Professional Documents
Culture Documents
o is wh guid
It may be obvious, but this How To guide is aimed at providing most of the answers to the most commonly asked questions. Every year, students face the same issues, and all the answers to successful renting are in this handbook.
This publication is put together by Southampton University Students Union and the University of Southampton. If you need more help, then you have two options, either pop into the Students Union Advice and Information Centre (SUAIC) or the Universitys Accommodation Service. Details of both can be found on the back cover of this booklet. This handbook is also available in alternative formats on request. Email: suaic@susu.org
nts nte co
Our gu h ke you t e will ta id
FINDING A HOUSE
rough:
Where do I start? The DOs and DONTs of renting How much rent should I pay? Cons and Contracts How do deposits work? How do I check out a house?
4 5 7 8 9 28
What is communal living like? Am I really a member of the community? Moving in! Who is responsible for repairs? What is the Private Housing Service Love your pavements and manage your waste & recycling What is Harassment?
WHO TO CONTACT FOR FURTHER HELP
13 14 15 16 17 19 20 21 23 24 25 26
How do I stay safe at home? How do I stay safe and keep my stuff safe? Help! Im being evicted What happens when my tenancy/contract ends? How do I contact SUAIC or the Accommodation Service?
RE DO I WHE
RT? STA
what is the SASSH housing list and why should i use it?
The Students Union and the Accommodation Service are committed to promoting quality and safety in the private housing sector. The partnership initiative between the University of Southampton, Southampton Solent University and Southampton City Council has introduced the Southampton Accreditation Scheme for Student Housing (SASSH). The Scheme aims to encourage close co-operative working between the University, landlords and tenants, giving formal recognition to properties meeting or exceeding the minimum standards. The Scheme also looks to further improving private rented accommodation in Southampton. You can find a copy of the SASSH Property Accreditation Standards in the landlords section of www.sassh.co.uk. Property listings for the following academic year begin to be published in January. It has been noticeable that certain agencies and landlords have been keen to encourage lettings and speculation long before the first listing as it gives them greater opportunity to charge higher rents and increase their profits. DONT feel pressured into finding a house too soon. There are enough properties to go round, so please dont panic about finding a house. Last year some landlords were advertising empty houses after the academic year had started! This does not happen every year and you should not be complacent but it does show that there is time to make a sensible choice. To tackle early letting of properties and the resulting inflated rents the SASSH housing list is released on www.sassh.co.uk from January onwards, and are updated constantly throughout the year. All private rented properties advertised through the SASSH programme must have a current gas safety certificate and all shared properties must also have current electrical safety certificates and be fitted with hard wired smoke detectors. Students should note that the University is not in position to recommend particular off campus accommodation and has no facilities for inspecting private rented properties.
summer rent
Many students agree to pay rent from July onwards. The earlier you sign up the sooner you will start paying rent. If you are paying rent you have a right to live in the property. If the property is going to be subject to renovation over the summer period or the property is not available for you to live in, you should not be expected to pay rent. Seek assurances in writing that any works will be completed by your agreed move-in date. If you are going to leave any belongings in the property whilst builders have access ensure that they are completely secure and consider whether you have them insured. Most tenancy agreements will require you to pay rent for 52 weeks, however many landlords are open to negotiation on rent for the summer vacation. It is always worth discussing a reduced rent for this period if you do not intend to stay in the property before the start of term - landlords will sometimes agree up to 50% although a 15-25% reduction is more common. 4
THE
dos
Check the name of your landlord with the Accommodation Service - they can advise you if they know of any previous problems. Inspect properties thoroughly. Get your contract checked by SUAIC or the Accommodation Service before signing it. Put in writing (and keep a copy of) any requests for repairs, furniture, etc. Get written confirmation from the landlord of any promises to carry out repairs, provide furniture, etc. Ask for a copy of the Gas Safe inspection certificates for all gas appliances at the property.
Spot Checks Southampton City Council staff make spot-checks on properties that are advertised through the SASSH in order to make sure they meet or exceed the minimum standards for advertising with the Scheme. If you feel you have been misled about the standard or condition of your property, please let the Accommodation Service know immediately.
Agencies Be very careful about using accommodation agencies and do not hand over money just to register your name and get a list of addresses; agencies may only make a charge if they find you accommodation. Beware of some agencies which charge inflated fees for drafting a Tenancy Agreement (Contract), producing an inventory, etc. There have also been cases of agencies withholding unreasonable amounts of money from deposits at the end of tenancies. The Southern Daily Echo Carries advertisements for accommodation, but it is usually for immediate occupation. Most accommodation is advertised in Thursdays Echo and it is advisable to purchase the early editions.
Dont go to look at a property on your own or after dark; always take someone with you and let a friend know where you are going and when you are expected back.
REMEMBER to use the viewing checklist on the backpage of this guide when viewing houses.
MUCH HOW
rent levels
OULD I PAY? NT SH RE
can my landlord increase the rent?
Your rent can only be altered if your agreement ends and a new one is given OR if you apply to a Rent Assessment Committee (RAC) to have your rent reassessed, which must be done within the first six months of the agreement. Your rent cannot be increased during the period of time covered by your Tenancy Agreement (Contract) and the landlord does not have the right to evict you if you refuse to pay a higher rent. Always seek advice before going to the RAC from SUAIC or the Accommodation Service.
The average rent in shared accommodation during 2009/2010 was approximately 65 - 75 per week plus all bills. Landlords are allowed to advertise rooms at any rents, however, those landlords who ask for rents above this guideline rent would be expected to provide superior quality accommodation and be able to explain why the rent demanded is at an inflated level. REMEMBER you will still need to budget for all your household bills (eg. water, gas, electricity, phoneline, broadband, Sky, TV licence).
summer rent
Always try to negotiate a reduced rent during the summer vacation. If you pay reduced rent (e.g. half rent) you will still be entitled to live in the property during the vacation. If you pay less than half rent as a retainer or a very nominal rent, you may not have the right to live in the property during that time.
ONS& CONTRACTS C
what about my tenancy agreement (contract)?
Students moving into private rented accommodation will almost always have Assured Shorthold Tenancies. If the type of agreement you have is not mentioned in this leaflet, contact the Accommodation Service or Students Union Advice & Information Centre for further information. If you dont understand the Tenancy Agreement (Contract) dont sign it. The University produces SASSH approved Assured Shorthold Tenancy Agreements (Contracts) for use by tenants and landlords of properties advertised through the Accommodation Service. If your landlord doesnt already have one they are available from the Student Services Centre free of charge. If your landlord doesnt use this get their contract checked by SUAIC or the Accommodation Service.
HOW DO
You will normally have to pay a deposit when you sign a tenancy agreement (Contract). This is usually the equivalent of one months rent. The deposit is held by the landlord against damage you might do to the property or its contents, unpaid bills or rent. Some, or all, of your deposit may be retained if you move out before the end of the agreement, or without giving adequate notice. If you are asked to pay any other money in advance (eg a premium or key money) get advice from the Accommodation Service or Students Union Advice & Information Centre before paying.
If your landlord does not protect your deposit or send the appropriate information then they may be ordered by court to pay you three times the total amount. SUAIC have prepared a deposit receipt slip, which is attached to the back cover of this guide. It will help your landlord to give you the information you need about your money. You can find out more by visiting SUAIC, The Accommodation Service or at www.direct.gov.uk/tenancydeposit If you dont agree that your landlord or agent should have kept all or part of your deposit, or you disagree with some of the costs that they have taken out of it, then the tenancy deposit protection scheme your landlord or agent has used will offer a free service to help resolve disputes. Information on what you need to do if there is a dispute will be contained in the information your landlord or agent will have given you at the start of your tenancy.
Keep all of these items in a safe place Use the deposit receipt slip attached to the checklist on the rear cover of this guide. Get an inventory (a list of the contents and condition of the property) when you move in that is agreed by the landlord and tenants and keep a copy. If your landlord will not provide an inventory, produce your own and have it witnessed and signed by a third party (such as a friend). SUAIC can provide you with a sample inventory. 9
Take photographs of the property when you move in. Keep some form of proof to show when the photographs were taken. Keep records of any repairs and replacements you pay for, with receipts or estimates. Maintain the house properly during the tenancy, i.e. carry out regular cleaning, and try not to cause any damage! Clean thoroughly all cookers, fridges, toilets, showers and baths at the end of the tenancy - the cost of getting these things cleaned commercially could reduce your deposit considerably. Make sure you get receipts for all the rent you pay and any other money you pay to the landlord. Keep bills for gas, electricity, water, telephone, to show they have been paid. When you move out, do another inventory check against the one you did when you moved in, with your landlord or an independent witness. If deductions are made from your deposit, you should be provided with a written statement showing what the deductions are for, with copies of receipts and estimates.
NEVER sign a Tenancy Agreement (Contract) on behalf of another person - if they change their mind you could be left liable for their rent.
withholding rent
Withholding your last months rent as security against your deposit not being returned is a breach of your tenancy agreement and your landlord could take legal action to recover the money. Seek advice immediately if you are threatened with legal action.
10
If another person replaces you as a tenant you should ensure that proper steps are taken to ensure that you are no longer held liable for rent, i.e. that you assign your tenancy over to the new tenant, or that the landlord provides a new contract for the remaining and new tenants. Tenants who wish to leave before the end of their tenancy should seek advice before doing so. REMEMBER - if you are tenants who are joint and severally liable, all of you are responsible for the entire rent until a replacement tenant is found. Whilst the landlord may seek to recover the rent from the remaining tenants, the remaining tenants also have a right to recover this rent from the tenant who has left.
what if i want to leave before the end of the tenancy agreement (contract)?
Most students in the private rented sector have agreements for 9 or 12 months. They are not normally entitled to end the tenancy early unless there are particular circumstances, such as serious breach of the agreement by the landlord, there is a clause in the contract allowing tenants to leave early or the landlord voluntarily releases the tenant from the contract. If none of these conditions apply, where a tenant does move out before the end of the contract s/he remains liable for the rent until the end of the contract or until another tenant takes his/her place. It is in all tenants best interests to work cooperatively with each other to find a replacement tenant. Where there is a joint tenancy (i.e. all the tenants have signed one contract) the remaining tenants have to be consulted about the replacement tenant; where tenants have individual contracts, the remaining tenants do not have this right, but it is socially responsible to try to ensure that a discussion takes place.
11
subletting
Subletting is the term used to describe a tenant renting all or part of her/his accommodation to another person. If your tenancy agreement states that you may not sublet without your landlords permission you should write to them, asking for permission to sublet. Your landlord should reply in writing and should give reasons if permission is refused. If your tenancy does not mention subletting you should get your landlords permission in writing to do so. Seek advice before entering into a sublet agreement.
12
WHAT IS
who to live with?
Choosing who you want to live with can be a hard decision. The obvious choice is people you like, but remember that liking someone you see for a few hours a day is not the same as liking someone who is around in your house all the time. Think about interests and lifestyle; are your potential housemates vegetarians/smokers/quiet/late night people or early risers? Think very carefully about living in the same house as your partner. It can put a lot of pressure on you, them, and your housemates. Remember too that if you do fall out with the other people in your house and want to move out, you will probably have to carry on paying rent until another tenant replaces you; seek advice if this situation arises.
If you are paying money to another tenant, e.g. towards a bill, get a receipt or make sure you can prove you have paid the money (e.g. through paying by cheque). This may seem unnecessarily formal, but arguments over bills are common causes of problems. Note that if you are using a telephone company other than British Telecom, you may be required to sign an agreement for a minimum period of time; it should be possible to get an agreement for 9 months. If a large item of equipment is to be bought/hired, always consult everyone in the house. If you hire a TV, the license should be in the hirers name.
household decisions
Be sensible about heating - not using it is false economy. A poorly heated house is not only a health hazard for the occupants, it also encourages condensation leading to damp and mould (this is different from damp caused by structural problems, which is the landlords responsibility). If you want to have a visitor, ensure that it is OK with the others in your household. If a visitor stays so long that s/he seems to have become resident, you may be in breach of your contract as well as annoying everybody else in the house.
household bills
It is advisable for each tenant to put their name as the account holder for one bill - this prevents one person having to deal with and potentially be liable for all the bills. Utility companies do not tend to put all the tenants names onto a bill and if they do will still take the first name as the point of contact and the person liable.
13 11
CO
ITY? UN MM
YES YOU ARE. Being a student in Southampton means that you automatically belong to the wider city community. This comes with some responsibilities, to yourself, your neighbourhood and the city.
in the neighbourhood
Free at last?! Most student accommodation in Southampton consists of terraced and semi-detached houses, your lifestyle is going to affect your neighbours so try to be considerate of their needs too. The following points will help to avoid the most obvious causes of disputes: Introduce yourselves to the neighbours when you move in. Dont make a lot of noise late at night (i.e. after 11pm). Be thoughtful about parking. Some areas have restricted parking anyway, but local residents expect to be able to use the space in front of their own house. Do you actually need your car here? Try to keep the outside of your house looking tidy by, for example, occasionally washing windows and curtains, cutting back rampant hedges and grass, sweeping pathways and paved areas, clearing up litter, putting your wheelie bin off the pavement etc. REMEMBER - keep on good terms with your neighbours and they will probably be willing to keep an eye on your house while you are away. Southampton is one large community and students are an integral part of it. When returning home after an enjoyable evening out, please remember that you are not the only ones that live in this community. Remember how annoyed you get when you are woken in the middle of the night by a false fire alarm in halls. Travel quietly and safely, traffic cones and renditions of The One and Only are not that funny at 3am! 14
VING IN! MO
what about when i move in?
If any repairs need doing inform the landlord in writing. Make sure you keep a copy of your letter for your records you will need it as proof later. Get a rent book or other form of rent receipt. Have an inventory signed by the landlord. Note any defects and damages on the inventory and make sure the landlord signs it. Take either photographs (digital pictures are better because they can be emailed) or video footage of the property and its contents, in case there is any dispute over their condition when you move out. If there is a telephone, inform the company of a change of user. Get a TV license. If you have a joint tenancy agreement then you will need only one license to cover all the TV sets in the house; however if you are on separate individual tenancy agreements you will need to ensure you have a license to cover each individual set. There are hefty fines for not having a license that can be over 1000. If you are paying the water rates, notify the company of a change in occupants. Arrange insurance for your belongings. Check with the landlord that all the keys have been returned by the previous tenants. Take meter readings and inform the relevant utility providers to change the names on the bills from the date your tenancy begins.
council tax
Notify the Council Tax department at the City Council of a change in occupants and make sure they know that you are all full-time students. You will need to obtain a letter from your School Office that shows you are a full time student and therefore exempt from council tax. Students who live in
a shared house are considered joint and severally liable for council tax purposes. The practical implications of this should mean that in a shared house, with a non-student occupant, the bill will appear in the name of the occupant who is not exempt. Also, that the non-student is therefore individually liable. If you have any enquiries or concerns talk to SUAIC. 15
WHO IS
landlord's responsibilities
Under the 1985 Landlord & Tenant Act, Section 11, landlords are responsible for keeping in good repair and proper working order the structure and exterior of their property and installations of the property. This includes Roof, walls, floors and windows Gutters, pipes and drains Baths, toilets, sinks and basins Electrical wiring, gas piping, fixed heaters and water heaters. Landlords have a legal responsibility to carry out these repairs even if your tenancy agreement says that they do not. Landlords are not responsible for any installations purchased by or belonging to the tenant.
tenants' responsibilities
Tenants have an obligation to look after the property. This includes Taking reasonable steps to ensure that they and their guests do not damage the property or contents. Undertaking minor day to day maintenance, e.g. replacing light bulbs. Ensuring that fixtures and fittings are adequately cleaned. Taking reasonable steps to protect the property during periods of absence by making sure the property is secure and all sockets and taps are switched off. (See page 22 for guidance on water supply, pipes and vacations). Tenants are not responsible for repairs needed through fair wear and tear. 16
pest problems
If you have problems with mice, rats, fleas etc., contact the Public Health Service, who are able to deal with pest control issues. Tel: 023 8083 2531.
T IS THE WHA
The Private Housing service at the council can take steps to get repairs done in rented accommodation in many situations; they do not charge tenants for the assistance they give. Full details of the problems in your property will be taken, so that an assessment can be made about the seriousness of the defects and potential for impact on your health and safety. Where it is considered that serious hazards exist or are likely to exist in your property, Private Housing will arrange to inspect the accommodation. Where less serious hazards exist, advice, guidance and information will be provided, but the property will not be visited. If your property is inspected, Private Housing will determine what works are required to improve conditions and will advise your landlord, informally at first. If no works are carried out within a reasonable period, your landlord will be served with legal notices, which will specify the works required and a date for completion. If the work is still not carried out, the council may arrange for the works to be carried out at the landlords expense and/or consider prosecuting the landlord. If the repairs are urgent Private Housing can immediately carry out minimal works to make the property safe, if the landlord is unable or unwilling to do so. The landlord is later charged for the repairs. If drains and toilets are blocked, the council can require them to be unblocked within 48 hours. If your heating/ hot water system breaks down during cold weather, Private Housing can take action to get repairs carried out. The council can provide you with a copy of any notice served on your landlord, so that you know what work should be done.
17 15
18
and m
wa
The green lidded bin is for general household waste and this is collected each week. To check what day your collection is visit: www.southampton.gov.uk and input your post code on the top right hand side of the home page or phone Actionline 0800 5 19 19 19 Bulky waste such as mattresses and furniture must not be left on the pavement and should only be left at the front of your property on the day you have arranged to have it collected. Southampton City Council provides a collection service and the cost is only 25 for up to 10 items (there is an additional charge for fridges/freezers). Phone Actionline 0800 5 19 19 19 to organise a collection. You can dispose of large bulky items free of charge at the Household Waste Recycling Centre called Rubbish Revived at Endle Street, which is located between the football stadium and Ocean Village. Dont forget to get in touch with reuse charities such as SCRATCH on 023 8077 3132, who will donate furniture for a small charge of 10. Their requirements vary from time to time. Please call first and say what item you want to donate. Allow 2 weeks for collection. Leaving waste in your garden and illegally depositing waste on the street can result in fines. Please remember to be a good neighbour by keeping your street and garden clean and tidy. Dont forget if you need any information about managing your waste and recycling you can: Telephone or email Actionline on 0800 5 19 19 19 actionline@southampton.gov.uk Visit Southampton City Council website www.southampton.gov.uk/environment Speak to The Students Union Advice & Information Centre. By working together we can look after the environment and make Southampton a nicer and safer place to live in. 19 17
HAT IS W
If a landlord is attempting to force tenants to leave their accommodation early or is trying to stop them exercising their legal rights, this may be considered harassment. Any of the following constitutes harassment: Behaviour intended to interfere with the peace or comfort of the occupier Persistent withholding or withdrawal of services (without good reason) The landlord knows or has reasonable cause to believe that what they are doing is likely to make the occupier leave, or not use, part of the premises the occupier is entitled to use. In practice this may include behaviour such as cutting off the water supply without good reason, threatening or abusive behaviour, constant visits without warning, sending in builders without warning or at unsociable hours, or preventing you having guests.
HA
ENT? SSM RA
If talking does not resolve the matter, or if the problem is too serious for this to be appropriate, you could write to the landlord warning that you may have to take further action. Keep copies of your letters. The Accommodation Service should also be informed of any cases of harassment by landlords. Seek advice from the sources of help below before taking any action.
sources of help
If your landlord physically assaults you, the police should be contacted. If the harassment is sexually or racially motivated you may be able to take action under anti-discrimination legislation as well as housing legislation. The Accommodation Service and the Students Union Advice & Information Centre can provide further advice and support to students who think they are being harassed by their landlord. Landlords who are proven to have harassed tenants will not be advertised by the University. Please report any incidents to the Accommodation Service. If you find that your time at University or your well-being itself is being adversely affected by accommodation difficulties, the University Counselling Service would welcome you getting in touch with them. Contact details on back cover.
in an emergency
Call the police if you feel you are in danger. Contact the University Security Control Room (24 hours) on 023 8059 2811. Contact the University First Support Team on 023 8059 7488 or email firstsupport@soton.ac.uk
DO I HOW
AFEHOME? AY S AT ST
When using gas appliances, do not cover vents and make sure you have adequate ventilation in the room. If you have a gas cooker, make sure you get a set of user instructions. If you are in doubt about the safety of an appliance, stop using it immediately and contact Transco who operate a free 24 hour emergency service. Inform your landlord as soon as possible. If they do not take action within a reasonable period of time contact the Environmental Health Service.
Danger signs:
Stains, soot or discolouring around a gas fire or at the top of a water heater. This may mean that the flue or chimney is blocked and carbon monoxide can build up in the room. A yellow or orange flame on a gas fire or water heater. A strange smell when the gas appliance is on. SYMPTOMS OF CARBON MONOXIDE POISONING ARE: Headaches Sickness Chronic tiredness or muscular weakness. If you or others suffer from these symptoms after being in a room with a gas appliance burning, see your doctor and call the Gas Safety Advice Line or Transco on 0870 6081524.
fire
Is your house fitted with smoke alarms and fire extinguisher/ blanket in the kitchen? If not, put pressure on your landlord to fit them and remember to test smoke alarms monthly. DONT overload electrical sockets. Avoid multi-way adaptors; if you have to use one, buy a good quality unit with a fuse. Check flexes and plugs on heaters and other appliances to ensure they are not worn or broken. They should not get hot when used. Pick up a fire safety leaflet from SUAIC or The Student Services Centre.
safety action
Your landlord must ensure that any gas appliance in the property is safe. They must arrange for safety checks on appliances at least once every 12 months, by a GAS SAFE registered engineer. They must also keep a record of inspection dates, any defects identified and any remedial action taken. Ask to see the inspection record - you have a legal right to see it. If your landlord does not comply with these requirments, contact the Environmental Health Service and notify the Accommodation Service. Contact details on back cover.
in the kitchen
Cooking accidents are the most common cause of fires in the home. If a pan does catch fire, turn off the heat if it is safe to do so but DONT MOVE THE PAN and DONT THROW WATER ON IT. Smother the flames with a damp cloth, lid or fire blanket and leave the pan to cool for at least half an hour. 21
plan ahead
Think about your escape route if a fire were to break out in your house. Try to ensure that one large window in each room can be easily opened and keep window lock keys where they can be easily found.
vacations
If your house is going to be empty for any length of time, such as during vacations, you should take certain precautions before leaving. Make sure that all doors and windows are locked; your landlord should provide adequate locks. If possible, arrange for someone to come and check on the house. You could invest in some timer light bulbs, or socket timers to help give the impression that the house is occupied. If you have transport, take valuable items, such as stereos and TVs with you; unoccupied houses full of valuable electrical equipment provide a golden opportunity to burglars. Make sure you have adequate insurance for your possessions and check the terms and conditions: some policies will not cover your possessions if the property is left empty for more than 30 days.
22
DO I HOW
Statistics show that student houses are far more likely to be burgled than other residential properties in Southampton. There is compelling evidence to suggest that burglars target student houses as they expect to find poor security, and the fact that there will be more than one computer, television, stereo, cheque book, credit and bank cards. Why break into 4 family houses when you can get the same goods from one student house?
Do the curtain check! No matter where you live in the house check the bedroom curtains to see if you can see through them particularly at night and with the electric light switched on. If they are transparent speak to your landlord to see if he will change them for thicker curtains. Be wary of unannounced visitors. Always make sure that visitors are who they say they are. If they say they are from the police, gas or electricity companies, ask to see their identity card and then ring their local office to confirm. If provided, use internal locks - especially if you are having a party. If you have a bike, keep it securely locked up at all times when not in use and stored in a shed or garage. If you have a car then use a steering lock, and never leave valuables in your car. If you have a removable stereo, remove it.
LP! HE
resident landlord
BEING IM ICTED EV
If you share accommodation with your landlord, such as kitchen and living room, your landlord can evict you without having to get a court order. Your exact housing status can depend on a number of different factors, so it is always worth getting advice on this if any problems arise. You should be given written notice to leave the property, but the amount of notice required can depend on your circumstances. If you pay rent monthly, you could argue that you should be given a months notice to leave; if you pay rent weekly, you may get as little as one weeks notice. Once the period of notice has expired, the landlord can evict you immediately.
illegal eviction
Landlords may attempt illegal eviction by changing locks while you are out, physically throwing you out, or otherwise preventing you getting into your home. If this happens to you, call the police - they should make sure that you are allowed to return to your home. If you are being asked to leave before the end of your agreement (contract), your landlord may be attempting to illegally evict you. Your landlord cannot force you to leave without a court order. Seek advice from SUAIC or the Accommodation Service, contact numbers on back page.
24
If you are responsible for the garden, make sure it is tidy and all garden rubbish has been collected (or is bagged and ready for collection). Make sure you have receipts for all rent paid and any other money paid to the landlord/agent. Keep gas, electricity, water and telephone bills, so you can show they have been paid. Three weeks before your tenancy ends make sure you have an end-of-tenancy inspection visit by the owner/agent. You should be present so that you can agree with the owner/ agent on any work that you need to do it is a good idea to tidy up before (s)he arrives! Make sure that you make a record of requests made by the landlord and have him/her date and sign it. Two weeks before you are due to move out contact the utility companies (gas/electric/water) and arrange for final meter readings to be taken prior to vacating the property (also notify the telephone company). You should also write and request that your names are removed from all the bills on the date you are due to move out. Let the owner/agent know you have done this and keep copies of all your letters. On leaving day take pictures of the house to have photographic evidence that you have thoroughly cleaned it.
25
ONTACT DO I C HOW IC or A
students union advice & information centre (SUAIC)
Students Union, Building 40, University Road, Highfield, Southampton SO17 1BJ
Tel: 023 8059 2085 Email: suaic@susu.org Opening times are as follows: Monday, Tuesday, Thursday, Friday 9.00am-5.00pm Wednesday 11.00am-5.00pm Web: www.susu.org/suaic Winchester School of Art, Students Union Building, upstairs. Check website for details. The Students Union Advice & Information Centre is a department of the Students Union and offers assistance to all students of the University of Southampton on: Housing Finance Academic Matters and Legal Issues Consumer Rights The service we provide is completely free, confidential and impartial. We operate an appointment system. Separate interview rooms are available for you to speak to an adviser in private. We also offer free legal advice sessions. Contact SUAIC for further details. Also, check notices on the Students Union Concourse (Building 42), for termly Police Surgeries. 26
---------------------------------------
Remember that your safety is very important. Look at the property during daylight hours and take someone with you. Also, let a friend know where you are going and when you expect to get back. To ensure a proper viewing make several appointments and keep notes on each visit you make. Dont be rushed into a decision by a pushy landlord. Dont agree to move into a house that needs a lot of work. A building site in June may still be one in October.
q the event of fire in the main access passageways of the In q smoke detectors or fire alarms fitted? Do they work? Are q the house have any fire doors? Does q there a fire blanket in your kitchen? Is q and electricity - is everything checked and tested? Gas q the heating in the house adequate - will you be warm in the Is
middle of winter? q the electric/gas fires work? Does the cooker work? Do q If the cooker is a gas cooker, does the thermostat work? q Ensure you have your gas and electricity meters read immediately after you have taken responsibility for the property. Keep a record of these readings. q Ensure you ask to see a copy of a Gas Safe safety certificate for each gas appliance. Check the date as these expire after 12 months. (See page 21 for more info on Gas Safe certificates). All the gas appliances in the house should be listed. house, could you get out of the house?
q the house secure? Is q Is there a burglar alarm that works? q all the external doors solid? Are q Have all external doors been fitted with strong and secure
locks? q ground floor windows fitted with security catches? Are q you identified your own possessions by putting your Have home postcode on all your valuables? q the ground floor bedroom curtains lined or thick Are enough?
q Is the area right for you? q transport easily available? Is q there shops and services nearby? Are q
Ensure your landlord confirms any agreed repairs/ renovations in writing on your tenancy agreement (contract). See clause 12 of the SASSH approved contract.
Does the roof look sound? You can check for damp from the inside of the house as well as the outside. q the gutters got plants growing out of them? Have q the drains clear? Are q any of the woodwork rotting or unsafe? Is q gardens, walls, fences and boundaries maintained? Are
REMEMBER - the condition of the property is likely to give you an indication of the response to any repair requests.
q any repairs need doing? Do q you told the owner in writing what needs doing Have
have you agreed what will be done, in writing, before you sign the Tenancy Agreement?
q the decorating need doing? Does q so, who is doing it and who is paying? Has the owner If
set any upper limit on the cost of materials if you are decorating the house yourself? Get confirmation in writing.
Has the house got enough furniture for the full number of housemates sharing? q there sufficient space in the kitchen to store and prepare Is food? q any of the furniture the property of existing tenants? Is q all the furniture in good condition? Is q the furniture fire retardant? Is
q the house clean? Is q not, have you told the owner what the condition is in If
writing? q you have the equipment to keep it clean? Do q all your prospective housemates have the same Do understanding as you about tidying up? q there any signs of pests, e.g. mouse droppings, slug Are trails, fleas in the house?
q are you paying for in your rent? How does it compare What
to other rents? Have you paid a deposit? If so, what is it for? Have you got a receipt for what you have paid? Are you responsible for water charges? q much will heating the house cost? How
q What q the plumbing work? Does q you tried all the taps? Have q the sinks drain? Do q the toilet leak? Does q there any hot water and how do you pay for it? Is q there a shower and does it work? Is q there enough bathrooms/WCs for the full number of Are
housemates sharing? q out whether there are sufficient and adequate Check facilities for you and your housemates. As general guidance, all SASSH accredited properties should have sufficient and suitable bathroom and kitchen facilities.
services does the owner provide for you, if any? Window cleaning, gardening, lighting of common parts, refuse disposal? What are the parking arrangements?
HANDY
Here are some useful numbers and addresses that you might need.
STUDENTS UNION ADVICE & INFORMATION CENTRE Tel: 023 8059 2085 Email: suaic@susu.org UNIVERSITY ACCOMMODATION SERVICE Tel: 023 8059 9599 Email: accommodation@soton.ac.uk UNIVERSITY COUNSELLING SERVICE 28 University Road, Highfield, Southampton. Tel: 023 8059 3719 Email: counser@soton.ac.uk CITIZENS ADVICE BUREAU 3 Kings Park Road, Southampton Tel: 023 8022 1406 PRIVATE RENTED SOCIETY The Private Rented Society was formed in 2008 by students, for students. Its purpose is to help 1st years, who either did not make it into halls or chose not to go into halls, with renting their houses and provide means for them to socialise with each other. http://privaterented.susu.org/index.html GAS To find out who supplies the gas to your property phone Transco on 0870 608 1524. Gas escape emergencies - Tel: 0800 111 999 ELECTRICITY To find out who supplies the electricity to your property phone Southern Electricity on 0845 744 555 having your meter serial number at hand. Interactive website for payments, meter readings and moving house details: www.southern-electric.co.uk SOUTHERN WATER PLC Emergency 24 hr helpline 0845 278 0845 Billing Enquiries - Tel: 0845 272 0845
PLEASE NOTE that at time of publication every effort was made to ensure the accuracy of the information given in this handbook. The University cannot accept responsibility for errors, omissions, or subsequent changes in legal requirements.
It is not an authoritative statement of law. If you are in any doubt about any of the information in this publication you should seek legal advice.
INFO
UNIVERSITY SECURITY Tel: 023 8059 2811 NHS DIRECT Tel: 0845 4647
POLICE EMERGENCY Tel: 999 CENTRAL SWITCHBOARD Tel: 0845 0454545 NON-EMERGENCY Tel: 101
HEALTH & SAFETY EXECUTIVE GAS SAFETY ADVICE LINE Tel: 0800 300 363 TRANSCO/GAS ESCAPES EMERGENCIES Tel: 0800 111 999 BRITISH TELECOM Tel: Free phone 0800 800 800 COUNCIL TAX INFORMATION Tel: 023 8083 2349 DOMESTIC REFUSE BULK COLLECTION (Actionline) Tel: 080 0519 1919 NIGHTLINE (confidential listening service) Tel: 023 8059 5236 PRIVATE HOUSING SERVICE (Environmental Health) Tel: 023 8083 2606
www.soton.ac.uk/accommodation
www.susu.org
2010-2011