QUESTIONNAIRE Dear Sir/Madam, I, Javed Hussain, student of MBA 4th Sem of Prestige Institute of Management, Gwalior undergoing a Major

Research Report as a part of my curriculum. You are requested to kindly respond to the questions mentioned below. The information so collected will be used strictly for academic purpose only. Please give your response on a scale of 1 to 7 where 1 indicates minimum agreement and 7 indicates maximum agreement. Set (A) 1. My bank has the good Customer support. 1 2 3 4 5 6 7

2. My bank treats with Good manners and hospitality with me. 1 2 3 4 5 6 7

3. My bank always Resolve customer grievances properly. 1 2 3 4 5 6 7

4. My bank has full transparency in service charge and no hidden charges. 1 2 3 4 5 6 7

5. My bank gives good Return of customers deposit. 1 2 3 4 5 6 7

6. My bank gives us Promptness and accuracy in transactions. 1 2 3 4 5 6 7 7. My bank provides us full Safety of customers investment. 1 2 3 4 5 6 7 8. My bank Keeps condential of accounts and transactions details. 1 2 3 4 5 6 7 9. My bank updates us from various kinds of service . 1 2 3 4 5 6 7

10. My bank has a good Reputation among all banks. 1 2 3 4 5 6 7

11. Infrastructure facilities are good of my bank such as parking, ATM, etc. 1 2 3 4 5 6 7

12. Banking network is very fast and accurate of my bank. 1 2 3 4 5 6 7

13. Modern equipment and dcor are available in my bank. 1 2 3 4 5 6 7

14. Internet banking also available in my bank. 1 2 3 4 5 6 7

15. In my bank operating of account is very easy. 1 2 3 4 5 6 7

16. My bank has convenient business hours. 1 2 3 4 5 6 7

17. My bank has Different income-earning options. 1 2 3 4 5 6 7

18. My bank provide prompt information to customers every time. 1 2 3 4 5 6 7

Set (B)

1. I m full satisfy with customer support of my bank. 1 2 3 4 5 6 7

2. I m full satisfy with hospitality of my bank. 1 2 3 4 5 6 7

3. I m full satisfy to Resolve customer grievances in my bank. 1 2 3 4 5 6 7

4. I m full satisfy of transparency in service charges of my bank. 1 2 3 4 5 6 7

5. I m full satisfy with return of customer deposit of my bank. 1 2 3 4 5 6 7

6. I m full satisfy to promptness and accuracy in transaction of my bank. 1 2 3 4 5 6 7

7. I m full satisfy with safety of customer investment in my bank. 1 2 3 4 5 6 7

8. I m full satisfy with privacy in account and transaction in my bank. 1 2 3 4 5 6 7

9. I m full satisfy with updates about various kind of services of my bank. 1 2 3 4 5 6 7

10. I m full satisfy to the reputation of my bank. 1 2 3 4 5 6 7

11. I m full satisfy to the infrastructure facilities of my bank. 1 2 3 4 5 6 7

12. I m full satisfy to the banking network of my bank. 1 2 3 4 5 6 7

13. I m full satisfy with easiness in account operation of my bank. 1 2 3 4 5 6 7

14. I m full satisfy to the modern equipment and dcor of my bank. 1 2 3 4 5 6 7

15. I m full satisfy to the internet banking of my bank. 1 2 3 4 5 6 7

16. I m full satisfy to the working hours of my bank. 1 2 3 4 5 6 7

17. I m full satisfy with different income-earning option of my bank. 1 2 3 4 5 6 7

18. I m full satisfy to provide prompt information to customer in my bank. 1 2 3 4 5 6 7

_______________________________________________________________________ _ Name:__________________________________ Age: _______

Contact Number:_______________

-------------------*****Thank You for Your Cooperation*****--------------------