step.

5. Access Device Manager to reinstall web'n'walk driver

Ensure that the USB device is connected to your machine.

Make sure the web'n'walk USB Manager software is not running. Check that the
software is not running in the background. You can check this by looking in the
system tray (bottom right of the screen beside the clock) and hovering your mouse
cursor over the icons. If the web'n'walk icon is there, right-click on it and
click Exit.
From the Start menu, right click on My Computer in Microsoft� Windows XP� or
Computer in Microsoft� Windows Vista�, select Properties from the drop down list
that is now displayed.
In Microsoft� Windows XP� click the Hardware tab and click on the Device Manager
button, in Microsoft� Windows Vista� click on the Device Manager tab located in
the upper left corner of the System window.
Double-click 'Add or Remove Programs' in Microsoft� Windows XP� or 'Programs and
Features' in Microsoft� Windows Vista�.
Within Device Manager browse down to Modems and ensure that there is a minus (-)
sign next to it, if there is a plus (+) sign press this to expand the Modems
group.
NOTE : If there is no Modems group please proceed to Section 6).
Right click on the HUAWEI Mobile Connect - 3G Modem and select Uninstall, press OK
on the warning message appears, the device should now uninstall and will no longer
be displayed under Modems. (If the HUAWEI device was the only device in the Modems
group, the group will no longer be displayed).
NOTE : If the HUAWEI Mobile Connect - 3G Modem is not showing in the Modems group
please proceed to Section 6.
To reinstall the device driver select the Action menu from the top of the Device
Manager Window and select Scan for hardware changes, after a short period the
HUAWEI device will show within the Modems group.
If you still receive an error move on to the next step.

6. Forcing the hardware to reinstall

Work through article TEC974290. The link to this article is at the bottom of the
page in the Other Useful Articles section.

Note:

Make sure the device is listed in Device Manager under modems as HUAWEI 3G Mobile
connect.
If the install fails try the alternative USB cable. (Cable has two USB A
connectors going into a mini USB like a Y, both USB connectors need to be
connected at the same time.)

7. Update firmware

Work through DWN1045813 to update firmware on the device.

Note: Alternative Internet connection required as 8MB file download.

Once the Firware update is complete open the web 'n' walk USB manager and check
the version, to do this :

Click Tools from the top menu options.

From the drop down menu options click on Diagnostics.
From the Diagnostics window make a note of the Firmware Version as this will be
required if you need to contact CfP Support.

8. Checking your Internet usage

You have a limited amount of data that you can use each month. This limit is 2GB
or 3GB depending upon the contract your school has taken out with T-Mobile and you
cannot connect to the T-Mobile network if you have reached this limit. You can
check how much data you have sent and received by looking at the statistics in the
web'n'walk USB Manager:

Double-click the web'n'walk USB icon on the desktop or click Start, web'n'walk USB
Manager, web'n'walk USB Manager.
Down the left-hand side of the window are statistics that tell you how much you
have uploaded and downloaded. These statistics are split into daily, monthly and
yearly usage. It is the monthly usage that you should look at.
Add the monthly download total to the monthly upload total. If the total is
greater than 2000 or 3000 you may have reached your download limit.
If you suspect you have reached your download limit, you can phone technical
support to confirm this.
If you have reached your download limit your connection will be re-activated on
the ninth day of the month so if you exceed the limit on 20 November, you will be
reconnected on 9 December.
Note: Resetting these statistics will not increase your monthly data limit as this
is logged by T-Mobile and not by the software on your computer!

If none of the solutions here are successful, then call Technical Support as there
may be a hardware fault with your device.