BUSINESS COMMUNICATION - III

SHASHIN SOOD MBA (GENERAL)2010 2012 D-44 A0101910110

Principles of Nonverbal Communication in Organizations

People judge relationship quality through nonverbal cues (Hickson & Stacks, 1985; Remland, 2000)

Nonverbal communication is more believable than verbal communication when the two are incongruent (Knapp, 1972; Malandro & Barker, 1983; Mehrabian, 1981).Therefore, individuals should concentrate on making nonverbal behavior consistent with our desired messages (Hackman & Johnson, 2000)

Inadvertent actions by an individual can still be meaningful to another person. Nonverbal communication can be assigned meaning even if only by one party (Hickson & Stacks, 1985)

Perception is an important part of nonverbal communication. We can send positive messages to others by paying more attention to them and utilizing non-verbal behaviors that show immediacy such as forward leans, relaxed posture, or decreased distance (Hickson & Stacks, 1985)

Rules for nonverbal behavior often vary depending on age, sex, and culture (Berko, Wolvin, & Wolvin, 1985).Context, social situation, and power relationships may also determine the rules and the roles for nonverbal communication (Anderson, 1999; Henley, 1979; Remland, 2000).18 19 12 Members of an organization will learn and adapt nonverbal communication as they become part of the organizational culture (Wilson, Goodall, & Waagen, 1986)

In informal organizational settings, nonverbal communication is more important than verbal communication as power or affiliation may be shown through nonverbal communication (Richmond, McCroskey & Payne, 1987)

The following are examples of non-verbal communication in organizations that speak louder than words: Accountability Employees assess which policies count and which ones are merely guidelines based on how consistently they are enforced. Processes and procedures are generally followed to the extent that they are required.

Rewards Rewards in all their forms tell employees how to be successful. Traditional incentive programs signal expectations but may conflict with stated values or even inadvertently motivate a different behavior than what is desired.Furthermore, who gets promoted and what behaviors elicit praise send powerful messages about what is expected.

Decisions How managers spend resources speaks volumes about what they truly value and prioritize. The decisions they make about how to allocate funds and how they spend their own time demonstrates what they believe will lead to success.

Management behavior More than anything, employees look at the behavior modeled by management to see if it matches what is officially communicated. The most influential person in this regard is an employees own boss. The attitudes and behaviors displayed by people in authority tell the real story of what is expected. Employees will rely on non-verbal communication to understand what is expected and to decide appropriate action in the midst of uncertainty. When introduced to news of change, many employees will take the stance, Ill believe it when I see it. It is not enough for them to hear it or read it. It is imperative to monitor your organizations non-verbal communication to ensure that actions and behaviors are consistent with your official change message

DIFFERENT TYPES OF NON VERBAL COMMUNICATION

Communication signals come in clusters

      

Openness/Sincerity Defensiveness Evaluation Doubt/Suspicion Nervousness Boredom/Impatience Enthusiasm

Advantages of non verbal communication

y y y

Allows you to convey a message in more effective way. Improves connections with others. Increase your attractiveness.

NON VERBAL CUES that one should sport to avoid being picked as a victim.
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The most important thing that one should adopt is to look at each and everything around with utmost caution, criminals dont commit crime against alert and apprehensive person as chances of getting caught are very high. Person most look calm and composed not worried about what has happened in the workplace. SCANNING

During classes we constantly stress the need for maintaining visual contact with your environment, scanning with your eyes to see what the people around you are doing. When you consider that over fifty percent of all violent encounters involve more than one threat, or possible threat, this becomes especially critical. Not only do we need to keep a watch on someone that you have reason to believe may be a source of trouble, but also for any partners that may be involved. The problem is that visually and mentally we tend to get focused in on one thing, while neglecting other areas that need attention. This is a lesson that is repeatedly being re-learned as I drive the roads around our home.
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SEARCHING

Searching is used to locate potential threats. During searching your body changes position as required, keeping your eyes, body and weapon indexed in the same direction. This positioning allows you to react to a threat in the shortest time necessary. Criminal noting this kind of act wont dare to make this type of person a victim.

BODY LANGUAGE

This means you can tell what someone is thinking, and it also allows you to send the message or image you want others to see and hear. Ideally this tells possible threats that we wont be any easy victim, or if the situation does degrade, projects an aggressive willingness to fight back, and that you are prepared to defend yourself from attack. Predators are good at reading body language, its a tool they must have for survival, and the reason its so important not to look like a victim.

Example of different non verbal gestures

Figure shows three people with different gestures conveying different thing but the chances of becoming a victim is the least for the women which pretends to lie and very high for the person at extreme right who things other person is stupid.