A Project Report ON WIPRO COMPANY LTD.

SUBMITTED IN PARTIAL FULFILLMENT FOR THE AWARD OF THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION

UNDER THE GUIDANCE OF Prof. Niki

SUBMITTED BY:Patel Hardik N. Patel Mehul J.

PREFACE
It is our pleasure to keep our Retail Financial services on WIPRO LTD in front of you. Project report is vitally important for M.B.A students because it develops the feelings among the students about industrial environment and business to develop the practical base. Theoretical knowledge is true only when we apply the same in the practical. Single man has no capability to knowing everything. It requires interacting with other people who have the capability to give direction to us to achieve our goals.

Acknowledgement
We would like to thank our Project Guide Prof. Niki Sangvi for his immense guidance, valuable help and the opportunity provided to me to complete the project under her guidance. I would like to thank all faculty members of Center for Management Studies for guiding and supporting me in the completion of project from time to time. Last but not the least, my gratitude to great almighty and my parents without whose concerned and devoted support the project would not have been the way it is today.

Executive Summary
W i p r o ha s a v e r y g o o d c l i e n t b a s e w i t h o v e r 5 0 F o r t u ne 5 0 0 c o m p a n i e s a nd o v e r 1 0 0 l e a d i n g I n d i a n c o r p o r a t e s . I n s o ft w a r e W i p r o W i p r o i s h e a d q u a r t e r e d i n B a n g a lo r e a n d h a s 2 8 d e v e lo p m e n t c e n t r e s a c r o s s I nd i a , E u r o p e a n d U S A a n d a l s o h a s 2 1 o f f i c e s i n U S A , C a n a d a , F i n l a n d , T a i w a n, F r a n c e a n d U n i t e d K i n g d o m . W i p r o h a s s e t a v i s i o n f o r i t s e l f t o b e c o m e a U S $ 5 b n c o m p a n y i n t he n e xt c o u p l e o f ye a r s . I t a i m s t o b e t o p 1 0 I T c o m p a n i e s i n t he w o r l d ' t o p I T c o m p a n y i n I n d i a , a mo n g t o p 1 0 mo s t f a vo r e d e m p l o ye r s i n t h e w o r l d a n d t o b e a m o n g t h e t o p 5 bra nd s in I nd ia . W i p r o i s a g lo b a l c o m p a n y w it h r e v e n u e s o f R s 3 0 9 2 2 m n f o r t h e y e a r 2 0 0 1 . T h e r e v e n u e s fo r t h e c o m p a n y h a v e b e e n g r o w i n g a t a n a n n u a l a v e r a g e r a t e o f 2 3 % a n d P AT a t a n a n n u a l a v e r a g e r a t e o f 5 0 % . I t e m p l o y s t o t a l o f 1 4 0 0 0 e m p l o ye e s o u t o f w h i c h 1 1 5 0 0 e m p l o ye e s a r e i n I T b u s i n e s s . W i p r o fo l l o w s S i x S i g m a q u a l i t y s ys t e m s a n d i s a l s o a S E I C MM le ve l 5 co mp a n y w it h pr in c ip a l line s o f bu sine sse s be in g i n fo r m a t i o n t e c h no lo g y ( I T ) a n d c o n s u m e r p r o d u c t s . I t a l s o h a s o t h e r b u s i n e s s e s o f f l u i d p o w e r , l i g h t i n g , m e d i c a l e q u i p me nt p r o d u c t s a n d fina nc ia l ser vic e s. I T , w h i c h i n c l u d e s s o ft w a r e s e r v i c e s a s w e l l a s h a r d w a r e p r o d u c t s , m a k e s u p t he l a r g e s t c h u n k o f b u s i n e s s f o r W i p r o . I t a c c o u n t s f o r 8 4 % o f t o t a l r e v e n u e s o f W i p r o lt d . t h e G l o b a l I T s e r v i c e s c o nt r i b u t e s 5 7 % o f t o t a l r e v e n u e s w h e r e a s I n d i a n I T s e r v i c e s c o nt r i b u t e 2 7 % o f t o t a l r e v e n u e s . T h e I T b u s i n e s s m a k e s u p 8 4 % o f t he r e v e n u e s o f W i p r o L i m i t e d a nd a r o u nd 9 3 % o f i t s P B I D T ha s e m e r g e d a s t h e s e c o n d l a r g e s t p la ye r a nd is gro w ing st ro ng ly a nd o f t o ilet r ie s ha s c ar ve d o ut a n ic he in t h e p r e m i u m s e g m e nt . W i p r o a l s o h a d a n i nt e r e s t i n t he f i n a n c i a l s e r v i c e s i n d u s t r y t hr o u g h a s u b s i d i a r y - W i p r o F i n a n c e . T h i s h a s p r o ve d t o b e a d r a i n o n t h e c o m p a n y fo r t h e l a s t t hr e e ye a r s a n d t h i s ye a r t h e c o m p a n y h a s d i v e s t e d a s i g n i f i c a nt p o r t io n o f t h i s c o m p a n y a n d i t i s no l o n g e r a su bs id ia r y o f W ipro .

W i p r o ha s a n u m b e r o f a l l i a n c e s w it h g l o b a l l e a d e r s l i k e V ig net t e, A T G ( Ar t T e c h no l o g y G r o u p ) , O p e n M a r k e t , iP l a n e t fo r e - b u s i n e s s ;

w it h A e t h e r s ys t e m s , A g e a c o r p o r a t io n fo r m - c o m m e r c e ; w i t h N e o n , S T C , V it r i a , M e r c a t o r , S e a g u l l f o r E nt e r p r i s e A p p l ic a t io n I nt e g r a t io n ; w it h S A P fo r E R P ; w it h S i e b e l , C l a r i f y, P i v o t a l fo r C u s t o me r R e l a t i o n s h i p M a n a g e m e nt ; w it h C o m p u t e r A s s o c i a t e s , C i s c o , N o r t e l , S u n f o r T e c h no lo g y I n f r a s t r u c t u r e S e r v i c e s e t c .

CHAPTER-1

I.T INDUSRTY OVERVIEW

1.1 WORLD WIDE IT SERVICES & BPO MARKET

Since its origin in the 1960s, the IT services and the BPO industry have evolved into a truly global industry that substantially influences the way both large and small enterprises use information technology and outsource key business processes. At its inception, an IT service was primarily limited to simple outsourcing tasks like managing third party mainframe servers. Today, IT services ranges all the way from managing basic IT and network infrastructure to managing critical business processes for customers. IT Services IT services includes consulting, developing, implementing and maintaining custom and package software, management of physical infrastructure like desktop computers, servers, data storage and voice and data networks, and support for hardware / software / network products. Business Process Outsourcing BPO includes outsourcing of key business processes like finance and accounting, billing, HR management, payroll, contact center, etc. to third party service providers. Substantial changes in the industry dynamics that affect the IT services and BPO business. From a demand side perspective the buyers have become much more sophisticated in their buying behavior, while from a supply side perspective the entry of new players with global delivery models has made the industry extremely competitive. Demand Side Trends y Globally, the demand for IT services and BPO for 2007 is estimated at more than US$ 600 billion - a substantial market. The market growth through 2009 is expected to be at a compound annual growth rate (CAGR) of around 7%, down somewhat from the 14% growth that was witnessed in the 1990s.This drop is mainly attributed to the 2001 burst of the dot-com bubble, after which the market slumped to a meager growth rate of 3%, from which it has slowly climbed back to 7%.

1.2 Service Offerings of IT Services BPO Companies:-Within this market most

industry players are currently offering six primary services. Out of these six services, two fall under the BPO category and four under the IT services category.

BPO 1. Business process consulting. 2. Business transformation and process outsourcing (BTPO).

IT Services 1. Application professional services. 2. Infrastructure and network related professional services. 3. Hardware /Software/network product support. 4. IT outsourcing of applications, desktops, servers and networks.

1) Business Process Consulting

Business process consulting services are advisory services that influence the adoption of IT in enterprises. These business consulting services are intended to improve business operation efficiency, transform established business or create new business via IT. Business consulting activities include corporate strategy planning, review of business plans, business process analysis or re-engineering, and business requirements analysis, as well as change management and organizational consulting pertaining to the adoption of IT solutions.

Market Potential & Trend The current size of the business process consulting segment is US$ 25 billion and the segment is expected to grow annually at 3%. While the growth in this service line is low, this is considered the entry point for building strong relationships. Most companies in the industry are constantly trying to build this capability.

2) Business Transformation & Process Outsourcing

Business transformation and process outsourcing comprises the two following sub-segments:-

a) Business Transformation Outsourcing (BTO) Business transformation outsourcing comprises transfer of responsibility for the ongoing management and execution of an activity. In such situations, the outsourcer typically takes endto-end ownership of a specific business process like HR, finance and accounting or customer care and transforms the process to capture savings. b) Business Process Services (BPS) Business process services are related to the outsourcing of a process or a function (without transformation) to capture economies of scale. In such cases, the fixed assets and / or personnel are some times transferred to the outsourcer. Business process transaction management is a component of BPS, which includes transaction processing services that provide IT operational support for specific types of transactions, such as for credit / debit cards, payroll, check processing and healthcare. Market Potential & Trend Overall BTPO is currently a US$ 145 billion market, 60% of which is in the US. Projected to grow at 11% annually, this segment is expected to have the highest growth within the entire IT services and BPO market. Also, compared to the overall IT services market, this segment is much more consolidated, with the top five process outsourcing service providers holding around 35% of the market in North America.

The factors driving the current BTO / BPS market are mainly

Requirement of deep process or vertical expertise with leading companies deploying up to 75% of their employees within specific vertical sectors.

Entrance of other players in addition to specialized onshore BPO players, like large MNC IT services providers, consultants, and specialist global delivery providers, who also want to be a part of this high growth market.

The emergence of global delivery models that have a significant cost advantage. For instance, US labor costs per frontline agent are 5-10 times the cost as compared to global delivery agents. This results in a 40-60% total cost savings including telecom, facilities, direct expenses and other variable costs. In India, the BTPO market is booming because of large labor availability at low costs and service revenues are expected to grow at 60% a year.

3. Application Professional Services

Application professional services consist of the two following sub-segments:-

a) Custom Application Development:Custom application development services create new functionalities for customer developed and packaged applications. Application development frequently serves to integrate or link internal / external business processes. These services may include converting applications to run on different platforms or architectures. b) Systems / ERP Integration:-

Integration services are detailed design, implementation and IT management services to link applications (custom or packaged) to each other or to an existing / planned IT infrastructure. Activities include migration, upgrades, etc., detailed design and implementation of application programming interfaces. Market Potential &Trend The current size of the application professional services market is around US$ 100 worldwide with an annual growth rate of 4%. billion

A few of the major trends that are affecting the market and putting pressure on demand and margins are: y Software spending is shifting from broad packages to niche applications and internal development toolkits. y Improvement in productivity is expected by in sourcing and globally delivered services at lower costs (e.g. a US internal IT employee cost. y Companies with global delivery models enjoy significant cost advantages and improve quality of delivery substantially. It is expected that more than half of all application services could eventually migrate to a global delivery model.

4) Infrastructure & Network-Related Professional Services

These services are advisory services that help clients assess different technology strategies. In doing so, these services help customers align their technology strategies. With their business or process strategy. These services support customers' IT initiatives by providing strategic, architectural, operations and implementation planning.

Market Potential &Trend

The size of the infrastructure and network-related professional services market is estimated at ~US$ 50 billion worldwide, with a 7% annual growth.

Growth in these services is largely driven by distinct events in the corporate world that require changes in IT and network systems. Some of these events are:-

M&A events that require network / server consolidation.

Regulations that require increased security and privacy levels.

Emergence of new technologies like RFID that require an overhaul of existing systems.

5) Hardware / Software / Network Product Support

Hardware / Software / Network Product Support" support segment comprises the two following sub-segments:Installation & Maintenance: This segment supports the implementation and roll out of new hardware infrastructure, applications and / or network products. Activities may include hardware and software procurement, configuration, staging, installation and interoperability testing. In addition to implementation, this service also involves providing ongoing support for these assets to ensure high availability and functionality.

Training and Educational Services: These services are educational services related to information systems or infrastructure deployed as part of a professional services engagement. These include the onsite or remote transfer of knowledge regarding the use, best practices, concept skills and change management of the information system. These services do not include training and certification education.

Market Potential & Trend Product support accounts for a ~US$ 130 billion market globally, and is expected to grow to US$ 150 billion by 2009, at an annual growth rate of around 4%. A few areas like network related support and software support are expected to have a much higher growth than others like hardware maintenance and support.

Key trends in the hardware / software / network product support segment are:-

Commoditization of hardware causing a decrease in complexity, thereby reducing support and installation margins.

Instead of stand-alone courses, customers require one-stop-shop training that is tailored to their business processes.

6. IT Outsourcing- Applications, Desktops, Servers & Networks This segment comprises the following sub-segments:-

1. Applications Management: Includes a wide variety of services, processes and methodologies for migrating, maintaining, enhancing and managing both custom and packaged software applications.

2. End User Device Management: Involves procurement and management of software and hardware assets like desktop, laptop, PDAs, printers, faxes, etc.

3. Network Management Services: Includes management of the voice and data network and all associated hardware and software assets

4. Hosting Services: Involves hosting of mainframe, midrange and web servers in a secure location, offsite and onsite. It involves procuring the hardware and software, building up the requisite data enter and providing the network connectivity. Service providers take on the responsibility of keeping the server secure and monitoring it continuously to ensure high availability.

5. Helpdesk: Includes centralized information and support management services to handle a companys internal queries and operational problems about IT related processes, policies, systems and use. Services include hardware and software support, logging on problems, dispatch of service technicians and parts, training coordination and other IT related issues.

In addition to these services, companies with global delivery models are now offering infrastructure management services, where the labor-intensive parts of desktop, server and network management can be done from low cost countries.

Market Potential & Trend:-

IT outsourcing accounts for a US$ 160 billion market and is expected to grow to more than US$ 210 billion by 2009 at a CAGR of ~7%. Though revenues continue to grow in this sector, operating margins have declined rapidly. Forces that will continue to put pressure on service provider margins in this segment are:

Enterprises continue to take costs out themselves before turning IT operations over to providers, reducing the profit available to IT outsourcers.

Enterprises are narrowing the scope of their IT outsourcing contracts and using third party professionals to negotiate contracts.

Contract lengths are shrinking, while sales cycles continue to lengthen, with enterprises renegotiating contracts before the expiration of their terms.

CHAPTER-2

INTRODUCTION TO THE COMPANY

INTRODUCTION
O V ER VI E W Wip r o T e c hno lo g ie s is t he g lo ba l t e c hno lo g y s er v ic e s d iv i s io n o f W ip r o Lt d. ( NYS E : WI T ) . W ip r o o ffer s a fu l l po r t fo l io o f s er v ic e s acr o s s i n d u st r ie s, de l ive r i ng me a s ur a ble bus in es s be ne f it s fo r t he ir c u st o mer s w it h s i x s ig ma co ns ist e nc y.

H IS TO RY Fo u n d e d in 1 94 5, Wipr o has d ive r s i f ie d i nt o I nfo r mat io n T ec hno lo g y, Co ns u me r C ar e a nd L ig ht ing , E ng i ne er ing a nd H e a lt hc ar e. W ip r o s

d iv e r s i f ic at io n int o I T ha pp e ned in 19 80 a nd s inc e t he n t her e ha s be e n no lo o k in g bac k. Wip r o ha d r e ve nu es o f U S D 73 6 M n i n Mar c h 200 2.

WHO IS WIPRO Ra nke d a s 7t h be st so ft w ar e s er vic e s co mpa n y i n t he wo r ld b y Bu s i n e s s Wee k ( I nfo t e c h 1 00, No ve m ber 20 02) , W ipr o ser ve s o ver 3 0 0 g lo b a l le ad er s i nc lud ing Bo e ing, Nat io nw id e, E r ic s so n, T o s h i ba, C is co , S ea g at e, P ut na m I nve st me nt s, U nit e d T ec hno lo g ie s , B est Bu y, D ig it a l, Fr ie n d s P r o vid e nt , I BM, M ic r o so ft , NC R, T ha me s Wat er , T r a ns co a nd S o n y. Fr o m t he f ir st da y in de a l i ng w it h W ip r o , t her e 's be e n no t hing but qu a l it y, c h ar a ct er , h ig he st int egr it y, h ig he st qu a l it y wo r k. As a jo i nt ve nt ur e, yo u wo u ld n 't f i nd a bet t er par t ner . As a s upp l ie r , yo u wo u ld n't f ind a h ig h er q u a l it y p ar t ner .

S o m e q u i c k f a c t s a b o u t W i p ro :  I nd ia 's mo st va lu a ble co mp a n y ( Bu s i ne s s T o da y, 20 06) .

     

L ist ed at NYS E ( WI T ) . P ar t o f t he T MT ( T ec hno lo g yMed ia- T e le co m) I nde x o f t he N ew Yo r k S t o ck E xc ha ng e. O ver 20 ye ar s o f I T Co ns u lt ing , S ys t e ms I nt egr at io n a n d

E ng ine e r ing S er vic e s e xpe r ie nc e. 30 o ff ic e s wo r ld w id e, 18, 00 0 I T pr a ct it io ner s a nd co ns u lt a nt s. Mo r e t ha n 300 c u st o mer s a cr o s s US A, E ur o pe a nd J ap a n( 5 0 o f t he s e ar e Fo r t u ne 500 co mp a nie s ) . US D 736 M n r e ve nu e s ( Y ear 20 01- 2 00 2) , Cu mu lat ive Gr o wt h R at e ( C AG R) o f 45% o ver t he l ast f ive ye a r s . Qu a l it y le ad er s hip : Mo st mat ur e S ix S ig ma pr o gr a m in t h e i nd ust r y. Wo r ld 's f ir st P CM M, C M M i a n d C M M le ve l 5 co mp a ny. An nu a l do ma in

DISASTER RECOVERY PLANNING An e st i mat e d 9 4% o f co mpa n i es w it ho ut a t est e d cr is i s p la n g o o u t o f bu s i ne s s a ft er a s e ver e lo s s o f se r v ic e. Wit h inc r e a se d d ep e nde nc y o n I T I nfr a st r uct ur e t o r un bu s ine s s e f fe ct iv e l y a nd e f f ic ie nt l y, o r g a n iz at io ns nee d t o kno w ho w t o pr o t ect t he b u s in e s s i f t he I T I n fr a st r u ct ur e fa i ls . 'D is a st er - R eco ver y P la ns ' ar t ic u lat e t he me a ns t o pr o t ect o r ganiz at io ns i n c a se o f su c h e ve nt ua l it ie s.

T h e o ffe r i ng co ver s:  S t ud y o f t he e x ist i ng I T I nfr a st r uct ur e s et - up at var io u s

s it e s o f t he o r ga n iz at io n a nd o f t he e x is t ing d is a st er r eco v er y pr a ct ic es.  I de nt i f ic at io n o f t hr eat s t o t he s er v ic e s, ar is ing o ut o f

t he fa u lt s in I T pr o du ct s a nd s er vic e s o f t he o r g a niz at io n.  Co ndu ct ing R is k Ana l ys is a nd Bu s ine s s I mpa ct Ana l ys i s

( BI A) o f var io u s t hr e at s t o t he r e so ur ce s/ fu nct io ns a nd cat e g o r iz i ng t he r is k s ba se d o n t he i mp a ct .   De s ig n i ng a nd r e co m me nd ing so lut io ns t o co ver t he

r e so u r c e s fr o m t he t hr eat s ( r is k s) . I mp l e m e nt a t io n o f t he r e c o m m e nd e d s o l u t io ns i n c l u d in g

ho t s it e s, h ig h a va i la b i l it y so lut io ns, ne t wo r ks a nd st o r ag e s ys t e ms

EXECUTIVE PROFILE
A ZI M H P R E M J I T h e C h a ir ma n o f W ipr o Co r po r at io n An a lu m nu s o f S t a nfo r d U n i ver s it y, U S A, Mr . Az i m H P r e m j i jo ine d W ip r o i n 1 9 6 6 at t he ag e o f 21. Un der h is le a d er s h ip, a R s. 70 m i l l io n co mp a ny in h ydr o g e n at e d

co o k in g fat s ha s gr o w n t o a $5 00 m i l l i o n d ive r s i f ie d, int egr at ed co r po r at io n i n s er v ic e s, t ec hno lo g y pr o duct s a nd co nsu mer pr o d uct s w it h le a d er s h ip p o s it io n s in t he bu s i ne s se s it is i n. A r o le mo d e l fo r yo u ng e nt r epr e neur s a cr o s s t he wo r ld, Mr . Az i m Premji ha s i nt egr at ed t he co u nt r y's e nt r e pr e ne ur ia l t r ad it io n w it h

p r o fes s io na l ma na g e me nt , i n t e g r it y.

ba se d o n so u nd va l u e s a nd u nc o mp r o m i s i n g

Mr . Az i m P r e m j i 's st r e ngt h l ie s in br ing ing t o get her a nd bu i ld i n g c h ar g ed t e a ms o f h ig h po t e nt ia l, h ig h per fo r m i ng peo p le. H is v is io n a n d

p r ag mat is m ha ve he lp e d Wip r o Co r po r at io n be co me t he 2 nd mo st co mp et it i v e a nd s u c ce s s fu l co mp a n y i n I nd ia a s r at ed b y B u s ine s s T o da y, a le a d in g b u s in e s s ma ga z i ne i n I nd ia . Wip r o in t e r ms o f ma r k et cap it a l iz at io n is a mo n g t he t o p 10 co r po r at io ns i n I nd ia. Mr . P r e m j i ve r y st r o ng l y be l ie ve s t hat t he mo st i mpo r t a nt co nt r ib u t o r s t o Wip r o 's s uc ce s s ha ve bee n t he ar t ic u lat io ns a nd fa it h fu l a d her e nc e t o co r e v a lu e s, a s har ed v is io n fo r t he fut ur e , ide nt i f ic at io n a nd de ve lo p me nt o f W ip r o le a der s t hr o ug h c le a r l y de f i ne d W ipr o le a der s ' qu a l it ie s . A h a n d s- o n bu s ine s s le a d er w it h st a nda r ds o f e xc e l le nc e in e ver yt hi ng t h at t he co r p o r at io n do e s, Mr . P r e m j i is a l m o st fa nat ic a l a bo ut de l i ve r ing va lu e t o cu st o mer s a nd h is w i l l i ng ne s s t o sacr i f i ce bus ine s s a nd pr o f it s t o ho ld o n t o "O u r P r o m is e ". Mr . P r e m j i wa s t he pr i me mo ver be h ind W ip r o 's d ec is io n t o ac h ie v e "S i x S ig ma " st at us. I n h is add r e s s t o t he t o p ma na ge me nt o f W ip r o Co r p o r at io n o n M a y 2, 1 997, he sa id , " T he e nd o bje ct ive o f o ur 'c u st o mer - in ' co n c ep t is t hat we wa nt t o bu i ld t he vo ic e o f t he c u st o mer i n o ur pr o d u ct s a nd se r v ic e s. T h is is o ppo s it e t o t he c o nc ept o f 'pr o d uct - o ut ', w h ic h is t h e wa y t h e wo r ld ha s bee n o per at ing f o r so me t i me . " I n t h is jo ur ne y o f ac h ie v i n g t he ne ar d e fe ct - fr e e pr o duct s a nd ser v ic e s, Mr . P r e m j i is ver y c le a r t hat a s a wo r ld c la s s o r ga n iz at io n, w ha t Wip r o ne ed s t o be co nc er ned a bo u t is t he p r o ce s s, no t mer e l y t he r e su lt s.

VI V EK PA U L V iv e k P a u l is V ic e C ha ir ma n o f W ip r o , Lt d. a nd t he P r e s id e nt o f it s W ip r o T ec h no lo g ie s D iv i s io n, bas e d in Mo u nt a i n V ie w, C A. W ip r o T ec hno lo g ie s is a g lo ba l info r mat io n t ec hno lo g y, pr o d u ct

d e v e lo p me nt / ma i nt e na nce, a nd bu s i ne s s pr o ce s s so lut io ns pr o v id er w it h o ve r 1 8 , 0 0 0 e mp lo ye e s a nd o ff ic e s in 3 0 lo c at io ns ar o u nd t he wo r ld. W ip r o

T ec h no lo g ie s co nt r ibut e s mo r e t ha n 90 % o f t he pr o fit a b i l it y o f W ipr o , Lt d . , a $ 7 b ma r ket c ap co r po r at io n.

S ince a s su m i ng t his r o le , r e ve nu e s at Wip r o T ec hno lo g ie s ha ve g r o w n at o ver 45% a ye ar a nd o per at ing pr o f it s ha ve gr o w n at o ve r 50% a ye ar , co mp o u nd ed, c at ap u lt ing it int o t he Bu s i ne s s Wee k G lo ba l I n fo t e c h 1 00 , a n d a l lo w i n g a su cc e s s fu l l ist i ng o n t he Ne w Yo r k S t o ck E xc ha ng e. Mr . P au l br o ug ht a st r o ng fo c u s o n va lu e s, bu i ld i ng hu ma n c ap it a l a n d est a b l is h ing le a der s h ip i n qu a l it y pr o c e s se s. T h is fo c u s t r a ns fo r me d W ip r o t o b e co me a le ad er in it s f ie ld w it h t he w id e st r a ng e o f ser v ic e s, r e co g n iz e d q u a l it y le a der s h ip, a nd a t r a ns fo r m ing wo r k fo r c e t hat we nt fr o m co d i n g t o co mp le x pr o gr a m ma na g e me nt to co ns u lt ing a nd ar c hit e ct ing. L ea d in g

a n a l ys t r e se ar c h f ir ms Gar t n er a nd M E T A r at e Wipr o a s t he le a der i n t h e o f fs ho r e app l ic at io n o ut so ur c i ng mar ket a nd a h ig h q ua l it y so lut io n pr o v id er w ho ha s mo ved u p t he va lu e c ha in. Re ce nt l y B ut ler Gr o u p , a r e s ear c h f ir m fo cu s ed o n t he I T mar ket , quo t ed i n o ne o f t he ir r epo r t s t hat - " W ipr o is w e l l p la c ed t o co mp et e w it h t he la r g e st p la ye r s, ha vi ng e st a bl is he d a n e nv ia b l e r ep u t at io n fo r t he qu a l it y o f it s d e l i ver y a nd t he va lu e it br ing s t o it s b u s in e s s r e lat io ns h ip s ". P r io r t o t his r o le, Mr . P a u l w a s bas ed i n M i lw a uk ee, WI , a nd r a n GE ' s G lo b a l CT ( Co mp ut er iz e d T o mo gr ap h y) S c a nner bu s i ne s s w it h near l y $ 1 b i l l io n in r e ve nu es, r e po r t ing d ir e ct l y t o t he cur r e nt C ha ir ma n o f GE . Mr . P au l d r o ve p r o duct iv it y t hr o ug h de ve lo p ing a d e s ig n a nd bu i ld c ap a bi l it y i n C h i n a fo r t he eco no m y r a ng e, dr o ve d e s ig n co o per at io n acr o ss d e ve lo p me n t t ea ms in F r a nc e, Ja pa n a nd t he US t o st ep up t he p ac e o f ne w pr o d u ct i nt r o d u ct io ns, a nd la u nc he d br e akt hr o ug h pr o du ct s t hr o ug h t he p io ne er i n g ap p l ic at io n o f S i x S ig ma t e c hn iq ue s. T h is s uc c es s wa s no t ed b y t he bu s in e s s b e st s e l le r bo o k, S ix S ig ma .

P r io r t o t his r o le , M r . P a u l wa s P r e s id e nt a nd CE O o f GE 's me d ic a l eq u ip me nt jo int ve nt ur e w it h W ipr o . Mr . P au l w a s p ar t o f t he ve nt ur e a s a

n e w st ar t - up, t o it s be co m ing a g lo ba l de s ig n a nd ma nu fa ct ur ing ba s e fo r u lt r a so u nd eq u ip me nt , a s we l l as a le a der i n t he d ist r i but io n a nd ser v ic e o f me d ic a l i ma g ing e qu ip me nt in t he S o ut h As ia n ma r k et s. H is e f fo r t s i n a l l t hr e e r o le s ( W ipr o , Wip r o GE a nd GE ) ha ve bee n no t e d i n t he b u s ine s s me d ia ( B us ine s s We ek, E c o no m ist , Fo r be s, Fo r t u ne, N YT , WS J , et c. ) a n d ha ve bee n u s ed a s c a se s t ud ie s at le a d ing bus ine s s s c ho o l s ( Har v ar d, Wha r t o n, I ns ea d, et c. ) . A J a nuar y 2 003 se g me nt in B us ine s s We e k c it ed W ip r o a s "t he l i ve w ir e i n I nd ia n h ig h t ec h", a nd a F e br uar y 200 3 is s u e o f E co no m ist me nt io ned " W ipr o a sp ir es t o be a g lo ba l fo r c e in t he I T i n d u st r y" . Fa st Co mpa n y r e po r t ed a ft er vis it ing W ip r o in it s F e br u ar y 2 0 0 3 is s u e "t her e ar e cer t a in mo me nt s w he n yo u c a n s ee t he fut ur e w it h s u c h c la r it y t hat it near l y t ak e s yo ur br e at h a wa y" P r io r t o wo r k ing at GE , Mr . P a u l wo r k ed at B a i n & Co . , Bo st o n, a le a d i n g st r at eg y co nsu lt ing f ir m a nd at P ep s iCo I nc. , P ur c ha s e, N Y in t h e ir M & A a r e a. Mr . P au l r e c e ive d a n MB A fr o m U ni ve r s it y o f M a s sa c hus et t s at A mh e r st . He r ec e i ve d a B ac he lo r o f E ng i ne er i ng de gr e e fr o m B. I . T . S . , P i la n i , I n d ia i n E le ct r ic a l & E le ct r o nic s E ng in eer ing, w her e he w a s a lso C apt a i n o f t he S w i m a nd Wat er po lo t ea ms .

Mr . P au l is a me m be r o f t he Bo ar d o f t he Ca l i fo r n ia C ha mb e r o f Co m mer c e, a nd V ic e C ha ir ma n o f it s T e c hno lo g y Co m m it t ee. He is a me mb e r o f t he B. I . T . S S e nat e, o n t he a d v is o r y bo ar d o f S t a nfo r d U n ive r s it y' s Ra d io lo g y De par t me nt a nd a c har t er me m ber o f T he S il ic o n Va l le y I n d u s E n t r e p r e ne u r s O r g a n i z a t io n.

W I P RO IN F RA S T RU C TU RE W ip r o is g ear e d fo r g lo ba l de l ive r y w it h o ff ic e s a nd de ve lo p me nt c e nt er s t hat s p a n t he g lo be. Lo cat io ns sp a nn i ng t he g lo be 2 7 o ff ic e s wo r ld w id e Ov er 1, 450, 00 0+ sq. ft . o f d e ve lo p me nt fa c i l it ie s 3 0 de ve lo p me nt c e nt er s wo r ldw id e st at e- o f- t he- ar t co mmu n ic at io n fa c i l it ie s G ig a sp e ed c a b l i ng - g uar a nt e ed 10 M BP S t o des kt o p 3 0 + int er nat io na l l i nk s - d at a, vo ic e a nd v id eo Dat a, vo ice a nd vid eo , I S DN ba ck- up fo r fu l l r e du nd a nc y.

Wip r o ca mpu s e s ar e d e s ig ne d t o pr o vid e co mfo r t a b le a nd pr o du ct iv e wo r k e n v ir o nme nt s. W ip r o pr o v id e mu lt i- s it e s er v ic e s t o g lo ba l c u st o mer s a nd h a v e t he r e le va nt e xp er ie nc e, pr o ce s se s a nd met ho do lo g ie s fo r a su cc e s s fu l t r a ns it io n. Ro bu st bu s i ne s s c o nt inu it y p la ns ar e i n p la c e fo r d at a, s yst e ms a nd p eo p le.

W IPRO VIS IO N IN 2009

Business Leadership Amo ng t he t o p 10 I nfo r mat io n T e c hno lo g y S er vic e s co mp a nie s g lo b a l l y a nd 1 I nfo r mat io n T ec hno lo g y co mpa n y i n I nd ia.

C u s t o m e r L e a d e rs h i p T h e 1 c ho ic e o f t he c u st o mer t hr o ug h in no vat ive so lut io ns a nd S ix S ig ma pr o c e s se s.

Peop le Leade rship Amo ng t he t o p 10 mo st pr e fe r r ed e mp lo ye r s g lo ba l l y b y cr eat in g a n e n v ir o n me nt o f e mpo wer me nt , i nt e l le ct u a l c ha l le ng e a nd we a lt h s har i ng . Br a n d L ea der s h ip W ip r o Br a nd t o be a m o ng t he t o p 5 mo st a d m ir ed br a n d s i n I n d i a S ix S ig ma , S E I CM M, P C M M a nd C M M i t o de l i ve r me a s ur a b le b u s in e s s be ne f it s w it h e nha nc e d pr o du ct i v it y upt o 35% , co st sa v i ng s u pt o 3 5 % a n d fa st er t ime - t o - mar k et upt o 7 5 % .

S a li en t feat u re s of ou r q u ali t y p rog ra m Mo st mat ur e S ix S ig ma pr o gr a m in t he ind u st r y- e ns ur e s t hat 91 % o f o u r p r o ject s ar e co mp let e d s c hed u le , mu c h a bo ve t he i nd ust r y a ver a ge o f 5 5 % .

Wo r ld s f ir st co mpa n y t o b e a war de d P C M M Le ve l 5 a nd C MM I L e ve l 5

Wo r ld s f ir st S E I C M M ver 1. 1 L e ve l 5 so ft w ar e s er v ic e s co mp a n y

De fe ct pr e ve nt at io n- po st r e le a s e d e fe ct r at es at le s s t ha n 0 . 2 p er KL OC, a mo ng st t he lo w est in t he ind u st r y

C yc le t i me r edu ct io n du e t o lo wer r e wo r k r at e

Co st o f fa i lu r e a vo id a nce a nd h ig h pr o je ct vis ib i lit y

W h a t it mean s for cu st o me rs T h e a s sur a nce t hat qu a l it y w i l l ne ver be co mpr o m is e d be it p r o d u ct , p r o ce s s o r se r vic e q ua l it y. T hat 's w h y W ipr o is pr e fer r e d p ar t ner fo r g lo b a l le a d er s s uc h a s T ho ma s Co o k, nP o w er , Ho me D epo t , S ea gat e, L uc e nt , No k ia , E ast ma n C he m ic a ls a nd 3 00 o t her s

CHAPTER-3

SERVICES OFFERED BY WIPRO LTD.

IT services
Ap p l icat io n De ve lo p me nt & Ma int ena nce Ar c h it ect ur e Co nsu lt ing Bu s in es s- t 0- emp lo yee( B2E ) so lut io n Bu s in es s int e ll ige nce &dat a war eho using Bu s in es s P r o cess Manage me nt ( BP M) Co nt ent Manage me nt Cu st o mer r e lat io ns hip ma nage me nt ( CRM) E - Bu s ines s E nt er pr ise r eso ur ce p la nning ( E RP ) E - p r o cur eme nt & b2 b Mar ket places E nt er pr ise s ecur it y P ack age s e lect io n and i mp le me nt at io n S yst e m int egr at io n S u p p l y c ha in ma nage me nt E nt er pr ise app l icat io n int egr at io n T ec h no lo g y infr ast r uct ur e ser vic es

I T S ER VI C E O F F ER I NG B Y W I P RO Ap p li cat i on Develop men t & M ai nt enan ce Des ig n ing and de ve lo p ing inno vat ive so lut io ns is Wipr o s fo r t e. Wit h 1 5 year s o f exp er ie nc e in app licat io n deve l o pme nt , Wipr o cr eat ive ide as, p ro ve n fr a me wo r ks and exper ie nced pr o fess io na ls de liver gro und- up, but st at e o f t he ar t so ft war e so lut io ns t hat addr ess cust o mer needs. Wipr o co mbine s best - o fbr eed Wip r o has de ve lo ped po wer fu l E AI s yst ems t hat int egr at e bus ine ss st r at eg y w it h t echno lo gy

Application maintenance Wip r o o ffer s it s c lie nt s, 24x7 applicat io n sust ena nc e and enha nce me nt s. T he y ha ve o ver 10 year s o f e xper ie nce in r emo t e ma int e na nce o f I BM ma in fr a m e and C l ie nt / S er ver app licat io ns. Our 5000- per so n year s exper t ise co ver s a w id e r a nge o f app l ic at io ns, whic h ar e r e mo t ely ma int a ined t hr o ugh O ffs ho r e Deve lo p me nt Cent er s in I nd ia.

Arch i t ect u re Con su lt i n g T o d eliver t he e xpect ed r et ur ns t o a bus iness, I T init iat ive s need t o be i n s yn er g y w it h an or ganizat io ns st r at eg ic o bje ct ives. Wipr o 's E nt er p r is e

I n fo r mat io n Ar c hit ect ur e ser vices he lp c lie nt s asse ss d i ffer e nt t echno lo g y st r at eg ie s so t hat or ganizat io ns ar e abl e t o a lig n t he ir t echno lo g y init iat ive s w it h t he ir bu s ines s st r at eg y.

WeAVe M ethodology Wip r o wit h it s pro ve n exper ie nce ha s deve lo ped We AVe, a u niq u e met ho d o lo g y t hat he lps e nt er pr is es t o al ig n t he ir I T o bject ives w it h bu s in es s g o als. Wipr o 's E vo lve / Ar c hit ect / Va lidat e ( We AVe) pr o cess mo d e l

r ep r esent s t he t yp ica l base met ho do lo gy used in t he co nsu lt ing e ngage me nt s w it h c lie nt s. T his is a pro ven met ho do lo g y t hat br ings in t he be st pr act ices i n t he t echno lo g y ar ea s as we l l a s o pt im i zes t he co st fact o r s by it s a bi l it y t o o ffs ho r e a lo t o f wo r k in d if fer e nt phase s

Th e W i p ro S olu t i on

B u si n ess- t 0- emp loyee( B 2E) solu t i on W i p ro s B 2 E S e rv i c e s h e l p o rg a n i za t i o n s e s t a b l i s h a n a g i l e c o l l a b o ra t i v e w o r k f o rc e t o e n h a n c e p ro d u c t i v i t y Co mp et i ng i n a g lo ba l k no w le dg e eco no my, o r g a niz at io ns t o da y ar e lo o k in g t o d e li v er e na b l i ng se r vic e s fo r ag i le wo r k fo r ce ma na ge me nt . W ipr o , he l p yo u do ju st t hat w it h S e l f- S e r vi ce, Co l la bo r at io n a nd Kno w le d g e

Ma n a g e me nt . Ma n y o r ga n iz at io ns a cr o s s g eo gr ap h ie s ha ve be ne f it e d fr o m t he ir B2 E S er v ic e s w it h r ed uc ed o pe r at i ng co st s, st r e a m l i ne d pr o c e ss e s a n d

e n h a n c ed e mp lo ye e pr o du ct iv it y. Fo r inst a nce, W ipr o he lp ed a lar g e ut i l it ie s o r g a n iz at io n in t he U K w it h a bac ke nd ind e pe nd e nt B2E so lut io n t o

st r ea m l i ne a nd we b- e na ble t he ir e x ist ing p eo p le pr o c e s se s t o i mp r o v e e mp lo ye e p r o d u c t i v it y. B acken d In d ep en den t B 2E solu t i on t o st rea mli n e exi st i n g p roces ses

Th e Cu st o me r O n e o f t he lar g e st ut il it ie s o r g a niz at io n i n t he U K, t h is o r g a niz at io n, w it h a bo u t 1 4, 0 00 st r o ng wo r k fo r ce wo r ld w id e, w a s lo o k i ng t o aut o mat e t he ir p eo p le pr o c e s se s t hr o ug h e mp lo ye e a n d ma na g er se l f- ser v ic e. T he y had no t d e c id ed o n w het her t o upgr ad e e x ist ing P eo p le S o ft imp le me nt at io n o r mo v e t o S AP E R P

Th e Ch a l l en g e I n t he o r g a niz at io n, so me o f t he pr o c e s se s w er e per fo r me d ma nu a l l y w h i le fe w o t her s wer e aut o mat ed t hr o ug h d is p ar at e s yst e ms in d i f fe r e n t

d ep ar t me nt s. U nd er st a nd ing cur r e nt bu s i ne s s pr o c e s se s wa s d i f f ic u lt d u e t o la c k o f do c u me nt at io n. T he pr o po se d so lut io n had t o sup po r t d i f fe r e nt o p er at in g s yst e ms e x ist i ng. T her e wa s a t ot a l la c k o f o w ner s h ip o f dat a d u e t o p o o r int egr at io n a nd d i f fer e nt ve nd o r s su ppo r t ing d i f fe r e nt app l ic at io n s Mo r eo ver , ma na g ing a c u lt ur a l c ha ng e i n t he wa y e mp lo ye e s wo r ke d so m e o f t h e e mp lo ye e s had bee n u s i ng e x is t ing s ys t e m o r ma nu a l pr o c e s se s fo r mo r e t h a n 1 5- 2 0 ye ar s - wa s a c ha l le ng e . Th e S o lu t i on T h e I T a nd H R t e a ms fr o m t he c u st o me r o r ga niz at io n e va lu at e d a nu mb e r o f b e st o f br e ed so lut io ns a va i la b le i n t he ma r k et a nd f i na l l y s e le ct e d i- De s k fo r e- E n a b l i ng t he ir p eo p le pr o c e ss e s o ver o t her s be ca u se o f so me ap p ar e nt ad v a nt a ge s i- D es k wo u ld pr o vid e t he m. Or g a n iz at io n co u ld go fo r a p ha s ed de p lo yme nt w it h i- De sk - ba se d o n o p e n st a n d ar d s a nd pr o ve n st at e o f t he ar t t ec hno lo g ie s ( J2E E , X ML, J MS , J C A)

I - De s k pr o v id ed ind e pe nd e nc e fr o m t he bac ke nd E R P int egr at io n w a s ac h ie v e d u s i ng a s ync hr o no u s bat c h u pdat e s g i v i ng t he o r ga n iz at io n t h e f le x i b i l it y t o c ha nge bac ke nd E RP a n y t i me w it ho ut a f fe ct i ng s e l f- s er v ic e ap p l ic at io ns. Cu st o miz e d u ser int er fa c e e na b le d t he o r ga n iz at io n t o r et a i n it s co r p o r at e i nt r a n et lo o k a nd fe e l a nd e n fo r ce d co r p o r at e br a nd i n g . i- De s k le ver ag ed e x ist ing i n fr a st r u ct ur e suc h a s Lo t us ba se d ma i l i ng s yst e m fo r no t if ic at io ns a nd L D AP fo r u se r aut he nt ic at io n.

B u si n ess i n t elli gen ce & d at a wareh ou si n g W ip r o s su cc e s s st o r ie s in t he ar ea o f B u s ine s s I nt e l l ig e nc e a nd Dat a War e ho u s i ng sp a n a w id e sp ect r u m o f so lut io ns a nd o r ga n iz at io ns. T h e ir t ea m r epr es e nt s a po o l o f d ive r s e t ec hno lo g y sk i l l s et s i nc lud ing D at a Ac q u is it io n, Dat a Q ua l it y, Dat a Mo de l i ng, M et a D at a Re po s it o r y, D at a Ma n a g e me nt , D at a M in i ng a nd O L AP . W ipr o o ffer o ur cu st o me r s t he

ad v a nt a ge o f a r ic h po r t fo l io o f r e us a b l e fr a me wo r ks, inc lu d ing

C yber m i ne is a co mpr e he ns iv e fr a me wo r k t hat e na b le s e- bu s in e s s i nt e l l ig e nc e fo r o r g a niz at io ns. I t pr o vid e s po wer fu l bu s i ne s s ins ig ht s a n d h e lp s t h e m bu i ld la st i ng r e lat io ns h ip s w it h c u st o mer s.

C y b er m i ne o ffe r s a fr a me wo r k a nd met ho do lo g y fo r D at a C le a n ing a nd E T L D at a Ac ce s s, Ana l ys is a nd R epo r t ing I nt e gr at io n w it h e xt er na l dat a a nd bus ine s s dat a ba s e s C y b er m i ne s fe at ur e s i nc lu d e:

E - c u s t o m e r A n a l y t i c s : Or g a niz at io ns a r e pr o vid e d w it h a P r e c is e, 360 d eg r e e v ie w o f o nl i ne cu st o mer s. C ust o me r s ar e pr o f i le d ba s ed o n t he ir d e mo g r ap h ic s, br o w s ing be ha vio r , pu r c ha se h ist o r y, et c. T his he lp s in t he me a s u r e me nt o f cu st o mer at t r it io n r at e, cu st o mer pr o f it a bi l it y, et c.

e - m a r k e t i n g a n d e - s a l e s : T h i s fe a t u r e a l lo w s o r g a n i z a t io n s t o d e v e lo p fo cu s ed ma r k et ing st r at e g ie s t o t ar get cust o mer s e f fe ct ive l y. T ar g et ma r k et ing is e na b le d t hr o u g h a na l ys e s o f m a r k e t se g me nt at io n, cr o s s- s e l l/ u p se l l o p p o r t u nit y id e nt i f ic at io n, le a d q ua l i f i c at io n, me a sur e me nt o f o n l i n e ca mp a ig n e f fe ct ive ne s s, pr ed ict io n o f c ust o mer pr o pe ns it y t o bu y, s ho p p i n g car t a n a l ys is fo r pr o du ct / c at ego r y ma nag e me nt a nd me a s ur e me nt o f s a le s o r g a n iz at io n p er fo r ma nc e.

E - s e rv i c e s : T h is fe at ur e a i ms at pr o v id i ng t he a nsw er t o t hat vit a l qu e st io n : Ho w e f fe ct ive is m y e- bu s i ne s s ? T his is e f fe ct ed t hr o ug h a na l ys e s o f t he e f fe ct iv e ne s s o f o n l ine se r vic e s, me a s ur e me nt o f c ust o mer sat is fa ct io n le v e ls , a na l ys is o f c u st o mer co mp la int s, et c.

e - p e rs o n a l i za t i o n : T his a l lo w s t he d e f i n it io n o f i nt e l l ig e nt r u le s t hat ar e u s ed t o per so na l iz e co nt e n t ba s ed o n vis it o r s ' br o w s i ng b e h a v io r .

S i t e M a n a g e m e n t : T h is pr o v id e s a s et o f a na l ys e s t hat p r o v id e i n s i g h t s i nt o w e b s it e a c t i v it y. T h i s i n t u r n he lp s i mp r o ve w e b s it e e f fe ct iv e ne s s a nd ma na g e fut ur e gr o wt h.

C R M d a t a w a re h o u s e A c u st o mer c e nt r ic d at a war e ho u s e t hat pr o vid e s a u n i f ie d vie w o f c u st o me r d at a is t he ba ck bo ne o f a n y su c ce s s fu l C R M a pp l ic at io n T he ir C R M Dat a War e ho u s e so lut io n co mb i ne s o ur e xp er t is e in CRM w it h e xt e n s i v e

e xp er ie n c e in Dat a War e ho u s i ng. T he ir a na l yt ic a l C R M D at a War e ho u s e so lu t io n fr a me wo r k o f fe r s t he fo l lo w i ng : I nt e gr at e d c ust o mer v ie w s a cr o s s ap p l ic at io ns, c ha nne ls ,

g eo g r ap h ie s S o lu t io n ar c h it ect ur e inc lu d i ng O DS a nd cu st o mer

ce nt r ic d at a w ar e ho u se s t o ha nd le s ync h r o no u s a nd as yn c h r o no u s t o uc h po int s Fo c us o n Dat a C le a ns ing , M at c h & Me r g e a nd E T L t o

i n t e g r a t e c u s t o me r s Cu st o mer c e nt r ic dat a mo d e l t o capt ur e a nd t r a ck

cu st o mer pr o du ct ho ld ing , pr o du ct us ag e, co nt act hist o r y a nd e v e nt s A we l l d e f i ne d pr o c e s s mo de l fo r d e s ig n, d e ve lo p me nt

a nd i mp le me nt at io n P h a s ed it er at ive i mp le me nt at io n met ho do lo g y I nt e gr at e d vie w o f t he cu st o mer ( ir r e sp ect i ve o f t he d i f fe r e nt so u r ce s

o f in fo r mat io n) Ca mp a ig n P e r fo r ma nc e Ana l ys is Cu st o mer S e g me nt at io n Ana l ys i s Cu st o mer C hur n P r e d ict io n Cu st o mer Lo ya lt y Ana l ys is Cu st o mer P r o f it a bi l it y Ana l ys is Cr o s s- se l l i ng a nd Up- s e l l i ng

E nt er p r ise BI Co nsu lt ing T he a b i l it y t o mak e fa st , r e l ia b le d e c is io ns ba s ed o n ac cur at e a n d u s a b le in fo r mat io n BI is es s e nt ia l to mo st bu s i ne s s e nt er pr is e s. pr o v id e s W ip r o s int eg r at e d

E nt er p r is e

( B us ine s s

I nt e l l ig e nc e)

Co nsu lt ing

so lu t io n s t hat e mpo w er k no w le d ge w o r ker s t o acc e s s d at a fr o m e x ist in g p r o d u ct io n dat a ba s e s a nd app l ic at io ns acr o ss t he e nt er pr is e u s i ng t he p o we r o f ad v a n c ed dat a war e ho u s i ng a nd d ec is io n su ppo r t so lut io ns a nd s er v ic e s. Bu i ld ing a n e f fe ct i ve BI so lut io n i nvo lve s a co ns id er a b le a mo u nt o f e f fo r t t o ensur e u s a bi l it y a nd va lu e t o t he bu s i ne s s e nt er pr is e . At Wip r o w e u nd er st a nd t h is mo r e t ha n a n yo ne e ls e a nd ma k e cer t a in t hat o ur BI so lu t io n s ar e a l ig ne d w it h t he bu s ine s s vis io n o f t he e nt er pr is e. We do t his t hr o ug h t h e BI Co n s u lt ing fr a me wo r k w h ic h pr o vi de s a r o ad ma p, w her e in we As s e s s ,

S t r at eg iz e a nd f i na l l y Ar c hit e ct so lut io ns t hat m in i m i z e pr o je ct t i me fr a me s w h i le a ddr e ss ing cr it ic a l bu s i ne s s nee ds. W ipr o a lso o f fe r s r e- e ng i ne er i n g se r v ic e s o f t he BI ar c h it ect ur e a nd o pt im iz at io n.

ERP An alyt i cs

Ho w d o yo u ma x i m i z e t he ROI fr o m yo ur E RP s yst e m ? T he a ns wer t o t h is q u e st io n m ig ht ju st l ie o ut s id e yo ur E R P s ys t e m. T h e a n s w er l ie s in a s ys t e m t hat pr o vi de s fa st er a nd co nso l id at e d vie w o f e nt er p r is e- w id e I n fo r mat io n a nd p a ck s in t he a bi l it y t o fle x i b l y a na l yz e it . Dat a War e ho u s i ng pr o v id e s t he a nsw e r s w it h a n a pp l ic at io n e nv ir o n me n t co n s ist ing o f a d ed ic at ed d at a ba se dr a w i ng o n d ive r s e d at a so ur c e s, d es ig n e d t o su p p o r t ad va nc e d qu er y a nd a na l ys is ca pa b i l it ie s . W ip r o o ffer t he E R P Dat a War e ho us e so lut io n t o int egr at e st r at e g i c

i n fo r mat io n fr o m E RP , le g ac y s yst e m s, a nd e xt er na l d at a so ur c e s in t o a r o bu st d e c is io n s uppo r t e nv ir o nme nt . Wipro Offer ings P r o c e s s mo de l fo r bu i ld ing a nd i mp l e me nt ing t he E RP

d at a w ar e ho u se so lut io n Cu st o miz e d so lut io ns u s ing le ad ing dat a w ar e ho u s ing

t o o ls a nd E RP pr o du ct su it e s l ik e S AP Bu s i ne s s I n fo r mat io n Wa r e ho u s e T h e W ipr o Ad va nt ag e F le x i b le , co st - e f f ic ie nt a nd sur e f ir e E RP a na l yt ic a l so lut io n bas ed o n

st r o ng d at a war e ho u s i ng a nd E RP fu nd a me nt a ls H ig h per fo r ma nc e, s ca la b le a nd e xt e ns ib le so lut io n t hr o u g h be st - o f-

br e ed t e c hno lo g ie s a nd r o bu st a r c h it e c t u r e F a st er d e ve lo p me nt t hr o ug h a n e st a bl is he d fr a me wo r k

fo r i mp le me nt at io n o f E RP dat a war e ho us e pr o je ct s

L e v e r a g i n g o u r t e c hno lo g y r e l a t io n s h ip s w it h le a d i n g

p la yer s l ik e S AP , Or ac le, I n fo r mat ic a, Co g no s, et c.

M a n a g ed servi c es BI & D W M a nag ed S er v ic e s fr o m W ip r o : T h e n e ed fo r M a nag ed S er v ic e s I n a s ho r t s pa ce o f t i me , ma n y o r g a niz at io ns ha ve r e a l iz e d t he st r at eg ic b u s in e s s r e war d s o f p la c i ng a l l o r par t o f t he ir I T fu nct io n a nd B u s in e s s P r o ce s se s int o t he ha nd s o f a sp ec ia l ist Ma na g ed S er v ic e s s up p l ie r . T h i s a l lo w s t he m t o co nc e nt r at e o n w hat t he y k no w be st - t he ir co r e bu s i ne s s a n d ho w t o ma x i m iz e per fo r ma nc e w hi le m i n i m iz i ng co st s. M a nag ed S er vic e s h a s b e co me c e nt r a l t o t he bu s ine s s st r at e g y o f ma n y o r ga n iz at io ns a nd a l l t o o o ft e n d e f ine s ho w we l l a co mpa n y ca n co mpet e i n t he g lo ba l ma r k et p la c e. O n e o f t he k e y ar e a s w her e ma n y cu st o me r s ar e lo o k ing fo r I T s uppo r t is i n t he a r e a o f Dat a War e ho u s i n g & Bu s i ne s s I nt e l l ig e nc e. W it h o ur e xt e n s iv e e xp er ie n c e in dat a war e ho u s i ng app l ic a t io ns a nd in fr a st r uct ur e ma na g e me nt , we h a v e le ver ag ed o n t he sk i l l set s acq u ir ed t o o ffe r c l ie nt s D W& B I Ma n a g ed S er vic e s. S o m e o f t h e h i g h l i g h t s o f t h e s e s e rv i c e s a re : W ip r o pr o vid e s sa fe, r e l ia b le so lut io ns t hat su it ,

t r an s fo r m a nd add va lu e t hr o ug h e f f i c ie nt u s e o f t ec hno lo g y t o d e l iv e r t an g ib le bu s i ne s s be ne f it s t o it s cu st o mer s S er v ic e Le ve l Agr e e me nt ba s ed co nt r act s t hat s har e

co m mer c ia l r is k a s w e l l a s r ew ar d s Fo r m p ar t ner s h ip s t hat pr o vid e a lo g ic a l w a y fo r w ar d

wo r k in g w it h cu st o mer s t o war ds a s har e d vis io n a nd o b je ct ive Re d u ct io n o f t o t a l co st o f o w ner s hip . Fle xib le

e x ec u t io n mo d e ls

 o n s it e, o f fs it e, o n s it e/ o f fs it e- o ffs ho r e We l l- d e f i ne d pr o c es s e s t o ma na ge t r a ns it io n a nd o ngo ing

ma n a g e me nt W i p ro s d e l i v e ry s t re n g t h : 3 2 5 co ns u lt a nt s in t he D W& B I s pa c e .

P r o v e n t r a ck r eco r d ( 5 0 + s at is f ie d c ust o mer s) co mb i ne d w it h a g lo ba l pr e s e nc e ma ke s us a fa vo r ed p ar t ner in p r o v id i ng BI & D W M a nag ed S er v ic e s Re d u ct io n i n t o t a l co st o f o w ner s h ip b y co ns ist e nt ly

i mp r o v i ng pr o d uct iv it y. S ca la b le so lut io n t o me et t he fut ur e de ma nd a nd ca pa c it y S t r o ng r e lat io ns h ip s w it h ho st ing p a r t ner s V a st e xper t is e in r e mo t e ma na g e me n t o f I T in fr a st r uct ur e a lo n g w it h a pp l ic at io n de ve lo p me nt ma k es u s a o ne st o p s ho p fo r ma n y a c u st o mer . W ip r o s la r g e po o l o f t a le nt he lp s in e nsur ing a q u ic k

r a mp u p fo r t he c u st o mer . Do ma in s pe c i f ic D W& BI t e a ms . Re ad y t o use fr a me wo r k s ; t his w i l l h e lp in br ing do w n

t he co st , e f fo r t a nd t i me l i ne s. W ip r o ha s t ied- up ma jo r BI / D W t o o l ve ndo r s ; t his he lp s

i n b r i n g d o w n t he c o s t o f t he t o o ls a nd g e t t i ng g o o d q u a l it y t ec hn ic a l sup po r t . S o l id S u ppo r t Le ve l Agr e e me nt ( S L A s ) t o pr o vid e

q u a l it y ser v ic e Re- en g i n eeri n g Or g a n iz at io ns ar e i ncr ea s ing l y fe e l ing t he ne ed t o ma ke t he ir Bu s i n e s s I nt e l l ig e nc e app l ic at io ns "c ur r e nt ". T h i s a l lo w s t he s e app l ic at io ns t o be u s ed

t o ana l yz e, ma na g e, ma n ip u lat e a nd e f fe ct ive l y co nt r o l ho w bu s in e s s e s d is s e m i nat e a nd le ve r a ge i n fo r mat io n to c o mp e t it i ve ad v a nt a ge. W ip r o s ser v ic e s fo r r e- e ng ine e r ing o f Dat a w ar e ho u s i ng / Bu s i n e s s I nt e l l ig e nc e a pp l ic at io ns inc lu de: S t u d y o f e xist ing D at a War e ho us e s / Dat a Mar t s G ap Ana l ys i s T e c h no lo g y / T o o ls e va lu at io n a nd r eco m me nd at io n Ro ad ma p fo r r e - ar c h it e ct ur e / r e- e ng i ne er ing ser v ic e s Ar c h it e c t u r e a nd i m p l e m e nt a t io n o f t he s o lu t io n

Thei r delive rables inc lude the followi ng: Re f i n i ng t he Dat a Wa r e ho u s e / Dat a Ma r t ar c h it ect ur e

a nd Dat a Mo d e l I nt r o du c ing d at a fr o m ne w so ur c e s yst e ms t o e xist i ng

Dat a War e ho u s es / D at a M ar t s Bu i ld i ng a s yst e mat ic pr o c e s s fo r e xp l ic it ca pt ur e a nd

ma n a g e me nt o f Met a dat a I nt e gr at ing g eo gr a p hic a l l y s pr e ad da t a war e ho u se s o n t he

sa me o r d i ver s e p lat fo r ms i nt o a n E nt er pr is e Dat a War e ho u s e I nt e gr at io n o f e xt er na l ve ndo r s up p l i ed d at a w it h t he

cu st o mer 's D at a War e ho u se / D at a M ar t I nt e gr at io n o f var io u s dat a ( C RM, W e b, E RP , Le ga c y

d at a) i nt o e x ist ing D at a War e ho u se / D a t a Mar t M ig r at io n a nd i mp le me nt at io n s er v ic es P er fo r ma nc e t u ni ng a nd up gr a de s

S u p p ly ch ai n in t elli gen ce

Ap p l ic at io n o f BI t o var io u s S up p l y C ha i n Ma na ge me nt ( S C M) fu nct io n s a n d p r o d u ct l i fe c yc le s o n a st r at e g ic s c a le t o o pt im iz e t he r e su lt s o f t he s e fu n ct io n s b y me a ns o f e nha nc ing t he a bi l it y t o pr o duc e co st e f fe ct iv e p r o d u ct s. L e ad i ng E RP a nd S C M s yst e ms ha ve be e n pr o ve n u s e fu l i n au t o mat io n o f t r a ns act io n r e lat ed pr o c es s e s o f t he s up p l y c ha in, ho w e v e r t he s e s ys t e ms ha ve no t pr o vid e d t he a b i l it y t o a de qu at e l y a na l yz e t h e o p er at io na l e f fe ct ive ne s s a cr o s s t he sup p l y c ha in. C ur r e nt d a y s up p l y c h a in s ar e e xt r e me l y co mp le x e nv ir o nme nt s w ho s e o per at ing st at e ca n a f fe ct

co mp a n y's a b i l it y t o o per at e e f fe ct ive l y a nd pr o f it a b l y. I t ha s be co me e s s e nt ia l t o c lo se l y e xa m i ne a nd me a s ur e t he e f fe ct i ve ne s s o f su p p l y c ha in pr o c e s se s in t a k ing i n t e l l ig e nt d ec is io ns . Supply Chain

I n t e l l i g e n c e ( S CI ) o ffe r s t he me c ha n is ms t hat fa c i l it at e t h is v ie w. S CI r e qu ir e s t he a bi l it y t o a na l yz e pr o duct s, pr o c es s e s, co mpo ne nt s, a n d mat er ia ls . T h is de ma nd s a d at a int e gr at io n i n fr a st r u ct ur e, w hic h pr o v id e s ca p a b i l it y t o e xt r a ct , t r ans fo r m a nd e nt er p r is e so ur ce s l ik e : E RP so ur c e d at a S C M so ur c e d at a CR M so ur ce dat a Cu st o mer d at a S u p p l ie r d at a P r o d u ct ma nu fa ct ur i ng / t e st ing dat a Q u a l it y ma na g e me nt dat a S ho p f lo o r ma nu fa ct ur ing dat a so ur c es Le g a c y s yst e m d at a so ur c es D at a fr o m o n l ine i nd ust r y t r ad ing e x c ha ng e s Mar ket p la c e s & au ct io n D e mo gr ap h ic s a nd ma r k et ing d at a p u r c ha se d fr o m t hir d p ar t y d at a s up p l ie r s. W ip r o 's lo a d d at a a cq u ir ed fr o m mu lt ip l e

co n s u lt ing fr a me wo r k fo r S CI i n c lu d e s co nce pt ua l iz i ng, ar c h it ect i ng a nd int e gr at ing so lut io ns . T he se r v ic e sp ect r u m inc lu d es D at a C le a n ing a nd E T L, D at a Acc e s s , An a l ys is a nd R epo r t ing, I nt e g r at io n w it h e xt er na l dat a a nd bus ine s s dat a ba s e s, D et er m i nat io n o f Ke y p er fo r ma nc e i nd ic at o r s. Ap ar t fr o m t he se s er v ic e o ffe r i ng s W ipr o a lso he lp cu st o mer s in st r at eg iz i ng fo r r ea l- t i me c lo s ed lo o p a n a l yt ic a l i n fo r mat io n a id ing bu s i ne s s pr o ce s s o pt im iz at io n a nd i nt e l l i g e n t d e c i s io n - m a k i n g . TERADATA T e r a d a t a S o lu t io n s Ho w d o yo u t r ade o ff bet we e n sc a la b i l it y a nd p er fo r ma nc e is s u e s a s Dat a War e ho u s e s iz e gr o w s fr o m G ig a byt e s t o T er a byt e s ? T h e a n sw er l ie s i n W ipr o 's so lut io n o f f er ing i n T er ad at a D at a War e ho u s in g . I t is a u niq u e ble nd o f Wip r o 's e xper t i se i n B u s ine s s I nt e l l ig e nc e so lu t io n s a nd t he po w er o f t he T er ad at a D at a bas e, w h ic h o ffe r s a hig h d egr ee o f p ar a l le l is m, u s es a st a nd ar d ac c es s la n gua ge fo r co mp le x qu er y p er fo r ma n c e a nd p r o m is e s a s i mp l i f ie d ad m in i st r at io n fo r a l l m is s io n cr it ic a l ap p l ic at io n s. S e rv i c e s

W ip r o s s pe ct r u m o f S er v ic e s i n T er ad at a Dat a Wa r e ho u s ing is a t est i mo n y t o t he ir e xt e ns i ve e xper t is e in ar c h it e ct ur e, d e s ig n a nd i mp le me nt at io n o f Dat a War e ho u s i ng so lut io ns, us ing t he T er a dat a p lat fo r m. T he s e I nc lu d e: D at a War e ho u se P la nn i ng S er v ic e s D at a War e ho u se De s ig n a nd I mp le m e nt at io n S er v ic e s D at a War e ho u se U sa ge, S up po r t and E nha nc e me nt S er v ic e s T o o l e va lu at io n & r e co m me nd at io n f o r T er ad at a D at a

War e ho u s i ng T h e W ipr o Ad va nt ag e: Ro ad ma p fo r D at a War e ho u s ing i mp le me nt at io n u s ing

Teradata H ar ne s s i ng o ur t ec hno lo g y r e lat io ns h ip s & a l l ia nc e s w it h

le a d i n g ve ndo r s l ik e Or ac le, I n fo r mat ic a, Co g no s, M ic r o st r at eg y et c. V a lu e fo r mo ne y so lut io n o f fer ing s ba se d o n o ur

e xt e n s ive e xpe r ie nc e i n D at a War e ho u s i ng & Bu s i ne s s I n t e l l i g e nc e f i e l d M ig r at io n s er v ic e s fr o m o t her Dat a b as e s t o T er ad at a A t e a m o f T er ad at a C er t i f ie d P r o fe s s io na ls BUSINESS PROCESS MANAGEMENT (BPM) W ip r o 's Bu s i ne s s P r o c e s s M a nag e me nt Fr a me wo r k An o r g a n iz at io ns a b i l it y t o ad apt t o fa st c ha ng ing bu s ine s s r eq u ir e me nt s a n d it s a b i l it y to o pt im iz e t ur nar o u nd t ime s d e f i ne s it s co mp et it ive n e s s .

I n cr ea s ing l y G lo ba l o per at io ns ma ke bus ine s s pr o c e s se s mo r e co mp le x a n d o r g a n iz at io n ma na ge me nt mo r e c ha l le ng i ng. T r ad it io na l bu s i ne s s pr a ct ic e s n e ed t o keep pa ce a nd up gr a de w it h ne w l y e vo lv i ng bu s i ne s s mo de ls t o meet t ime a n d lo g is t ic co nst r a int s s uc h a s r edu c ed d e l i ve r y t i me s a nd h ig h e r cu st o mer s er v ic e le ve ls . Bu s i n e s s pr o ce s s a ut o mat io n ho ld s t he k e y t o lo wer ing t he co st

of

d o ing

bus ine s s,

e nha nc ing

pr o d u ct iv it y

a nd

to

s er v ing

w id e l y

d ist r i b u t ed a nd fr a g me nt e d cu st o mer ba se. T wo ba s ic fe at ur es o f a B us in e s s P r o ce s s Aut o mat io n s yst e m ar e t hat it incr ea s e s co nt r o l o ver t he bu s in e s s f lo w a n d inc r ea s e s t he a cco u nt a bi l it y o f t he s ys t e m. A Bu s i ne s s P r o c es s Aut o mat io n/ Wo r k f l o w so lut io n ho ld s t he ke y t o sh ar i n g wo r k a n d in fo r mat io n s ea m le s s l y w it h par t ner s, ve ndo r s, e xt er na l c u st o mer s a nd in t er na l cu st o me r s a l ik e. G lo ba l O per at io ns a nd s ync hr o niz at io n a cr o s s g eo g r ap h ie s ca n be ma d e fa st er by co ns ist e nt a nd w e l l ma na ge d pr o c e s se s. A co mp r e h e ns ive Bu s i ne s s P r o ce s s Aut o mat io n a nd M a nag e me nt so lu t io n

le v e r ag es t he le ga c y s ys t e ms , i nt egr at es w it h e xt er na l a pp l ic at io n s a n d i nt eg r at es w it h be st o f t he br ee d pr o du c t s fo r t ha t I nd u s t r y. W ip r o 's F lo w- br iX is a co mpr e he ns ive Bu s ine s s P r o c e s s M a nag e me nt a n d An a l ys is fr a me wo r k. H ig h l y c ust o m iz a ble a nd e xt e nd ib le , F lo w- br iX is a fr a me wo r k no t ju st t o enha nc e pr o ce s s e ff ic ie nc y i n yo u r o r ga niz at io n bu t r e lat e it t o t he la r ger go a ls o f cu st o me r s er v ic e, co st r ed uct io n a n d ad ap t a b i l it y . F lo w- br iX be i ng a fr a me wo r k ca n be e mp lo ye d t o bu i ld

cu st o miz e d so lut io ns at t he co st o f bu yi ng o ne fr o m t he m a r k e t . CONTENT MANAGEMENT W it h t he g lut of in fo r mat io n e nt er pr is e s ha ve, e f fe ct ive Co nt e nt

Ma n a g e me nt a nd t he u s e o f P o r t a ls ha v e be co me ver y cr u c ia l i n ma i nt a i n in g a u n i fo r m f lo w o f r e le va nt in fo r mat io n. Ke ep ing t his in m ind , Wip r o h a s est a b l is he d a Co mpet e nc y C e nt er t o o ff er e- bu s i ne s s S o lut io ns fo r E nt er p r is e P o r t a ls, Co nt e nt M a nag e me nt , Do cu me nt ma na ge me nt , Wo r k f lo w and

Kno w le d ge M a nag e me nt . W ip r o ha s e xe cut ed a nu mbe r o f pr o j ect s a nd ha s p ar t ner s h ip s w it h t h e p o r t a l a nd co nt e nt mngt . T e c hno lo g y pr o vid er s i nc lud ing I nt er wo ve n, Do cu me nt u m, V ig n et t e, D iv i n e, F i le N et ,

P lu mt r e e, Br o ad V is io n, AT G D yn a mo , BE A We b lo g ic , I B M We bs p her e s u it e, iP la ne t P o rt a l S er ver a nd BE A We b lo g ic . T hes e a l l ia nc e s co mb i n e Wip r o 's e- Bu s ine s s co n s u lt ing a nd ind u st r y e xp er t is e w it h t hat o f t he p ar t ner 's . W it h t he bu s i ne s s a nd t ec hn ic a l e xp er i e nce ga ine d, W ip r o 's E P & CM g r o u p o f fer s co mp let e " e nd- t o - e nd" po r t a l co ns u lt ing a nd C M ser v ic e s, inc lu d in g o n- s it e bu s i ne s s a nd t e c hn ic a l ne e d s a s s es s me nt , de ve lo p me nt a nd i nt eg r at io n se r v ic e s, a nd par t ia l a nd t o t a l o ut so u r c ing o f app lic at io n i mp le me nt at io n , ma i nt e n a nce a nd m ig r at io n. Cu st omer re lat i on sh i p man agemen t ( CRM ) W ip r o s CR M so lut io ns he lp c u st ome r s addr e s s a var iet y of CRM

i mp le me nt at io n is s u es in ar e a s l ik e cu st o mer r et e nt io n, a cco u nt ma na g e me nt , ca mp a ig n ma na g e me nt o r c a l l c e nt er i nt er a ct io ns, a nd d e vis e st r at eg ie s t o i n cr e as e r e ve nue, pr o du ct iv it y a nd c u st o mer s at is fa ct io n. T he s e st r at eg ie s ar e t he n b r o ug ht t o li fe b y c ar e fu l l y c h o o s ing t he r ig ht pa ck ag e so lu t io n , o r ch e st r at ing a p i npo int e xec ut io n, a nd pr o vid ing po st go - l ive s up po r t a n d e nd u ser t r a i n i ng. W ip r o s t ec hno lo g y p r a ct ic es fo cu se d o n so lut io ns l ik e S AP , Or ac le , S ie b e l a nd C la r i f y e na ble t he m t o pr o vid e be st - o f- br e ed app l ic at io n de ve lo p me n t se r v ic e s fo r r a p id a nd pr e c is e C R M imp le me nt at io n. Co mb i ne t his w it h W ip r o s e xp er ie nc e in u nd er st a nd ing i ndu st r y ver t ic a ls a nd cu st o mer c ar e p r o ce s se s, a nd yo u ha ve t he id ea l p ar t ner t o de l i ver t he e lu s i ve R OI o n yo u r C RM in ve st me nt s. E- B US IN ES S W i p ro e-Business: Connecting

IT Investments with B u s i n e s s r e t u rn s T o bet t er s e ns e a nd r e spo nd t o t he nee d s o f yo ur cu st o mer s, o r t hr e at s fr o m yo u r co mp et it o r s, yo u ' l l ne e d he lp f r o m p ar t ner s w ho u nd er st a nd yo u r b u s in e s s pr o c e s se s, yo ur i n d u st r y, a nd t he u niq u e o ppo r t unit ie s a nd c ha l le ng e s yo ur bu s i ne s s fa ce s. T h e o n de ma nd e nv ir o n me nt r e qu ir e s s i mu lt a neo u s s pe ed a nd po wer - o n a l i m it e d bu dg et . W ip r o 's e- Bu s i ne s s so lut io n s u it e ha ve he lp e d ma n y fo r t u ne 1000

o r g a n iz at io ns r e a l iz e t he ir vis io n a nd at t he s a me t i me o pt im iz e e x ist i n g r e so u r c e s, r ed uc e co st s a nd ma x i m iz e r e ve nue. D is co ver ho w L at t ic e g r o u p su b s id iar y 186 k bec a me t he fir st t e le c o m s er vic e pr o v id er in U K t o d e l iv e r we b e n a b le d t e le co m s er vic e s u s ing W ipr o 's co mp r e he ns ive e- Bu s i n e s s so lu t io n s er v ic e s. EN T ER P R IS E R ES O UR C E PL AN N IN G ( E R P) W ip r o 's so lut io ns in E nt er pr is e R e so ur c e P la nn i ng ( E RP ) he lp yo u i n au t o mat ing t he e nt er pr is e, a nd sp ee ds up t r a ns act io ns a cr o s s t he

o r g a n iz at io n. T he s e so lut io ns ar e t yp ic a l l y int e gr at e d w it h S up p l y C ha in , H R a nd P a yr o l l s yst e ms , E - pr o cur e me nt , E - Co m mer c e a nd C R M ap p l ic at io n s. We co m b ine a n i nt egr at ed so lut io ns a ppr o a c h, e xpe r ie nc e d pr o je ct t ea ms , o f fs ho r e de l ive r y, a nd st r o ng t ec hno lo g y pr a ct ic e s in so lut io ns l ik e S AP , Or a c le , P eo p le so ft a nd Ba a n. W ip r o 's e mp ha s is o n best pr act ic e s l ik e AS AP fo r S AP R/ 3 I mp le me nt at io n a nd AI M fo r Or a c le app l ic at io ns, bu s i ne s s pr o ce s s e xper t is e, and

co m m it me nt t o qua l it y a s t e st if ie d b y W ipr o 's S E I - C MM Le ve l 5 st at u s, h a v e ma d e t he m f ir st c ho ic e fo r le ad i ng o r g a n iz at io ns ar o u nd t he g lo be. E- P RO C U REM EN T & B 2B M ARK E T PL A CES

W ip r o 's E - pr o cur e me nt a nd E - ma r ket p l ac e s gr o u p fo cu s e s o n pr o vid in g e p r o cu r e me nt ser v ic e s a nd e- mar ket p la c e so lut io ns t hat imp r o ve t he e f f ic ie n c y o f I n d ir e ct Go o ds P r o cur e me nt o r MR O P r o cur e me nt . I t a lso e na ble s I nt er n et so lu t io n s fo r ma r k et mak er s t o pr o vid e a co m mo n p lat fo r m fo r bu yer s a n d se l le r s t o r educ e pur c ha s ing co st s a nd s har e o t her va lu e ad de d o ffe r ing s l ik e p a y me nt se r vic e s, lo g ist ic s, a nd fu l f i l l m e nt . As a C er t i f ie d Ar i ba S yst e ms I nt egr at o r ( C AS I ) p ar t ner o f Ar iba , Wip r o h e lp s t he ir c l ie nt s fo r mu lat e a nd i m p le me nt a st r at eg y t o ac h ie ve co st sa v i n g s fo r in it iat ive s in t h is ar ea. Wip r io pr o vid e t he m w it h a co mp let e so lu t io n fr a me wo r k t hat pe r fe ct l y r e lat e s t o t he ir ind iv id u a l pa in ar e a s. Als o i nt r i n s ic in t he ir ap pr o ac h in t he p r e c is e r o ad ma p t hat st ar t s fr o m c u st o miz e d p r o t o t yp e de ve lo p me nt at Wip r o s o f fs ho r e Co E , fo l lo we d b y r ig o r o u s as s e s s me nt o f c ur r e nt e nv ir o nme nt , go i n g r ig ht t hr o u g h to i m p l e m e nt a t io n a nd p o st i m p l e m e nt a t io n s u p p o r t . ENT E R PR IS E S EC UR I T Y W ip r o We bs ec ur e , a le ad i ng a pp l ic at i o n s ec ur it y pr o v id er , is a n id e nt it y a nd p er m is s io n in fr a st r uct ur e pr o du ct t hat o ffer s a w ho le r a ng e of

ap p l ic at io n se cu r it y fe at ur e s a nd he lp s o r ga niz at io ns le ve r ag e a st r o ng r et u r n on t he ir t ec hno lo g y i nv e st me nt s. Wipr o We bs e cur e a lso e n a b le s

o r g a n iz at io ns t o p r o t e ct t he ir we b ap p l ic at io ns, se r v ic e s a nd

o nline t r an s act io ns w it h cu st o mer s, par t ner s, ve ndo r s a nd e mp lo ye e s. R e cko ne d a s o ne o f t he mo st r e l ia b le , a va i la b le a nd ser v ic e a b le so lut io n a va i la b le t o d a y, W ip r o We bs ec ur e ha s bee n t he c ho s e n so lut io n o f e nt er pr is e s a cr o s s t h e g lo b e i n a w id e r a ng e o f ind u st r ie s. PACK AGE SELECTION AND IMPLEMENTATION C ho o s i ng t he R ig ht P ac ka g e su it e d t o yo ur ne ed ca n be a t o ug h nut t o cr ac k . E q u a l l y ve x i ng is pa c ka ge i mp le me nt at io n t hat ca n be e xp e ns i ve a nd t i me co n s u m i ng. W ipr o g u id e s yo u t hro ugh e f fe ct iv e d ec is io n- mak ing t hr o ugh p a ck ag e e va lu at io n a nd s e le ct io n a n d t he n i mp le me nt it s ea m le s s l y t o ac h ie v e de s ir e d be ne f it s. W ip r o o f fer s p ac ka ge s e le ct io n a nd so ft war e i mp le me nt at io n se r vic e s a cr o s s a l l t e c h no lo g y do ma i ns l ik e E - Bu s i ne s s, E RP , S C M, C RM, E nt e r pr is e App l ic at io n I nt egr at io n, Dat a War e ho u s i ng, a nd We b S ec ur it y. SYSTEM INTEGRATION Its n e ver be e n mo r e c ha l le ng i ng bu i ld ing so lut io ns w it h m yr ia d of

t ec h no lo g y c ho ic e s su ppo r t ing a n e ver - d yna m ic bu s ine s s e nv ir o nme nt T h e Br e adt h a nd D ept h o f o ur S yst e m I nt e gr at io n Ca pa b i l it ie s e na b le s u s t o le v e r ag e yo ur I T in ve st me nt s, m i n i m iz e yo ur r is k a nd d e l i ver co mp let e s yst e m int e gr at io n ser v ic e s a nd so lut io ns ad dr es s ed t o yo ur u n iq ue bu s in e s s n e ed s. We co mb i ne co mp le x t e c hno lo g ie s t o get her w it h o ur pr o ve n pr o c e ss e s t o ma x i m i z e co mpat ib i l it y, int er o p er a b i l i t y a nd e nt e r p r i s e w i d e i n fo r m a t io n i n t e g r a t io n. S yst e m I nt egr at io n po r t fo l io o f fer s: Ar c h it ect , I nt egr at e a nd M a nag e c ust o m a pp l ic at io n a nd

i n fo r mat io n in fr a st r uct ur es

I nt e gr at io n o f S o ft war e a nd Har dw ar e co mpo ne nt s N et wo r k I nt eg r at io n

E nt er p r is e Ap p l ic at io n I nt e gr at io n Le g a c y t o We b M igr at io n S UP P LY CH AI N M A NAG EM E N T W ip r o pr o vid e s co mp let e bu s ine s s c o nsu lt ing a nd t ec hn ic a l i nt eg r at io n se r v ic e s fo r s up p l y c ha in ma na g e me nt ( S C M) . W ipr o s ye ar s o f e xp er ie n c e i n d o in g la r g e- s ca le E RP i mp le me nt at io n s ha ve co nt r i but ed gr e at l y t o t he ir e f fo r t s in t his ar e a. T h e ir S up p l y C ha in so lut io ns ar e fo cu se d o n he lp ing c l ie nt s ad dr e s s k e y is s u e s l ik e P ur c ha s i ng, I nbo u nd Lo g ist ic s, O per at io ns, War e ho u s e

Ma n a g e me nt , O ut bo u nd Lo g ist ic s, a nd De ma n d M a nag e me nt . O ur S C M t e c hno lo g y pr a ct ic e pr o v id e s e xp er t is e i n so lu t io n s l ik e i2, S AP a nd Or ac le b ac ke d by e xper ie nc ed t e c hn ic a l a n d fu n ct io n a l co nsu lt a nt s a s w e l l a s c er t i f i ed pr o d uct e xp er t s. ENT E R PR IS E A P P L I CA T IO N I N T EG RA T IO N D e l i v e r i n g t h e ri g h t p ro d u c t , a t t h e ri g h t t i m e , at t h e ri g h t place Ac h ie v i ng se a m le s s i nt egr at io n is no t a l l t hat e a s y a s it app e ar s, a s it i n v o lv e s i nt egr at io n o f i nt er na l, ho me gr o w n ap p l ic at io ns, le g a c y s ys t e m s w it h t h e e xt er na l bu s ine s s pr o c e ss e s a nd s yst e ms . W ip r o 's e xp er t is e i n t he E AI sp ac e in c lu de s sp e c ia liz at io n o n m id d le w ar e p r o d u ct s l ik e M QS er ie s, S ee be yo nd, w e bMet ho d s, We bS p her e, T i bco , V it r i a a nd M er c at o r . Wip r o has a lso d e ve lo pe d an o pt i m iz e d E AI P r o je ct

met ho d o lo g y a nd pr o du ct e va lu at io n f r a me wo r k ba se d o n wo r k e xp er ie n c e w it h lar ge Fo r t u ne 5 00 co mp a n ie s a cr o s s i ndu st r y do ma ins a nd geo gr ap h ie s. W ip r o is o ne o f t he f ir st I T co ns u lt i ng o r ga n iz at io ns t o r eco g niz e a n d d e v e lo p t he e xp er t is e r eq u ir ed t o i mp le me nt int egr at io n so lut io ns u s i n g E AI t ec h no lo g y. T his ha s he lp ed W ipr o i mp l e me nt bu s ine s s cr it ic a l E AI so lu t io n s

fo r a nu m be r o f cu st o mer s, de ve lo p met ho do lo g y, st a nd ar d s a nd t e mp lat e s t o sp ee d u p pr o je ct i mp le me nt at io ns . W i p r o 's s e r v i c e o f f e r i n g s i n E AI p r o v i d e s t he fo l lo w i n g c l e a r cu t be n e f it s t o an y bus ine s s : Re d u ce s s ys t e ms / I T t o t a l co st o f o w ner s h ip Ma x i m iz e s i nve st me nt s i n e x ist ing s yst e ms I mp le me nt s bu s i ne s s c ha ng e in u nder l yi ng in fo r mat io n t ec h no lo g y s ys t e ms P r o v id e s g lo ba l e nt er pr is e vis i b i l it y o f i nfo r mat io n a nd b u s in e s s pr o c e s se s E xt e n d s su pp l y c ha in v is ib i l it y TEC H N O L O G Y I N FR AS TR UC T UR E S ER V IC ES W it h I T in fr a st r uct ur e beco m i ng t he ba ck bo ne o f mo st bu s i ne s s es, I T i n fr a st r u ct ur e a va i la b i l it y ha s beco me a m is s io n- c r it ic a l ne ed fo r a n y g lo b a l e nt er p r is e s. W it h t wo de ca de s o f e xp e r ie nc e in pr o vid ing I T I nfr a st r u ct u r e so lu t io n s a nd o pe r at io ns s up po r t t o lar ge e nt er pr is e s, W ip r o is a p io ne er i n t he M u lt i- s it e s er v ic e d e l i ve r y mo d e l w it h it s O f fs ho r e S uppo r t Ce nt er s t o p r o v id e a ba s e fo r e nt er pr is e s t o inco r po r at e Fo l lo w t he S u n r e mo t e

ma n a g e me nt st r at e g ie s fo r I T o p e r at io n. Pro d u ct desi gn services Har d war e Des ig n S yst e m S o ft war e Deve lo p me nt T est ing, Ver ific at io n a nd Va l idat io n S u p p o rt S er vic es

PR O D UC T DE S I G N S E RV I CES O F W I PR O As p r o duct ma nu fa ct ur er s a nd p lat fo r m ve ndo r s a cr o s s t he wo r ld, st r iv e t o ma k e b et t er pr o du ct s w it h s ho r t er d e ve l o p me nt c yc le s a nd r e du ce d t o t a l co st o f o w n er s h ip, W i p r o T ec h no lo g ie s

part ner w it h t he m to p r o v id e co mpr e he ns i ve so lut io ns in pr o duct l i fe c yc le ma na ge me nt a n d

p r o d u ct r e a l iz at io n. I n a n ar e na w her e o ut so ur c i ng is st i l l in it s na s c e nt st ag e s, Wip r o is o ne o f t he la r g e s t pr o duct de ve lo p me nt o ut so u r c in g

co mp a n ie s i n t he wo r ld a nd ha ve p ar t ner ed w it h o ver 10 0 t ec hno lo g y cu st o mer s in t he la st t we lv e ye a r s. T h e ir P r o duct D e s ig n S e r vic e s po r t fo l io inc lud e s so lut io ns acr o ss t he s pe ct r u m. w ipr o s s er v ic e o ff er ing ar e H AR DW AR E D ES I G N

ASIC design

SoC design FPGA based design ASIC Design At W ip r o 's V LS I D es ig n C e nt er , e xec ut io n o f pr o je ct s e n co mp a s s i ng a r c h it e c t u r e , d e s ig n , i mp le me nt at io n, ver i f ic at io n, int egr at io n, p hys ic a l d e s ig n, s i l ico n va l id at io n a nd s u p po r t fo r pr o du ct e ng ine e r ing o f AS I C a nd S o C De s ig ns is do ne. W ip r o s e xt e ns i ve po r t fo l io o f de s ig n w ins i nc lud e s d e s ig ns u p t o 0 . 1 3 u g eo met r ie s, o per at ing at up t o 1 GH z, d es ig n s iz e s in mu lt i- m i l l io n g at es a n d h a v in g p i n- co u nt s i n e xce s s o f 1 200 p i n s o n a var iet y o f pa ck ag e s. W ipr o is a "p u r e- p la y d e s ig n ho u s e" a nd ha ve t ar get ed de s ig ns t o a r a ng e o f pr o ce s s t ec h no lo g ie s a nd l ibr ar ie s . L ik ew is e , Wip r o s t o o ls e xp er t is e s pa n s t h e

le a d i n g E D A t o o l fa m i l i e s o f C ad e nce, M e nt o r Gr ap h ic s, S yno p s ys a n d o t her s. W ip r o s d e s ig n c ap a b i l it y inc lu d e s: Architecture and Design Ar c h it e c t u r e d e f i n it io n, Mo d e l ing a nd Ana l ys is H W- S W Co - de s ig n Design M ethodology & Flow D e s ig n Met ho do lo g y Co ns u lt ing T o o ls F lo w S e t u p S o C Co - de s ig n P lat fo r m S o C R ap id P r o t ot yp i ng P lat fo r m I P Qu a l i f ic at io n F u n c t i o n a l V e ri f i c a t i o n P la n n i ng, S et up a nd E xe cut io n H D L / C / H V L, S i ng le o r m ixe d mo de Au t o mat e d t est be nc h cr e at io n a nd t e st e xec ut io n As s er t io n ba s ed ver i f ic at io n H W P r o t o t yp ing Bo ar d d e s ig n Design Imp le mentation RT L co d i ng i n V er i lo g / VH D L D F T Lo g ic I ns er t io n a nd O pt i m iz at i o n C h ip V ir t ua l P r o t o t yp ing H ier ar c hic a l o r f lat P hys ic a l d e s ig n P h ys ic a l S ynt he s is / Opt i m iz at io n S ig n a l I nt e gr it y I s su e P r e ve nt io n, A na l ys is a nd Re pa ir P h ys ic a l V er i f ic at io n S t at ic T i m i ng Ana l ys is Lo g ic E qu iva le nc e C hec k i ng AT P G/ t e st ve ct o r ge ner at io n Silicon Validation

I nt er fa c e t o Fo u ndar y, T e st a nd P a ck ag e Ho u se s D ia g no st ic s a nd f ir mw ar e V a l id at io n Bo ar d de s ig n

P ro d u c t E n g i n e e ri n g S u p p o rt SOC Design S YS TEM - O N- CH I P T i m e - t o - ma r k e t p r e s s u r e s a nd t he ne e d fo r i nt e g r a t ing mo r e f u nc t io n s i n s i l i c o n i s fu e l i n g t he S o C ma r k e t 's g r o wt h. At W ip r o , p eo p le l e ve r a g e o n a n e x t e ns i v e i nt e l l e c t u a l p r o p e r t y ( I P ) p o r t fo l io , s ys t e m s k no w le d g e a n d e x p e r ie n c e w it h t e c h no lo g ie s l i k e AR M t o t a r g et s p e c i f i c ve r t i c a l m a r k e t s w it h S y s t e m- o n- C h i p s o lu t io ns t ha t m e e t a s u p e r s e t o f a p p l i c a t io n ne e d s . T h e y h a ve t r a ns lat e d a de ca d e o f V LS I de s ig n e xp er ie nc e int o a p r o ve n d e s ig n met ho do lo g y fo r co mp l e x S o C s. W ip r o 's S o C C e nt er ca n ju mp- st ar t S yst e m- o n- c h ip d es ig ns w it h it s pr o d uct - r e ad y S o C Ar c h it ect ur e P lat fo r m ( S o CR AP T o R ) t hat pr o vid e s e ar l y- t o - ma r k et , h ig h per fo r ma nc e d e s ig n

ca p a b i l it ie s w it h t he be st c ha nc es o f f i r st - t ime s il ic o n su cc e s s. Wip r o is a n AR M- ap pr o ve d t hir d p ar t y d es ig n c e nt e r u nd er t he AR M AT AP T e c hno lo g y Ac ce s s P r o gr a m. W ip r o s po r t fo l io o f ser v ic e s: Co mpr e he ns ive S o C de s ig n a nd i mp l e me nt at io n Re e ng ine e r ing a nd r et ar g et ing se r vi ce s S o C P er ip he r a l blo c k d e s ig ns Co r e t ec hno lo g y l ic e ns i ng E m b e dd ed S o ft w ar e ( OS P o r t , Bo ot Co de, Dr ive r s, F ir mw ar e, Ap p l ic at io n S o ft war e) A p lat fo r m ba s ed so lut io n s uc h a s S o C - R AP T o R co nso l id at e s t wo k e y r eq u ir e me nt s of ma r k et r e ad ine s s a nd de s ig n f le x i b il it y. By using a

p r ed e f i n e d p lat fo r m, t he de s ig n t ea m st ar t s fr o m a pr e v io us l y s ynt he s iz e d a nd v er i f ie d s et o f fu nct io ns. Re d u ce s o ver a l l d e s ig n t i me, t hu s g a i n ing t i me- t o - mar ket

ad v a nt a ge. A d e s ig n t hat ca n be cu st o miz e d t o me et a pp l ic at io n

sp ec i f ic nee d s by ad d ing o r r e mo v i ng a ny o f t he v a l id at ed co mpo ne nt s o r b y a dd i ng 3r d par t y blo c k s. U s er co nf ig u r a b i l it y a nd de s ig n f le x i b i l it y t o pr o v id e

p r o d u ct r e ad y r e fe r e nce ar c h it e ct ur e s fo r d ig it a l aud io p la ye r s, ha n d h e ld d e v ic e s d ig it a l c a mer a s a nd o t her co ns u me r a pp l ic at io ns. FPGA W i p r o o f f e r s F P G A D e s i g ns a lo ng w it h o u r Bo a r d D e s ig n. O u r V L S I t e a m h a s g o o d e xp e r t i s e i n d e s i g n i n g M u l t i- M i l l i o n g a t e F P G A s t o t e s t t h e c o mp l e t e lo g ic f u nc t io na l it y i n a s y s t e m e n v ir o n m e nt mu c h be fo r e t h e m a n u f a c t u r i ng p ha s e W it h i ncr e a s ing Co mp le x it y o f I C de s ig ns , t he ne ed fo r t ho r o ug h d e s ig n v er i f ic at io n t o ensur e f ir st t ime s i l ico n su cc e s s is i ne v it a ble . I n o r d er t o e n su r e Lo g ic fu nct io na l it y in a S yst e m e nv ir o nme nt , W ip r o s V L S I t ea m o ffe r s t he fo l lo w i n g P r o v e n E xper t is e in co mp le x F P G A D es ig ns E xt e nd i ng u pt o 1. 5M N AS I C g at e s ( XC V4 000 de v ic e) DDR

S DR AM i nt er fa c e o p e r at i ng at 160 MH z i m p l e m e nt e d i n V ir t e x F P G A U s e o f Ver i lo g / V H DL fo r D e s ig n E nt r y P h ys ic a l S ynt he s is ba se d f lo w fo r h i g h fr e qu e nc y de s ig ns

E x p er ie nc e i n wo r k i ng o n var io u s le a d in g FP G A ve ndo r s

E x p er ie nc e i n X i l i n x, Alt er a, Act e l De v ic e s E x p er ie nc e i n V ir t e x, Ap e x S er ie s o f De v ic e s X P E RT S P ar t ner s hip w it h X i l i nx

De f i n e d a nd pr o ve n F P G A d e s ig n met ho do lo g y & Gu id e l i ne s E ag le W i s io n Reu sa b le RT L co r es and ver ificat io n co mp o ne nt s Ot h er S er vic e s o f fe r e d ar e: Bo ar d De s ig n AS I C D es ig n T u r n k e y S yst e m D e s ig n F ir mw ar e a nd S o ft w ar e D e ve lo p me nt S YS TEM S O F T WA RE D EV E LO PM EN T De v i c e D ri ve r D ev e l op m en t O P E RA T IN G S YS T EM S W ip r o ha s o ver a de c ad e o f e xp er t is e i n de ve lo p i ng so lut io ns a nd s er v ic e s ar o u nd var io u s o per at ing s ys t e ms s uc h a s: Unix W in do ws Ma c RT OS P r o p r iet ar y OS o f o ur cu st o mer s W ip r o ha s a st r o ng fo cu s o nL i n u x Wipro s o ffer ings inc lude O p e ra t i n g S y s t e m s E st a bl i s he d g u id e l i ne fo r FP G A s e le ct io n P r o v e n met ho do lo g y fo r t i m ing c lo s ur e P r o v e n t ec hn iq u e s fo r ar ea o pt i m iz at io n a nd f it me nt E st a bl i s he d G u id e l i ne fo r AS I C t o FP G A Co nver s io n W ip r o 's V er i f ic at io n E nv ir o n me nt C r eat io n T o o l - WAV e

P o r t ing O S Ad a p t er f ir mw a r e D e v ic e dr ive r s - d is k, t er m ina l, net w o r k, pr int er P r o t o co l st a ck s - T CP / I P , X2 5, AT M , F R, OS I N et wo r k Ma na ge me nt - C ybe r ma na g e, HP - OV M id d le w ar e - D at a bas e E ng ine , D CE , X- w i ndo w s, WI N V er i f ic at io n t e st s u it e s P er fo r ma nc e t u ni ng 6 4 b it m i g r a t io n C lu st er ing a nd fa u lt t o ler a nt co mput i ng

DEVICE DRIVER DEVELOPMENT W ip r o ha s e xp er t is e in d e ve lo p i ng de v ic e dr i ver s fo r var io u s de v ic e s fo r se v e r a l c l ie nt s. T he y ha ve de ve lo p ed o ver 2 00 D r i v e r s o n mu lt i p l e p la t fo r m s such as Ho st ba se d - U NI X, L i nu x, Wi ndo w s E m b e dd ed - V xWo r k s, p S OS , L i nu x, WinC E Mu lt ip le Ar c hit e ct ur e s : WD M, N DI S , Ker ne l mo de, HB A, G L D, I L D P er fo r ma nc e t u ni ng t hr o ug h mu lt it hr ea d ing

T h e y h a ve de ve lo p ed dr i ver s fo r I nt er fa ce s & De v ic e s like 1 3 9 4 ( O HCI Co mp l ia nt ) , US B, DV B Dr iv e r fo r pr i nt e r s, s ca nne r s a nd M FP S t o r ag e: I nt e l l ig e nt P CI S CS I , F C, R AI D Net wo r k i ng: F a st E t her net , FD DI , G ig a b it , T o ke n R ing, I R , AT M , L i nk a g g r e g a t io n T h e y h a ve e xec ut ed a d i ver s e r a ng e o f p r o je ct s fo r le ad ing p er ip h e r a l ve ndo r s l ik e E P S O N, T o s h ib a, S H AR P a nd Ca no n. TES TING , VERI FICA TIO N AND V ALIDAT IO N I nt er o per a b i l it y t e st ing V e r i f i c a t io n & V a l i d a t io n

S yst e ms I nt e gr at io n In t ero p e rab i li t y t est i n g W ip r o s I nt er o per a b i l it y a nd t e st ing bus ine s s u nit fo cu se s o n he lp in g cu st o mer s t a ke d e fe ct fr e e, fe at ur e- r ic h new p r o duct s t o mar k et in a s s ho r t a t ime a s po ss ib le . W ipr o s G lo ba l Ver i f ic at io n Ce nt er s a ct as s ec ur e, v ir t u a l e xt e n s io ns o f c l ie nt e n v i r o n m e nt s o f fer in g s ig n i f ic a nt t ime a nd co st ad va nt ag e s. W ipr o a lso o f fer o ns it e ver i f ic at io n s er v ic e s w her e s k i l le d t ea ms Co mp l i me nt c l ie nt r e so ur ce s W i p ro s v e ri f i c a t i o n a n d v a l i d a t i o n s e rv i c e s c o v e r : F u n ct io na l a nd par a met r ic t e st ing Re g r e s s io n t e st ing F eat u r e a nd P r o d uct t est ing S i mu lat ed lo ad p er fo r ma nc e t e st ing Co mp at i b i l it y t e st ing Cu st o mer a cc ept a nc e t e st ing T est ma na g e me nt T h e fo l lo w i ng is a s na p s ho t o f pr o je ct s W ipr o ha ve e xe cut e d i n t h is ar ea : E st a b l i s h me nt o f a ver i f ic at io n la b fo r a No r t h Ame r ic a n

B US I N ES S PR O C ES S O U TS O U RC IN G B P O As o r g a niz at io ns ar o u nd t he wo r ld st r i ve t o imp r o ve t he qu a l it y o f t he ir p r o ce s se s w hi le ma na g ing t he ir bo t t o m li ne s, Bu s i ne s s P r o c e s s Out so u r c i n g h a s b eco me t he ne w i mp er at ive . Wip r o S pect r a m i nd, I nd ia 's la r g e st t h ir d -

p ar t y o f fs ho r e B P O pr o vid er , p ar t ner s w it h t he ir c l ie nt s t o pr o vid e a fu l l sp ect r u m o f BP O s er v ic e s co ver ing a l l f i ve le ve ls : Dat a e nt r y Ru le s - set pr o c e s s ing D e c i s io n- m a k i n g D ir e c t c u s t o m e r i nt e r f a c e E x p er t k no w le dg e ser v ic e s W ip r o fur t he r c lu b it s va st I T so lut io ns e xper ie nc e o f t wo dec a de s a n d a d iv e r se do ma in e xper t is e t o ser ve Fo r t une 5 00 cu st o mer s wo r ldw id e. Fo r e x a mp le, a le a d i ng Fo r t u ne g lo ba l P C m a nu fa ct ur er c ho s e Wip r o S pe ct r a m i n d fo r o u t so ur c i ng t ec hn ic a l su ppo r t t o ac hie ve s ig n i f ic a nt co st s a v ing s w h i l e i mp r o v i ng a nd ma int a i n ing t he q ua l it y o f se r vic e de l ive r y t o it s c u s t o me r s Wip r o s Bus ine ss P r o cess Out so ur cing po rt fo lio in c lu d e s end- t o- end so lut io ns acr o ss a spect r um o f in d u st r ies S ER V IC E O F F E RI NG Cu st ome r In t e ract i on S ervi ce s T h e co st o f ac qu ir ing a ne w cu st o mer is f ive t i me s t he co st o f r et a i n in g a n o ld o ne. And he nc e it is i mp o r t a nt t hat yo ur cu st o mer int er act io n is ma n a g e d i n t he b e st po s s i b le w a y. C u st o mer I nt e r act io n S er v ic e s at Wip r o ar e t a i lo r e d t o p r o v id e s up er io r cu st o mer int er a ct io n a nd he nc e le ver ag e e ver y c u st o me r r e lat io n s h ip t o t he fu l le st . W ipr o s p o r t fo l io inc lu d es a w ho le ga mu t o f cu st o mer fa c ing o ffe r i ng s i nc lud ing 24/ 7 cu st o mer sup po r t t hr o ug h vo ic e ( i n bo u n d a nd o u t - bo u nd c a l ls ) , e- ma i l a nd w e b me d iu ms , t e le ma r k et ing s er v ic e s, t ec h n ic a l su p p o r t ser v ic e s a nd e mp lo ye e I T he lp d es k ser v ic e s. Wipro se r v es mu lt ip le i n d u st r ie s

i n c lu d ing ins ur a nc e, ba nk s, f i na nc ia l ser v ic e s co mpa n ie s, r et a i le r s a n d OE M 's . C l ic k o n t he l ink s be lo w t o vie w ea c h s er vic e o ffe r ing in d et a i l: C u s t o me r S u p p o r t S e r v ic e s T e le m a r k e t i ng S e r v i c e s T e c h n i c a l S u p p o r t S e r v ic e s I T H e lp D e s k S e r v i c e s BENEFITS T h e k e y be n e f it s o f u s i n g W i p r o s c u s t o me r i nt e r a c t io n se r v ic e s inc lu de : I mp r o ve d c ust o mer s er vic e le ve ls Re d u ce d c u st o mer su ppo r t / mar ket ing co st s H ig h er s a le s co nver s io n r at e E n h a n c ed f le x ib i l it y t o ma nag e s er v ic e pe ak s a nd t r o u g h s, pr o du ct l i fe c yc le s Ho mo g e neo us, c le ar l y d e f i ne d pr o c e s se s acr o s s g eo g r ap h ie s Gr e at er co ver a ge a nd nu mbe r o f i nt er a ct io ns w it h cu st o mer s CUSTOMER SUPPORT SERVICES W ip r o s c ust o mer s er vic e o f fe r ing s a i ms at cr e at ing a vir t u a l cu st o mer se r v ic e ce nt er t o ma na ge cu st o me r co nc er ns a nd qu er ie s t hr o ug h mu lt ip l e c h a n n e ls i nc lu d ing vo ic e, e- ma i l a nd c hat o n a 24 / 7 ba s is . E xa mp le s o f t h i s i n c lu d e cu st o mer s ca l l i ng t o c he ck o n t he ir o r der st at us, cu st o mer s ca l l i n g t o c h ec k fo r in fo r mat io n o n pr o d uct s a nd se r vic e s, cu st o mer s c a l l i ng t o v er i f y t he ir a cco u nt st at us, cu st o mer s c a l l i ng t o che ck t he ir r e s er vat io n st at us et c. TELEMARKETING SERVICES TECHNICAL SUPPORT SERVICES

W ip r o s t ec hn ic a l sup po r t o ffe r ing s inc l ude r o u nd- t he - c lo c k t ec h n ic a l su ppo r t a nd pr o ble m r e so lut io n fo r OE M cu st o mer s a nd co mput er har dw ar e, so ft war e, p er ip her a ls a nd I nt er net i n fr a st r u ct ur e ma nu fa ct ur i ng co mp a n ie s. T he se inc lu de i n st a l lat io n a nd pr o du ct su ppo r t , up & r u nn ing s uppo r t , t r o u b le s ho o t ing a nd U sa ge s uppo r t . E xa mp le s o f t his s er v ic e i n c lu d e cu st o me r s c a l l i ng t o r eso lve a p r o ble m w it h t he ir ho me P C, cu st o mer s c a l l i ng t o under st a nd ho w t o d ia l up t o t he ir I S P , cu st o me r s c a l l i ng w it h a pr o ble m w it h t he ir so ft w ar e o r har d war e. EMPLOYEE IT HELP-DESK SERVICES W ip r o s e mp lo ye e I T he lp - d e sk s er vic e s pr o v id e t ec hn ic a l p r o b le m r e so lut io n a nd sup po r t fo r co r p o r at e e mp lo ye e s. E x a mp le s o f t h is s er v ic e i nc lud e le ve l 1 a nd 2 mu lt i- c ha nne l su p p o r t acr o s s a w id e r a ng e o f s hr i nk w r app e d a nd LO B ap p l ic at io ns, s yst e m pr o ble m r e so lut io ns r e lat e d t o des kt o p, no t e bo o ks, OS , s hr i nk- wr a pp ed pr o duct s, co nne ct iv it y et c. , o f f ic e p r o d uct iv it y t o o ls s up p o r t inc lu d i ng br o w s er s a nd ma i l, n e w s er v ic e r e qu e st s, pr o d uct u sa ge qu e r ie s, I T o per at io na l is s u e s, r o ut ing sp ec i f ic r e qu e st s t o des i g nat e d co nt a ct s a nd r e mo t e d ia g no st ic s ( p a ss wo r d r e s et , de s kt o p co nt r o l) . F IN AN C E A ND AC CO U N T ING S E R VI C ES F in a n c e & Ac co u nt ing S er v ic e s pr o vid e d by W ipr o r a ng e s fr o m ge ne r a l ac co u nt ing t o sp e c ia l iz e d s er v ic e s su c h as t r e a sur y a nd ca s h ma na ge me nt se r v ic e s. THEIR OFFERINGS INCLUDE:

B i l l i n g ser v ic e s Ac co u nt pa ya b le s Ac co u nt r ec e i va b le s

C o l l a t e r a l ve r i f i c a t io n S u r r e n d er Au d it s & Re inst at e me nt Ac co u nt s Re c e iva b le Ac co u nt ing & R e co nc i l ia t io n C la i m O ver p a yme nt Cu st o mer ser v ic e - vo ic e / e ma i l Clai ms Proce ssing C la i m S et Up E l ig i b i l it y Du p l ic at io n Va l id at e R e ser ve s Me d ic a l S u pp le me nt a l P r o v id er E xc e s s R e i ns ur a nce S p e c i f ic E xc es s R e ins u r a nc e Ad ju d ic at io n Ac co u nt S et t le me nt M o rt g a ge Pro ces si n g Ou r mo r t ga ge pr o c e ss ing ser v ic e s o f f er co mp r e he ns ive so lut io ns t o t he mo r t g a g e s ect o r ma pp i ng t he co mp let e ind u st r y bu s i ne s s pr o ce s s e s r a n g i n g fr o m b u s ine s s a cqu is it io n s er v ic e s t o col le ct io ns. T he se inc lu de : New Business Acquisition I n bo u n d/ o ut bo u nd e nq u ir ie s Lo a n fo r m d at a e nt r y Co l lat er a l c hec k s Ap p r a is a l T it le C he ck s

L ea v e t r a ck i ng Ma int a i n i ng r et ir e me nt e ar ni ng h ist o r ie s , e nr o l l me nt s, r et ir e me nt o r ve st ed r ig ht s e st i mat e s, a n d be ne f it s t er m i nat io n a d m i n i s t r a t io n Pe rso n n e l ad mi n i st rat i on E mp lo ye e r e lat io ns E mp lo ye e l i fe c yc le E mp lo ye e co m mu n ic at io n Br i n g i n g ne w hir e s o n bo ar d Re lo cat io n a nd e xp at r iat io n a d m i n ist r at io n L a bo r ma na ge me nt a nd lo ca l co mp l ia nc e is s u es P er so nne l ad m inist r at io n E mp lo ye e r e lat io ns E mp lo ye e l i fe c yc le E mp lo ye e co m mu n ic at io n Br i n g i n g ne w hir e s o n bo ar d Re lo cat io n a nd e xp at r iat io n a d m i n ist r at io n L a bo r ma na ge me nt a nd lo ca l co mp l ia nc e is s u es ( s uc h a s wo r k in g t i me d ir e ct ive ) Ed u ca t i on an d Trai n i n g T r a in i n g ne ed s id e nt i f ic at io n T r a in i n g ad m in i st r at io n S p e c ia l iz e d t r a i n ing r e qu ir e me nt s Be ne fit s H ig h er e mp lo ye e sat is fa ct io n le ve ls Lo we r H R a nd Re cr u it me nt o ver he ad L es s e mp lo ye e t ur no ver H ig h er yie ld r at e s a nd s ho r t er hir ing t i me s SUPPLY CHAIN SERVICES S u p p l y c ha in ma na g e me nt is a cr uc ia l t oo l fo r co mpa n ie s t o da y t o co nt r o l t he ir bo t t o m l i ne s a nd he nce i mp r o ve pr o fit a b i l it y. W ip r o pr o v id e s u p p l y

c h a in s er v ic e s a cr o s s t he co mp let e ma t er ia l ma na g e me nt l i fe c yc le r a n g i n g fr o m r aw mat er ia l so ur c i ng t o fin i s he d go o ds ha nd l ing t o r et a il i ng so lu t io n s. S u p p l y c ha in s er v ic e s inc lu d e: I n v e nt o r y Ma na g e me nt D ir e ct P r o cur e me nt T r a n sp o r t at io n Ad m i n ist r at io n Lo g ist ic s a nd D is p at c h Be n e f it s Bet t er s up p l y c ha i n/ i nve nt o r y ma na ge m e nt S er v ic e s r ig ht acr o ss t he s up p l y c ha i n s pe ct r u m Bo t t o m l ine sa v i ng s a nd le s s er pr o cur e me nt co st s S ho r t en ing o f t he de l i ve r y c yc le K NO W L E DG E S ER VI C ES Kno w le d ge S er vic e s fr o m W ipr o co ver t he e nt ir e d at a ma na ge me nt ne e d s r a ng in g fr o m d at a e nt r y t o dat a a na l y s is a nd su bs e qu e nt d ec is io n su p p o r t t hr o u g h d at a m i n ing . Wip r o a lso pr o vid e R & D in fr ast r u ct ur e a nd su p p o r t se r v ic e s. E xa mp le s o f t his ser v ic e i nc lud e a s s is t ing a p har ma c e u t ica l

co mp a n y in it s ne w dr u g d is co ver y t hr o ug h o ut so ur c ing ar r a ng e me nt o f it s R & D la b, pr o vid ing ver t ic a l s pe c i f ic e ng ine er ing a nd de s ig n su ppo r t fo r au t o mo b i le s et c. Be ne fit s P r o d u ct iv it y e nha nc e me nt s i n t er ms o f d at a pr o c es s ed / o ut put Co st s a v i ng s p er R & D pr o je ct H ig h Qu a l it y e ng ine e r ing a nd de s ig n su ppo r t CHAPTER-5 ANALYSIS & FINDINGS W IPRO S RO LE B EYO ND B US INES S t o wo r k as a p lat fo r m fo r s har ing id e as a nd a s a pr e s su r e

g r o u p t o br ing a bo ut s yst e m ic c ha ng e s. P ro mo t i n g mi n d lead e rs At Wip r o , a nat ur a l e xt e ns io n o f " Ap p l yi ng T ho ug ht " wa s t o pr o mo t e t h e ma n y t a le nt ed yo u ng st er s i n I nd ia, in t he f ie ld o f c he s s. Wh i le W ipr o t o o k ma n y p r o m is i ng yo u ng st er s u nd er t he i r w ing , t he ir a mb it io n s aw fr u it io n w h e n P H ar ikr is hna , at 15, b e ca me I nd ia 's yo u ng e st c he s s Gr a nd ma st er . H i s v ict o r y bo r e t est i mo ny t o t he fa ct t hat " App l yi ng T ho ug ht " is no t ju st a b u s in e s s p h i lo so p hy, but a lso a n a ppr o a c h t o su c ce s s in a l l hu ma n e nd e a vo r , b e it at wo r k o r p la y. T h is has fu r t her st r e ngt he ned W ip r o s r eso l ve t o ma k e I n d ia a c he s s sup er po w er . And t hu s, W ipr o is nur t ur ing f ive mo r e bu d d i n g t a le nt s in t he fut ur e. W ip r o is h ig h l y s e ns it ive t o t he i mp act o f t he ir bu s ine s s act iv it ie s o n e n v ir o n me nt a nd so c iet y. T h is is r e f le c t ed in t he me a s ur e s t a ke n t o mo n it o r a nd co nt r o l r e so ur ce s a nd a ct iv it ie s t hat int er a ct w it h nat ur e a nd peo p le En v i ro n men t , h ealt h an d safet y p oli cy W ip r o is co m m it t ed t o pr o v id i ng a s a fe a nd he a lt hy wo r k e n v ir o n me nt t o a l l t he e mp lo ye e s a nd as so c iat e s. T his is do ne w it h t h e he lp o f su it a b le ma na ge me nt s yst e ms t hat ar e a i me d at : P r e v e nt io n o f a c c id e nt s Co n s er vat io n o f nat ur a l r e so ur c e s P r e v e nt io n o f po l lut io n a nd ha z ar d s Co mp l ia nc e w it h le g is lat io n a nd r eg u lat io ns t hat ar e r e le v a nt t o o ur o r ga niz at io n De v e lo p me nt o f s a fe wo r k pr a ct ic e s b y r e gu lar t r a in i ng t o e mp lo ye e s a nd sup po r t st a ff P er io d ic r e v ie w o f s yst e ms a nd pr o c e s se s a i me d at co nt in u a l i mp r o ve me nt W ip r o s e f fo r t s t o imp r o ve t he ir st a nd ar ds co nt inuo us l y a nd p ut an e f fe ct iv e E n v ir o n me nt a l M a nag e me nt S yst e m ( E MS ) i n p la c e ha s r e s u lt ed in t he m b e i n g aw ar d ed t he I S O 140 01 c e r t i f i c a t i o n.

T h is i n e f fe ct c er t if ie s t hat Wip r o a s a n o r g a n iz at io n has a ser ie s o f i nt er n at io na l st a nd ar d s fo r E MS , vo l u nt ar y st a ndar ds t hat est a b l is h a n d o b je ct iv e l y e va lu at e E MS , 'P r o c es s S t a n dar d s ' a nd no t ju st 'P er fo r ma nc e S t a nd ar d s ', a standardized and internationally recognized blue print for effective EMS and a frame work for setting and establishing E MS . W i p ro e n v i ro n m e n t i n i t i a t i v e s a re : W ip r o 's E MS i n it iat ive s a r e de s ig ne d fo r o pt imu m ut i l iz at io n o f n at u r a l r e so u r c e s a nd co nst a nt mo nit o r ing o f e nv ir o nme nt a l i m p a c t w h i l e p r o v i d i n g servic e. S o me o f t he i n it iat ive s u nd er t h is u mbr e l la i nc lu de: E n er g y a ud it / E ner g y co ns er vat io n Wat er ma na g e me nt L a nd co nt a m i nat io n ma na g e me nt Wa st e ma na g e me nt E mp lo ye e he a lt h a nd sa fet y Ad o p t io n o f p ar k s E ffe ct iv e st at io ner y u s ag e O v er co m i ng r e so ur c e d ep let io n Benefits T h e b e n e f it s o f t he s e in it iat i ve s ar e : P r o d u ct s / s er v ic e s a r e p r o ce s se d u nd er a co nt r o l le d e nv ir o n me nt Re d u ct io n o f e ner g y co ns u mpt io n b y 10 % I n cr ea s ed aw ar e nes s a mo ng e mp lo ye e s r es u lt ing in 38% r ed u ct io n in fo o d wa st a ge Qu ar t er - o n- qu ar t er r edu ct io n o f 1 0% in wat er co ns u mpt io n fr o m co n s er v at io n me a sur e s

W I P RO R A T ING At a t i me w he n p er fo r ma nc e c a n be t he o nl y r e a l i nd ic at o r o f a co mp a n y s cr ed e nt ia ls , Wip r o s r e su lt s sp ea k fo r t he ms e l ve s. Ra nk ed I nd ia 's mo st va lu a b le co mp a n y b y Bu s i n e s s T o da y a nd 1 6t h a mo ng t he so ft war e ser v ic e s co mp a n ie s in t he wo r ld b y B u s ine s s We ek, W ipr o has ha d a Cu mu lat i ve An nu a l G r o wt h Rat e ( C AG R ) o f 50% o ver t he la st f i v e ye ar s, e xh i b it ing st a b i l it y, pr o fit a b i l it y a nd gr o wt h r ig ht fr o m in c e pt io n. S t r o ng fu nd a me nt a ls l ik e qu a l it y, i nt egr it y, a nd su pr e me cu st o mer s er v ic e ha ve bee n t he dr ive r s o f W ip r o s g r o wt h. W ip r o is co nv inc e d a bo ut t he lo ng- t er m va lu e pr o po s it io n o f t he co mp a ny - w h ic h is bas ed o n t he ir t ec hn ic a l d ept h, q ua l it y le a d er s h ip a nd a n at t r act ive va lu e fo r m o ne y pr o po s it io n. DI V ID E ND TR ACK R EC O R D A T W I P RO

ye a r S har e s O ut st a nd ing ( m i l l io n) D iv id e n d per s har e (Rs ) T o t a l D i v i d e nd ( R s m i l l io n)

19891.84 2.5 4.6 19903.70 2.5 9.2 19913.70 2.5 9.2 19923.70 2.5 9.2 19937.40 2.5 18.4 19947.40 2.5 18.4 199515.30 2.5 38.20 199615.30 2.5 38.20 199715.30 2.5 38.20 199845.83 1.5 68.70 199945.83

1.5 68.70 2000229.16 0.30 68.70 2 0 0 1 2 3 2. 4 4 0.50 116. 22 W IPRO INNO VA TIO N One of the four values articulated in Wipros Promise statement, Wipro believe innovation is a critical factor in fuelling our growth. At Wipro, innovation is defined as the implementation of a new idea that results in a marketable product or service. This definition ensures that creative brilliance is converted to business realities as a result of strong processes and focused initiatives. Wipro has realized significant business value from targeted and focused innovation programs the benefits of which have been passed on to our customers. This enterprise-wide focus on innovation has led to important self-sustaining initiatives that include Flow-Brix for the publishing industry and Home Gateway, Wipros residential gateway solution. Wipros innovation process comprises: Theme labs At Wipro, innovation happens around selected core themes that are strategic to them. Each theme has a theme lab targeted towards IP or component development. Some core themes that we have taken up include: Home networking K n o w l e d g e m a n a g e m e n t & c o l l a b o ra t i o n C o n t e n t c o m m e rc e I n no v at io n co u nc i l W ip r o s I nno vat io n co u nc i l is a co r e t ea m t hat t ake s id ea s

fr o m co nce pt t o so lut io n. I t ha s a u n iqu e a ppr o a c h t hat i n v o lv e s " cr o s s ing gat e s ". T hus, t he f ir s t gat e is t he id ea gat e w h er e t he id ea o r ig inat es. T h is is fo l lo we d by t he e va lu at io n g at e w h er e it is a na l yz e d in d e pt h. O nce t hr o ug h t his g at e, t he id e a mu st go t hr o ug h t he co m m it me nt g at e, w h ic h a l lo cat e s r e so u r c e s fo r t he pr o je ct . At t he d e ve lo p me nt g at e, t he pr o o f o f co nc ept is p ut up a nd t he id e a is e xp e ct ed t o br i ng i n t he f ir st p u r c ha s e o r der . O nc e t he pr o duct i s la u nc he d, it go e s t hr o u g h t he vo lu me g at e fr o m w her e it i s a bso r be d in no r ma l b u s in e s s . Ad v iso r y bo ar d Gu id in g W ipr o s inno vat io n in it iat i ve s i s a n a d vis o r y bo ar d t hat co n s ist s o f t o p- no t c h a c ad e m ic ia ns , indu st r y e xp er t s a nd le a d i n g co ns u lt a nt s fr o m I nd ia a nd a br o ad. W I P RO IN I T IA T ES IN NO VA T IO N T h e lat e st in it iat ive fr o m t he W ip r o gr o up c e nt er s a r o u nd id e a s t hat ca n e vo lv e i nt o a po t e nt ia l bu s ine s s o p po r t unit y. C a l le d `I nno vat io n', t he

co mp a n y's st r at eg y fo r cu lt i vat ing co r po r at io n- w id e id e a s ma r k s t he t h ir d co r p o r at io n- w id e e xer c is e a ft er Wip r o br a nd ing a nd S i x S ig ma i n it iat iv e s . I n a p la n n e d i n it iat ive ( w h ic h t o o k t wo ye ar s t o put to get he r ) , I T p la yer W ip r o I n fo t ec h is a l l set t o f inet u ne a nd u n l ea s h it s `I nno vat io n' pr o gr a m me t h e P ha s e G at e P r o c e s s/ Appr o a c h as an inst r u me nt to expa nd bu s i n e s s

o p p o r t u nit ie s ba ck ed by fr e s h id e as, e sp ec ia l l y i n t he ar ea o f o f fer ing e n d - t o e nd c u st o mer sat is fa ct io n. I nt er e st in g l y, W ip r o I nfo t ec h sa ys t hat t h is met ho d is e xp e ct ed t o be a k e y co nt r ib ut o r t o t he co mp a ny's e f fo r t s t o st ep u p it s co nsu lt ing fo r a y in t he I nd ia n a nd AP AC ma r k et . No w t he pr o c e s s i s d o n e a n d bo t h Wip r o T ec hno lo g ie s a nd Wip r o I nfo t ec h w i l l ea c h f i n et u n e t h is p r o gr a m me t o ar r ive at t he ir s pe c i f ic pr o c es s fo r inno vat io n. I t 's a l l a bo u t fi nd ing o ut t he lat e nt cu st o mer ne ed s a nd co n v e r t ing t he m int o ma r k et a ble ser v ic e s, sa id W ipr o I nfo t e c h g e n er a l ma na g er An i l K Ja in.

W it h t h is , W ipr o I n fo t ec h ha s p ut t o get her a 2 0- me mbe r sp ec ia l t ea m w ho 's so le r e s po ns ib i l it y w i l l l ie i n ge ner at i ng id ea s ba se d o n mar ket t r e nd s a n d cu st o mer r e qu ir e me nt s w h ic h w ill bo t h co nt r i b ut e t o war d s bet t er cu st o mer sat is fa ct io n a nd be co me a r e ve nu e- ge ner at ing bu s i ne s s pr a ct ic e. T ak e fo r e xa mp le , W ip r o I nfo t e c h's I T Opt i m is at io n pr act ic e. T h is pr a ct ic e w h ic h is no w par t o f o ur co ns u lt ing bu s i ne s s wa s a r e s u lt o f o ur I nno v at io n p r o g r a m me . We a r r ive d at a fo r mu la , w hic h co u ld a ud it t he c ust o mer s i n fr a st r u ct ur e a nd o pt i m is e it fo r hi m. T h is is no w a r e gu la r p a id - fo r co n s u lt ing pr a ct ic e at Wip r o I nfo t ec h, Mr Ja i n sa ys. T he w ho le t ea m g et s t o wo r k k no w ing fu l l y w e l l t hat a p ar t icu la r pr o ce s s ma y o r ma y no t wo r k . S o t he i n h e r e nt r is k e le me nt is fa ct o r ed i n a nd t he t o p ma nag e me nt co m m it s r e so u r c e s a ft er u nd er st a nd ing t hat . O n t he s pe c i f ic s o f t he app r o ac h t he e nt ir e pr o ce s s o f id e at io n/ in no vat io n is d iv id e d int o fi ve gat e s st ar t ing w it h t he I d e a G at e w her e t he id e at io n h ap p e n s . T his is fo l lo we d by t he E va lu at io n G at e w her e t he id ea pr o po se d i s p u t t hr o ug h r igo r o us a na l ys is . O nc e a n i de a is p a ss e d o n fr o m t his st ag e, n e xt fo l lo w s t he Co m m it me nt G at e w he r e t he r e so ur c e s t o t he pr o je ct ar e co m m it t e d. F ina l l y it 's t he Vo lu me G at e w her e t he pr a ct ice is la u nc hed a n d b e co me s p ar t o f t he no r ma l. WIPROs VALUES T h e ir v a lu e s ar e e xt r e me l y i mpo r t a nt t o t he m a nd fo r m t he be dr o ck o f t h e i r v is io n a nd p la ns. V a lu e s ar e a n int egr a l p ar t o f W ip r o cu lt ur e a nd pr e s e nt a co m mo n fa c e t o o ur cu st o mer . T he fo ur W ip r o va lu es : H u ma n V a lu e s, I nt e g r it y, I nno vat ive S o lut io ns a nd V a lu e fo r Mo ne y ar e e nca ps u lat ed i n t he ir p r o m is e t o t he cu st o mer a nd i n o ur ide nt it y. T h e se va lu e s s ha pe o ur t h ink ing , o ur be ha v io ur , o ur cu lt ur e a nd ho w w e co me a cr o s s t o o ur cu st o mer s, p ar t ner s a nd t o t he w o r ld a t la r g e . CHAPTER-6 CONCLUSION &

SUGGESTIONS

CO NCLUS IO N At W ip r o S p ect r a m ind , o ur ye ar s o f e xp er ie nc e w it h t he wo r ld 's le a d i ng co mp a n ie s ha ve he lp ed us u nd er st a nd ho w t ec h no lo g y ca n he lp g lo ba l bus ine s s e s me et t he ir ne ed s. W ip r o S p e ct r a m i nd S er vic e D e l i ver y M o de l Fo r B P O pr o je ct s, Wip r o fo l lo w t he W i pr o S pe ct r a m i nd S er v ic e D e l i ve r y Mo de l, w h ic h is a r o bu st l y d e f i ne d fr a me wo r k t o ma na g e t he co mp let e BP O pr o ce s s m ig r at io n a nd t r a n s it io n ma na ge me nt a nd ha s be e n de ve lo p ed ba s ed o n t he e x p er ie nc e g a i ne d fr o m m igr at ing m o r e t ha n 39 0 r e mo t e b u s in e s s pr o c e s se s t o I nd ia o ver t he p a s t t en ye ar s. T h is p r o v e n s er vic e t r a ns fe r p lat fo r m is d e s i g ne d t o ens ur e pr o ce s s i nt eg r it y a nd m in i m i z e in her e nt m ig r at i o n r is k s. T h e mo d e l i nc lu d e s a t r ie d a n d t e st ed T r a ns it io n T o o lk it t o su p p o r t t r ans it io n ma na g e me nt b y e nsur i ng t hat t her e is a d o cu me nt ed met ho do lo g y w it h fo r mat s, t oo ls, gu id e l ine s a nd p a st le ar ni ng s i n p la c e t o a id t he t r a ns i t io n t e a m i n d er is k in g t he t r a ns it io n o f a c u st o mer 's pr o ces s e s a nd r ed uc ing t he p a in o f m igr at io n a s mu c h a s po s s ib l e. A co o r d inat ed p r o ject ma na g e me nt s ys t e m c apt ur e s cr i t ic a l c l ie nt d o cu me nt at io n a nd inco r po r at e s a n e xt e ns ive k no w le dg e bas e t hat a s s ist s t he t r a ns it io n ma na ge me nt t ea m in u nd er st a nd ing , d u p l ic at ing, a nd m ig r at ing m is s io n- cr it i ca l bu s i ne s s p r o ce s se s. T h e mo d e l ha s fo ur k e y st ag e s, a s s ho w n in t he d ia gr a m be lo w a nd t h e o b je ct ive s, act iv it ie s , sk i l l s a nd r es po ns ib i l it ie s at ea c h st ag e a r e d i f fe r e nt

S UGG ES TIONS W it h a r e le nt le s s fo c u s o n q ua l it y & pr o ces s e s, Wip r o ha s s et int er nat io n a l b e n c h mar k s i n e xe cut io n e xce l le nc e t hat ha s t r a ns lat ed int o me a su r a b l e b u s in e s s be ne f it s fo r t he ir c u st o me r s. W ipr o o ffer t he ir c l ie nt s t he

ad v a nt a ge s o f: 3 6 0 - d egree so lu t i on s Fr o m st r at eg y t o e xe cut io n, Wip r o has t he ca pa b i l it ie s t o pr o vid e t he ir cu st o mer s w it h s e a m le s s, o ne- st o p so l ut io ns. Be it get t ing c lo ser t o t he i r cu st o mer s o r g et t ing pr o d uct s t o mar ke t , Wip r o ad dr e s s t he e nt ir e sp ect r u m o f t e c h no lo g y nee d s. Q u a li t y lead e rsh i p W it h a n int e gr at e d qu a l it y ap pr o ac h o f S ix S ig ma , S E I C M M i L e ve l 5 , S E I C MM le ve l 5, P C M M Le ve l 5 a nd I S O 90 00, W ipr o ha ve set int er nat io n a l b e n c h mar k s in q ua l it y. Ho we ver , t he y ne ver lo st s ig ht o f t he fa ct t hat t h i s fo cu s o n q ua l it y mu st u lt i mat e l y t r a ns la t e int o be ne f it s fo r t he ir c u st o mer s: P o st - r e le a s e d e fe ct s at 0. 2 p er KL O C, a mo ng st t he lo we st i n t he ind u st r y 9 1 % p r o je ct s co mp let ed o n s c hed u le a s o ppo s ed t o an i nd u st r y a ver a g e o f 55% 9 8 . 5 % r eq ue st s s er vic e d o n t i me P r o d u ct iv it y ( lo c / p er so n d a y) o f 7 4% a s o ppo se d t o an i nd ust r y a ver ag e o f 5 8% M ea su rab l e b u si n ess resu lt s T h e p r i ma r y dr ive r fo r I T o ut so ur c i ng i s va lu e a nd W ipr o f ir m l y be l ie v e t h at t he d e l ive r y o f t his va lu e mu st be t hr o u g h me a sur a ble bu s i ne s s r e su lt s . W ip r o ha ve co ns ist e nt l y e xc ee de d cu s t o mer e xpe ct at io ns b y de l i ve r i n g o n ca lc u la b le p ar a met er s, be it lo w er co s t s, qu ic k er t i me - t o - mar k et o r g r e at er p r o d u ct iv it y. 75% fa st er t ime-t o - mar k et 35% co st sa v ing s 3 5 % p r o d u c t i v it y e n h a n c e m e n t s

P ro v en t ra c k re co rd W h e n W i p r o t a l k s a bo u t d e l i v e r i n g v a l u e , t he y b a c k i t w it h a p r o v e n t r a c k r e c o r d t h a t s p a n s c u s t o me r s a r o u n d t he g l o b e . C h e c k t h e s e f a c t s : 8 5 % c u s t o m e r a r e " m o r e t h a n s a t i s f i e d " w it h W i p r o s e r v i c e 300 c lie nt s (5 0 o f t he m are Fo rt u ne 5 00 co mp a n ie s) Cu st o mer sat isfa ct io n ind e x o f 4. 2 o n 5.0 L a r g e s t o r d e r t hr o u g h cu st o mer r e fer ra l W IPRO FLU ID PLA NS EXPANS IO N T O CH INA, RUS S I A A ND S . A. E n co u r a ge d b y t he go o d r e spo ns e it ha s ge ner at ed so far i n cer t a i n o ver s ea s ma r ket s, W ip r o F lu id P o wer , t he e ng i ne er i ng d iv is io n o f W ipr o t o da y s a id it wo u ld e xpa nd o p er at io ns t o C h i n a, S o ut h A fr ic a a nd R us s ia. " We ar e e xp lo r ing so me o ver s e as mar ket s l ik e S o ut h Afr ic a a nd Ru s s ia t o se l l o ur p r o d u ct s. Our ne xt t ar g et w i l l be C h ina , " WF P pr e s id e nt M S eet h ap at h y Rao s a id . WF P , o ne t he o lde st d iv i s io n s o f it so lu t io ns pr o vid er ma jo r Wip r o , wa s t he se co nd in l i ne dur ing it s t r a ns fo r mat io n fr o m a co nsu me r d ur a b le co mp a n y t o it ma jo r . I t is I nd ia 's t o p f lu id po w er co mp a n y w it h a le a d er s h ip po s it io n i n h yd r au l ic c yl i nd e r s a nd t r uck t ip p i ng s yst e ms . T he y ar e a lr ea d y e xpo r t in g t h e b u lk o f o ur pr o du ct s t o Ja pa n, T ha i la nd a nd so me o t her co u nt r ie s. As par t o f t he s p e c ia l e mp ha s is o n e xpo r t s w e ar e a lso e xp lo r ing ne w ma r k et s, " t he p r e s id e nt sa id. Rao sa id t he d iv is io n w as no w co nt r ibut i ng o ve r R s 1 00 cr o r e i n t he t o t a l t u r no v er o f W ipr o . Abo ut f ive p er c e nt o f t his ca me fr o m e xpo r t s. T he y ho p e t hat t h e s har e o f e xpo r t s in o ur t o t a l t ur no ver w i ll be o ver 15 per ce nt d u r i n g

t he n e xt 1 8 mo nt hs. R ao sa id WF P w a s per ha ps t he o n l y co mpa n y i n t he f lu id p o wer b u s ine s s in I nd ia t o ha ve a st r o ng in- ho u se de s ig n ce nt r e bac ke d u p b y a co mp r e he ns ive a nd mo d er n ma nu fa ct u r ing ba s e s up po r t ed by e xt e ns ive q u a l it y s yst e ms a nd a n a l l- I nd ia su ppo r t net wo r k o f sa le s a nd s er v ic e