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3/22/2011 9:32:25 AM lbhvf *********** Kevin Price wrote: Can you please provide the below details by email

asap at: S.CHINNATHAMBI@TRANE .COM Can you let me know whether the ISTRNP and IWTRNP instance using a shared or ded icated disks system? If it is a shared SAN, Please let us know whether the disks is dedicated to the Oracle DBs or are the physical disk drives shared by many applications. Need some details about the I/O channels we are using and how many Channels we a re having for performance improvement? Need some details of Disk drives which ISTRNP and IWTRNP are being accessed? Please let as know whether ISTRNP and IWTRNP are relying on the Oracle (Oracle A SM) or using hardware (the Disk Array) for striping? 3/22/2011 10:31:28 AM webservice 03/22/11 15:37:12(GMT) 03/22/11 10:37:12 (US/Central) - (BENNETT, LAVONNE): Ajay Shetty I checked with Admin Ajay Shetty Florencio De Leon Rangel Ajay Shetty Ajay Shetty: Hi 8:39:58 PM: Florencio De Leon Rangel: hi 8:40:21 PM: Ajay Shetty: Do u know DBN-AS-AIRINFO is Windows or Unix? 8:40:44 PM: Florencio De Leon Rangel: i think this is managed by IR 8:40:46 PM: Florencio De Leon Rangel: hold on 8:42:35 PM: Florencio De Leon Rangel: see comments from SDM 8:42:36 PM: Florencio De Leon Rangel: Hi Beto,

IP address should be 10.160.120.27 and server is IR managed.

Regards Paul ================================= Paul Waldram Service Delivery Manager 8:43:09 PM: Ajay Shetty: 8:43:14 PM: Ajay Shetty: 8:43:14 PM: Ajay Shetty: 8:43:25 PM: Ajay Shetty: ticket? 8:44:17 PM: Florencio De customer and close it Ok I have a ticket ACSP9078961 Could you tell me, what can be done with this Leon Rangel: send to help desk queue to notify

The resource name has changed. 3/22/2011 10:33:00 AM webservice 03/22/11 15:38:09(GMT) 03/22/11 10:38:09 (US/Central) - (BENNETT, LAVONNE): rec'd chat from server team to notify client of client owned circuit...... 3/22/2011 10:45:06 AM webservice

03/22/11 15:51:01(GMT) 03/22/11 10:51:01 (US/Central) - (BENNETT, LAVONNE): discussed tkt details with Kevin/Trane hd. this is a unix server. 206.44.195.14 Owned by ACS. he will send screenshots 3/22/2011 10:48:40 AM webservice -->Assignment Group Change: 03/22/11 10:51:29(US/Central): -- BENNETT, LAVONNE WO-CON-HD-->DAL-NETOPS-ISTEAM discussed tkt details with Kevin/Trane hd. this is a unix server. 206.44.195.14 Owned by ACS. he will send screenshots 3/22/2011 10:53:25 AM lbhvf *********** Kevin Price wrote: Called back trying to say this was our server. took screen shot of ping and impa ct tab sent email to acs with screen shoots. From: Price, Kevin Sent: Tuesday, March 22, 2011 10:56 AM To: acsdalconservicedesk@acs-inc.com Subject: laxel17 unix server

Kevin W. Price Help Desk Analyst Intern 3/22/2011 11:14:45 AM webservice -->Assignment Group Change: 03/22/11 11:20:45(US/Central): -- JAYASHANKAR, YOGE ESH DAL-NETOPS-ISTEAM-->WO-CON-HD Please assign it to DBA team 03/22/11 16:20:29(GMT) 03/22/11 11:20:29 (US/Central) - (JAYASHANKAR, YOGEESH): As per the on call Magana Ivan this has to be taken care from DBA team. Informed Jerry from WO-CON-HD team. 3/22/2011 11:30:55 AM webservice -->SEV CHANGE: 03/22/11 11:32:24(US/Central): -- JAYASHANKAR, YOGEESH As per SDM Cheri Pickett, reduceding the severity to Sev3 3/22/2011 11:32:03 AM webservice -->Assignment Group Change: 03/22/11 11:34:36(US/Central): -- JAYASHANKAR, YOGE ESH DAL-NETOPS-ISTEAM-->CS/GSD/SE/OSE/LINUX/IR/TRANE COMMERCIAL As per SDM Cheri Pickett, assiging to Linux 03/22/11 16:33:27(GMT) 03/22/11 11:33:27 (US/Central) - (JAYASHANKAR, YOGEESH): As per SDM Cheri Pickett, reduceding the severity to Sev3 ================================================= From: Pickett, Cheri Sent: Tuesday, March 22, 2011 9:51 PM To: Jayashankar, Yogeesh Subject: FW: INGERSOLL-RAND ( INGERSOLL-RAND/TRANE COMMERCIAL SERVICES (TCS) ) Sev 2 - ACSP9079161 in WO-CON-HD has been opened. SERVER NAME : LAXEL 17 DATABASE NAME : ISTRNP AND IWTRNP.A N/A per N/A Yogeesh, Do you have a question about this ticket?

I suggest you assign it to Linux team (CS/GSD/SE/OSE/LINUX/IR/TRANE COMMERCIAL) as a sev 3. Cheri Pickett Service Delivery Manager ITO - Enterprise Accounts ACS, A Xerox Company 3600 Pammel Creek Rd La Crosse, WI 54601 3/22/2011 11:32:59 AM webservice 03/22/11 16:35:34(GMT) 03/22/11 11:35:34 (US/Central) - (JAYASHANKAR, YOGEESH): As per SDM Cheri Pickett, assigning to Linux 3/22/2011 11:34:10 AM lbhvf *********** Kevin Price wrote: acs called back saying this is a dba issue. advised ythem thay they are trying t o get system info on th eservers that the dbs is on. they were not reading the w hole ticket. 3/22/2011 11:44:31 AM webservice -->Assignment Group Change: 03/22/11 11:50:29(US/Central): -- MAGANA, IVAN CS/GSD/SE/OSE/LINUX/IR/TRANE COMMERCIAL-->WO-CON-HD This team doesn' t manage databases, we cannot provide how the Oracle instances are using the disks. If you need information regarding ASM or how the instances are using the disks, I think DBA team can help. If you need details about the SAN' s disks, please ask storage team. 3/22/2011 12:02:10 PM webservice -->Ticket placed in Pending status: 03/22/11 12:08:15(US/Central): -- GARNER, R ON Refer to task 5182648