DHEER SHARMA

MSc. International Business 24 Chaucer Road, London, E11 2RE Mobile 07545068961 Email - dheerds@gmail.com OBJECTIVE Seeking an opportunity where an experienced and educated business professional with extensive experience in sales co-ordinating, market analyst, team leading, and direct-indirect sales can have a valuable impact on an organisation which provides with an opportunity to learn and grow. KEY SKILLS Someone who aims to ensure that the service they provide is both client centred and proactive. Being able to motivate and encourage others, whilst taking lead. Ability to deliver practical advice and solutions. Highly organised and able to combine a number of on-going activities and meet deadlines. Ability to relate well to others and to establish good working relationship. Good interpersonal skills with the ability to quickly build effective relationships. PROFESSIONAL WORK EXPEREINCE Organization: JD Sports, (UK) Job Title: Senior Customer service advisor Dates: November 2010 to till date Responsibilities: Set, maintain and exceed customer service standards. Handling internal branch transfers, managing deliveries/collections and taking telephone calls. Handling tills and cashing up Assist customers with returns and exchanges of merchandise Training staff for current store sales promotions, policies regarding payment and exchanges, and store security practices. Organisation: Piccy Products UK (An SME based in Nottingham, UK which manufactures and sells baby products) Job Title: Market Analyst (Contract) Dates: April 2010 to September 2010 Responsibilities:

Meeting with clients such as Harrods, Selfridges, John Lewis and Mothercare for ascertaining the marketing goals Collect marketing data by analyzing various factors such as distribution channels, competition prices, industry sales etc Presentation of the findings obtained through these researches Executing and planning projects on market researches so that they can be conducted easily

Organization: BlueWater (A 20 litre water bottle manufacturing and selling company based in Delhi, India which works as a distributor) Job Title: Sales Co-ordinator Dates: November 2007 to November 2008 Responsibilities: Develop and utilise an excellent understanding of the local market and the dynamics of the assigned channel Contacting customers and clients over the phone, on the internet or face to face to set up meetings and discuss product details, finances and procedures Monitor channel performance and recommend actions based on result

Work in close collaboration with the Sales-Channel and establish effective communication with other marketing team Ensuring the flows of process from start till the service Establish and manage a communication framework and ensure that it is used effectively Develop future sales requirements and coordinate efforts to achieve outcomes Coordinate with administrative sales staff in maintaining customers database

Organization: Wipro BPO Solutions Private Limited (A telecommunication fortune 500 company based in India) Job title: Team Assistant Operations Dates: October 2005 to November 2007 Responsibilities: Handled inbound calls as senior retention sales advisor for America Online (AOL) process Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort Assure that the team addresses all relevant issues within the specifications and various standards Heading Channel of customer support/satisfaction system Provide guidance to the team based on management direction Keep the project manager and product committee informed of task accomplishment, issues and status Organization: Kavya international Private Limited (Wax manufacturing and selling company based in India, with major clients in countries like Malaysia, Sri lanka and India) Job title: Assistant Manager Dates: October 2003 till October 2005 Responsibilities:

Directed all phases of product warehousing and distribution operations, streamlining and increasing inventory levels based on quarterly sales review and analysis
Meeting with current and potential clients for orders or upgrades Determine new marketing channels and coordinating with marketing groups to facilitate functions Ensure that the production targets are met and there is a balance in supply and demand. Handle machinery problems if any and give regular production reports to superiors Provided selling techniques and handled a team of 8.

EDUCATION Masters in International business from Nottingham Trent University, UK (2010). Post Graduate diploma in business from Nottingham Trent International College, UK (2009). Graduated in Bachelors in Commerce from Delhi University, India (2006). OTHER WORK EXPERIENCE AND TRAINING & DEVELOPMENT At University/ school Work with NTU as Student helper and Student Enumerator . Was appointed by Nottingham Trent University as International Student Representative At work Was awarded as Best performer for maximum sales at WIPRO for six consecutive months. Went through a rigorous leadership training program, to help develop leadership qualities. Undergone training for Customer Relationship Management.

PERSONAL DETAILS Languages: Fluent in written and spoken English, Hindi, Urdu and Punjabi Hobbies: Badminton (played for NTU team level 1), socialising, and watching football and cricket. Reference: Available on request