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Competitive enterprises are accepting the reality that their IT applications must go mobile. 270 million mobile devices shipped in 2010 a 55 percent increase over 2009 (IDC 2010). By 2013, mobile phones will overtake PCs as the most common web access device (Gartner 2010). A mobilized workforce and set of enterprise processes offers a new level of value for organizations and their customers. But the cost of mobile application development can be very high from $20K-$150K per application (Forrester Research, 2010). IT professionals who can crack the nut on mobility in a cost-effective manner will be organizational super-stars. This is where BPM for Mobile comes to the rescue. In a previous article (written for a different website) called, Where is Mobile BPM?, I outlined that Mobile BPM can liberate a process the same way Google liberated public information. In our information everywhere world, organizations have to push their systems out to customers, making their inner-most functional circles hurl toward the edge of the organization. This empowers not only field operations, but every member of the organization to form process tribes to serve the customer. However, mobileenabling applications alone does not cut it. It merely changes the format and flexibility, but lacks the selforganizing principles of our normal social behavior. The exposure is limited to those directly involved in a process. Furthering existing process silos through mobility is not the answer. True native Mobile BPM, on the other hand shrinks the time to respond to customers and process events by orders of magnitude compared to what is possible today.
connections to get things done. Missed opportunities occur when process owners and operators are the ONLY hard-wired people in the process. Systems are really not very intelligent, people are; so do not make people wait for the system. Surface the information to your people. A great example is when a critical business event is surfaced by a BPM system through an easy and intuitive mobile and/or social interface. Stakeholders can first collaborate properly on that event and drive faster decisions. The data is not hidden in some summary report, or some weekly update meeting. It is right there at their fingertips in real-time.
Enterprise mobility/Mobile BPM is inevitable, but the potential value must be weighed against the high cost of mobile application development. Using an advanced BPM suite to mobilize enterprise processes dramatically reduces the cost. Following the best practices outlined above helps ensure success. This means value for the organization, new opportunities for line-of-business employees, and career advancement for the IT leaders who make it possible.