CLIENT CHARTER

OUR VISION To become a world class Agency for promotion and facilitation of trade and investment. OUR MISSION To promote and facilitate investment, trade, competitiveness and development of micro, small and medium enterprises by providing comprehensive services in a transparent, innovative and efficient manner. OUR CORE VALUES Integrity Dynamism Professionalism. Passion Team Spirit Accountability

Zambia Development Agency

SERVICES Phone calls Walk-ins With appointment Without appointment E-mail Letters/faxes Arrange hotel bookings and airport pick-up Arrange meetings with authorities Arrange meetings with prospective investors Facilitate meetings with foreign business delegations Facilitate site visits (with prior notification) Receipt and processing of duly completed application forms for Investment Licences and Permits Receipt and processing of duly completed application forms for Certificate of Registration for Micro Enterprise Small Enterprise Issuance of the Investment licence/Permit for MFEZ from date of approval. Issuance of Certificate of Registration (Micro) Issuance of Certificate of Registration (Small) Receipt and submission recommendation for import duty and tax exemptions for qualifying investors TIMEFRAME Instant Instant 30 minutes 1 day 2 days 1day 1-2 days 1-2 days 5 days 5 days 4 weeks COST (K) Free Free Free Free Free Free Free Free Free Free 1,280,000

4 weeks 4 weeks 1 day 1 day 1 day 1 day

20,000 20,000 7,670,000 200,000 300,000 Free

CHARTER REVIEW Striving for service excellence, ZDA will continually seek to obtain the views of our clients through comment channels, regular one-to-one meetings and annual investor events. This input, together with internal reviews, will be used to revise our client We are committed to continuous review and improvement of all service delivery and welcome client involvement through comments to The Manager Communications and Public Relations, zda@zda.org.zm , Tel: +260 211 220177 Fax: 260 211 225270
Receipt and submission of application for the work and selfemployment permits to the Immigration Department. Receipt and submission of application for acquisition of the secondary licenses Receipt of request and submission of application for acquisition of land Receipt of request and submission of application for facilitation of acquisition of utilities PRIVATISATION Advertise after approval of mode of sale Due Diligence 1 day 1 day 1 day 1 day Free Free Free Free

At least 3 weeks 4 -8 weeks

Fee (TBA) Free

Inform the Preferred bidder Constitute Negotiating team plus negotiations Prepare transaction documents and get approval from Ministry of Justice Consummation by Minister of Finance Letters/faxes Specialized Trade Information Policy advocacy ZDA Membership (a)Processing (b)Certificate Purchase exporter and sector audit reports

6 weeks 4-8 weeks 5-8 weeks 1-2 weeks 3 days 7 Days Ongoing 7 days 1 day Upon Payment

Free Free Free Free Free Free Free 50,000.00 400,000.00 150,000.00 ( Main) 50,000.00 ( Sector ) Variable

At least 5 Export Promotion Activities Information conveyed to clients Information Resource Center Specialized Training for exporters Request for Training ( Notice required)

Every 6 Months 3 months Monday Friday 1 Month 1 month to

Free Variable 50,000 100,000 Free Free Free Free Free

Linking MSMEs to financing institutions Advisory and counseling services Research Dissemination of research findings Monitoring and evaluation

7 days 7 days On going On going On going